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AB
GCDFE
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Menu Item
Item
Phone
A
Navigation
B
Climate
C
Settings
D
Menu Item
Item
Home
E
Information
F
Entertainment
G This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cell
phone, entertainment, information and
system settings. The corners display active
modes within the menus, for example; your
cell phone's status.
Note:
Some features are not available while
your vehicle is moving.
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Note:You can access the entertainment
features for 30 minutes after you switch the
ignition off, and no doors are opened.
PHONE
Press to select any of the following:
Menu Item
Phone
Quick Dial
Phonebook
History
Messaging
Settings NAVIGATION
Press to select any of the following:
Menu Item
My Home
Favorites
Previous Destinations
Point of Interest
Emergency
Street Address
Intersection
City Center
Map
Edit Route
Cancel Route
CLIMATE
Press the corresponding icons to control the
following options: • Driver Settings
• Recirculated Air
• Auto
• Dual
• Passenger Settings
• A/C
• Defrost
SETTINGS
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Press to select any of the following:
Menu Item
Clock
Display
Sound
Vehicle
Settings
Help
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HOME
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Press to access the home screen.
Note: Depending on your vehicle’s option
package and software, the screens may vary
in appearance from the descriptions in this
section. The features may also be limited
depending on the market. Check with an
authorized dealer for availability.
INFORMATION
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Press to select any of the following:
Menu Item
Services
Travel Link
Alerts
Calendar
Apps
Where Am I? ENTERTAINMENT
Press to select any of the following:Menu Item
AM
FM
SIRIUS
CD
USB
BT Stereo
SD Card
Using the Audio Controls
Depending on your vehicle, it may also have the following controls:
Action and Description
Controls
Switch the media features on or off.
Power
Adjust the volume of playing media.
Volume
Use as you normally would in media modes.
Tune
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Action and Description
Controls
Eject a CD from the entertainment system.
Eject
Press this button to switch the display screen off. Press again, or touch the screen to switch the
display screen on.
Display
Touch the control repeatedly to switch between media modes.
Source
Adjust the settings for:
Sound
Bass
Treble
Midrange
Set Balance and Fade
DSP
EQ Mode
Speed Compensated Volume
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Using the Steering Wheel Controls
Depending on your vehicle, it may also have the following controls:
Action and Description
Control
Adjust the volume of playing media.
VOL
Press to start a voice session. Press again to interrupt a voice prompt \
and begin speaking. Press
and hold to end an active voice session.
Voice
Use as you normally would in media and phone modes.
Seek and Call Accept
Use as you normally would in media and phone modes.
Seek and Call Reject
Using the Touchscreen
• Make sure your hands are clean and dry.
• Press firmly on the center of a control
graphic or menu item.
• Keep metal objects or other conductive material away from the surface of the
touchscreen.
Cleaning the Touchscreen Display
Use a dry, clean, soft cloth. If dirt or
fingerprints are still visible, apply a small
amount of alcohol to the cloth. Do not pour
or spray alcohol onto the display. Do not use
detergent or any type of solvent to clean the
display.
Support
The SYNC support team is available:
• Monday-Saturday, 8:30am-8:00pm EST.
• United States: 1-800-521-4140
• Canada: 1-800-387-9333
Note: Times are subject to change due to
holidays.
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Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and injury.
We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving.
• Do not attempt to service or repair the system. Have your vehicle checked by
an authorized dealer.
• Do not operate media devices if the power cables are broken or damaged.
• Make sure the power cables do not interfere with the safe operation of your
vehicle's controls or affect your safe
driving abilities.
• Some SYNC functions are speed-dependent. Their use is limited to
when your vehicle is traveling at speeds
below 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.Speed-restricted Features
Some features of this system are restricted
from use unless your vehicle is stationary.
• Screens crowded with information, for example:
• Point of Interest reviews and ratings
• SIRIUS Travel Link sports scores
• Movie times
• Ski conditions.
• Any action that requires keyboard use, for example: entering a navigation
destination or editing information.
• All lists are limited, for example: phone contacts.
See the following chart for more specific
examples.
Speed-restricted Features
Pairing a cell phone
Cell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
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Speed-restricted Features
Enabling Valet Mode
System Functionality
Editing settings while the rear view camera or active park assist are ac\
tive
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
Adding or editing wallpaper
Photos and Graphics
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book or Avoid Area entries
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Privacy Information
When you connect a cell phone to SYNC,
the system creates a profile within your
vehicle that links to that cell phone. This
profile helps in offering you more cellular
features and operating more efficiently.
Among other things, this profile may contain
data about your cell phone book, text
messages (read and unread), and call history,
including history of calls when your cell
phone was not connected to the system. In
addition, if you connect a media device, the
system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent system
activity. The log profile and other system data
may be used to improve the system and help
diagnose any problems that may occur.
The cellular profile, media device index, and
development log remain in your vehicle
unless you delete them, and are generally
accessible only in your vehicle when your
cell phone or media player is connected. If
you no longer plan to use the system or your
vehicle, we recommend you carry out a
Master Reset to erase all stored information.System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not access
the system data for any purpose other than
as described without consent, a court order,
or where required by law enforcement, other
government authorities, or other third parties
acting with lawful authority. Other parties
may seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist®,
Vehicle Health Report, and Traffic, Directions
and Information.
Using Voice Commands
This system helps you control many features
using voice commands. This allows you to
keep your hands on the wheel and focus on
what is in front of you. The system provides
feedback through audible tones, prompts,
questions and spoken confirmations
depending on the situation and the chosen
level of interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure of
your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the lower left status bar
indicating the status of the voice command
session (such as Listening, Success, Failed,
Paused or Try Again).
How to Use Voice Commands
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The following are some of the
voice commands that you can say
at any time during a voice
command session.
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