Fuel and Refueling
Safety Precautions.......................................143
Fuel Quality....................................................144
Fuel Filler Funnel Location........................145
Running Out of Fuel....................................145
Refueling.........................................................146
Fuel Consumption.......................................150
Emission Control System..........................150
High Voltage Battery
General Information....................................153
Charging the High Voltage Battery........155
High Voltage Battery Cut-OffSwitch..........................................................160
Transmission
Automatic Transmission.............................161
Brakes
General Information....................................164
Hints on Driving With Anti-LockBrakes...........................................................165
Parking Brake.................................................165
Hill Start Assist..............................................165
Traction Control
Principle of Operation.................................167
Using Traction Control................................167
Stability Control
Principle of Operation................................168
Using Stability Control...............................169
Parking Aids
Principle of Operation.................................170
Rear Parking Aid............................................170
Front Parking Aid............................................171
Active Park Assist..........................................172
Rear View Camera........................................176
Cruise Control
Principle of Operation.................................179
Using Cruise Control....................................179
Driving Aids
Steering.............................................................181
Load Carrying
Rear Under Floor Storage..........................182
Luggage Covers.............................................182
Load Limit.......................................................183
Towing
Towing a Trailer.............................................190
Transporting the Vehicle...........................190
Towing the Vehicle on Four Wheels......190
Driving Hints
Breaking-In......................................................192
Economical Driving......................................192
Driving Through Water................................193
Floor Mats.......................................................194
Roadside Emergencies
Roadside Assistance...................................195
Hazard Warning Flashers..........................196
Fuel Shutoff...................................................196
Jump Starting the Vehicle.........................197
Collision, Damage or Fire Event..............199
Post-Crash Alert System...........................201
Customer Assistance
Getting the Services You Need...............202
In California (U.S. Only)............................203
The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................204
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................205
Getting Assistance Outside the U.S. andCanada........................................................205
3
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Table of Contents
Ordering Additional Owner'sLiterature....................................................206
Reporting Safety Defects (U.S.Only).............................................................207
Reporting Safety Defects (CanadaOnly).............................................................207
Fuses
Fuse Specification Chart..........................209
Changing a Fuse............................................217
Maintenance
General Information....................................218
Opening and Closing the Hood...............218
Under Hood Overview - Hybrid ElectricVehicle (HEV)............................................219
Under Hood Overview - Plug-In HybridElectric Vehicle (PHEV)..........................221
Engine Oil Dipstick.......................................222
Engine Oil Check..........................................222
Engine Coolant Check................................223
Automatic Transmission FluidCheck............................................................227
Brake Fluid Check.........................................227
Power Steering Fluid Check.....................227
Washer Fluid Check.....................................227
Fuel Filter.........................................................227
Changing the 12V Battery.........................228
Checking the Wiper Blades......................229
Changing the Wiper Blades.....................229
Adjusting the Headlamps..........................231
Removing a Headlamp..............................232
Changing a Bulb...........................................232
Bulb Specification Chart...........................237
Changing the Engine Air Filter................238
Vehicle Care
General Information....................................241
Cleaning Products........................................241
Cleaning the Exterior...................................241
Waxing.............................................................242
Cleaning the Engine....................................243
Cleaning the Windows and WiperBlades..........................................................243
Cleaning the Interior...................................244
Cleaning the Instrument Panel andInstrument Cluster Lens.......................244
Cleaning Leather Seats.............................245
Repairing Minor Paint Damage..............245
Cleaning the Alloy Wheels.......................245
Vehicle Storage............................................246
Wheels and Tires
Tire Sealant and Inflator Kit....................249
Tire Care..........................................................255
Using Snow Chains.....................................270
Tire Pressure Monitoring System...........270
Technical Specifications...........................274
Capacities and Specific-ations
Engine Specifications.................................276
Motorcraft Parts............................................277
Vehicle Identification Number................278
Vehicle Certification Label.......................279
Transmission Code Designation............279
Capacities and Specifications...............280
Audio System
General Information...................................283
Audio Unit - Vehicles With: AM/FM/CD/SYNC............................................................284
Audio Unit - Vehicles With: Premium AM/FM/CD.........................................................286
Audio Unit - Vehicles With: Sony AM/FM/CD.................................................................288
Digital Radio...................................................291
Satellite Radio..............................................294
USB Port.........................................................296
Media Hub......................................................296
4
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Table of Contents
Many states and provinces haverestrictions for the use of remote start.Check your local and state or provinciallaws for specific requirements regardingremote start systems.
The remote start system does not work ifany of the following occur:
•The ignition is on.
•The alarm system triggers.
•You disable the feature.
•The hood is open.
•The transmission is not in P.
•The vehicle battery voltage is too low.
•The powertrain fault indicator was onthe last time your vehicle was driven.
Remote Starting the Vehicle
Note:You must press each button withinthree seconds of each other. If you do notfollow this sequence, your vehicle does notremote start, the exterior lamps do not flashtwice, and the horn does not sound.
The label on your transmitter details thestarting procedure.
