Driving Aids
Driver Alert.....................................................235
Lane Keeping System..................................237
Blind Spot Information System.................242
Cross Traffic Alert.........................................244
Steering..........................................................248
Pre-Collision Assist......................................249
Drive Control.................................................253
Load Carrying
Load Limit.......................................................255
Towing
Towing a Trailer............................................260
Towing the Vehicle on Four Wheels.......260
Driving Hints
Breaking-In....................................................262
Economical Driving......................................262
Driving Through Water...............................262
Floor Mats......................................................263
Roadside Emergencies
Roadside Assistance...................................264
Hazard Flashers...........................................265
Fuel Shutoff...................................................265
Jump Starting the Vehicle..........................266
Collision, Damage or Fire Event...............269
Post-Crash Alert System.............................270
Transporting the Vehicle.............................271
Towing Points.................................................271
Customer Assistance
Getting the Services You Need................273
In California (U.S. Only)...............................274
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)........................275
Utilizing the Mediation/Arbitration Program(Canada Only)...........................................276
Getting Assistance Outside the U.S. andCanada........................................................277
Ordering Additional Owner'sLiterature....................................................279
Reporting Safety Defects (U.S. Only).......279
Reporting Safety Defects (CanadaOnly)............................................................280
Fuses
Fuse Specification Chart.............................281
Changing a Fuse..........................................297
Maintenance
General Information....................................300
Opening and Closing the Hood...............300
Under Hood Overview.................................301
Engine Oil Dipstick.......................................303
Engine Oil Check..........................................303
Oil Change Indicator Reset........................304
Engine Coolant Check................................304
Automatic Transmission Fluid Check......309
Brake Fluid Check.......................................309
Washer Fluid Check.....................................310
Fuel Filter.........................................................310
Changing the 12V Battery...........................310
Checking the Wiper Blades........................312
Changing the Wiper Blades.......................312
Adjusting the Headlamps............................313
Changing a Bulb............................................314
Bulb Specification Chart..............................315
Changing the Engine Air Filter...................317
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Table of Contents
WARNINGS
All occupants of your vehicle, includingthe driver, should always properly weartheir seatbelts, even when an airbagsupplemental restraint system is provided.Failure to properly wear your seatbelt couldseriously increase the risk of injury or death.
To reduce risk of injury, do not obstructor place objects in the deploymentpath of the airbag.
If a supplementary restraint systemcomponent has deployed, it will notfunction again. Have the system andassociated components inspected as soonas possible. Failure to follow this instructioncould result in personal injury or death.
The Safety Canopy deploys during significantside crashes or when a certain likelihood ofa rollover event is detected by the rolloversensor. The Safety Canopy is mounted tothe roof side rail sheet metal, behind theheadliner, above each row of seats. In certainsideways crashes or rollover events, the
Safety Canopy will be activated, regardlessof which seats are occupied. The SafetyCanopy is designed to inflate between theside window area and occupants to furtherenhance protection provided in side impactcrashes and rollover events.
The system consists of the following:
•Safety Canopy curtain airbags above thetrim panels over the front and rear sidewindows identified by a label or wordingon the headliner or roof-pillar trim.
•A flexible headliner which opens abovethe side doors to allow air curtaindeployment
· Crash sensors and monitoringsystem with a readiness indicator.See Crash Sensors and AirbagIndicator (page 55).
Properly restrain children 12 years old andunder in the rear seats. The Safety Canopywill not interfere with children restrainedusing a properly installed child or boosterseat because it is designed to inflatedownward from the headliner above thedoors along the side window opening.
The design and development of the SafetyCanopy included recommended testingprocedures that were developed by a groupof automotive safety experts known as theSide Airbag Technical Working Group. Theserecommended testing procedures helpreduce the risk of injuries related to thedeployment of side airbags (including theSafety Canopy).
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Supplementary Restraints SystemE75004 E67017
5. Reinstall the battery cover and the keyblade.
Car Finder
Press the button twice within threeseconds. A tone sounds and thedirection indicators will flash. Werecommend you use this method to locateyour vehicle, rather than using the panicalarm.
Sounding the Panic Alarm
Note:The panic alarm only operates whenthe ignition is off.
Press the button to sound thepanic alarm. Press the buttonagain or switch the ignition on toturn it off.
Remote Start
WARNING
To avoid exhaust fumes, do not useremote start if your vehicle is parkedindoors or in areas that are not wellventilated.
Note:Do not use remote start if your fuellevel is low.
The remote start button is on thetransmitter.
This feature allows you to start your vehiclefrom the outside. The transmitter has anextended operating range.
