2011 GMC CANYON Owner's Manual

Bla ck pla te (3 ,1 )
G M C Can yon Owner M an ual - 2011
C usto m er In fo rm atio n 13-3
S TE P TH R EE  Can ad ia n
O w ners : In th e eve nt th at yo u do
n ot fe elyo ur co nce rn s have been
a ddre ss e d afte r fo llo w in g th e
p ro ce dure outlin ed in Ste p s One
a nd Tw o, G enera lM oto rs of C ana da
L im it e d wan ts yo u to be aw are
o f it s pa rtic ip atio n in a no-c h arg e
M edia tio n/A rb it r a tio n Pro gra m .
G ene ra lM oto rs of C anada Lim it e d
h as co m mit t e d to bin din g arb it r a tio n
o f ow ner dis p ute s in vo lv in g
f a cto ry -re la te d ve hic le se rv ic e
c la im s. T he pro g ra m pro vid es fo r
t h e re vie w of th e fa cts in vo lv e d by
a n im partia lth ir d pa rty arb it e r, and
m ay in clu de an in fo rm alh earin g
b efo re th e arb it e r. T he pro gra m is
d esig ned so th a t th e entir e dis p ute
s e ttle m en t pro ce ss, fr o m th e tim e
y o u file yo u r co m pla in t to th e fin a l
d ecis io n, sh ould be co m ple te d in
a ppro xim ate ly 70 days. W ebeli e ve
o ur im partia lp ro g ra m offe rs
a dva nta ge s ove r co u rts in most
j u ris d ic tio ns beca use it is in fo rm al,
q uic k, and fr e e of ch arg e. F
or fu rth er in fo rm atio n co nce rn in g
e lig ib il it y in th e Canad ia n Moto r
V ehic le Arb it r a tio n Pla n (C AM VA P),
c a ll to ll - fr e e 1-8 00-2 07 -0 68 5,
o r ca ll th e Genera lM oto rs
C usto m er C om munic a tio n Centr e ,
1 -8 00-2 63 -3 777 (E ng li s h ),
1 -8 00-2 63 -7 854 (F re nch ),
o r w rit e to :
M edia tio n/A rb it r a tio n Pro gra m
c /o Custo m er C om mun ic a tio n
C entr e
G enera lM oto rs of C an ada Lim it e d
M ail C ode : C A1-1 63-0 05
1 908 Colo n elS am Driv e
O sh aw a, O nta rio L1H 8P 7
T e le phon e: 1-8 00 -9 5 5-5 100
Y our in q uir y sh ou ld be acco m pan ie d
b y th e Vehic le Id e ntif ic a tio n
N um ber(V IN ).
C usto m er Satis fa ctio n
P ro ced ure (M exic o )D id yo u get th e W arra nty Exte n sio n
P la n? This pla n is re co m mended by
G enera lM oto rs to su pple m ent th e
w arra nty in clu ded wit h yo ur new
v e h ic le purc h ase .
S ee yo ur deale r fo r deta ils .

Bla ck pla te (4 ,1 )
G M C Can yon Owner M an ual - 2011
1 3-4 Custo m er In fo rm atio nC usto m er A ss is ta n ce
P ro ced ureO wner sa tis fa ctio n and goo dw ill a re
v e ry im po rta nt to yo ur deale r and
G en era lM oto rs .
N orm ally , an y pro ble m wit h th e
t r a nsa ctio n , sa le , or usa ge of
y o ur ve hic le must be han d le d
b y yo u r dea le r sa le s or se rv ic e
d epartm ents . H ow eve r, w e
r e co gniz e th at desp it e th e good
i n te ntio ns of all p artie s in vo lv e d,
s o m etim es a mis u nde rs ta ndin g
m ay occu r.
I f yo u ha ve apro ble m th at has not
b een sa tis fa cto rily ha nd le d th ro ugh
t h e norm alm ea ns, w e su ggest th e
f o llo w in g ste ps:
S TE P ONE
E xp la in yo ur ca se to th e deale r
s e rv ic e age nt, se rv ic e manager,
d eale r sa le s agen t, or sa le s
m anag er, dep endin g on yo ur ca se . M
ake su re th at th ey ha ve all
n ece ssa ry in fo rm atio n . T he y
a re in te re ste d in yo u r co n tin ua l
s a tis fa ctio n .
S TE P TW O
I f yo u are no t sa tis fie d, ple a se
c o nta ct th e genera lm anag er or th e
d eale rs h ip ow ne r to ask fo r th eir
h elp . If th e y are not able to re so lv e
y o ur ca se , ask th em to co n ta ct th e
r ig ht people at G enera lM oto rs fo r
s u pport, if nee ded .
S TE P TH REE
I f yo ur ca se is not re so lv e d in a
r e aso nable am ou nt of tim e by yo ur
d eale r, ple a se ca ll th e Gen era l
M oto rs Custo m er A ssis ta nce
C ente r(C AC )and pro vid e th e
f o ll o w in g in fo rm atio n :
.
N am e
.
Addre ss
.
P hone num be r
.
M odelye ar
.
B ra nd
.
V ehic le Id entif ic a tio n
N um ber(V IN )
.
M il e age
.
D eliv e ry date
.
D escrip tio n of th e pro ble m
.
D eale rs h ip nam e
.
Deale rs h ip addre ss
S ee Custo m er A ssis ta nce Offic e s
( U .S .and Canada) on page 13 5
o r C usto m er A ssis ta nce Offic e s
( M exic o ) on page 135 fo r m ore
i n fo rm atio n.

