2018 LINCOLN MKZ HYBRID service

3. Pull the outer cover off to expose theservice disconnect lever.
4. Slide the handle on the servicedisconnect outboard to the right.
5. Pull the handle toward you and removethe circuit from the vehicle to disable thehigh voltage battery.
6. Reverse this procedure to reinstall thehigh-voltage service disconnect and theouter lever to the service disconnect.
Reactivating the High Voltage Battery
Note:If you have manually disconnectedyour high voltage shut off circuit, you needto reconnect the circuit before you canreactivate it. The vehicle will detect if theelectrical system is safe and reactivateautomatically.
HIGH VOLTAGE BATTERY CUT-
OFF SWITCH
The high-voltage shut off operation shuts offpower from the high-voltage battery after acollision, or if your vehicle receives asubstantial physical jolt.
1. Press the START/STOP button to turnignition off.
2. Press the brake pedal and press theSTART/STOP button.
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PRINCIPLE OF OPERATION
The traction control system helps avoid drivewheel spin and loss of traction.
If your vehicle begins to slide, the systemapplies the brakes to individual wheels and,when needed, reduces engine power at thesame time. If the wheels spin whenaccelerating on slippery or loose surfaces,the system reduces engine power in orderto increase traction.
USING TRACTION CONTROL
WARNING
The stability and traction control lightilluminates steadily if the systemdetects a failure. Make sure you did notmanually disable the traction control systemusing the information display controls or theswitch. If the stability control and tractioncontrol light is still illuminating steadily, havethe system serviced by an authorized dealerimmediately. Operating your vehicle with thetraction control disabled could lead to anincreased risk of loss of vehicle control,vehicle rollover, personal injury and death.
The system automatically turns on each timeyou switch the ignition on.
If your vehicle is stuck in mud or snow,switching traction control off may bebeneficial as this allows the wheels to spin.
Note:When you switch traction control off,stability control remains fully active.
Switching the System Off
When you switch the system off or on, amessage appears in the information displayshowing system status.
You can switch the system off by either usingthe information display controls or the switch.
Using the Information Display Controls
You can switch this feature off or on in theinformation display. See General Information(page 112).
Using a Switch (If Equipped)
Use the traction control switch on theinstrument panel to switch the system off oron.
System Indicator Lights and Messages
The stability and traction controllight:
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Note:The system turns on each time youswitch the ignition on and you shift intoreverse (R). If you temporarily switch thesystem off, it turns on the next time youswitch the ignition on.
Note:The system may not correctly operatewhen towing a trailer. For vehicles with atrailer tow module and tow bar approved byus, the system turns off when you attach atrailer. For vehicles with an aftermarkettrailer tow module or tow bar, werecommend that you switch the system offwhen you attach a trailer.
To permanently switch the system off,contact an authorized dealer.
STEERING
Electric Power Steering
WARNINGS
The electric power steering system hasdiagnostic checks that continuouslymonitor the system. If a fault is detected, amessage displays in the information display.Stop your vehicle as soon as it is safe to doso. Switch the ignition off. After at least 10seconds, switch the ignition on and watchthe information display for a steering systemwarning message. If a steering systemwarning message returns, have the systemchecked by an authorized dealer.
If the system detects an error, you maynot feel a difference in the steering,however a serious condition may exist.Obtain immediate service from an authorizeddealer, failure to do so may result in loss ofsteering control.
Your vehicle has an electric power steeringsystem. There is no fluid reservoir. Nomaintenance is required.
If your vehicle loses electrical power whileyou are driving, electric power steeringassistance is lost. The steering system stilloperates and you can steer your vehiclemanually. Manually steering your vehiclerequires more effort.
Extreme continuous steering may increasethe effort required for you to steer yourvehicle. This increased effort preventsoverheating and permanent damage to thesteering system. You do not lose the abilityto steer your vehicle manually. Typicalsteering and driving maneuvers allow thesystem to cool and return to normaloperation.
Steering Tips
If the steering wanders or pulls, check for:
•Correct tire pressures.
•Uneven tire wear.
•Loose or worn suspension components.
•Loose or worn steering components.
•Improper vehicle alignment.
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Driving Aids

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is separate from the NewVehicle Limited Warranty.
The service is available:
•Throughout the life of the vehicle fororiginal owners.
•For six years or 70,000 mi (110,000 km)(whichever comes first) for subsequentowners.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the client's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law shall deliver up to2 gal (8 L) of gasoline or 5 gal (20 L) ofdiesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft (30 m)of a paved or county maintained road,no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law shall tow Lincolneligible vehicles to the client's selling orpreferred dealer within 100 mi (160 km)of the disablement location or to thenearest Lincoln dealer. If a client requestsa tow to a selling or preferred dealer thatis more than 100 mi (160 km) from thedisablement location, the client isresponsible for any mileage costs inexcess of 100 mi (160 km).
•Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicleis operational but the trailer is not, thenthe trailer does not qualify for anyroadside services.
Vehicles Sold in the United States:Using Roadside Assistance
United States clients who require roadsideassistance, call 1-800-521-4140.
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Roadside Emergencies

