2016 FORD C MAX ENERGI service

Note:The service disconnect has an outerlever to aid in the proper seating of theservice disconnect lever. Remove this todisconnect the high-voltage servicedisconnect.
The high-voltage service disconnect islocated behind the rear fold down seats.
Service disconnect location for non-Energivehicles.
Service disconnect location for Energivehicles.
Disabling the High-Voltage Battery
1. Fold down the rear seats and removethe cover panel.
2. Locate the access door and removethe plastic cover.
3. Pull the outer cover off to expose theservice disconnect lever.
4. Slide the handle on the servicedisconnect outboard to the right. ForEnergi vehicles, slide the handleoutboard and to the left.
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High Voltage BatteryE163537 E163538 E171514 E147234 E146133

5.Pull the handle toward you and removethe service disconnect from the vehicleto disable the high-voltage battery.
Reactivating the High-Voltage Battery
Note:If you have manually disconnectedyour high-voltage shut off circuit, you willneed to reconnect the circuit before you canreactivate it. The system will detect if theelectrical system is safe and turn onautomatically.
CHARGING THE HIGH
VOLTAGE BATTERY
WARNINGS
Do not use the 120 volt conveniencecord with an extension cord,two-prong adapter, surge protector,timer or other adapter.
In Canada, do not use the 120 voltconvenience cord in commercialgarages.
This equipment has arcing orsparking parts, do not expose toflammable vapors. Position thisequipment at least 18 in (45 cm) abovethe floor.
The AC wall plug must fit firmly intothe AC outlet. If the connection feelsloose, worn or the AC outlet isdamaged, please have a qualifiedelectrician replace the AC outlet. Using aconvenience cord with a worn outlet maycause burns, property damage andincrease the risk of electric shock.
Charging Equipment
Your vehicle is equipped with a standard120 volt convenience cord located in thefloor compartment behind the driver seat.
Note:The 120 volt convenience cord allowsyou to charge the high voltage battery usinga standard 120 volt household outlet. Ittakes approximately seven hours tocompletely charge an empty battery usingthe standard 120 volt convenience cord.
We recommend upgrading to the optional240 volt charging station for faster moreefficient charging. It takes approximately2.5 hours to completely charge an emptybattery using a 240 volt charging station.
Your electrical source must meet certainrequirements for the high voltage batteriesto charge:
•The AC outlet must be a three-prong110-120 volt AC outlet that is properlygrounded, 15–20 amps (or greater),and in good condition.
•You must use a dedicated line, whichmeans you cannot have otherappliances connected to the samecircuit.
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High Voltage BatteryE78097

PRINCIPLE OF OPERATION
The traction control system helps avoiddrive wheel spin and loss of traction.
If your vehicle begins to slide, the systemapplies the brakes to individual wheelsand, when needed, reduces engine powerat the same time. If the wheels spin whenaccelerating on slippery or loose surfaces,the system reduces engine power in orderto increase traction.
USING TRACTION CONTROL
WARNING
The stability and traction controllight illuminates steadily if thesystem detects a failure. Make sureyou did not manually disable the tractioncontrol system using the informationdisplay controls or the switch. If thestability control and traction control lightis still illuminating steadily, have thesystem serviced by an authorized dealerimmediately. Operating your vehicle withthe traction control disabled could lead toan increased risk of loss of vehicle control,vehicle rollover, personal injury and death.
The system automatically turns on eachtime you switch the ignition on.
If your vehicle is stuck in mud or snow,switching traction control off may bebeneficial as this allows the wheels to spin.
Note:When you switch traction control off,stability control remains fully active.
Switching the System Off
When you switch the system off or on, amessage appears in the informationdisplay showing system status.
You can switch the system off by eitherusing the information display controls orthe switch.
Using the Information DisplayControls
You can switch this feature off or on in theinformation display. See GeneralInformation (page 93).
Using a Switch (If Equipped)
Use the traction control switch on theinstrument panel to switch the system offor on.
The switch illuminates when tractioncontrol is off.
System Indicator Lights andMessages
The stability and traction controllight:
•Temporarily illuminates on enginestart-up.
•Flashes when a driving conditionactivates either of the systems.
•Illuminates if a problem occurs in eitherof the systems.
The stability and traction controloff light temporarily illuminateson engine start-up and stays onwhen you switch the traction controlsystem off.
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Traction ControlE138639

When you think the vehicle is properlyparked, or you hear a solid tone from theparking aid, bring the vehicle to a completestop.
When automatic steering is finished, thetouch screen displays a message indicatingthat the active park assist process is doneand a tone sounds. The driver isresponsible for checking the parking joband making any necessary correctionsbefore putting the transmission in P (Park).
Deactivating the Park AssistFeature
The system can be deactivated manuallyby:
•pressing the active park assist button.
•grabbing the steering wheel duringautomatic steering.
•driving above approximately 22 mph(35 km/h) for 30 seconds during anactive park search.
•driving above 6 mph (10 km/h) duringautomatic steering.
•turning off the traction control system.
Certain vehicle conditions can alsodeactivate the system, such as:
•Traction control has activated on aslippery or loose surface.
•There is an anti-lock brake systemactivation or failure.
•Something touches the steering wheel.
If a problem occurs with the system, awarning message is displayed, followedby a chime. Occasional system messagesmay occur in normal operation. Forrecurring or frequent system faults, contactan authorized dealer to have your vehicleserviced.
Troubleshooting the System
The system does not look for a space
The traction control system may be off.
The transmission is in reverse (R). Your vehicle must be moving forward to be able todetect a parking space.
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Parking AidsE130109

