2012 NISSAN QUEST 08IT Navigation Manual

Black plate (218,1)
[ Edit: 2011/ 6/ 13 Model: 08NJ-N ]
10-20
General system information
MEMO

Black plate (219,1)
[ Edit: 2011/ 6/ 13 Model: 08NJ-N ]
11 Troubleshooting guideCustomer assistance ............................................................. 11-2
Basic operations .................................................................... 11-3
Vehicle icon ........................................................................\
..... 11-4 Route calculation and visual guidance ............................ 11-6
Voice guidance ...................................................................... 11-8
Voice recognition ................................................................... 11-9
Traffic information ............................................................... 11-10

Black plate (220,1)
[ Edit: 2011/ 6/ 13 Model: 08NJ-N ]
11-2
Troubleshooting guide
For assistance or inquiries about the NISSAN
Navigation System, contact the NISSAN NAVI-
GATION SYSTEM HELPDESK. See the contact
information on the inside front cover of this
manual.CUSTOMER ASSISTANCE

Black plate (221,1)
[ Edit: 2011/ 6/ 13 Model: 08NJ-N ]
Symptom Possible cause Possible solution
No image is displayed. The brightness is at the lowest setting. Adjust the brightness of the display.
The system in the video mode. Push appropriate button (depending on models)
on the control panel to change the mode. Refer
to the vehicle Owner’s Manual.
The display is turned off. Push to turn on the
display.
No voice guidance is available.
or
The volume is too high or too low. The volume is not set correctly, or it is turned off.
Adjust the volume of voice guidance.
Voice guidance is not provided for certain streets (roads displayed in
gray). This is not a malfunction.
No map is displayed on the screen. A screen other than map screen is displayed. Push

Black plate (222,1)
[ Edit: 2011/ 6/ 13 Model: 08NJ-N ]
11-4
Troubleshooting guide
Symptom Possible cause Possible solution
Names of roads and locations differ
between Plan View and Birdview
TM. This is because the quantity of the displayed information is reduced so
that the screen does not become too crowded. There is also a chance
that names of the roads or locations may be displayed multiple times,
and the names appearing on the screen may be different because of a
processing procedure. This is not a malfunction.
The vehicle icon is not displayed in
the correct position. The vehicle was transported after the ignition switch was pushed off,
for example, by a ferry or car transporter. Drive the vehicle for a while on a road where
GPS signals can be received.
The position and direction of the vehicle icon may be incorrect
depending on the driving environments and the levels of positioning
accuracy of the navigation system. This is not a malfunction. Drive the vehicle for a
while to automatically correct the position and
direction of the vehicle icon.
“Current vehicle location” (page 10-3)
When the vehicle is traveling on a
new road, the vehicle icon is located
on another road nearby. Because the new road is not stored in the map data, the system
automatically places the vehicle icon on the nearest road available.
Updated road information will be included in the
next version of the map data.
The screen does not switch to the
night screen even after turning on the
headlights. The daytime screen was set the last time the headlights were turned
on.
Set the screen to the night screen mode using

when turning on the head-
lights.“Display settings” (page 8-3)
The map does not scroll even when
the vehicle is moving. The current location map screen is not displayed. Push

Black plate (223,1)
[ Edit: 2011/ 6/ 13 Model: 08NJ-N ]
Symptom Possible cause Possible solution
The location of the vehicle icon is
misaligned from the actual position. When using tire chains or replacing the tires, speed calculations
based on the speed sensor may be incorrect. Drive the vehicle for about 30 minutes at
approximately 19 MPH (30 km/h) to automatically
correct the vehicle icon position.
If this does not correct the vehicle icon position,
contact a NISSAN dealer.
The map data has a mistake or is incomplete (the vehicle icon position
is always misaligned in the same area) . Updated road information will be included in the
next version of the map data.
Troubleshooting guide
11-5

Black plate (224,1)
[ Edit: 2011/ 6/ 13 Model: 08NJ-N ]
11-6
Troubleshooting guide
Symptom Possible cause Possible solution
Waypoints are not included in the
auto reroute calculation. Waypoints that have been already passed are not included in the auto
reroute calculation. To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in gray) . This is not a malfunction.
The auto reroute calculation (or de-
tour calculation) suggests the same
route as the one previously sug-
gested. Route calculations took priority conditions into consideration, but the
same route was calculated.
This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the vehicle has already passed. A maximum of 5 waypoints can be set on the
route. To go to 6 or more waypoints, perform
route calculations multiple times as necessary.
[Calculate] must be selected for route calculation after Waypoints are
selected from the “Edit/Add to Route” screen. Highlight [Calculate] and push
after
selecting waypoints.
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary road,
and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two inter-
mediate destinations, and perform route calcula-
tions multiple times.
There are time restricted roads (by the day of the week, by time) near
the current vehicle location or destination. Set [Use Time Restricted Roads] to off.
“Setting conditions for route calculation”
(page 5-23)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray). This is not a malfunction.
ROUTE CALCULATION AND VISUAL
GUIDANCE

Black plate (225,1)
[ Edit: 2011/ 6/ 13 Model: 08NJ-N ]
Symptom Possible cause Possible solution
The part of the route that the vehicle
has already passed is deleted. A route is managed by sections between waypoints. If the vehicle
passed the first waypoint, the section between the starting point and
the waypoint is deleted (it may not be deleted depending on the area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an indirect route. Adjust the location of the starting point or
destination.
The system may suggest an indirect route because route calculation
does not take into consideration some areas such as narrow streets
(gray roads) . Reset the destination to a main or ordinary road,
and recalculate the route.
The landmark information does not
correspond to the actual information. This may be caused by insufficient or incorrect map data.
Updated information will be included in the next
version of the map data.
The suggested route does not exactly
connect to the starting point, way-
points, or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination
on a main road, and perform route calculation.
Troubleshooting guide
11-7