Ordering Additional Owner'sLiterature....................................................206
Reporting Safety Defects (U.S.Only).............................................................207
Reporting Safety Defects (CanadaOnly).............................................................207
Fuses
Fuse Specification Chart..........................209
Changing a Fuse............................................217
Maintenance
General Information....................................218
Opening and Closing the Hood...............218
Under Hood Overview - Hybrid ElectricVehicle (HEV)............................................219
Under Hood Overview - Plug-In HybridElectric Vehicle (PHEV)..........................221
Engine Oil Dipstick.......................................222
Engine Oil Check..........................................222
Engine Coolant Check................................223
Automatic Transmission FluidCheck............................................................227
Brake Fluid Check.........................................227
Power Steering Fluid Check.....................227
Washer Fluid Check.....................................227
Fuel Filter.........................................................227
Changing the 12V Battery.........................228
Checking the Wiper Blades......................229
Changing the Wiper Blades.....................229
Adjusting the Headlamps..........................231
Removing a Headlamp..............................232
Changing a Bulb...........................................232
Bulb Specification Chart...........................237
Changing the Engine Air Filter................238
Vehicle Care
General Information....................................241
Cleaning Products........................................241
Cleaning the Exterior...................................241
Waxing.............................................................242
Cleaning the Engine....................................243
Cleaning the Windows and WiperBlades..........................................................243
Cleaning the Interior...................................244
Cleaning the Instrument Panel andInstrument Cluster Lens.......................244
Cleaning Leather Seats.............................245
Repairing Minor Paint Damage..............245
Cleaning the Alloy Wheels.......................245
Vehicle Storage............................................246
Wheels and Tires
Tire Sealant and Inflator Kit....................249
Tire Care..........................................................255
Using Snow Chains.....................................270
Tire Pressure Monitoring System...........270
Technical Specifications...........................274
Capacities and Specific-ations
Engine Specifications.................................276
Motorcraft Parts............................................277
Vehicle Identification Number................278
Vehicle Certification Label.......................279
Transmission Code Designation............279
Capacities and Specifications...............280
Audio System
General Information...................................283
Audio Unit - Vehicles With: AM/FM/CD/SYNC............................................................284
Audio Unit - Vehicles With: Premium AM/FM/CD.........................................................286
Audio Unit - Vehicles With: Sony AM/FM/CD.................................................................288
Digital Radio...................................................291
Satellite Radio..............................................294
USB Port.........................................................296
Media Hub......................................................296
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Table of Contents
Power Steering
ActionMessage
The power steering system has detected a condition thatrequires service. See your authorized dealer.Steering Fault ServiceNow
The power steering system is not working. Stop the vehicle asafe place. Contact your authorized dealer.Steering Loss StopSafely
Remote Start
ActionMessage
Displayed when the remote start system is active.Remote Start Active
Tire Pressure Monitoring System
ActionMessage
Displays when one or more tires on your vehicle have low tirepressure. See Tire Pressure Monitoring System (page 270).Tire Pressure Low
Displays when the tire pressure monitoring system ismalfunctioning. If the warning stays on or continues to comeon, contact your authorized dealer. See Tire PressureMonitoring System (page 270).
Tire Pressure MonitorFault
Displayed when a tire pressure sensor is malfunctioning, oryour spare tire is in use. See Tire Pressure MonitoringSystem (page 270). If the warning stays on or continues tocome on, contact your authorized dealer as soon as possible.
Tire Pressure SensorFault
Transmission
ActionMessage
Displays as a reminder to shift into park.Transmission Not in Park
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Information Displays
•Keep the tires properly inflated andonly use the recommended size.
•Aggressive driving increases theamount of energy required to moveyour vehicle. In general, you canachieve better fuel economy with mildto moderate acceleration anddeceleration. Moderate braking isparticularly important since it allowsyou to maximize the energy capturedby the regenerative braking system.
Additional Tips:
•Do not carry extra loads.
•Be mindful of adding externalaccessories that may increaseaerodynamic drag.
•Observe posted speed limits.
•Perform all scheduled maintenance.
•There is no need to wait for your engineto warm up. The vehicle is ready todrive immediately after starting.
EV+ Mode
Your vehicle will recognize your frequentdestinations and allow for more EV drivingas you approach them. For example, whennearing your home it should be easier tostay in electric mode. The EV indicator willdisplay EV+ when this mode is active. Youshould see this approximately 1/8 mile(200 meters) from a frequent destination.See Information Displays (page 93).
Note:Frequent destinations are learned byyour vehicle after two to four weeks of use.To add a destination immediately, performthe following process: cycle the ignition onfor 2 seconds, but do not start your vehicle,then off for 2 seconds. Repeat the process10 times. This location is now programmedfor EV+. You can clear these destinationswith a Driving History reset through theSettings menu.
Note:You can switch the EV+ feature onor off through the Driver Assist section ofthe Settings menu.
PLUG-IN HYBRID VEHICLE
OPERATION
Plug-in Power Mode and HybridMode
You must plug in your Energi vehicleregularly for optimal use of the highvoltage battery's extended rangecapability. Charging your vehicle addselectrical energy. This energy is used topropel the vehicle in plug-in power mode.