You can configure your automatic climatecontrol to operate when you remote startyour vehicle. See Climate Control (page143).
Many states and provinces have restrictionsfor the use of remote start. Check your localand state or provincial laws for specificrequirements regarding remote startsystems.
The remote start system does not work if anyof the following occur:
•The ignition is on.
•The anti-theft alarm triggers.
•You switch the feature off in theinformation display.
•The hood is open.
•The transmission is not in park (P).
•The battery voltage is below theminimum operating voltage.
Remote Control Feedback (If Equipped)
An LED on the remote control provides statusfeedback of remote start or stop commands.
StatusLED
Remote startsuccessfulSolid green
Remote stopsuccessfulSolid red
Request failed orstatus not receivedBlinking red
Status incompleteBlinking green
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Keys and Remote ControlsE138623 E138624 E138625
Locking the Doors
Press the button to lock all doors. A tone sounds and the directionindicators will flash.
Press the button again within three secondsto confirm that all the doors are closed. Thedoors will lock again, a tone sounds and thedirection indicators will flash if all the doorsand the luggage compartment are closed.
Mislock
If any door or the luggage compartment isopen, or if the hood is open on vehicles withan anti-theft alarm or remote start, a tonesounds and the direction indicators will notflash. You can switch this feature on or offin the information display. See InformationMessages (page 123).
Opening the Luggage Compartment
Press twice within three secondsto open the luggage compartment.
Make sure to close and latch the luggagecompartment before driving your vehicle. Anunlatched luggage compartment may causeobjects to fall out or block your view.
Note:The luggage compartment releasebutton only works when your vehicle speedis below 3 mph (5 km/h).
Activating Intelligent Access
General Information
You can unlock and lock the vehicle withouttaking the keys out of your pocket or pursewhen your intelligent access key is within3 ft (1 m) of your vehicle. Intelligent accessuses a sensor on the back of the door handlefor unlocking and a separate sensor on theface of each door handle for locking.
The system will not function if:
•Your vehicle battery has no charge.
•The key battery has no charge.
•The passive key frequencies are jammed.
Note:The system may not function if thepassive key is close to metal objects orelectronic devices, for example keys or acell phone.
Note:If the system does not function, usethe key blade to lock and unlock yourvehicle. See Remote Control (page 58).
Unlocking Using Intelligent Access
With your intelligent access key within 3 ft(1 m) of your vehicle, touch the unlock sensoron the back of the door handle for a briefperiod and then pull on the door handle tounlock, being careful to not touch the locksensor at the same time or pulling the doorhandle too quickly. The intelligent accesssystem requires a brief delay to authenticateyour intelligent access key fob.
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Doors and LocksE138623 E138630 E248553
You must have two previously programmedintelligent access keys inside your vehicleand the new unprogrammed intelligentaccess keys readily accessible. See anauthorized dealer to have the spare keyprogrammed if two previously programmedkeys are not available.
Make sure that your vehicle is off beforebeginning this procedure. Make sure thatyou close all the doors before beginning andthat they remain closed throughout theprocedure. Perform all steps within 30seconds of starting the sequence. Stop andwait for at least one minute before startingagain if you perform any steps out ofsequence.
Read and understand the entire procedurebefore you begin.
1.Remove the rubber covering (A) from thecupholder. With the buttons facingupwards and the unlock button facingthe front of the vehicle, place the firstintelligent access in the backup slot (B).
2. Press the push button ignition switch.
3. Wait five seconds and then press thepush button ignition switch again.
4. Remove the intelligent access key.
5. Within 10 seconds, place a secondprogrammed intelligent access key in thebackup slot. Press the push buttonignition switch.
6. Wait five seconds and then press thepush button ignition switch again.
7. Remove the intelligent access key.
8. Place the unprogrammed intelligentaccess key in the backup slot and pressthe push button ignition switch.
Programming is now complete. Verify theremote control functions operate and yourvehicle starts with the new intelligent accesskey.
If programming was not successful, wait 10seconds and repeat Steps 1 through 7. If youare still unsuccessful, take your vehicle toyour authorized dealer.
ANTI-THEFT ALARM
The system will warn you of an unauthorizedentry to your vehicle. It will be triggered ifany door, the luggage compartment or thehood is opened without using the key,remote control or keyless entry keypad.
The direction indicators will flash and thehorn will sound if unauthorized entry isattempted while the alarm is armed.
