2016 MERCEDES-BENZ METRIS MY16 Operator’s Manual

Electronics .....................................294
Emergency unlocking ....................... 68
Equipment ....................................... 25
Limited Warranty .............................2 5
Loading .......................................... 278
Locking (in an emergency) ............... 69
Locking (SmartKey) .......................... 67
Lowering ........................................ 289
Maintenance .................................... 26
Operating safety .............................. 28
Parking for along period. ............... 134
Pulling awa y................................... 121
Raising ........................................... 287
Registration ..................................... 30
Reporting problems ......................... 30
Securing from rolling away ............ 132
Towing away .................................. 264
Transporting .................................. 266
Unlocking (i nanemergency) ........... 69
Unlocking (SmartKey )...................... 67
Vehicl ebattery
see Battery (vehicle)
Vehicl ebodies ..................................... 30
Body/equipment mounting direc-
tive sfor trucks ................................. 30
Vehicl echeck
see Preparing for ajourney
Vehicl edata ....................................... 303
Vehicl edimensions ........................... 303
Vehicl eemergencyl ocking ................ 69
Vehicl eidentificatio nnumber
see VIN
Vehicl eidentificatio nplate .............. 294
Vehicl ekey
see SmartKey
Vehicl etoolkit
in the sea tbase. ............................ 260
Scope. ........................................... 260
Storage location ............................ 260
Stowag ecompartment in the rea r..2 60
Stowag espace in the cargo com-
partment ........................................ 261
Ventilation
see Climate control
VIN
Engine compartment ..................... 295
Typeplate ...................................... 294W
Warning
Stickers ...........................................2 7
Warning and indicator lamps
ABS ................................................ 221
Brakes ...........................................2 20
Check Engine ................................. 223
COLLISION PREVENTION ASSIST .. 225
Coolant .......................................... 223
Distance warning ........................... 225
Door ............................................... 227
ESP
®.............................................. 221
ESP®OFF ....................................... 222
Fuel tank ........................................ 223
General notes ................................ 218
Overview (vehicle with steering
wheel buttons) ................................. 38
Overview (vehicle without steer-
ing wheel buttons) ........................... 36
Parking brake ................................ 133
PASSENGER AIR BAG OFF ...............4 4
Rear doo r....................................... 227
Reservef uel ................................... 223
Restraint system ............................ 222
Seat belt. ....................................... 219
Sliding door ................................... 227
Steering ......................................... 227
Tire pressure monitor .................... 226
Warranty .............................................. 25
Washer fluid
Adding ...........................................2 46
Capacities ...................................... 302
Display messages (vehicle with
steering wheel buttons) ................. 218
Display messages (vehicle with-
out steering wheel buttons) ........... 201
Notes ............................................. 302
Whee land tire combination
see Tires
Whee lboltt ightening torque ........... 289
Wheels
Changing awheel .......................... 286
Checking ........................................ 268
Cleaning ......................................... 256
Important safety notes .................. 267
Interchanging/changing ................ 286
Mounting anew wheel ................... 288
Index23

Mountingawheel .......................... 287
Removing awheel .......................... 288
Removing and mounting the spare
wheel ............................................. 292
Snow chains ..................................2 70
Storing ...........................................2 86
Tightening torque. .......................... 289
Wheels ize/tire size ....................... 290
Windo wcurtain air bag
Display message (vehicle with
steering wheel buttons) ................. 208
Display message (vehicle without
steering wheel buttons) ................. 194
Operation ......................................... 50
Windows
see Side windows
Windshield
Cleaning ......................................... 256
Defrosting ...................................... 114
Windshiel dwashe rfluid
Adding ...........................................2 46
Windshiel dwiper
Setting the sensitivity of the rain
sensor (vehicle with steering
wheel buttons) ............................... 187
Setting the sensitivity of the rain
sensor (vehicle without steering
wheel buttons) ............................... 174
Windshiel dwiper
see Windshield
Windshiel dwipers
Problem (malfunction) ................... 106
Rea rwindow wiper ........................ 102
Replacing the wiper blades ............ 103
Switching on/off ........................... 101
Winte rdriving
Slippery road surfaces ................... 138
Snow chains .................................. 270
Winte roperation
General notes ................................ 269
Radiator cover ................................. 31
Winte rtires
M+S tires ....................................... 269
Setting alimit speed. .....................1 35
Wiper blades
Cleaning ......................................... 256
Important safety notes .................. 103
Replacing (rearw indow) ................ 104 Replacing (windshield).
.................. 103
Service indica tor ............................ 103
Wo rk

