2014 FORD FUSION (AMERICAS) Owners Manual

USB and media issues
Possible solution(s)Possible cause(s)Issue
· Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possibledevice malfunction.I am having troubleconnecting my device.
· Make sure you are using themanufacturer's cable.· Make sure you insert theUSB cable properly into thedevice and the USB port.· Make sure that the devicedoes not have an auto-install program or activesecurity settings.
Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.
This is a device limitation.SYNC does not recognizemy device when I turn on thecar.
Make sure you properlyconnect the device to SYNCand that you have pressedplay on your device.
· This is a phone-dependentfeature.· The device is notconnected.
Bluetooth audio does notstream.
· Make sure that all songdetails are populated.· Your music files may notcontain the proper artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.· Some devices require youto change the USB settingsfrom mass storage to MTPclass.· The file may be corrupted.· The song may have copy-right protection, which doesnot allow it to play.
Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)Possible cause(s)Issue
· This is a free feature, butyou must first register onlineto use it.
· You did not activate youraccount on the website.· You may have the wrongVIN (vehicle identificationnumber) listed.
I received a text that I didnot activate Vehicle HealthReport.
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Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)Possible cause(s)Issue
· Make sure that your VIN iscorrectly listed in youraccount.
When you register youraccount, you must choose apreferred dealer. If it alreadylists a dealer, try selectinganother dealer and loggingout. Log back in, change itback to your preferreddealer, and retrieve thereport.
The preferred dealerinformation did not loadcorrectly.
I am unable to retrieve thereport on the website, or Ireceive a system error.
· Update your cellularnumber in your account onthe website.
· This could be due to yourphone's compatibility.· Bad signal strength.
I am unable to submit areport.
· Make sure you have fullsignal strength and that yourBluetooth volume level hasbeen turned up.
· You did not activate yourphone on the website.
· Try deleting your phoneand performing a cleanpairing.
· This is a free feature, butyou must first register onlineto use it.
· You did not activate thisphone for this service.· Your phone has ID blockeractive.
I heard a commercial whenI tried to use Traffic, Direc-tions and Information.· Turn off ID blocker on yourphone as the system recog-nizes you by your phonenumber.· Make sure the currentlyconnected phone is thesame one that is registeredon your SYNCMyRideaccount.
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Voice command issues
Possible solution(s)Possible cause(s)Issue
· Review the phone voicecommands and the mediavoice commands at thebeginning of their respectivesections.
· You may be using thewrong voice commands.· You may be speaking toosoon or at the wrong time.
SYNC does not understandwhat I am saying.
· Be aware that SYNC'smicrophone is either in yourrear view mirror or in theheadliner just above thewindshield.
· Review the media voicecommands at the beginningof the media section.
· You may be using thewrong voice commands.· You may be saying thename differently than theway you saved it.
SYNC does not understandthe name of a song or artist.
· Say the song or artistexactly as listed. If you say"Play Artist Prince", thesystem does not play musicby Prince and the Revolutionor Prince and the NewPower Generation.
· The system may not bereading the name the sameway you are saying it.
· Make sure you are sayingthe complete title, such as"California remix featuringJennifer Nettles".· If the song titles are in allCAPS, you have to spellthem. LOLA requires you tosay "L-O-L-A".· Do not use special charac-ters in the title. The systemdoes not recognize them.
· Review the Phone voicecommands at the beginningof the phone section.
· You may be using thewrong voice commands.· You may be saying thename differently than theway you saved it.
SYNC does not understandor is calling the wrongcontact when I want tomake a call.· Make sure you are sayingthe contacts exactly as theyare listed. For example, ifyou save a contact as JoeWilson, say "Call JoeWilson".
· Contacts in your phone-book may be very short andsimilar, or they may containspecial characters.
344Fusion (CC7) , enUSASYNC™

Voice command issues
Possible solution(s)Possible cause(s)Issue
· The system works better ifyou list full names, such as"Joe Wilson" rather than"Joe".
· Your phonebook contactsmay be in CAPS.
· Do not use special charac-ters, such as 123 or ICE, asthe system does not recog-nize them.· If a contact is in CAPS, youhave to spell it. JAKErequires you to say "Call J-A-K-E".
345Fusion (CC7) , enUSASYNC™

