2012 FORD FOCUS ELECTRIC service schedule

Cleaning312
Waxing ............................................ .312
Repairing minor paint damage ............................313
Cleaning the windows and wiper blades .....................314
Maintenance and Specifications 318
Battery ........................................... .322
High-voltage battery ...................................324
Charging the high-voltage battery .........................325
Motor/Electronics Coolant ...............................331
Part numbers ........................................336
Maintenance product specifications and capacities .............337
Vehicle identification number ............................339
Accessories 340
Accessories ........................................ .340
Ford Extended Service Plan 342
Scheduled Maintenance 346 Normal scheduled maintenance and log .....................351
Appendices 356
Index 374
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation. No
part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted. © Ford Motor Company 2012
4Table of Contents
2012 Focus Electric Vehicle (fob)
Owners Guide gf, 1st Printing
USA (fus)

REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides
years of service is to have it maintained in line with our
recommendations using parts that conform to the specifications detailed
in this Owner’s Manual. Genuine Ford and Motorcraft parts meet or
exceed these specifications.
Collision Repairs
We hope that you never experience a collision but, accidents do happen.
Genuine Ford replacement collision parts meet our stringent
requirements for fit, finish, structural integrity, corrosion protection and
dent resistance. During vehicle development we validate these parts
deliver the intended level of protection as a whole system. A great way
to know for sure you are getting this level of protection is to use genuine
Ford replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement parts are the only
replacement parts that benefit from a Ford Warranty. Damage caused to
your vehicle as a result of the failure of non-Ford parts may not be
covered by the Ford Warranty. For additional information, refer to the
terms and conditions of the Ford Warranty.
10Introduction
2012 Focus Electric Vehicle (fob)
Owners Guide gf, 1st Printing
USA (fus)

Note:A paid subscription is required to access and use these features.
Go to www.siriusxm.com/travellink for more information.
Note: Visit www.siriusxm.com/traffic# and click on “Coverage map and
details” for a complete listing of all traffic areas covered by SIRIUS
Travel Link.
Note: Neither SIRIUS nor Ford is responsible for any errors or
inaccuracies in the SIRIUS Travel Link services or its use in vehicles.
SIRIUS Travel Link (if activated) can help you locate the best gas prices,
find movie listings, get current traffic alerts, access the current weather
map, get accurate ski conditions and scores to current sports games.
Press the information button and then select Sirius Travel Link,
then choose from any of the following services:
When you select: You can:
Traffic On Route Identify traffic incidents on your route, nearby
your vehicle’s current location or near any of
your favorite places (if programmed).
Traffic Nearby
Fuel Prices
View fuel prices at stations close to your
vehicle’s location or on an active navigation
route.
Weather View the nearby weather, current weather, or
the 5–day forecast for the chosen area. Select
Map to see the weather map which can show
storms, radar information, charts and winds.
Select Area to select from a listing of weather
locations.
Sports Info. View scores and schedules from a variety of
sports. You can also save up to 10 favorite
teams for easier access. The score
automatically refreshes when a game is in
progress.
Movie Listings View nearby movie theaters and their show
times (if available).
Ski Conditions View ski conditions for a specific area.
94MyFord Touch
2012 Focus Electric Vehicle (fob)
Owners Guide gf, 1st Printing
USA (fus)

911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
• The vehicle’s battery or SYNC system has no power.
• The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, U.S. Only)
WARNING: Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note: Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report Privacy Notice.
Note: In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note: Cellular phone and SMS charges may apply when making a report.
MyFord Touch 99
2012 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing
USA (fus)

Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to automatically remind you to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of diagnostic report card. The Vehicle Health Report contains valuable
information such as:
•Vehicle Diagnostic Information
• Scheduled maintenance
• Open Recalls and Field Service Actions
• Unserviced items from vehicle inspections by your authorized dealer
Making a Report To run a report by touchscreen, touch the information button >
SYNC Apps > Vehicle Health Report.
To run a report by voice command, press the voice button on
the steering wheel and, when prompted, say “Vehicle Health
Report”.
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report, Ford Motor Company may collect
your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle information.
Ford may use the vehicle information it collects for any purpose. If you
do not want to disclose your cellular phone number or vehicle
information, do not run the feature or set up your Vehicle Health Report
profile at www.SYNCMyRide.com. Refer to www.SYNCMyRide.com -
Vehicle Health Report Terms and Conditions, and Privacy Statement - for
more information.
100 MyFord Touch
2012 Focus Electric Vehicle (fob)
Owners Guide gf, 1st Printing
USA (fus)

GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to perform
all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com
These are some of the items that can be found online:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
304 Customer Assistance
2012 Focus Electric Vehicle (fob)
Owners Guide gf, 1st Printing
USA (fus)

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer. If
a warranty concern has not been resolved using the three-step procedure
outlined earlier in this chapter in theGetting the services you need
section, you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where all
findings of the BBB Auto Line dispute, and decision, are admissible in the
court action. Should you choose to accept the BBB AUTO LINE decision,
Ford is then bound by the decision, and must comply with the decision
within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note: Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance 307
2012 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing
USA (fus)

SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
information which makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check your Warranty Guideto
find out which parts and services are covered.
Use only recommended lubricants, fluids and service parts conforming to
specifications. Motorcraft parts are designed and built to provide the
best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
Be especially careful when inspecting or servicing your vehicle.
• Make sure that loose clothing, jewelry or long hair does not get caught
in moving parts.
• Keep all open flames and other burning (cigarettes) material away
from the battery and all related parts.
HIGH VOLTAGE INFORMATION
WARNING: Exposure to high voltage may result in severe
personal injury or death. High voltage components must be
serviced by a trained service technician.
Your vehicle consists of various high voltage components and wiring. All
of the high voltage power flows through specific wiring assemblies which
are labeled as such and/or are covered with a solid orange convolute or
orange stripe tape. Do not come in contact with these components.
Working with the High Voltage system off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
318 Maintenance and Specifications
2012 Focus Electric Vehicle (fob)
Owners Guide gf, 1st Printing
USA (fus)