shop
see Qualifie dspecialist workshop
24Index

Operator'sManual
Beforet he first journey
These instructions, the Maintenance or Service
Booklet and the additional equipment-specific
instructions are integral parts of the vehicle.
Keep these documents in the vehicle at all
times. If you sell the vehicle, alwaysp ass on all
documents to the new owner.
Beforey ou first drive off, read these documents
carefully and familiarize yourself with your vehi- cle.
For your own safety and alonger vehicle life,
follow the instructions and warning notices in
these Operatin gInstructions. Failure to observe
the instructions may lead to damage to the vehi-
cle or personal injury.
Vehicle damage caused by afailure to observe
the instructions is not covered by the New Vehi-
cle Limited Warranty.
Limited warranty
!
Follow the instructions in this manual about
the proper operation of your vehicle as well as
about possible vehicle damage. Damage to
your vehicle that arises from culpable contra-
ventions against these instructions is not cov-
ered either by the Mercedes-Benz Limited
Warrant yorbythe New or Used-Vehicle War-
ranty.
Vehicle equipment
The Operatin gInstructions describe all models
and standard and optional equipment of your
vehicle that were available at the time of going
to print .Country-specific variation sare possi-
ble. Note that your vehicle may not be equipped with all of the described functions. This also
applies to systems and function srelevant to
safety. The equipment in your vehicle may there-
fore differ from that shown in the descriptions
and illustrations.
The original purchase contrac tdocumentation
for your vehicle contains alist of all of the sys-
tems in your vehicle.
Question sconcerning equipment or operation
can be directed to any Mercedes-Benz Com-
mercial Van Center.
Service and vehicle operation
Warranty
The Limited Warrant yfor your vehicle is in
accordance with the warrantyt ermsint he Ser-
vice and Warrant yInformation booklet.
Your Mercedes-Benz Commercial Van Center
will replace and repair all factory-installed parts
in accordance with the term softhe following
warranties:
RNew Vehicle Limited Warranty
RExhaust System Warranty
REmission System sWarranty
RCalifornia, Connecticut ,Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and VermontE mission Control System War-
ranty
RState Warrant yEnforcement Laws ("Lemon
Laws")
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
Warranties. You can obtain these from any
Mercedes-Benz Commercial Van Center.
iShould you lose your Service and Warranty
Information booklet ,contact aMercedes-
Benz Commercial Van Center for areplace-
ment .The new Service and Warrant yInfor-
mation booklet will be posted to you.
Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the purchase
or leasing price be refunded if Mercedes-Benz
USA,L LC and/or authorized workshops or ser-
vice centers are not able, after several justifiable
repairs, to rectify major damage to or malfunc-
tion soft he vehicle as covered by the contrac-
tual warrantyp rovisions. Customers who pur-
chase or lease avehicle can have the vehicle
repaired within aperiod of 18 months after
delivery or after amileage of up to 29,000k m
(equals approx. 18,000m iles), whichever
comes first,i f:
(1) the same serious defect or damage which could lead to fatal or serious injuries to the
occupant softhe vehicle during driving has
been repaired at least twice and Mercedes-
Introduction25

