2016 FORD C MAX ENERGI service

Fuel and Refueling
Safety Precautions.......................................143
Fuel Quality....................................................144
Fuel Filler Funnel Location........................145
Running Out of Fuel....................................145
Refueling.........................................................146
Fuel Consumption.......................................150
Emission Control System..........................150
High Voltage Battery
General Information....................................153
Charging the High Voltage Battery........155
High Voltage Battery Cut-OffSwitch..........................................................160
Transmission
Automatic Transmission.............................161
Brakes
General Information....................................164
Hints on Driving With Anti-LockBrakes...........................................................165
Parking Brake.................................................165
Hill Start Assist..............................................165
Traction Control
Principle of Operation.................................167
Using Traction Control................................167
Stability Control
Principle of Operation................................168
Using Stability Control...............................169
Parking Aids
Principle of Operation.................................170
Rear Parking Aid............................................170
Front Parking Aid............................................171
Active Park Assist..........................................172
Rear View Camera........................................176
Cruise Control
Principle of Operation.................................179
Using Cruise Control....................................179
Driving Aids
Steering.............................................................181
Load Carrying
Rear Under Floor Storage..........................182
Luggage Covers.............................................182
Load Limit.......................................................183
Towing
Towing a Trailer.............................................190
Transporting the Vehicle...........................190
Towing the Vehicle on Four Wheels......190
Driving Hints
Breaking-In......................................................192
Economical Driving......................................192
Driving Through Water................................193
Floor Mats.......................................................194
Roadside Emergencies
Roadside Assistance...................................195
Hazard Warning Flashers..........................196
Fuel Shutoff...................................................196
Jump Starting the Vehicle.........................197
Collision, Damage or Fire Event..............199
Post-Crash Alert System...........................201
Customer Assistance
Getting the Services You Need...............202
In California (U.S. Only)............................203
The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................204
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................205
Getting Assistance Outside the U.S. andCanada........................................................205
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Table of Contents

SYNC™
General Information...................................297
Using Voice Recognition...........................299
Using SYNC™ With Your Phone............302
SYNC™ Applications and Services.......315
SYNC™ AppLink™......................................323
Using SYNC™ With Your MediaPlayer...........................................................325
SYNC™ Troubleshooting.........................335
Accessories
Accessories....................................................344
Extended Service Plan(ESP)
Extended Service Plan (ESP).................346
Scheduled Maintenance
General Maintenance Information.......348
Normal Scheduled Maintenance...........352
Special Operating Conditions ScheduledMaintenance.............................................354
Scheduled Maintenance Record...........356
Appendices
End User License Agreement.................366
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Table of Contents

Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag
Shield the eyes
Stability control
Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle arecapable of collecting and storingdiagnostic information about your vehicle.This potentially includes information aboutthe performance or status of varioussystems and modules in the vehicle, suchas engine, throttle, steering or brakesystems. In order to properly diagnose andservice your vehicle, Ford Motor Company,Ford of Canada, and service and repair
facilities may access or share among themvehicle diagnostic information receivedthrough a direct connection to your vehiclewhen diagnosing or servicing your vehicle.Additionally, when your vehicle is in forservice or repair, Ford Motor Company,Ford of Canada, and service and repairfacilities may access or share among themdata for vehicle improvement purposes.For U.S. only (if equipped), if you chooseto use the SYNC Vehicle Health Report,you consent that certain diagnosticinformation may also be accessedelectronically by Ford Motor Company andFord authorized service facilities, and thatthe diagnostic information may be usedfor any purpose. See SYNC™ (page 297).
Event Data Recording
This vehicle is equipped with an eventdata recorder. The main purpose of anevent data recorder is to record, incertain crash or near crash-likesituations, such as an airbagdeployment or hitting a road obstacle;this data will assist in understandinghow a vehicle’s systems performed.The event data recorder is designed torecord data related to vehicle dynamicsand safety systems for a short periodof time, typically 30 seconds or less.
The event data recorder in this vehicleis designed to record such data as:
•How various systems in your vehiclewere operating;
•Whether or not the driver andpassenger safety belts werebuckled/fastened;
•How far (if at all) the driver wasdepressing the accelerator and/orthe brake pedal; and
•How fast the vehicle was traveling;and
•Where the driver was positioningthe steering wheel.
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IntroductionE139213 E167012 E138639