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SecurityE155835
GENERAL INFORMATION
Have your vehicle serviced regularly to helpmaintain its roadworthiness and resale value.There is a large network of authorizeddealers that are there to help you with theirprofessional servicing expertise. We believethat their specially trained technicians arebest qualified to service your vehicle properlyand expertly. They are supported by a widerange of highly specialized tools developedspecifically for servicing your vehicle.
If your vehicle requires professional service,an authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out which partsand services are covered.
Use only recommended fuels, lubricants,fluids and service parts conforming tospecifications. Motorcraft® parts aredesigned and built to provide the bestperformance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught inmoving parts.
•Do not work on a vehicle with the enginerunning in an enclosed space, unless youare sure you have enough ventilation.
•Keep all open flames and other burningmaterial (such as cigarettes) away fromthe battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift to park(P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On
WARNING
To reduce the risk of vehicle damageand/or personal burn injuries, do notstart your engine with the air cleanerremoved and do not remove it while theengine is running.
1. Set the parking brake and shift to park(P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
1. To open the hood, go inside the vehicleand pull the hood release handle locatedunder the left-hand side of the instrumentpanel.
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MaintenanceE142457
1. Pull the wiper blade and arm away fromthe glass. Press the locking buttonstogether.
2. Slightly rotate the wiper blade.
3. Remove the wiper blade.
4. Install in the reverse order.
Note:Make sure that the wiper blade locksinto place.
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle are properlyaimed at the assembly plant. If your vehiclehas been in an accident, the alignment ofyour headlamps should be checked by yourauthorized dealer.
Headlamp Aiming Target
8 feet (2.4 meters)A
Center height of lamp to groundB
25 feet (7.6 meters)C
Horizontal reference lineD
Vertical Aim Adjustment Procedure
1.Park the vehicle directly in front of a wallor screen on a level surface,approximately 25 ft (7.6 m) away.
2.Measure the height of the headlamp bulbcenter from the ground and mark an 8 ft(2.4 m) horizontal reference line on thevertical wall or screen at this height.
Note:To see a clearer light pattern foradjusting, you may want to block the lightfrom one headlamp while adjusting theother.
3. Turn on the low beam headlamps toilluminate the wall or screen and openthe hood.
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MaintenanceE142592 E142465
B
BatterySee: Changing the 12V Battery........................310
Blind Spot Information System.................242Switching the System Off and On..................243System Errors......................................................243Using the Blind Spot InformationSystem..............................................................242
Body Styling Kits...........................................327Bonnet LockSee: Opening and Closing the Hood............300
Booster Seats..................................................30Types of Booster Seats........................................31
Brake Fluid Check.......................................309Brakes..............................................................199General Information............................................199
Breaking-In....................................................262Bulb Specification Chart..............................315
C
Cabin Air Filter................................................147California Proposition 65...............................12Capacities and Specifications...................362Alternative Engine Oil for Extremely ColdClimates...........................................................366Specifications......................................................363
Car WashSee: Cleaning the Exterior................................319
Catalytic Converter.......................................188On-Board Diagnostics (OBD-II)........................189Readiness for Inspection and Maintenance(I/M) Testing......................................................190
Center Console..............................................167Rear Seat Armrest...............................................167
Changing a Bulb............................................314Lamp Assembly Condensation........................314Replacing Bulbs...................................................314
Changing a Fuse..........................................297Fuses.....................................................................297
Changing the 12V Battery...........................310Changing the Engine Air Filter...................317Changing the Wiper Blades.......................312Checking MyKey System Status.................66MyKey Distance....................................................66Number of Admin Keys.......................................66Number of MyKeys...............................................66
Checking the Wiper Blades........................312Child Restraint and SeatbeltMaintenance..................................................44Child Restraint Positioning...........................33Child Safety.......................................................19General Information..............................................19
Child Safety Locks..........................................34Left-Hand Side.......................................................35
Right-Hand Side....................................................35
Cleaning Leather Seats..............................324Cleaning Products.........................................318Materials................................................................318
Cleaning the Engine....................................320Cleaning the Exterior....................................319Cleaning the Headlamps...................................319Exterior Chrome Parts........................................319Exterior Plastic Parts..........................................320Stripes or Graphics............................................320Underbody...........................................................320Under Hood.........................................................320
Cleaning the Instrument Panel andInstrument Cluster Lens...........................323Cleaning the Interior.....................................321Cleaning Alcantara Microfiber ClothFabric................................................................322
Cleaning the Wheels...................................325Cleaning the Windows and WiperBlades............................................................321Clearing All MyKeys.......................................65Climate.............................................................414Climate Control..............................................143Climate Controlled Seats............................158Cooled Seats........................................................159
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Index