Benz, LLC has beeninformed in writing of
the necessity of such arepair.
(2) the sam edefect or damage, although less
serioust han described in (1) ,has been
repaired at least fou rtimes and Mercedes-
Benz has bee ninformed of the necessity of
such arepai rinw riting.
(3) the vehicle cannot be operate dfor more
than 30 calenda rdaysd ue to repairs result-
ing from the sam eorother majo rdefects or
damage.
Please send written notification to:
Mercedes-Benz USA, LLC
CustomerA ssistance Center
One Mercedes Drive
Montreal ,N07645-0350
Maintenance
The Service and Warranty Information booklet
describes al lthe necessar ymaintenance work
which should be performe datregula rintervals.
Alway sbring the Service and Warranty Informa-
tion booklet with yo uwhent aking the vehicle to
aM ercedes-Benz Commercial Van Center. Your
customer service adviso renters each service
into the Service and Warranty Information book-
let for you.
Breakdown assistance
The Mercedes-Benz Roadsid eAssistance Pro-
gramp rovides yo uwitht echnical assistance in
the case of abreakdown. You rtoll-free calls to
the Roadsid eAssistance Hotline are answered
by ours taff around the clock. 365 days ayear.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadsid eAssistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information booklet to infor
musofachangeofa ddress, or
simplyp hone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCede s(1-800-367-6372) or
Customer Servic e(Ca nada )on
1-800-387-0100 .Thise nables us ,ifnecessary,
to contact yo uatany time.
If yo uselly ou rM ercedes, please leave al lthe
literature in the vehicl esothatiti savailable for
the next owner.
If your vehicl ewaspurchased as ausedv ehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
bookle torphone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada )on
1-800-387-0100.
Operatin gthe vehicle outside of the
USA and Canada
Whe ntraveling abroa dwithy ourv ehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleade dfuelfor vehicles with acatalytic
converter may not be available .Leade dfuel
can cause damag etothe catalytic converter.
RThe fue lmay have aconsiderably lower
octane rating. Unsuitabl efuelcan cause
engine damage.
Certai nMercedes-Benz model sare available in
Europe throug hourEuropean Delivery Program.
Please consult aMercedes-Benz Commercial
VanC enter for further information, or write to
one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montreal, N07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
26Introduction

Proper use
Observe the following information when oper-
ating your vehicle:
Rthe safety notes in these operating instruc-
tions
Rthe technical data in these Operating Instruc-
tions
Rtraffic laws and regulations
Rmotor vehicle laws and safety standards
There are various warning stickers affixed to the
vehicle. If you remove warning stickers, you and
others may fail to recognizet he dangers. Leave
the warning stickers in their original position.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at aqualified
specialist workshop.
The general operating permit for your vehicle
could be rendered invalid if you carry out mod-
ifications to electronic components, their soft-
ware as well as wiring.
GWARNING
Gases and fluids from substances that con-
stitute ahealth hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical components ystem failures may
also result. There is arisk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These instructions must also be observed for
vehicles where the cargo compartmentisn ot
fully separated from the driver's cab.
Partition with door/window: always keep the
door/window in the partition closed during
transport.
Examples of substances that are hazardous to
health and/or react aggressively:
RSolvents
RFuel
ROil and grease
RCleaning agents
RAcids
Protection of the environment
Economic and environmentally aware
driving
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in amanner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
Roperating conditionsofy our vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Introduction27
Z

Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Raregularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain asafe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental issues and recommen-
dations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment.
Operating safety and vehiclea pproval
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is arisk of an accident.
Alwaysh ave the prescribed service/mainte-
nance work as well as any required repairs
carried out at aqualified specialist workshop.
Air bags and pyrotechnic EmergencyT ensioning
Devices (ETDs) contain perchlorate material,
which may require special handling and regard
for the environment.T he guidelines must be
observed during disposal.
In California, you can find more information on
the Internet at www.dtsc.ca.gov.
Notes on operating the vehicle
There isarisk of damage to the vehicle if:
Rthe vehicle makes contact with the ground,
e.g. on ahigh curb or aloose road surface
Ryou drive too quickly over an obstacle, e.g. a
curb or apothole
Raheavy object hits the underbody or chassis
component
In these or similars ituations, the vehicle body/
frame, the underbody,c hassis components,
wheels or tires could be damaged even if this is
not visible from the outside. Components that
have been damaged in this way can unexpect-
edly fail or no longer be able to assimilate the
loads occurring in the event of an accident. If the underbody paneling is damaged,f lammable
material, such as leaves, grass or twigs, could
collect between the underbody and underbody
paneling. These materials could ignite if they
remain in contact with hot componentsoft he
exhaust system for an extended period.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is arisk
of fire.
28Introduction