To remote start your vehicle:
1. Press the lock button to lock all thedoors.
2. Press the remote start button twice.The exterior lamps flash twice.
The horn sounds if the system fails to start,unless quiet start is on. Quiet start runs theblower fan at a slower speed to reducenoise. You can switch it on or off in theinformation display. See GeneralInformation (page 93).
Note:If you remote start your vehicle withan integrated keyhead transmitter, you mustswitch the ignition on before driving yourvehicle. If you remote start your vehicle withan intelligent access transmitter, you mustpress the START/STOP button on theinstrument panel once while applying thebrake pedal before driving your vehicle.
The power windows do not work duringremote start and the radio does not turnon automatically.
The parking lamps remain on and thevehicle runs for 5, 10, or 15 minutes,depending on the setting.
Extending the Vehicle Run Time
Repeat Steps 1 and 2 with the vehicle stillrunning to extend the run time for anotherremote start duration. If the duration is setto last 10 minutes, the duration extends byanother 10 minutes. For example, if thevehicle had been running from the firstremote start for five minutes, the vehiclecontinues to run now for a total of 20minutes. You can extend the remote startup to a maximum of 30 minutes.
Wait at least five seconds before remotestarting after a vehicle shutdown.
Turning the Vehicle Off After RemoteStarting
Press the button once. Theparking lamps turns off.
You may have to be closer to thevehicle than when starting due to groundreflection and the added noise of therunning vehicle.
49
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Keys and Remote ControlsE138626 E138625
DAYTIME RUNNING LAMPS
WARNING
The daytime running lamps systemdoes not activate the rear lamps andmay not provide adequate lightingduring low visibility driving conditions. Also,the autolamps switch position may notactivate the headlamps in all low visibilityconditions, such as daytime fog. Make surethe headlamps are switched to auto or on,as appropriate, during all low visibilityconditions. Failure to do so may result in acrash.
Type 1 - Conventional (Non-Configurable)
The daytime running lamps turn on when:
1. The ignition is switched to the onposition.
2. The transmission is not in park (P) forvehicles with automatic transmissionsor the parking brake is released forvehicles with manual transmissions.
3.The lighting control is in the off, parkinglamp or autolamps positions.
4. The headlamps are off.
Type 2 - Configurable
Switch the daytime running lamps on oroff using the information display controls.See Information Displays (page 93).
The daytime running lamps turn on when:
1.They are switched on in the informationdisplay. See Information Displays(page 93).
2. The ignition is switched to the onposition.
3. The transmission is not in park (P) forvehicles with automatic transmissionsor the parking brake is released forvehicles with manual transmissions.
4.The lighting control is in the autolampsposition.
5. The headlamps are off.
The other lighting control switch positionsdo not activate the daytime running lamps,and you can use them to temporarilyoverride autolamp control.
When switched off in the informationdisplay, the daytime running lamps are offin all lighting control switch positions.
FRONT FOG LAMPS (If Equipped)
Press the control to switch the fog lampson or off.
You can switch the fog lamps on when thelighting control is in any position exceptOff and the high beams are not on.
77
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
LightingE142453
Stability Control Off
Lights when you switch thesystem off. It will go out whenyou switch the system back onor when you switch the ignition off. SeeUsing Stability Control (page 169).
Stop Safely
Indicates an electricalcomponent fault or failure thatwill cause the vehicle toshutdown or enter into a limited operatingmode. A message may also display.
Vehicle Plugged in (If Equipped)
Lights after you plug in yourvehicle. A correspondingmessage may display afterattempting to start the vehicle.
AUDIBLE WARNINGS AND
INDICATORS
Key in Ignition Warning Chime
Sounds when you open the driver's doorand you have left the key in the ignition.
Engine On Warning Chime
A warning chime will sound when any dooris opened if the vehicle exceeds a relativelylow speed.
Keyless Warning Alert (If Equipped)
Sounds the horn twice when you exit thevehicle and the keyless vehicle is in RUN,indicating the vehicle is still on.
Headlamps On Warning Chime
Sounds when you remove the key from theignition and open the driver's door and youhave left the headlamps or parking lampson.
Parking Brake On Warning Chime
Sounds when you have left the parkingbrake on and drive your vehicle. If thewarning chime remains on after you havereleased the parking brake, have thesystem checked by your authorized dealerimmediately.
Automatic Transmission WarningChime
Sounds when you have not moved thetransmission selector lever to position P.A message will be shown in the display.
92
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Instrument Cluster E144693 E144694
Ignition Modes
The keyless starting system has threemodes:
•Off: Turns the ignition off.
•Without applying the brake pedal,press and release the button oncewhen the ignition is in the on mode,or when the vehicle is on but notmoving.
•On: All electrical circuits areoperational and the warning lamps andindicators illuminate.
•Without applying the brake pedal,press and release the button once.
•Start: Starts the vehicle into Ready toDrive mode (indicated by the green"Ready to Drive" icon on the instrumentcluster). The engine may not startwhen the vehicle starts.
•Press the brake pedal, and thenpress the button until the vehicleturns on.
