2015 MERCEDES-BENZ GLK-CLASS SUV tow

Using the 115 V power socket
XTo switch on: switch the ignition on.
X Open flap =.
X Insert the plug of the electronic device into
115 V power socket :.
Indicator lamp ; lights up.
X To switch off: remove the connector from
115 V socket :.
Ensure that you do not pull on the cord.
286Features
Stowage and features

Problems with the 115 V power socket
ProblemPossible causes/consequences and M Solutions
The warning lamp on
the 115 V power socket
is not lit.The on-board voltage is too low because the battery is too weak.
X Start the engine.
or
X Charge the battery ( Y page 321).
If the indicator lamp still does not light up: X Visit a qualified specialist workshop.
The temperature of the DC/AC converter is temporarily too high.
X Remove the electronic device connector from the 115 V socket.
X Let the DC/AC converter cool down.
If the indicator lamp still does not light up after cooling down the
converter: X Visit a qualified specialist workshop.
You have connected a small electronic device that has a constant
nominal power of less than 150 W, but a very high switch-on cur -
rent. This device will not work. If you connect such a device, the
115 V power socket will not supply it with power. X Connect a suitable device.
mbrace
General notes
You must have a license agreement to acti-
vate the mbrace service. Make sure that your system is activated and operational. To log in,
press the ï MB Info call button. If any of
the steps mentioned are not carried out, the
system may not be activated.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
R USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367 Shortly after successfully registering with the
service, a user ID and password will be sent to you by post.
USA only: you can use this password to log
onto the mbrace area under "Owners Online"
at http://www.mbusa.com .
The system is available if:
R it has been activated and is operational
R the corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
R a service subscription is available
R the starter battery is sufficiently charged
iDetermining the location of the vehicle on
a map is only possible if: R GPS reception is available.
R the vehicle position can be forwarded to
the Customer Assistance Center.
Features287
Stowage and features
Z

The mbrace system
To adjust the volume during a call, proceed asfollows:
X Press the W or X button on the mul-
tifunction steering wheel.
or
X Use the volume controller of the audio sys-
tem/COMAND.
The system offers various services, e.g.:
R Automatic and manual emergency call
R Roadside Assistance call
R MB Info call
USA only: you can find information and a
description of all available features under
"Owners Online" at http://www.mbusa.com.
System self-test
After you have switched on the ignition, the
system carries out a self-diagnosis.
A malfunction in the system has been detec-
ted if one of the following occurs:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in the F Roadside
Assistance button does not light up during
self-diagnosis of the system.
R The indicator lamp in the ï MB Info call
button does not light up during self-diag-
nosis of the system.
R The indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
- SOS button
- F Roadside Assistance call button
- ï MB Info call button
R After the system self-diagnosis, the
InopZ
erative or Service Not Activated
message appears in the multifunction dis-
play.
If a malfunction is indicated as outlined
above, the system may not operate as expec-
ted. In the event of an emergency, help will
have to be summoned by other means. Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call
Important safety notes
GWARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an emergency if:
R you see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
R the vehicle is on a dangerous section of
road
R the vehicle is not visible or cannot easily be
seen by other road users, particularly whendark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
You must have a license agreement to acti-
vate the mbrace service. Make sure that your
system is activated and operational. To reg-
ister, press the ï MB Info call button. If
any of the steps mentioned are not carried
out, the system may not be activated.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
R USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
288Features
Stowage and features

General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered.
iYou cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call message.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency is transmitted, for example:
R current location of the vehicle (as deter-
mined by the GPS system)
R vehicle identification number
R information on the severity of the accident
Shortly after the emergency call has been ini- tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con- tinuously.
The
Call Failed message appears in the
multifunction display and must be confirmed. In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover : briefly to open.
X Press SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X After the emergency call, close cover :.
iIf the mobile phone network is unavaila-
ble, mbrace will not be able to make the
emergency call. If you leave the vehicle
immediately after pressing the SOS button,
you will not know whether mbrace placed
the emergency call. In this case, always
summon assistance by other means.
Roadside Assistance button
Features289
Stowage and features
Z

XPress Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button : flashes while the call is active.
The multifunction display shows the
ConZ
necting Call message. The audio output
is muted.
If a connection can be made, the
Call ConZ
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y page 293).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
iThe system has not been able to initiate a
Roadside Assistance call, if:
R the indicator lamp for Roadside Assis-
tance call button : is flashing continu-
ously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone network is not available, for example.
The
Call Failed message appears in the
multifunction display.
X To end a call: press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
MB Info call button
XPress MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The multifunction display shows the
ConZ
necting Call message. The audio system
is muted.
If a connection can be made, the
Call ConZ
nected message appears in the multifunction
display.
290Features
Stowage and features

If a mobile phone network and GPS receptionare available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call but-
ton : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone network is not available, for example.
The
Call Failed message appears in the
multifunction display.
X To end a call: press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R the ~ button on the multifunction steer-
ing wheel
R the corresponding button on the audio sys-
tem or on COMAND for ending a telephone
call
iWhen a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access
to a database with over 15 million points of
interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/impor-
tant destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
iIf you select No, the address can be saved
in the address book.
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Stowage and features
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iThe destination download function is
available if the relevant mobile phone net-
work is available and data transfer is pos-
sible.
iThe destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS Pack- age and cannot be purchased separately.
iYou can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the cur-
rent route section.
Search & Send
"Search & Send" is a destination entry ser-
vice. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
You can use the vehicle remote opening if you have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlock- ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
X Contact the following service hotlines: R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
iVehicle remote opening is only possible if
the corresponding mobile phone network is accessible.
Vehicle remote closing
The valet locking feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely. X Contact the following service hotlines:
R USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the
Doors
Locked Remotely message appears in the
multifunction display.
292Features
Stowage and features

USA only: alternatively, the vehicle can be
locked via: Rthe Internet, under the "Owners Online"
section
R the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
iThe vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
X Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The Mercedes-Benz Customer Assistance Cen-ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency is informed of the location of the vehicle.
iIf the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided tothe nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called. If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call, this is initiated by the Customer Assistance
Center. You will see the
Roadside AssisZ
tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis can be started, the
Request for
vehicle diagnosis received. Start
vehicle diagnosis? message appears in
the display.
X Confirm the message with
Yes.
X When the
Vehicle Diagnosis Please
start ignition message appears, turn
the SmartKey to position 2 in the ignition
lock ( Y page 149).
X When the
Please follow the instrucZ
tions received by phone and move
your vehicle to a safe position
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select
Cancel the remote malfunc-
tion diagnosis is canceled completely.
The vehicle operating state check begins.
You will see the
Vehicle diagnosis
activated message.
When the diagnosis is completed, the
TransZ
fer vehicle diagnostics data (Voice
connection may be interrupted durZ
ing data transfer) message appears. The
vehicle data can now be sent to the Customer Assistance center.
X Press
OK to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
You will see the
Vehicle diagnosis:
Transferring data... message.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted at a later time by another means, e.g. by e-
mail or phone.
Features293
Stowage and features
Z