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Instructions for Transporters
ROADSIDE ASSISTANCE9.3
Instructions for TransportersUse a Flatbed Only
Use a flatbed trailer only, unless otherwise
specified by Tesla. Do not transport Model S
with the tires directly on the ground.
CAUTION:
D a m a g e c a u s e d b y t r a n s p o r t i n g
is not covered by the warranty.
To transport Model S, follow the instructions
exactly as described next.
Disable Self-Leveling (air
suspension vehicles only)
If Model S is equipped with Active Air
Suspension, it automatically self-levels, even
when power is off. To prevent damage, you
must activate JACK mode to disable
self-leveling:
1.To u c h CONTROLS on the bottom left of the
touchscreen.
2.Press the brake pedal, then touch Controls
> Very High to maximize height.
3.To u c h Jack.
When Jack mode is active,
Model S displays this indicator
light on the instrument panel,
along with a message telling you that active
suspension is disabled.
NOTE: Jack mode cancels when Model S is
driven over 7 km/h.
CAUTION: Failure to activate Jack mode
can cause Model S to become loose while
being transported, resulting in significant
damage.
Activate Tow Mode
Model S automatically shifts into Park
whenever you open the door to exit, even if you
shifted into Neutral. To keep Model S in Neutral
(which disengages the parking brake), you
must activate tow mode:
1.Shift into Park.2.Press the brake pedal, then on the
touchscreen, touch Controls > E-Brake &
Power Off > Tow Mode.
When Tow mode is active, Model S
displays this indicator light on the
instrument panel, along with a
message telling you that Model S is free rolling.
NOTE: Tow mode cancels when Model S is
shifted into Park.
CAUTION:
If the electrical system is not
working, and you therefore cannot
release the electric parking brake,
attempt to quick start the 12V battery. For
instructions, call the number noted on the
previous page. If a situation occurs where you
cannot disengage the parking brake, use tire
skids or transport Model S for the shortest
possible distance using wheeled dollies. Before
doing so, always check the dolly
manufacturer’s specifications and
recommended load capacity.
Connect the Tow Chain
1.Remove the nose cone.
Insert a plastic pry tool into the top right
corner, and gently pry the nose cone
towards you. When the clip releases, pull
the nose cone towards you, without
twisting or bending it, to release the three
remaining clips.
CAUTION: Do not use a metal object
(such as a screwdriver). Doing so can
damage the nose cone and the
surrounding area.
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Page 138 of 152
Instructions for TransportersInstructions for Transporters
9.4MODEL S OWNERS MANUAL 2.Insert the towing eye.
Fully insert the towing eye (found in the
front trunk) into the opening on the right
side, then turn counter-clockwise until
securely fastened.
3.Attach the tow chain to the towing eye.
CAUTION: Before pulling, make sure the
towing eye is securely tightened.
Pull Onto the Trailer and Secure the
Wheels
Secure wheels using chocks and tie-down
straps:
•Ensure any metal parts on the tie-down
straps do not contact painted surfaces or
the face of the wheels.
•Do not place straps over body panels or
through the wheels.
CAUTION: Attaching straps to the
chassis, suspension or other parts of the
body can cause damage.
CAUTION: To prevent damage, do not
transport Model S with the tires directly
on the ground.
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Page 139 of 152
10.1
CONSUMER INFORMATION
Disclaimers
Vehicle Telematics/Data Recorders ....... 10.2
Quality Control ................................................ 10.2
Reporting ConcernsContacting Tesla ............................................. 10.3
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DisclaimersDisclaimers
10.2MODEL S OWNERS MANUAL
CONSUMER INFORMATION
DisclaimersVehicle Telematics/Data Recorders
This vehicle is equipped with electronic
modules that monitor and record data from
various vehicle systems, including the motor,
Battery, braking and electrical systems. The
electronic modules record information about
various driving and vehicle conditions,
including braking, acceleration, trip and other
related information regarding your vehicle.
These modules also record information about
the vehicle’s features such as charging events
and status, the enabling/disabling of various
systems, diagnostic trouble codes, VIN, speed,
direction and location.
The data is stored by the vehicle and may be
accessed, used and stored by Tesla service
technicians during vehicle servicing or
periodically transmitted to Tesla wirelessly
through the vehicle’s telematics system. This
data may be used by Tesla for various purposes,
including, but not limited to: providing you with
Tesla telematics services; troubleshooting;
evaluation of your vehicle’s quality,
functionality and performance; analysis and
research by Tesla and its partners for the
improvement and design of our vehicles and
systems; and as otherwise may be required by
law. In servicing your vehicle, we can potentially
resolve issues remotely simply by reviewing
your vehicle’s data log.