Estimated electric range is shown in bluenext to gasoline range at the bottom of theright information display. You can alsoconfigure MyView to include detailedvehicle range information. See Gauges(page 85).
The system maximizes the use ofelectric-only operation in plug-in powermode. System conditions may requireengine operation; however, the systemuses plug-in power whenever possible.
When your plug-in power is depleted, thepowertrain system will automaticallyswitch to hybrid mode. Your battery gaugewill transition to a simple battery graphicupon entering hybrid mode. Hybrid modeuses both the gasoline engine and electricmotor to power your vehicle and maximizefuel economy.
EV Modes
Your vehicle contains selectableEV modes through the EV buttonlocated on the center of theinstrument panel, below the climatecontrols.
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Unique Driving CharacteristicsE144814
1.Remove the side panel on the right sideof the gearshift lever.
2. Locate the access hole.
3. Insert the screwdriver (or similar tool)into the access hole and press the leverforeword while pulling the gearshiftlever out of the park (P) position andinto the neutral (N) position.
4. Remove the tool and reinstall thepanel.
5. Start your vehicle and release theparking brake.
If Your Vehicle Gets Stuck In Mudor Snow
Note:Do not rock your vehicle if the engineis not at normal operating temperature ordamage to the transmission may occur.
Note:Do not rock your vehicle for morethan a minute or damage to thetransmission and tires may occur, or theengine may overheat.
If your vehicle gets stuck in mud or snow,it may be rocked out by shifting betweenforward and reverse gears, stoppingbetween shifts in a steady pattern. Presslightly on the accelerator in each gear.
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TransmissionE162619
PRINCIPLE OF OPERATION
WARNINGS
Vehicle modifications involvingbraking system, aftermarket roofracks, suspension, steering system,tire construction and wheel and tire sizemay change the handling characteristicsof your vehicle and may adversely affectthe performance of the electronic stabilitycontrol system. In addition, installing anystereo loudspeakers may interfere withand adversely affect the electronic stabilitycontrol system. Install any aftermarketstereo loudspeaker as far as possible fromthe front center console, the tunnel, andthe front seats in order to minimize the riskof interfering with the electronic stabilitycontrol sensors. Reducing theeffectiveness of the electronic stabilitycontrol system could lead to an increasedrisk of loss of vehicle control, vehiclerollover, personal injury and death.
Remember that even advancedtechnology cannot defy the laws ofphysics. It’s always possible to losecontrol of a vehicle due to inappropriatedriver input for the conditions. Aggressivedriving on any road condition can causeyou to lose control of your vehicleincreasing the risk of personal injury orproperty damage. Activation of theelectronic stability control system is anindication that at least some of the tireshave exceeded their ability to grip the road;this could reduce the operator’s ability tocontrol the vehicle potentially resulting ina loss of vehicle control, vehicle rollover,personal injury and death. If your electronicstability control system activates, SLOWDOWN.
The system automatically turns on eachtime you switch the ignition on.
If a driving condition activates either thestability control or the traction controlsystem you may experience the followingconditions:
•The stability and traction control lightflashes.
•Your vehicle slows down.
•Reduced engine power.
•A vibration in the brake pedal.
•The brake pedal is stiffer than usual.
•If the driving condition is severe andyour foot is not on the brake, the brakepedal may move as the systemsapplies higher brake forces.
The stability control system has severalfeatures built into it to help you maintaincontrol of your vehicle:
Electronic Stability Control
The system enhances your vehicle’s abilityto prevent skids or lateral slides byapplying brakes to one or more of thewheels individually and, if necessary,reducing engine power.
Roll Stability Control
The system enhances your vehicle’s abilityto prevent rollovers by detecting yourvehicle’s roll motion and the rate at whichit changes by applying the brakes to oneor more wheels individually.
Traction Control
The system enhances your vehicle’s abilityto maintain traction of the wheels bydetecting and controlling wheel spin. SeeUsing Traction Control (page 167).
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Stability Control
The system does not offer a particular space
The sensors may be covered (for example snow, ice or dirt buildup). Covered sensorscan affect the system's functionality.
There is not enough space for the parking maneuver on the opposite side of the parkingspace.
The vehicle is farther than 5 ft (1.5 m) from the parking space.
The vehicle is closer than 16 in (40 cm) from the parking space.
Your vehicle is going faster than 22 mph (35 km/h).
The transmission is in reverse (R). Your vehicle must be moving forward to be able todetect a parking space.
The system does not position the vehicle where I want in the space
The vehicle is rolling in the opposite direction of the transmission (i.e. rolling forwardwhen reverse [R] is selected).
An irregular curb along the parking space prevents the system from aligning the vehicleproperly.
Vehicles or objects bordering the space may not be positioned correctly.
The vehicle was pulled too far past the parking space. The system performs best whenyou drive the same distance past the parking space.
The tires may not be installed or maintained correctly (i.e. not inflated correctly, impropersize, or of different sizes).
