Introduction
About This Manual...........................................7
Symbols Glossary.............................................7
Data Recording..................................................9
California Proposition 65..............................11
Perchlorate.........................................................11
Ford Credit..........................................................11
Replacement PartsRecommendation........................................11
Special Notices................................................12
Mobile CommunicationsEquipment.....................................................12
Export Unique Options..................................13
Environment
Protecting the Environment........................14
Child Safety
General Information.......................................15
Installing Child Restraints............................16
Booster Seats..................................................22
Child Restraint Positioning.........................24
Child Safety Locks..........................................25
Seatbelts
Principle of Operation...................................27
Fastening the Seatbelts..............................28
Seatbelt Height Adjustment.....................30
Seatbelt Warning Lamp and IndicatorChime..............................................................31
Seatbelt Reminder..........................................31
Child Restraint and SeatbeltMaintenance................................................33
Personal Safety System™
Personal Safety System™..........................34
Supplementary RestraintsSystem
Principle of Operation..................................35
Driver and Passenger Airbags...................36
Front Passenger Sensing System.............37
Side Airbags.....................................................39
Driver Knee Airbag.........................................40
Safety Canopy™............................................40
Crash Sensors and Airbag Indicator........42
Airbag Disposal...............................................43
Keys and Remote Controls
General Information on RadioFrequencies..................................................44
Remote Control..............................................44
Replacing a Lost Key or RemoteControl...........................................................50
MyKey™
Principle of Operation...................................51
Creating a MyKey............................................52
Clearing All MyKeys.......................................52
Checking MyKey System Status...............54
Using MyKey With Remote StartSystems.........................................................54
MyKey Troubleshooting...............................54
Locks
Locking and Unlocking.................................56
Manual Liftgate..............................................60
Power Liftgate..................................................61
Security
Passive Anti-Theft System........................65
Anti-Theft Alarm............................................66
Steering Wheel
Adjusting the Steering Wheel....................67
Audio Control...................................................67
Voice Control...................................................68
Cruise Control.................................................68
Information Display Control......................69
1
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Table of Contents
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten seatbelt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartmentrelease
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Panic alarm
8
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Introduction E71340 E161353
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag
Shield the eyes
Stability control
Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle arecapable of collecting and storingdiagnostic information about your vehicle.This potentially includes information aboutthe performance or status of varioussystems and modules in the vehicle, suchas engine, throttle, steering or brakesystems. In order to properly diagnose andservice your vehicle, Ford Motor Company,Ford of Canada, and service and repair
facilities may access or share among themvehicle diagnostic information receivedthrough a direct connection to your vehiclewhen diagnosing or servicing your vehicle.Additionally, when your vehicle is in forservice or repair, Ford Motor Company,Ford of Canada, and service and repairfacilities may access or share among themdata for vehicle improvement purposes.For U.S. only (if equipped), if you chooseto use the SYNC Vehicle Health Report,you consent that certain diagnosticinformation may also be accessedelectronically by Ford Motor Company andFord authorized service facilities, and thatthe diagnostic information may be usedfor any purpose. See SYNC™ (page 297).
Event Data Recording
This vehicle is equipped with an eventdata recorder. The main purpose of anevent data recorder is to record, incertain crash or near crash-likesituations, such as an airbagdeployment or hitting a road obstacle;this data will assist in understandinghow a vehicle’s systems performed.The event data recorder is designed torecord data related to vehicle dynamicsand safety systems for a short periodof time, typically 30 seconds or less.
The event data recorder in this vehicleis designed to record such data as:
•How various systems in your vehiclewere operating;
•Whether or not the driver andpassenger safety belts werebuckled/fastened;
•How far (if at all) the driver wasdepressing the accelerator and/orthe brake pedal; and
•How fast the vehicle was traveling;and
•Where the driver was positioningthe steering wheel.
9
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
IntroductionE139213 E167012 E138639
This data can help provide a betterunderstanding of the circumstances inwhich crashes and injuries occur.
Note:Event data recorder data isrecorded by your vehicle only if anon-trivial crash situation occurs; no datais recorded by the event data recorderunder normal driving conditions and nopersonal data or information (e.g., name,gender, age, and crash location) isrecorded (see limitations regarding 911Assist and Traffic, directions andInformation privacy below). However,parties, such as law enforcement, couldcombine the event data recorder datawith the type of personally identifyingdata routinely acquired during a crashinvestigation.
