Page 9 of 380
Frequently asked questions
QuestionAnswer
What are the series of clicks from
the cargo area when I first start
my vehicle? The high voltage battery is
electrically isolated from the rest
of the vehicle when the key is off.
When the key is turned to on, high
voltage contactors inside the
battery are closed to make the
electricity available to the motor
and enable the vehicle to drive.
The clicks are the sound of these
contactors as they close and open
during start up and shut down.
How long will my high voltage
battery last? Does it need
maintenance? The high voltage battery in the
Focus Electric is maintenance free
and has been designed to last the
life of the vehicle.
Can I flat tow my Focus Electric? Your vehicle should only be flat towed in emergency situations and
never above 35 mph. Long
distance towing should be carried
out with front wheels off the
ground.
How can I get a 240 volt charging
station installed at my home? Ford and Best Buy have teamed
up to offer a charging installation.
Your Ford dealer will set up an
inspection visit by Best Buy, who
performs the evaluation and
arranges for installation.
Introduction
9
2012 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing
USA (fus)
Page 251 of 380
RECREATIONAL TOWING
Follow these guidelines if you have a need for recreational (RV) towing.
An example of recreational towing would be towing your vehicle behind
a motor home.
In case of a roadside emergency with a disabled vehicle, please refer to
Wrecker towingin theRoadside Emergencies chapter.
These guidelines are designed to prevent damage to your vehicle.
Do not tow your vehicle with any wheels on the ground, as vehicle or
transmission damage may occur. It is recommended to tow your vehicle
with all four (4) wheels off the ground such as when using a car-hauling
trailer. Otherwise, no recreational towing is permitted.
Tires, Wheels and Loading 251
2012 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing
USA (fus)
Page 303 of 380
Emergency Towing
In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels on the ground) under the following conditions:
•Vehicle is facing forward so that it is being towed in a forward
direction.
• Place the transmission in N (Neutral). Refer to Brake-shift interlock
in the Driving chapter for specific instructions if you cannot move the
gear shift lever into N (Neutral).
• Maximum speed is not to exceed 35 mph (56 km/h).
• Maximum distance is 50 miles (80 km).
Roadside Emergencies 303
2012 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing
USA (fus)
Page 342 of 380
FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)
More than 32 million Ford and Lincoln owners have discovered the
powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle Components
There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask your dealer for details.
PremiumCare –Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!
ExtraCare – Covers 113 components, and includes many high-tech
items.
BaseCare – Covers 84 components.
PowertrainCare – Covers 29 critical components.
Ford ESP is honored by all Ford and Lincoln Dealers in the U.S.
and Canada It’s the only extended service plan authorized and backed
by Ford Motor Company. That means you get:
• Reliable, quality service anywhere you go.
• Factory-trained technicians.
• Ford Authorized Parts used with every covered repair.
Rental car reimbursement
If your vehicle is kept overnight for covered repairs, you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.
Transferable coverage
If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!
Plus, exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump starts.
• Out-of-fuel and lock-out assistance.
• Travel expense reimbursement for lodging, meals and rental car.
• Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
342 Ford Extended Service Plan
2012 Focus Electric Vehicle (fob)
Owners Guide gf, 1st Printing
USA (fus)