Tesla’s telematics system wirelessly transmits
vehicle information to Tesla on a periodic basis.
The data is used as described above and helps
ensure the proper maintenance of your vehicle.
Additional Model S features may use your
vehicle’s telematics system and the information
provided, including features such as charging
reminders, software updates, and remote
access to, and control of, various systems of
your vehicle.
Tesla does not disclose the data recorded in
your vehicle to any third party except when:
•An agreement or consent from the vehicle’s
owner (or the leasing company for a leased
vehicle) is obtained.
•Officially requested by the police or other
authorities.
•Used as a defense for Tesla in a lawsuit.
•Ordered by a court of law.•Used for research purposes without
disclosing details of the vehicle owner or
identification information.
•Disclosed to a Tesla affiliated company,
including their successors or assigns, or our
information systems and data management
providers.
In addition, Tesla does not disclose the data
recorded to an owner unless it pertains to a
non-warranty repair service and in this case,
will disclose only the data that is related to the
repair.
Quality Control
You might notice a few kms on the odometer
when you take delivery of your Model S. This is
a result of a comprehensive testing process
that ensures the quality of your Model S.
The testing process includes extensive
inspections during and after production. The
final inspection takes place at Tesla Motors and
includes a road test conducted by a Tesla
technician.
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Page 141 of 152
Reporting Concerns
CONSUMER INFORMATION10.3
Reporting ConcernsContacting Tesla
For detailed information about your Model S,
go to www.teslamotors.com, click the
MYTESLA link, then enter your login credentials
(or sign up to get these credentials).
If you have any questions or concerns about
your Model S, call Tesla. To find the number for
your region, go to www.teslamotors,.com,
select your region at the bottom of the page,
then view contact information.
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Page 142 of 152
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i
INDEX
A
ABS (Anti-lock Braking System) ................. 4-20
access panel, removing .....................................7-16
accessories, installing ...................................... 7-24
accessories, plugging into power socket .5-16
air circulation ......................................................... 5-9
air conditioning
operating tips
................................................. 5-10
overview ............................................................. 5-8
air distribution ....................................................... 5-9
air filter ................................................................... 5-10
air suspension
automatic adjustments
.................................5-11
indicator lights ..................................................5-11
Jack mode ..........................................................5-11
manual settings ................................................5-11
air vents .................................................................. 5-10
airbags
after a collision
................................................3-18
front passenger, disabling ..........................3-17
how they work ................................................ 3-16
indicator lights .................................................3-18
inflation effects ...............................................3-18
location of .........................................................3-15
safety information ..........................................3-18
types of ............................................................. 3-16
alarm ........................................................................5-22
antifreeze ................................................................7-16
anti-lock braking (ABS) .................................. 4-20
audio
devices, connecting
...................................... 5-16
devices, playing from ....................................5-15
playing files .......................................................5-15
steering wheel buttons ................................. 4-3
automatic car washes ........................................ 7-12
B
backup camera ................................................... 4-24
battery (12V)
going flat
............................................................6-4
specifications .................................................... 8-7
Battery (high voltage)
care of
..................................................................6-4
coolant ................................................................7-16
discharge, impact of .......................................6-4
fluid check .........................................................7-16
general information ........................................6-4
specifications .................................................... 8-7
temperature limits ...........................................6-4
battery (key), replacing ..................................... 2-3
Bluetooth
audio devices, connecting
..........................5-15
general information .......................................5-17
phone, connecting .........................................5-18
phone, contacts and media ........................5-17
phone, disconnecting ...................................5-17
phone, pairing ..................................................5-17
phone, unpairing .............................................5-17body repairs
......................................................... 7-24
body touch up ..................................................... 7-14
brake fluid replacement ..................................... 7-2
brakes
anti-lock (ABS)
..............................................4-20
emergency braking ......................................4-20
fluid level ........................................................... 7-17
inspecting ........................................................4-20
regenerative braking .................................... 4-21
specifications ....................................................8-6
wear ...................................................................4-20
C
cabin temperature control ................................5-8
camera (rear view) ............................................ 4-24
capacity weight .....................................................8-3
car cover ................................................................ 7-14
car washes ............................................................. 7-12
carpets, cleaning ................................................. 7-13
chains ........................................................................7-6
charge cable
connecting
..........................................................6-5
disconnecting ....................................................6-5
charge current .......................................................6-7
charge levels ...........................................................6-7
charge port .............................................................6-5
charge port light .................................................. 6-6
charging
adapters
..............................................................6-3
charge port ........................................................6-5
connecting the charge cable ......................6-5
current setting ..................................................6-7
disconnecting the charge cable .................6-5
equipment summary ......................................6-3
High Power Wall Connector ........................6-3
instructions .........................................................6-5
