2017 MAZDA MODEL CX-3 Owners Manual (in English)

8–11
Customer Information and Reporting Safety Defects
Customer Assistance
In order to serve you ef¿ ciently and effectively, please help us by providing the following
information:


1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi¿ cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

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8–12
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
Importer/Distributor
U.S.A.
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
MEXICO
Mazda Motor de Mexico
Mario Pani # 150, PB Col. Lomas de
Santa Fe Mexico, D.F. C.P. 05300 Del.
Cuajimalpa
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
SAIPAN
Paci¿ c International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
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8–13
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could cause
injury or death, you should immediately inform the National Highway Traf¿ c Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it ¿ nds that
a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-
4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other
information about motor vehicle safety from http://www.safercar.gov.
N O T E
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
7755 Irvine Center Drive
Irvine, California 92618-2922
o r
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-12 ) in this manual.

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8–14
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road Safety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
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8–15
Customer Information and Reporting Safety Defects
Warranty
W a r r a n t i e s f o r Y o u r M a z d a
 




y New Vehicle Limited Warranty



y Powertrain Limited Warranty



y Safety Restraint System Limited Warranty



y Anti-perforation Limited Warranty



y Federal Emission Control Warranty/California Emission Control Warranty 


y
 Emission Defect Warranty


y
 Emission Performance Warranty 



y Emission Control Warranty



y Replacement Parts and Accessories Limited Warranty



y Tire Warranty
N O T E
Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.

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8–16
Customer Information and Reporting Safety Defects
Warranty
Outside the United States/Canada
Government regulations in the United States/Canada require that automobiles meet speci¿ c
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.

The differences may make it dif¿ cult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States/Canada.

United States
However, in the event that you are moving to Canada permanently, Mazda vehicles built
for use in the United States could be eligible for exportation to Canada with speci¿ c vehicle
modi¿ cations to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada
However, in the event that you are moving to the United States permanently, Mazda vehicles
built for use in Canada could be eligible for exportation to the United States with speci¿ c
vehicle modi¿ cations to comply with the United States Federal Motor Vehicle Safety
Standards (FMVSS).
N O T E
The above is applicable for a permanent import/export situation and not related to travelers
on vacation.

You may have the following problems if you do take your vehicle outside of the United
States/Canada:
 


y Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
 


y Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.

Please refer to your Manufacturer's Warranty Booklet for more information.
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8–17
Customer Information and Reporting Safety Defects
Warranty
Registering Your Vehicle in A Foreign Country (Except
United States and Canada)
Registering your vehicle in a foreign country may be problematic depending on whether it
meets the speci¿ c emission and safety standards of the country in which the vehicle will be
driven. Consequently, your vehicle may require modi¿ cations at personal expense in order
to meet the regulations.
In addition, you should be aware of the following issues:
Satisfactory vehicle servicing may be dif¿ cult or impossible in another country.

The fuel speci¿ ed for your vehicle may be unavailable.

Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be
unavailable.

There might not be an Authorized Mazda Dealer in the country you plan to take your
vehicle.

The Mazda warranty is valid only in certain countries.
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8–18
Customer Information and Reporting Safety Defects
Warranty
Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may ¿ t your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's
performance or safety systems; the Mazda warranty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Improperly designed parts or accessories could seriously aff ect your vehicle's performance
or safety systems. This could cause you to have an accident or increase your chances of
injuries in an accident.

Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-
bag (SRS) activation, ABS/TCS/DSC inactivation, or a fi re in the vehicle.

Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
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