2016 TOYOTA HIGHLANDER Owners Manual

5618-1. Essential information
8
When trouble arises
HIGHLANDER_U (OM48F09U)
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase the effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehicle in a safe place by the road.
Stop the engine.
If the shift lever cannot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicle
speed as much as possible.
Vehicles without a smart key
system: Stop the engine by
turning the engine switch to the
“ACC” position.
Vehicles with a smart key sys-
tem: To stop the engine, press
and hold the engine switch for 2
consecutive seconds or more,
or press it briefly 3 times or
more in succession.
Stop the vehicle in a safe place by the road.
If your vehicle has to be stopped in an
emergency
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, st op the vehicle using the follow-
ing procedure:
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4
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
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5628-1. Essential information
HIGHLANDER_U (OM48F09U)
WARNING
■If the engine has to be turned off while driving
●Power assist for the brakes and steering wheel will be lost, making the
brake pedal harder to depress and the steering wheel heavier to turn.
Decelerate as much as possible before turning off the engine.
● Vehicles without a smart key system: Never attempt to remove the key, as
doing so will lock the steering wheel.

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8
When trouble arises
HIGHLANDER_U (OM48F09U)
8-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
●The engine is running but the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If your vehicle needs to be towed
If towing is necessary, we re commend having your vehicle
towed by your Toyota dealer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
2WD models: If towing your vehicle with a wheel-lift type truck
from the front, the vehicle’s rear wheels and axles must be in
good conditions. ( P. 564, 565)
If they are damaged, use a towing dolly or flatbed truck.
AWD models: If towing your vehicl e with a wheel-lift type truck,
use a towing dolly. ( P. 564, 565)
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck

5648-2. Steps to take in an emergency
HIGHLANDER_U (OM48F09U)
If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
Towing with a wheel-lift type truck
From the front (2WD models)From the front (AWD models)
Release the parking brake. Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
Using a flatbed truck

5658-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48F09U)
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
2WD models: Be sure to transport the
vehicle with the front wheels raised or
with all four wheels raised off the ground.
If the vehicle is towed with the front
wheels contacting the ground, the driv-
etrain and related parts may be dam-
aged.
AWD models: Be sure to transport the
vehicle with all four wheels raised off the
ground. If the vehicle is towed with the
tires contacting the ground, the drivetrain
or related parts may be damaged, the
vehicle may fly off the truck.

5668-2. Steps to take in an emergency
HIGHLANDER_U (OM48F09U)
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
●Vehicles without a smart key system: Do not tow the vehicle from the rear
when the engine switch is in the “LOCK” position or the key is removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart key system: Do not tow the vehicle from the rear
when the engine switch is off.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle wh en towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ Recreational towing (beh ind motor home, etc.)
Never dinghy tow your vehicle to prevent
causing serious damage to the Dynamic
Torque Control AWD system (AWD mod-
els) and transmission. (P. 224)

5678-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48F09U)
●Fluid leaks under the vehicle.
(Water dripping from the air co nditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points higher
than normal.
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
● Engine missing, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spon gy feeling, pedal almost touches
the floor
If you think something is wrong
If you notice any of the follow ing symptoms, your vehicle proba-
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms

5688-2. Steps to take in an emergency
HIGHLANDER_U (OM48F09U)
Follow the procedure below to restart the engine after the system is
activated.
Vehicles without a smart key system
Turn the engine switch to the “ACC” or “LOCK” position.
Restart the engine.
Vehicles with a smart key system
Turn the engine switch to ACCESSORY mode or turn it off.
Restart the engine.
Fuel pump shut off system
To minimize the risk of fuel leakage when the engine stalls or
when an airbag inflates upon collision, the fuel pump shut off
system stops the supply of fuel to the engine.
NOTICE
■Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked onto the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.
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