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CONTENTS
EXTERIOR & INTERIOR
PRECAUTION ....... ........................................3
PRECAUTIONS .............................................. .....3
Precaution for Supplemental Restraint System
(SRS) "AIR BAG" and "SEAT BELT PRE-TEN-
SIONER" ............................................................. ......
3
Precaution Necessary for Steering Wheel Rota-
tion After Battery Disconnect ............................... ......
3
Precaution .................................................................4
PREPARATION ............................................5
PREPARATION .............................................. .....5
Special Service Tool ........................................... ......5
Commercial Service Tool ..........................................5
SYMPTOM DIAGNOSIS ...............................6
SQUEAK AND RATTLE TROUBLE DIAGNO-
SIS .................................................................. .....
6
Work Flow ........................................................... ......6
Generic Squeak and Rattle Troubleshooting ............8
Diagnostic Worksheet .............................................10
CLIP AND FASTENER .......................................12
Description .......................................................... ....12
ON-VEHICLE REPAIR .................................15
FRONT BUMPER ........................................... ....15
Removal and Installation .........................................15
REAR BUMPER ............................................. ....18
Component .......................................................... ....18
Removal and Installation - Hatchback .....................19
Removal and Installation - Sedan ....................... ....21
FRONT GRILLE .................................................23
Removal and Installation .........................................23
COWL TOP .........................................................24
Removal and Installation .........................................24
FENDER PROTECTOR ....................................26
Component .......................................................... ....26
Removal and Installation .........................................26
ROOF SIDE MOLDING .....................................27
Component ..............................................................27
Removal and Installation .........................................27
DOOR OUTSIDE MOLDING .............................29
Component ..............................................................29
Removal and Installation .........................................30
CENTER MUD GUARD .....................................32
Removal and Installation .........................................32
TRUNK LID FINISHER ......................................33
Removal and Installation .........................................33
REAR AIR SPOILER .........................................34
Removal and Installation .........................................34
DOOR FINISHER ..............................................36
Removal and Installation .........................................36
BACK DOOR TRIM ...........................................40
Removal and Installation ..................................... ....40
BODY SIDE TRIM .............................................41
Component ..............................................................41
Removal and Installation .........................................42
REAR PARCEL SHELF FINISHER ..................47
Removal and Installation .........................................47
FLOOR TRIM ....................................................48
Removal and Installation .........................................48
HEADLINING ....................................................50
Component ..............................................................50
Removal and Installation - Hatchback .....................52
Removal and Installation - Sedan ............................54
LUGGAGE FLOOR TRIM .................................56
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SQUEAK AND RATTLE TROUBLE DIAGNOSIS
SYMPTOM DIAGNOSIS
SQUEAK AND RATTLE TROUBLE DIAGNOSIS
Work FlowINFOID:0000000005929550
CUSTOMER INTERVIEW
Interview the customer, if possible, to determine the conditions that exis t when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to EI-10, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist w hen the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by te st driving the vehicle with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
- Squeak — (Like tennis shoes on a clean floor) Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
- Creak — (Like walking on an old wooden floor) Creak characteristics include firm contact/slow mo vement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
- Rattle — (Like shaking a baby rattle) Rattle characteristics include the fast repeated contac t/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
- Knock — (Like a knock on a door) Knock characteristics include hollow sounding/someti mes repeating/often brought on by driver action.
- Tick — (Like a clock second hand) Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
- Thump — (Heavy, muffled knock noise)
Thump characteristics include softer k nock/dead sound often brought on by activity.
- Buzz — (Like a bumblebee) Buzz characteristics include hi gh frequency rattle/firm contact.
• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge as acceptable may be very irritating to the customer.
• Weather conditions, especially humidity and temperat ure, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842
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If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
• Close a door.
• Tap or push/pull around the area where the noise appears to be coming from.
• Rev the engine.
• Use a floor jack to recreate vehicle “twist”.
• At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T and CVT models).
• Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool (Chassis Ear: J-39570, Engine Ear: J-39565 and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by: • Removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners
can be broken or lost during the repair , resulting in the creation of new noise.
• Tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessi ve force, otherwise the noise will be elimi-
nated only temporarily.
• Feeling for a vibration with your hand by touching t he component(s) that you suspect is (are) causing
the noise.
• Placing a piece of paper between components that you suspect are causing the noise.
• Looking for loose components and contact marks.
Refer to EI-8, "
Generic Squeak and Rattle Troubleshooting".
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- Separate components by repositioning or loosening and retightening the component, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through your authorized NISSAN Parts
Department.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSA N Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 x 135 mm (3.94 x 5.31 in)/76884-71L01: 60 x 85 mm (2.36 x 3.35 in)/76884-71L02: 15 x 25
mm (0.59 x 0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 x 50 mm (1.97 x 1.97 in)/73982-50Y00: 10 mm (0.39 in) thick, 50 x 50
mm (1.97 x 1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 x 50 mm (1.18 x 1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15 x 25 mm (0.59 x 0.98 in) pad/ 68239-13E00: 5 mm (0.20 in) wide tape roll
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SQUEAK AND RATTLE TROUBLE DIAGNOSIS
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingINFOID:0000000005929551
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the ar ea with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shift selector assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them wh ile driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
2. Trunk lid striker out of adjustment
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Sedan Models
Removal and Installation - HatchbackINFOID:0000000005929556
REMOVAL
1. Open back door.
2. Disconnect the negative battery terminal.
3. Remove rear combination lamp RH/LH. Refer to LT-88, "
Removal and Installation".
4. Remove rear bumper fascia spring nuts and screws RH/LH.
5. Remove rear fender protector. Refer to EI-26, "
Removal and Installation".
AWKIA0567ZZ
1. Rear bumper upper retainer 2. Rear fender protector 3. Spring nut
4. Bumper side bracket 5. Bumper reinforcement bracket 6. Rear bumper reinforcement
7. Energy absorbing foam 8. Rear bumper fascia 9. Finisher end (if equipped)
10. Rear bumper corner finisher (if equipped) A. Clip C205
B. Metal clip
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REAR BUMPER
6. Pull the rear bumper fascia side outward and release thebumper side bracket.
7. Remove rear bumper fascia upper clips and screws.
8. Release rear bumper upper retainer (1), then pull rear bumper fascia outward away from rear of vehicle.
9. Disconnect license lamp connector.
10. Remove energy absorbing foam and rear bumper reinforcement.
11. Remove the bumper side bracket (1) RH/LH. • : Vehicle front
INSTALLATION
Installation is in the reverse order of removal.
mm (in)
LIIA2579E
LIIA2580E
LIIA2581E
ALKIA1930ZZ
Component PortionMinimum Target Value Maximum
Rear bumper - Back door clearance A-A 4.0 (0.157)6.0 (0.236)8.0 (0.315)
Rear bumper - Rear combination lamp
clearance B-B
1.0 (0.039) 2.0 (0.079)3.5 (0.138)
Revision: May 2010 2011 Versa
DOOR OUTSIDE MOLDINGEI-29
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DOOR OUTSIDE MOLDING
ComponentINFOID:0000000005929564
Hatchback Models
WIIA1410E
1. Front door outside molding 2. Rear door outside molding3. Rear door corner cover
C. Clip C101
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DOOR OUTSIDE MOLDING
Sedan Models
Removal and InstallationINFOID:0000000005929565
FRONT DOOR OUTSIDE MOLDING
CAUTION:
• Use care while removing to avoid permanent damage to part from excessive force during removal.
• After removal, visually inspect mold ing; replace if deformed or damaged.
Removal
1. Open front door window.
2. Remove front door outside molding screw.
3. While pulling up on front of front door outside molding, insert a
suitable tool beneath the molding and release it from the door
top edge.
WIIA1411E
1. Front door outside molding 2. Rear door outside molding3. Rear door corner cover
C. Clip C101
PIIB3386J
Revision: May 2010 2011 Versa