If you need to arrange roadside assistancefor yourself, Lincoln Motor Companyreimburses a reasonable amount for towingto the nearest Lincoln dealership within100 mi (160 km). To obtain reimbursementinformation, United States clients, call1-800-521-4140. Clients need to submit theiroriginal receipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is eligible within Canada or thecontinental United States.
This program is separate from the NewVehicle Limited Warranty, beginning fromthe original warranty start date and lasts thelife of the vehicle for the original owner.Subsequent owners receive coverage thatis concurrent with the 6 years or 70,000 mi(110,000 km) (whichever occurs first)powertrain warranty coverage period.
If you purchased your vehicle in Canada andrequire roadside assistance, please call1-800-387-9333.
Vehicles Sold in Canada: UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in your walletfor quick reference.
In Canada, this card is found in the WarrantyGuide in the glove compartment of yourvehicle.
Vehicles Sold in Canada: RoadsideAssistance Program Coverage
The service is available 24 hours a day,seven days a week.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage.
For complete program coverage detailsreview your warranty guide, contact yourdealer, call us in Canada at 1-800-387-9333,or visit our website atwww.lincolncanada.com.
HAZARD FLASHERS
Note:The hazard flashers operate when theignition is in any position, or if the key is notin the ignition. If used when the vehicle is notrunning, the battery loses charge. As a result,there may be insufficient power to restartyour vehicle.
The flasher control is on theinstrument panel. Use your hazardflashers when your vehicle iscreating a safety hazard for other motorists.
•Press the flasher control and all front andrear direction indicators flash.
•Press the button again to switch them off.
FUEL SHUTOFF
WARNING
If your vehicle has been involved in acrash, have the fuel system checked.Failure to follow this instruction could resultin fire, personal injury or death.
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Roadside Emergencies

TRANSPORTING THE VEHICLEIf you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. We donot approve a slingbelt towing procedure. Ifyou tow your vehicle incorrectly, or by anyother means, vehicle damage may occur.
We produce a towing manual for allauthorized tow truck operators. Have yourtow truck operator refer to this manual forproper hook-up and towing procedures foryour vehicle.
It is acceptable to tow your front-wheel drivevehicle from the front if using proper wheellift equipment to raise the front wheels offthe ground. When towing in this manner, therear wheels can remain on the ground.
Front-wheel drive vehicles must have thefront wheels placed on a tow dolly whentowing your vehicle from the rear usingwheel lift equipment. This prevents damageto the transmission.
TOWING POINTS
Due to local market requirements in somecountries, some vehicles may be equippedwith a recovery hook.
Recovery Hook Location
If your vehicle is equipped with a screw-inrecovery hook, it is with the spare tire kit orthe rear under floor storage.
Installing the Recovery Hook
There is an installation point for the recoveryhook located behind the fascia.
Note:The screw-in recovery hook has aleft-hand thread. Turn it counterclockwise toinstall it. Make sure that the recovery hookis fully tightened.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline provides warranty service, werecommend you return to your sellingauthorized dealer who wants to ensure yourcontinued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorized toperform all warranty repairs. This means that,depending on the warranty repair needed,you may have to take your vehicle to anotherauthorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicle tothe authorized dealer. Repairs are madeusing Lincoln or Motorcraft parts, orremanufactured or other parts that areauthorized by Lincoln.
Away From Home
If you are away from home when your vehicleneeds service, contact the Lincoln ClientRelationship Center or use the onlineresources listed below to find the nearestauthorized dealer.
In the United States:
Mailing address
Lincoln Motor CompanyClient Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-521-4140TDD for the hearing impaired:1-800-232-5952
Web Address
www.LincolnOwner.com
These are some of the items that can befound online:
•United States dealer locator by DealerName, City, State or ZIP Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Lincoln Extended Service Plans.
•Lincoln Original Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship CentreLincoln Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
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Customer Assistance

Web Address
www.LincolnCanada.com
Online Resources
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you are receiving,follow these steps:
1. Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3. If you require assistance or clarificationon Lincoln Motor Company policies,please contact the Lincoln ClientRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Client RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states, you must directly notifyLincoln in writing before pursuing remediesunder your state’s warranty laws. Lincoln isalso allowed a final repair attempt in somestates.
In the United States, a warranty dispute mustbe submitted to the BBB AUTO LINE beforetaking action under the Magnuson-MossWarranty Act, or to the extent allowed bystate law, before pursuing replacement orrepurchase remedies provided by certainstate laws. This dispute handling procedureis not required prior to enforcing statecreated rights or other rights which areindependent of the Magnuson-MossWarranty Act or state replacement orrepurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’s applicableexpress warranty after a reasonable numberof attempts, the manufacturer shall berequired to either replace the vehicle withone substantially identical or repurchase the
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Customer Assistance