STARTING A GASOLINE
ENGINE
When the engine starts for the first timeon your drive, the idle speed increases, thishelps to warm up the engine. If the engineidle speed does not slow downautomatically, have your vehicle checkedby an authorized dealer.
Before starting the vehicle, check thefollowing:
•Make sure all occupants have fastenedtheir safety belts.
•Make sure the headlamps andelectrical accessories are off.
•Make sure the parking brake is on.
•Move the transmission selector leverto position P.
•Turn the ignition key to position II. Ifyour vehicle is equipped with a keylessignition, see the following instructions.
Vehicles with an Ignition Key
Note:Do not touch the accelerator pedal.
1. Fully press the brake pedal.
2. Turn the key to position III to start thevehicle. Release the key when thevehicle starts.
Note:Cranking may last for up to 15seconds, or until the vehicle starts.
Note:If you cannot start the vehicle on thefirst try, wait for a short period and try again.
Vehicles with Keyless Start
Note:Do not touch the accelerator pedal.
1. Fully press the brake pedal.
2. Press the button.
130
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Starting and Stopping the EngineE142555
HYBRID VEHICLE OPERATION
This hybrid vehicle combines electric andgasoline propulsion to providebreakthrough performance and improvedefficiency.
Familiarizing yourself with these uniquecharacteristics will provide an optimaldriving experience from your new vehicle.
Note:You may notice higher engine speedsupon start-up. This temporary condition isnormal and necessary to heat up the cabinand minimize emissions.
Starting:
When you start your vehicle, agreen ready indicator light willappear in the lower right portionof the instrument cluster and a ready todrive message will appear in the middle ofthe left cluster screen, letting you knowthat your vehicle is ready for driving.
The engine may not start because thisvehicle is equipped with silent key start.This fuel saving feature allows your vehicleto be ready–to–drive without requiring thegas engine to be running. This indicator willremain on while your vehicle is on, whetherthe engine is running or not to indicate yourvehicle is capable of movement (using itselectric motor, engine, or both). Typically,the engine will not start unless the vehicleis cold, a climate control change isrequested, or the accelerator is pressed.
Driving:
The gas engine automatically starts andstops to provide power when needed andto save fuel when not needed. Whilecoasting at low speeds, coming to a stop,or standing, the gas engine normally shutsdown and your vehicle operates inelectric-only mode.
Conditions that may cause the engine tostart up or remain running include:
•Considerable vehicle acceleration.
•Vehicle speed above 85 mph(137 km/h). However, the maximumspeed for electric-only operation maybe lower while driving in hottemperatures or on hilly terrain.
•Ascending a hill.
•Charge level of high voltage battery islow.
•Very high or low outside temperature(to provide system cooling or heating).For Energi vehicles, climate controldemands by passengers may notdirectly cause the engine to run. Thisonly occurs when the high voltagebattery charge is low, or if the outsidetemperature is cold enough to requirethe engine to provide additional heatfor the cabin.
•Engine not warm enough to providepassenger requested cabintemperature.
Stopping:
The gas engine may shut off to conservefuel as you come to a stop. Restarting yourvehicle is not required. Simply step on theaccelerator when you are ready to drive.
Transmission Operation:
Due to the technologically advanced,electronically-controlled continuouslyvariable transaxle, you will not feel shiftchanges like those of a non-hybrid vehicle.
Note:Since engine speed is controlled bythe transmission, it may seem elevated attimes. This is normal hybrid operation andhelps deliver fuel efficiency andperformance.
135
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Unique Driving CharacteristicsE144692
AUTOMATIC TRANSMISSION
WARNINGS
Always set the parking brake fullyand make sure the gearshift islatched in park (P). Turn the ignitionto the off position and remove the keywhenever you leave your vehicle.
Do not apply the brake pedal andaccelerator pedal simultaneously.Applying both pedals simultaneouslyfor more than three seconds will limitengine rpm, which may result in difficultymaintaining speed in traffic and could leadto serious injury.
Note:Do not leave your vehicle with thetransmission in neutral (N). Leaving yourvehicle with the transmission in neutral (N)will drain the battery and you may not beable to start your vehicle.
Automatic Transmission
Putting your vehicle in gear:
1. Fully press down the brake pedal.
2.Move the gearshift lever to the desiredgear.
3. Come to a complete stop.
4. Move the gearshift lever and securelylatch it in park (P).
Park (P)
This position locks the transmission andprevents the front wheels from turning.Come to a complete stop before puttingyour vehicle into and out of park (P).
Reverse (R)
With the gearshift lever in reverse (R), yourvehicle will move backward. Always cometo a complete stop before shifting into andout of reverse (R).
Neutral (N)
With the gearshift lever in neutral (N), yourvehicle can be started and is free to roll.Hold the brake pedal down while in thisposition.
Drive (D)
Drive (D) is the normal driving position forthe best fuel economy.
Low (L)
•Provides maximum engine braking.
•The transmission may be shifted intolow (L) at any vehicle speed.
•Is not intended for use under extendedor normal driving conditions and resultsin lower fuel economy.
Grade assist:
Press the transmission control switch onthe side of the gearshift lever to activategrade assist.
161
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
TransmissionE144820