STEERING
Electric Power Steering
WARNINGS
The electric power steering systemhas diagnostic checks thatcontinuously monitor the system. Ifa fault is detected, a message displays inthe information display. Stop your vehicleas soon as it is safe to do so. Switch theignition off. After at least 10 seconds,switch the ignition on and watch theinformation display for a steering systemwarning message. If a steering systemwarning message returns, have the systemchecked by an authorized dealer.
If the system detects an error, youmay not feel a difference in thesteering, however a serious conditionmay exist. Obtain immediate service froman authorized dealer, failure to do so mayresult in loss of steering control.
Your vehicle has an electric power steeringsystem. There is no fluid reservoir. Nomaintenance is required.
If your vehicle loses electrical power whileyou are driving, electric power steeringassistance is lost. The steering system stilloperates and you can steer your vehiclemanually. Manually steering your vehiclerequires more effort.
Extreme continuous steering may increasethe effort required for you to steer yourvehicle. This increased effort preventsoverheating and permanent damage tothe steering system. You do not lose theability to steer your vehicle manually.Typical steering and driving maneuversallow the system to cool and return tonormal operation.
Steering Tips
If the steering wanders or pulls, check for:
•Correct tire pressures.
•Uneven tire wear.
•Loose or worn suspensioncomponents.
•Loose or worn steering components.
•Improper vehicle alignment.
Note:A high crown in the road or highcrosswinds may also make the steeringseem to wander or pull.
Adaptive Learning
The electronic power steering systemadaptive learning helps correct roadirregularities and improves overall handlingand steering feel. It communicates withthe brake system to help operateadvanced stability control and accidentavoidance systems. Additionally, wheneverthe battery is disconnected or a newbattery installed, you must drive yourvehicle a short distance before the systemrelearns the strategy and reactivates allsystems.
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Driving Aids

TOWING A TRAILER
WARNING
Your vehicle is not approvedfor trailer towing. Never towa trailer with your vehicle.
TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,contact a professional towing service or,if you are a member of a roadsideassistance program, your roadsideassistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. FordMotor Company has not approved aslingbelt towing procedure. Vehicledamage may occur if towed incorrectly, orby any other means.
Ford Motor Company produces a towingmanual for all authorized tow truckoperators. Have your tow truck operatorrefer to this manual for proper hook-upand towing procedures for your vehicle.
The front wheels (drive wheels) must beon a tow dolly when towing your vehiclefrom the rear using wheel lift equipment.This prevents damage to the transmission.
We recommend placing the rear wheelson a tow dolly when towing your vehiclefrom the front using wheel lift equipment.This prevents damage to the rear fascia.
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
WARNING
If your vehicle has a steering wheellock make sure the ignition is in theaccessory or on position when beingtowed.
If your vehicle becomes inoperable(without access to wheel dollies,car-hauling trailer, or flatbed transportvehicle), it can be flat-towed (all wheelson the ground, regardless of the powertrainand transmission configuration) under thefollowing conditions:
•Tow only in the forward direction.
•The transmission in position N. If youcannot move the transmission into N,you may need to override it. SeeAutomatic Transmission (page 161).
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles supplied with a tire inflationkit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (7.6 L) of gasoline or 5 gal(18.9 L) of diesel fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft(30.5 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearest
authorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicle isoperational but the trailer is not, then thetrailer does not qualify for any roadsideservices.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States Ford vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States Ford vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. This programis eligible within Canada or the continentalUnited States.
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Roadside Emergencies

This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle.
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold in Canada: UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference.
In Canada, this card is found in theWarranty Guide in the glove compartmentof your vehicle.
Vehicles Sold in Canada: RoadsideAssistance Program Coverage
The service is available 24 hours a day,seven days a week.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage.
For complete program coverage detailsyou may contact your dealer, you can callus in Canada at 1-800-665-2006, or visitour website at www.ford.ca.
HAZARD WARNING FLASHERS
Note:If used when the vehicle is notrunning, the battery will lose charge. Theremay be insufficient power to restart yourvehicle.
The hazard warning button islocated on the instrument panel.Use it when your vehicle iscreating a safety hazard for othermotorists.
•Press the button to turn on the hazardwarning function, and the front andrear direction indicators will flash.
•Press the button again to turn themoff.
FUEL SHUTOFF
WARNING
Failure to inspect and, if necessary,repair fuel leaks after a collision mayincrease the risk of fire and seriousinjury. Ford Motor Company recommendsthat the fuel system be inspected by anauthorized dealer after any collision.
In the event of a moderate to severecollision, this vehicle has a fuel pumpshut-off feature that stops the flow of fuelto the engine. Not every impact will causea shut-off.
Should your vehicle shut off after acollision, you may restart your vehicle.
For vehicles equipped with a key system:
1. Switch off the ignition.
2. Switch on the ignition.
3. Check the information display for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running. If you do not seethe Ready to Drive light, repeat Steps1 and 2 up to two more times.
For vehicles equipped with a push buttonstart system:
1. Press the push button start to switchoff the ignition.
2. Press the brake pedal and press thepush button start to switch on theignition.
3. Check the information display for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running. If you do not seethe Ready to Drive light, repeat Steps1 and 2 up to two more times.
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Roadside Emergencies