When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immedi-
ately at aqualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic condi-
tions .Insuch cases, consult aqualified special-
ist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for complianc ecould void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired opera-
tion of the device".
Diagnostics connection
The diagnostic sconnection is only intended for
the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As aresult,
the operating safety of the vehicle could be
affected. There is arisk of an accident.
Do not connect any equipment to adiagnos-
tics connection in the vehicle.
Changing the engine power output
!
Increases in engine power can:
Rchange the emission values
Rcause malfunctions
Rcause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
An ytamperin gwith the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warrant yand other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitut eapunishable offense under
national legislation.
Qualified specialist workshops
AM ercedes-Benz Commercial Van Center is a
qualified specialist workshop.
Aq ualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
ServiceB ooklet.
The following work should alwaysbec arried out
at qualified specialist workshop:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Rmodifications as well as installations and
alterations
Rwork on electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz Commercial Van Center.
!Only have work carried out on the engine
electronics and its associated parts, such as
control units, sensors, actuatin gcomponents
and connecto rleads, at aqualified specialist
workshop. Vehicle componentsm ay other-
Introduction29
Z

wise wear morequickly and thevehicle's
operatin gpermit may be invalidated.
Problems with your vehicle
If you should experience problems with your
vehicle, particularly one swhich may affect vehi-
cle safety, please contac taMercedes-Benz
Commercial Van Center to have th eproblem
diagnosed and rectified. If th eproblem is not
dealt with to your satisfactio nthere, please con-
tac taM ercedes-Ben zCommercial Van Center
again or writetoo ne of thefollowing addresses.
In th eUSA
Customer Assistanc eCenter
Mercedes-Ben zUSA,LLC
OneM ercedes Drive
Montreal, N07645-035 0
In Canada
Customer Relations Department
Mercedes-Ben zCanada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting malfunction srelevant to
safety
USA only:
The following tex tispublishedasr equired of all
manufacturersu nder Title 49,Code of U.S.Fed-
eral Regulations ,Part 575p ursuanttot he
"National Traffic and Motor Vehicle Safety Ac tof
1966".
If you believet haty our vehicle has adefect
which could cause acrash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA )inaddition to notifyin gMercedes-Benz
USA ,LL.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that asafety
defec texists in agroup of vehicles, it may order
ar ecall and remedy campaign.H owever, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA ,LL.
To contac tNHTSA ,you may call th eVehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153 );go to http://
www.safercar.gov;orw rite to: Administrator,NHTSA,4
00 SeventhS treet, SW., Washington,
DC 20590.
You can find more information on vehicle safety
at:
http://www.safercar.gov
Registering your vehicle
Mercedes-Benz may instruct its Mercedes-Benz
Commercial Van Center to carry out technical
inspections on certain vehicles. This is always
the case if the quality or safety of the vehicle is
improved as aresult of the inspection.
Mercedes-Benz can only inform you about vehi-
cle checksifith as your registration data.
Your registration data is not stored if:
Ryou did not purchase your vehicle at a
Mercedes-Benz Commercial Van Center
Ryour vehicle was not inspected at a
Mercedes-Benz Commercial Van Center
It is advisable to register your vehicle with a
Mercedes-Benz Commercial Van Center. Inform
Mercedes-Benz as soon as possible about any
change of address or vehicle ownership.
Attachments, bodies, equipment and
conversions
Information about body/equipment
mounting directives
!For safety reasons, have bodies manufac-
tured and installed in accordanc ewith the
valid Mercedes-Benz body/equipment
mountin gdirectives. These body/equipment
mountin gdirectives guarantee that the chas-
sis and add-on equipment form acohesive
whole and that the highest possible level of
operating and driving safety is reached.
For safety reasons, Mercedes-Benz recom-
mends that:
Rno other modifications be made to the vehi-
cle.
Rapproval be obtained from Mercedes-Benz
in the event of deviations from approved
body/equipment mountin gdirectives.
Approval by official testing centers or permis-
sion given by authorities do not eliminate
safety risks.
30Introduction