To read data recorded by an event datarecorder, special equipment is required,and access to the vehicle or the eventdata recorder is needed. In addition tothe vehicle manufacturer, otherparties, such as law enforcement, thathave such special equipment, can readthe information if they have access tothe vehicle or the event data recorder.Ford Motor Company and Ford ofCanada do not access event datarecorder information without obtainingconsent, unless pursuant to court orderor where required by law enforcement,other government authorities or otherthird parties acting with lawfulauthority. Other parties may seek toaccess the information independentlyof Ford Motor Company and Ford ofCanada.
Note:Including to the extent that anylaw pertaining to Event Data Recordersapplies to SYNC or its features, pleasenote the following: Once 911 Assist (ifequipped) is enabled (set ON), 911 Assistmay, through any paired and connectedcell phone, disclose to emergencyservices that the vehicle has been in acrash involving the deployment of anairbag or, in certain vehicles, theactivation of the fuel pump shut-off.Certain versions or updates to 911 Assistmay also be capable of being used toelectronically or verbally provide to 911operators the vehicle location (such aslatitude and longitude), and/or otherdetails about the vehicle or crash orpersonal information about theoccupants to assist 911 operators toprovide the most appropriate emergencyservices. If you do not want to disclosethis information, do not activate the 911Assist feature. See SYNC™ (page 297).
Additionally, when you connect toTraffic, Directions and Information (ifequipped, U.S. only), the service usesGPS technology and advanced vehiclesensors to collect the vehicle’s currentlocation, travel direction, and speed(“vehicle travel information”), only tohelp provide you with the directions,traffic reports, or business searchesthat you request. If you do not wantFord or its vendors to receive thisinformation, do not activate theservice. For more information, seeTraffic, Directions and Information,Terms and Conditions. See SYNC™(page 297).
10
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Introduction
CALIFORNIA PROPOSITION 65
WARNINGS
Some constituents of engineexhaust, certain vehicle components,certain fluids contained in vehiclesand certain products of component wearcontain or emit chemicals known to theState of California to cause cancer andbirth defects or other reproductive harm.
Battery posts, terminals and relatedaccessories contain lead and leadcompounds, chemicals known to theState of California to cause cancer andreproductive harm. Batteries also containother chemicals known to the State ofCalifornia to cause cancer. Wash yourhands after handling.
PERCHLORATE
Certain components in your vehicle suchas airbag modules, safety beltpretensioners and remote control batteriesmay contain perchlorate material. Specialhandling may apply for service or vehicleend of life disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/perchlorate
FORD CREDIT
(U.S. Only)
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
For your convenience we offer a numberof ways to contact us, as well as to helpmanage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit,as well as to access Account Manager,please go to www.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual. Genuine Ford andMotorcraft parts meet or exceed thesespecifications.
Collision Repairs
We hope that you never experience acollision, but accidents do happen. GenuineFord replacement collision parts meet ourstringent requirements for fit, finish,structural integrity, corrosion protectionand dent resistance. During vehicle
11
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Introduction
development we validate these partsdeliver the intended level of protection asa whole system. A great way to know forsure you are getting this level of protectionis to use genuine Ford replacementcollision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty. Damagecaused to your vehicle as a result of thefailure of non-Ford parts may not becovered by the Ford Warranty. Foradditional information, refer to the termsand conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what iscovered and what is not covered by yourvehicle’s New Vehicle Limited Warranty,refer to the Warranty Manual that isprovided to you along with your Owner’sManual.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNINGS
You risk death or serious injury toyourself and others if you do notfollow the instruction highlighted bythe warning symbol. Failure to follow thespecific warnings and instructions couldresult in personal injury.
Front seat mounted rear-facing childor infant seats should NEVER beplaced in front of an activepassenger airbag.