light ...................................................................... 6-6
mobile equipment for ....................................6-3
public charging stations ................................6-3
set charge limit .................................................6-7
settings ................................................................6-7
status ....................................................................6-8
stopping ..............................................................6-5
charging schedule, setting ................................6-7
child protection
disabling liftgate
.............................................. 2-5
disabling rear door handles ......................... 2-5
locking rear windows ..................................... 2-7
child seats
choosing
.............................................................. 3-7
general guidelines ........................................... 3-7
installation methods .......................................3-8
installing multiple .............................................3-9
ISOFIX type, installing ...................................3-9
larger children ...................................................3-8
rear facing, opening ....................................... 3-11
rear facing, restrictions ................................ 3-11
rear facing, safety .......................................... 3-14
rear facing, seating a child ......................... 3-13
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ii
INDEXINDEX
safety information ......................................... 3-10
seat belt retained, installing ........................ 3-8
testing ................................................................ 3-10
upper tether straps ....................................... 3-10
cleaning
exterior
...............................................................7-12
interior ............................................................... 7-13
climate control
operating tips
.................................................. 5-10
overview .............................................................. 5-8
cold weather option .......................................... 4-15
console
armrests
............................................................ 2-14
cup holders ...................................................... 2-14
power socket ................................................... 5-16
USB ports .......................................................... 5-16
contact information
Tesla
.................................................................... 10-3
coolant
Battery (high voltage)
................................. 7-16
replacement of ................................................. 7-2
cornering lights ................................................... 4-13
cruise control ...................................................... 4-23
cup holders ........................................................... 2-14
current, charging .................................................. 6-7
customizing Model S ........................................... 5-6
D
DAB radio .............................................................. 5-13
dashboard overview ............................................. 1-2
data recording ..................................................... 10-2
de-icing ................................................................... 4-15
delivery mileage .................................................. 10-2
devices
Bluetooth, playing audio files
................... 5-15
connecting ....................................................... 5-16
playing audio files from ............................... 5-15
dimensions .............................................................. 8-5
dome (map) lights .............................................. 4-11
door handles
exterior
................................................................2-4
interior .................................................................2-4
door labels ............................................................... 8-3
doors
child protection locks
.................................... 2-5
drive-away locking .......................................... 2-5
interior rear, opening with no power ....... 2-6
locking and unlocking, key .......................... 2-2
locking and unlocking, touchscreen ........2-4
opening exterior, no power ......................... 2-5
opening, exterior handles .............................2-4
opening, interior handles ..............................2-4
unlocking when key does not work ......... 2-5
walk-away locking ........................................... 2-5
drive gear ................................................................4-7
drive-away locking ............................................... 2-5driver
profiles, creating
............................................. 4-2
seat adjustment ................................................3-2
seating position ................................................3-2
driving
energy gains
.................................................... 4-21
seating position ................................................3-2
starting Model S .............................................. 4-6
tips to maximize range ................................ 4-19
E
electric parking brake ....................................... 4-21
emergency flashers ............................................4-14
emergency rear door opening ........................ 2-6
energy
app
....................................................................... 4-19
displaying usage of .......................................4-19
gained from regenerative braking .......... 4-21
graph .................................................................. 4-19
range information ........................................... 4-8
tips to minimize usage of ........................... 4-19
event data recording ......................................... 10-2
exterior
car cover
........................................................... 7-14
cleaning ............................................................. 7-12
dimensions ..........................................................8-5
overview ...............................................................1-3
polishing, touch up, & repair ...................... 7-14
specifications .....................................................8-5
exterior lights, controlling ................................ 4-11
F
fan speed, interior ................................................ 5-9
favorites, adding and removing .................... 5-15
features, downloading new ........................... 5-24
flash drives
connecting
........................................................ 5-16
playing audio from ........................................ 5-15
flashers, warning .................................................4-14
flat tire repair ..........................................................7-8
floor mats ............................................................... 7-14
fluids
Battery (high voltage)
................................. 7-16
brake ................................................................... 7-17
replacement of ..................................................7-2
windshield washer ......................................... 7-18
fog lights ................................................................. 4-11
free rolling .............................................................. 4-7
front passenger detection ............................... 3-17
front suspension specifications .......................8-7
front trunk
closing
................................................................ 2-10
opening .............................................................. 2-10
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