GENERAL INFORMATIONWARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
PhoneA
Navigation (or Information if your vehicle is not equipped with Navigation)B
ClimateC
SettingsD
HomeE
InformationF
EntertainmentG
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This system uses a four-corner strategy toprovide quick access to several vehiclefeatures and settings. The touchscreenprovides easy interaction with your cellularphone, multimedia, climate control andnavigation system. The corners display anyactive modes within those menus, such asphone status or the climate temperature.
Note:Some features are not available whileyour vehicle is moving.
Note:Your system is equipped with afeature that allows you to access andcontrol audio features for 30 minutes afteryou switch the ignition off (and no doorsopen).
PHONE
Press to select any of the following:
•Phone
•Quick Dial
•Phonebook
•History
•Messaging
•Settings
NAVIGATION
Press to select any of the following:
•My Home
•Favorites
•Previous Destinations
•Point of Interest
•Emergency
•Street Address
•Intersection
•City Center
•Map
•Edit Route Cancel Route
CLIMATE
Press to select any of the following:
•Driver Settings
•Recirculated Air
•Auto
•Dual
•Passenger Settings
•A/C
•Defrost
SETTINGS
Press to select any of the following:
•Clock
•Display
•Sound
•Vehicle
•Settings
•Help
HOME
Press to access your homescreen. Depending on yourvehicle’s option package and software,your screens may vary in appearance fromthe descriptions in this section. Yourfeatures may also be limited depending onyour market. Check with an authorizeddealer for availability.
INFORMATION
Press to select any of the following:
•Services
•Travel Link
•Alerts
•Calendar
•Apps
ENTERTAINMENT
Press to select any of the following:
•AM
•FM
•SIRIUS
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•CD
•USB
•BT Stereo
•SD Card
•A/V In
Using the Touch-SensitiveControls on Your System
To turn a feature on and off, just touch thegraphic with your finger. To get the bestperformance from the touch-sensitivecontrols:
•Do not press hard on the controls. Theyare sensitive to light touch.
•Use your bare finger to touch the centerof a touch-control graphic. Touchingoff-center of the graphic may affectoperation of a nearby control.
•Make sure your hands are clean anddry.
•Since the touchscreen operates basedon the touch of a finger, you may havetrouble using it if you are wearinggloves.
•Keep metal and other conductivematerial away from the surface of thetouchscreen as this may causeelectronic interference (for example,inadvertently turning on a feature otherthan the one you meant to turn on).
Depending on your vehicle and optionpackage, you may also have these controlson your bezel:
•Power: Switch the media or climatefeatures off and on.
•VOL: Control the volume of playingmedia.
•Fan: Control the speed of the climatesystem fan.
•Seek and Tune buttons: Use as younormally would in media modes.
•Eject: Eject a CD from theentertainment system.
•SOURCE: Touch the word repeatedlyto see all available media modes. Thescreen does not change, but you seethe media change in the lower leftstatus bar.
•SOUND: Touch the word to access theSound menu where you can adjustsettings such as: Bass, Treble,Midrange, Balance and Fade, DSP(Digital Signal Processing), OccupancyMode and Speed CompensatedVolume. (Your vehicle may not haveall of these sound options.)
•Hazard flasher: Switch the hazardflashers off and on.
Cleaning the Touchscreen Display
Use a clean, soft cloth such as one usedfor cleaning glasses. If dirt or fingerprintsare still visible, apply a small amount ofalcohol to the cloth. Do not pour or sprayalcohol onto the display. Do not usedetergent or any type of solvent to cleanthe display.
Support
The SYNC support team is available tohelp you with any questions you are notable to answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1-800-392-3673.
In Canada, call: 1-800-565-3673.
Times are subject to change due toholidays.
348Fusion (CC7) , enUSAMyFord Touch™ (If Equipped)

Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
•Do not attempt to service or repair thesystem. See an authorized dealer.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.
•For your safety, some SYNC functionsare speed-dependent. Their use islimited to when your vehicle is travelingat speeds under 3 mph (5 km/h).
Make sure that you review your device'smanual before using it with SYNC.
Speed-restricted Features
Some features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.
•Screens crowded with information,such as Point of Interest reviews andratings, SIRIUS Travel Link sportsscores, movie times or ski conditions.
•Any action that requires you to use akeyboard is restricted, such as enteringa navigation destination or editinginformation.
•All lists are limited so the user can viewfewer entries (such as phone contactsor recent phone call entries).
See the following chart for more specificexamples.
Restricted features
Pairing a Bluetooth phoneCellular Phone
Adding phonebook contacts or uploading phonebookcontacts (from a USB)
List entries are limited for phone contacts and recentphone call entries
Editing the keypad codeSystem Functionality
Enabling Valet Mode
349Fusion (CC7) , enUSAMyFord Touch™ (If Equipped)