On-board Diagnostics (OBD-II)
Your vehicle’s On-board Diagnostics(OBD-II) system has a data port fordiagnostics, repair and reprogrammingservices with diagnostic scan tools.Installing a non-Ford-approvedaftermarket OBD plug-in device that usesthe port during normal driving, for exampleremote insurance company monitoring,remote vehicle diagnostics, telematics orengine reprogramming, may causeinterference or damage to vehicle systems.We do not recommend or endorse the useof any non-Ford-approved aftermarketOBD plug-in devices. The vehicle Warrantymay not cover damage caused by anynon-Ford-approved aftermarket OBDplug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT
Using mobile communications equipmentis becoming increasingly important in theconduct of business and personal affairs.However, you must not compromise yourown or others’ safety when using suchequipment. Mobile communications canenhance personal safety and security whenappropriately used, particularly inemergency situations. Safety must beparamount when using mobilecommunications equipment to avoidnegating these benefits. Mobilecommunication equipment includes, butis not limited to, cellular phones, pagers,portable email devices, text messagingdevices and portable two-way radios.
12
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Introduction
Use a child safety seat (sometimes calledan infant carrier, convertible seat, ortoddler seat) for infants, toddlers, orchildren weighing 40 pounds (18kilograms) or less (generally age four oryounger).
Using Lap and Shoulder Belts
WARNINGS
Airbags can kill or injure a child in achild seat. Never place a rear-facingchild seat in front of an active airbag.If you must use a forward-facing child seatin the front seat, move the seat all the wayback.
Airbags can kill or injure a child in achild seat. Children 12 and undershould be properly restrained in therear seat whenever possible.
Depending on where you secure achild restraint, and depending on thechild restraint design, you may blockaccess to certain safety belt buckleassemblies and LATCH lower anchors,rendering those features potentiallyunusable. To avoid risk of injury, occupantsshould only use seating positions wherethey are able to be properly restrained.
When installing a child safety seat withcombination lap and shoulder belts:
•Use the correct safety belt buckle forthat seating position.
•Insert the belt tongue into the properbuckle until you hear a snap and feel itlatch. Make sure the tongue is securelyfastened in the buckle.
•Keep the buckle release buttonpointing up and away from the safetyseat, with the tongue between the childseat and the release button, to preventaccidental unbuckling.
•Place the vehicle seat upon which thechild seat will be installed in the uprightposition.
•Put the safety belt in the automaticlocking mode. See Step 5. This vehicledoes not require the use of a lockingclip.
Perform the following steps wheninstalling the child seat with combinationlap and shoulder belts:
Note:Although the child seat illustrated isa forward facing child seat, the steps arethe same for installing a rear facing childseat.
1. Position the child safety seat in a seatwith a combination lap and shoulderbelt.
17
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Child SafetyE142528 E142529
If the booster seat slides on the vehicleseat upon which it is being used, placing arubberized mesh sold as shelf or carpetliner under the booster seat may improvethis condition. Do not introduce any itemthicker than this under the booster seat.Check with the booster seatmanufacturer's instructions.
CHILD RESTRAINT
POSITIONING
WARNINGS
Airbags can kill or injure a child in achild seat. Never place a rear-facingchild seat in front of an active airbag.If you must use a forward-facing child seatin the front seat, move the vehicle seatupon which the child seat is installed allthe way back. When possible, all childrenage 12 and under should be properlyrestrained in a rear seating position. If allchildren cannot be seated and restrainedproperly in a rear seating position, properlyrestrain the largest child in the front seat.
Always carefully follow theinstructions and warnings providedby the manufacturer of any childrestraint to determine if the restraint deviceis appropriate for your child's size, height,weight, or age. Follow the child restraintmanufacturer's instructions and warnings
WARNINGS
provided for installation and use inconjunction with the instructions andwarnings provided by your vehiclemanufacturer. A safety seat that isimproperly installed or utilized, isinappropriate for your child's height, age,or weight or does not properly fit the childmay increase the risk of serious injury ordeath.
Never let a passenger hold a child onhis or her lap while your vehicle ismoving. The passenger cannotprotect the child from injury in a crash,which may result in serious injury or death.
Never use pillows, books, or towelsto boost a child. They can slidearound and increase the likelihoodof injury or death in a crash.
Always restrain an unoccupied childseat or booster seat. These objectsmay become projectiles in a crash orsudden stop, which may increase the riskof serious injury.
Never place, or allow a child to place,the shoulder belt under a child's armor behind the back because itreduces the protection for the upper partof the body and may increase the risk ofinjury or death in a crash.
24
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Child SafetyE142597