This data can help provide a betterunderstanding of the circumstances inwhich crashes and injuries occur.
Note:Event data recorder data isrecorded by your vehicle only if anon-trivial crash situation occurs; no datais recorded by the event data recorderunder normal driving conditions and nopersonal data or information (e.g., name,gender, age, and crash location) isrecorded (see limitations regarding 911Assist and Traffic, directions andInformation privacy below). However,parties, such as law enforcement, couldcombine the event data recorder datawith the type of personally identifyingdata routinely acquired during a crashinvestigation.
To read data recorded by an event datarecorder, special equipment is required,and access to the vehicle or the eventdata recorder is needed. In addition tothe vehicle manufacturer, otherparties, such as law enforcement, thathave such special equipment, can readthe information if they have access tothe vehicle or the event data recorder.Ford Motor Company and Ford ofCanada do not access event datarecorder information without obtainingconsent, unless pursuant to court orderor where required by law enforcement,other government authorities or otherthird parties acting with lawfulauthority. Other parties may seek toaccess the information independentlyof Ford Motor Company and Ford ofCanada.
Note:Including to the extent that anylaw pertaining to Event Data Recordersapplies to SYNC or its features, pleasenote the following: Once 911 Assist (ifequipped) is enabled (set ON), 911 Assistmay, through any paired and connectedcell phone, disclose to emergencyservices that the vehicle has been in acrash involving the deployment of anairbag or, in certain vehicles, theactivation of the fuel pump shut-off.Certain versions or updates to 911 Assistmay also be capable of being used toelectronically or verbally provide to 911operators the vehicle location (such aslatitude and longitude), and/or otherdetails about the vehicle or crash orpersonal information about theoccupants to assist 911 operators toprovide the most appropriate emergencyservices. If you do not want to disclosethis information, do not activate the 911Assist feature. See SYNC™ (page 297).
Additionally, when you connect toTraffic, Directions and Information (ifequipped, U.S. only), the service usesGPS technology and advanced vehiclesensors to collect the vehicle’s currentlocation, travel direction, and speed(“vehicle travel information”), only tohelp provide you with the directions,traffic reports, or business searchesthat you request. If you do not wantFord or its vendors to receive thisinformation, do not activate theservice. For more information, seeTraffic, Directions and Information,Terms and Conditions. See SYNC™(page 297).
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Introduction

CALIFORNIA PROPOSITION 65
WARNINGS
Some constituents of engineexhaust, certain vehicle components,certain fluids contained in vehiclesand certain products of component wearcontain or emit chemicals known to theState of California to cause cancer andbirth defects or other reproductive harm.
Battery posts, terminals and relatedaccessories contain lead and leadcompounds, chemicals known to theState of California to cause cancer andreproductive harm. Batteries also containother chemicals known to the State ofCalifornia to cause cancer. Wash yourhands after handling.
PERCHLORATE
Certain components in your vehicle suchas airbag modules, safety beltpretensioners and remote control batteriesmay contain perchlorate material. Specialhandling may apply for service or vehicleend of life disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/perchlorate
FORD CREDIT
(U.S. Only)
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
For your convenience we offer a numberof ways to contact us, as well as to helpmanage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit,as well as to access Account Manager,please go to www.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual. Genuine Ford andMotorcraft parts meet or exceed thesespecifications.
Collision Repairs
We hope that you never experience acollision, but accidents do happen. GenuineFord replacement collision parts meet ourstringent requirements for fit, finish,structural integrity, corrosion protectionand dent resistance. During vehicle
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Introduction