A repair or alteration has changed detection capabilities.
A parked vehicle has a high attachment (i.e. salt sprayer, snowplow, moving truck bed,etc.).
The parking space length or position of parked objects changed after your vehicle passed.
The temperature around your vehicle changes quickly (i.e. driving from a heated garageinto the cold, or after leaving a car wash).
You didn't wait for the steering wheel to complete its rotation after a gear change. Thesystem performs best when the steering wheel is allowed to finish before accelerating.
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Parking Aids
GCW (Gross Combined Weight)- is the Gross Vehicle Weight plusthe weight of the fully loadedtrailer.
GCWR (Gross CombinedWeight Rating) - is the maximumallowable weight of the vehicleand the loaded trailer, includingall cargo and passengers, that thevehicle can handle without riskingdamage. (Important: The towingvehicle’s braking system is ratedfor operation at Gross VehicleWeight Rating, not at GrossCombined Weight Rating.)Separate functional brakes shouldbe used for safe control of towedvehicles and for trailers where theGross Combined Weight of thetowing vehicle plus the trailerexceed the Gross Vehicle WeightRating of the towing vehicle.TheGross Combined Weight mustnever exceed the GrossCombined Weight Rating.
Maximum Loaded TrailerWeight - is the highest possibleweight of a fully loaded trailer thevehicle can tow. It assumes avehicle with mandatory options,driver and front passenger weight(150 pounds [68 kilograms]each), no cargo weight (internalor external) and a tongue load of10–15% (conventional trailer) orking pin weight of 15–25% (fifthwheel trailer). Consult anauthorized dealer (or the RV andTrailer Towing Guide available at
an authorized dealer) for moredetailed information.
Tongue Load or Fifth WheelKing Pin Weight - refers to theamount of the weight that a trailerpushes down on a trailer hitch.
Examples: For a 5000 pound(2268 kilogram) conventionaltrailer, multiply 5000 by 0.10 and0.15 to obtain a proper tongueload range of 500 to 750 pounds(227 to 340 kilograms). For an11500 pound (5216 kilogram) fifthwheel trailer, multiply by 0.15 and0.25 to obtain a proper king pinload range of 1725 to 2875 pounds(782 to 1304 kilograms).
WARNINGS
Do not exceed the GVWR orthe GAWR specified on theSafety Compliance CertificationLabel.
Do not use replacement tireswith lower load carryingcapacities than the original tiresbecause they may lower thevehicle’s GVWR and GAWRlimitations. Replacement tireswith a higher limit than the originaltires do not increase the GVWRand GAWR limitations.
Exceeding any vehicle weightrating limitation could resultin serious damage to the vehicleand/or personal injury.
Steps for determining thecorrect load limit:
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Load Carrying
BREAKING-IN
You need to break in new tires forapproximately 300 miles (480kilometers). During this time, your vehiclemay exhibit some unusual drivingcharacteristics. The engine also needs tobreak in. Avoid hard accelerations anddriving too fast for the first 1000 miles(1600 kilometers). If possible, avoidcarrying heavy loads up steep gradesduring the break-in period.
ECONOMICAL DRIVING
Your fuel economy depends on:
•How you drive your vehicle.
•How you maintain your vehicle.
•The conditions you drive your vehiclein.
You may improve your fuel economy bykeeping these in mind:
•Drive your vehicle at reasonablespeeds. Traveling at 65 mph(105 km/h) uses about 15% less fuelthan traveling at 75 mph (121 km/h).
•Drive at steady speeds withoutstopping.
•Anticipate stops. Slowing down yourvehicle may eliminate the need to stop.
•Keep the tires properly inflated and useonly the recommended size.
•Switch off the heater if you do not needit. When you have the heater on, keepit at the lowest blower andtemperature setting necessary to becomfortable.
•When it is cold outside, park in a sunnylocation or a climate-controlledenvironment. This may save fuel byreducing the energy needed to heat thecabin.
•Switch off the air conditioning if you donot need it. When you have the airconditioning on, keep it at the lowestblower and highest temperaturesetting necessary to be comfortable.
•When it is hot or sunny outside, parkingin a shaded or climate-controlledenvironment will save fuel by reducingthe energy needed to cool the cabin.
•For the C-MAX Energi, usepreconditioning to improve your fueleconomy. See High Voltage Battery(page 153).
•Switch off the heated seats if you arenot using them.
•Switch off the defroster when you nolonger need it for visibility.
•For the C-MAX Energi, plug in andrecharge the high voltage batterywhenever possible.
•Use ECO Cruise Control, especially inhilly terrain. For information onenabling eco-cruise, See CruiseControl (page 179).
•Shift into low gear (L) when enhancedengine braking is needed. Otherwise,use drive gear (D) shift position.
•Combine errands and minimizestop-and-go driving. A warmed upengine works more efficiently. Whenrunning errands, go to the farthestdestination first and then work yourway back home.
•Close the windows for high-speeddriving.
•Use the recommended engine oil. SeeCapacities and Specifications (page276).
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Driving Hints