development we validate these partsdeliver the intended level of protection asa whole system. A great way to know forsure you are getting this level of protectionis to use genuine Ford replacementcollision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty. Damagecaused to your vehicle as a result of thefailure of non-Ford parts may not becovered by the Ford Warranty. Foradditional information, refer to the termsand conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what iscovered and what is not covered by yourvehicle’s New Vehicle Limited Warranty,refer to the Warranty Manual that isprovided to you along with your Owner’sManual.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNINGS
You risk death or serious injury toyourself and others if you do notfollow the instruction highlighted bythe warning symbol. Failure to follow thespecific warnings and instructions couldresult in personal injury.
Front seat mounted rear-facing childor infant seats should NEVER beplaced in front of an activepassenger airbag.
On-board Diagnostics (OBD-II)
Your vehicle’s On-board Diagnostics(OBD-II) system has a data port fordiagnostics, repair and reprogrammingservices with diagnostic scan tools.Installing a non-Ford-approvedaftermarket OBD plug-in device that usesthe port during normal driving, for exampleremote insurance company monitoring,remote vehicle diagnostics, telematics orengine reprogramming, may causeinterference or damage to vehicle systems.We do not recommend or endorse the useof any non-Ford-approved aftermarketOBD plug-in devices. The vehicle Warrantymay not cover damage caused by anynon-Ford-approved aftermarket OBDplug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT
Using mobile communications equipmentis becoming increasingly important in theconduct of business and personal affairs.However, you must not compromise yourown or others’ safety when using suchequipment. Mobile communications canenhance personal safety and security whenappropriately used, particularly inemergency situations. Safety must beparamount when using mobilecommunications equipment to avoidnegating these benefits. Mobilecommunication equipment includes, butis not limited to, cellular phones, pagers,portable email devices, text messagingdevices and portable two-way radios.
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PRINCIPLE OF OPERATION
WARNINGS
Airbags do not inflate slowly orgently, and the risk of injury from adeploying airbag is the greatest closeto the trim covering the airbag module.
All occupants of your vehicle,including the driver, should alwaysproperly wear their safety belts, evenwhen an airbag supplemental restraintsystem is provided. Failure to properly wearyour safety belt could seriously increasethe risk of injury or death.
Always transport children 12 yearsold and under in the back seat andalways properly use appropriatechild restraints. Failure to follow this couldseriously increase the risk of injury or death.
Never place your arm over the airbagmodule as a deploying airbag canresult in serious arm fractures orother injuries.
Airbags can kill or injure a child in achild seat. Never place a rear-facingchild seat in front of an active airbag.If you must use a forward-facing child seatin the front seat, move the seat upon whichthe child seat is installed all the way back.
Do not attempt to service, repair, ormodify the airbag supplementalrestraint systems or its fuses as youcould be seriously injured or killed. Contactyour authorized dealer as soon as possible.
Several airbag system componentsget hot after inflation. Do not touchthem after inflation as this may resultin serious injury.
If the airbag has deployed, the airbagwill not function again and must bereplaced immediately. If the airbagis not replaced, the unrepaired area willincrease the risk of injury in a crash.
The airbags are a supplemental restraintsystem and are designed to work with thesafety belts to help protect the driver andright front passenger from certain upperbody injuries. Airbags do not inflate slowly;there is a risk of injury from a deployingairbag.
Note:You will hear a loud bang and see acloud of harmless powdery residue if anairbag deploys. This is normal.
The airbags inflate and deflate rapidlyupon activation. After airbag deployment,it is normal to notice a smoke-like, powderyresidue or smell the burnt propellant. Thismay consist of cornstarch, talcum powder(to lubricate the bag) or sodiumcompounds (for example, baking soda)that result from the combustion processthat inflates the airbag. Small amounts ofsodium hydroxide may be present whichmay irritate the skin and eyes, but none ofthe residue is toxic.
While the system is designed to helpreduce serious injuries, contact with adeploying airbag may also cause abrasionsor swelling. Temporary hearing loss is alsoa possibility as a result of the noiseassociated with a deploying airbag.Because airbags must inflate rapidly andwith considerable force, there is the risk ofdeath or serious injuries such as fractures,facial and eye injuries or internal injuries,particularly to occupants who are notproperly restrained or are otherwise out ofposition at the time of airbag deployment.Thus, it is extremely important thatoccupants be properly restrained as faraway from the airbag module as possiblewhile maintaining vehicle control.
Routine maintenance of the airbags is notrequired.
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Supplementary Restraints System

If you think that the status of the passengerairbag off indicator lamp is incorrect, checkfor the following:
•Objects lodged underneath the seat.
•Objects between the seat cushion andthe center console.
•Objects hanging off the seatback.
•Objects stowed in the seatback mappocket.
•Objects placed on the occupant's lap.
•Cargo interference with the seat
•Other passengers pushing or pulling onthe seat.
•Rear passenger feet and knees restingor pushing on the seat.
The conditions listed above may cause theweight of a properly seated occupant tobe incorrectly interpreted by the passengersensing system. The person in the frontpassenger seat may appear heavier orlighter due to the conditions described inthe list above.
Make sure the front passengersensing system is operatingproperly. See Crash Sensorsand Airbag Indicator (page 42).
If the airbag readiness lamp is lit, dothe following:
The driver or adult passengers shouldcheck for objects that lodged underneaththe front passenger seat, or cargointerfering with the seat.
If there are lodged objects, or cargo isinterfering with the seat, take the followingsteps to remove the obstruction:
•Pull the vehicle over.
•Turn the vehicle off.
•Driver or adult passengers shouldcheck for any objects lodgedunderneath the front passenger seator cargo interfering with the seat.
•Remove the obstruction(s) (if found).
•Restart the vehicle.
•Wait at least two minutes and verifythat the airbag readiness lamp is nolonger illuminated.
•If the airbag readiness lamp remainsilluminated, this may or may not be aproblem due to the front passengersensing system.
Do not attempt to repair or service thesystem. Take your vehicle immediately toan authorized dealer.
If it is necessary to modify an advancedfront airbag system to accommodate aperson with disabilities, contact yourauthorized dealer.
SIDE AIRBAGS
WARNINGS
Do not place objects or mountequipment on or near the airbagcover, on the side of the seatbacks(of the front seats), or in front seat areasthat may come into contact with adeploying airbag. Failure to follow theseinstructions may increase the risk ofpersonal injury in the event of a crash.
Do not use accessory seat covers.The use of accessory seat coversmay prevent the deployment of theside airbags and increase the risk of injuryin an accident.
Do not lean your head on the door.The side airbag could injure you as itdeploys from the side of theseatback.
Do not attempt to service, repair, ormodify the airbag, its fuses or theseat cover on a seat containing anairbag as you could be seriously injured orkilled. Contact your authorized dealer assoon as possible.
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Supplementary Restraints System