Bla ck pla te (5 ,1 )
G M C Can yon Owner M an ual - 2011
C usto m er In fo rm atio n 13-5
C usto m er A ss is ta n ce
O ffic es (U .S .an d Can ad a)G M C enco ura g es cu sto m ers to ca ll
t h e to ll- fr e e num be r fo r assis ta nce .
H ow eve r, if a cu sto m er w is h es to
w rit e or e-m ail G M C,th e le tte r
s h ould be addre ss e d to :U nit e d Sta te sG M C Custo m er A ssis ta nce Cen te r
P .O .B ox 331 72
D etr o it , M I 48 23 2-5 17 2
w ww.G M C.c o m
1 8 00G M C8 78 2 (1 -8 00-4 62-8 782)
1 -8 00 -4 62 -8 58 3 (F or Te xt
T e le p hon e Devic e s (T T Y s))
R oadsid e Assis ta n ce :
1 -8 00 -4 62 -8 78 2
F ro m Puerto Ric o :
1 -8 00 -4 96 -9 99 2 (E ng li s h )
1 -8 00 -4 96 -9 99 3 (S pa nis h )
F ro m U.S .V ir g in Is la nds:
1 -8 00 -4 96 -9 99 4
C an ad aG enera lM oto rs of C ana da Lim it e d
C usto m er C om munic a tio n Centr e ,
M ail C ode : C A1-1 63-0 0 5
1 908 Colo n elS am Driv e
O sh aw a, O nta rio L1H 8P 7
w ww.g m c.c a
1 -8 00-2 63 -3 7 77 (E nglis h )
1 -8 00-2 63 -7 8 54 (F re n ch )
1 -8 00-2 63 -3 8 30 (F or Te xt
T e le phon e Devic e s (T TY s))
R oadsid e Assis ta n ce :
1 -8 00-2 68 -6 8 00A ll O vers ea s Locatio nsP le ase co nta ct th e lo ca lG en era l
M oto rs Busin ess Unit .
M exic o ,C en tr a l A m eric a an d
C arib bean Is la n d s/C oun tr ie s
( E xcep t P uerto Ric o an d
U .S .V ir g in Is la n ds)G enera lM oto rs de Mexic o , S .
d e R.L . de C.V .
C usto m er A ssis ta nce Cente r
A v. E je rc it o Nacio nal# 843
C ol. G ra nada
C .P . 11 520, Mexic o , D .F .
0 1-8 00-4 66-0 801
L ong Dis ta nce : 011 -5 2-5 3 29 0801C usto m er A ssis ta n ce
O ffic es (M exic o )To co nta ct th e Custo m er A ssis ta n ce
C ente r(C AC ), use th e phone
n um bers lis te d in th is se ctio n.
C usto m er assis ta nce is ava ila ble
M onday th ro ugh Frid ay, 08:0 0 to
2 0:0 0 hours , and Satu rd ays fr o m
0 8:0 0 to 15:0 0 hours .
A ll e -m ail in quir ie s to th e Custo m er
A ss is ta nce Cente r(C AC )sh ould be
s e n t to : ca c.g m c@ gm .c o m .

Bla ck pla te (6 ,1 )
G M C Can yon Owner M an ual - 2011
1 3-6 Custo m er In fo rm atio nM exic oF ro m Mexic o Cit y
5 329-0 812
F ro m Oth er M exic o Locatio ns
0 1-8 00-4 66 -0 81 2U nit e d Sta te s an d Can ad a1-8 6 6-4 6 6-8 1 91C osta Ric a0 0-8 00-0 52 -1 00 5G uate m ala1 -8 0 0-9 9 9-5 2 52P an am a00-8 00-0 52 -0 00 1D om in ic an Rep ublic1 -8 8 8-7 5 1-5 3 01
E lS alv ad or800-6 273H ond ura s8 00-0 122 -6 101C usto m er A ssis ta n ce fo r
T e xt Te le p h one (T TY )
U sers (U .S .an d Can ad a)To assis t cu sto m ers who are dea f,
h ard of hearin g, or sp e ech im pa ir e d
a nd who use Te xt Te le p hon es
( T TY s), G M C has TT Y eq uip m en t
a va il a ble at it s Custo m er A ss is ta nce
C ente r. A ny TTY use r ca n
c o m munic a te wit h GM C by dia li n g :
1 -8 00-4 62-8 58 3. T TY use rs in
C anada ca n dia l1 -8 0 0-2 63-3 83 0.
O nlin e Owner C en te rG M C Owner C en te r (U .S .) 
w w w.g m co w nerc en te r.c o mIn fo rm atio n and se rv ic e s
c u sto m iz e d fo r yo ur sp ecif ic
v e hic le  all in one co nve nie nt
p la ce ..
D ig it a lo w ner m anual, w arra nty
i n fo rm atio n, and more
.
S to re onlin e se rv ic e and
m ain te nance re co rd s
.
G M C deale r lo ca to r fo r se rv ic e
n atio nw id e
.
E xc lu siv e priv ile ges and off e rs
.
R eca ll n otic e s fo r yo ur sp ecif ic
v e hic le
.
O nS ta r and GM Card m em ber
S erv ic e s Earn in gs su m marie s

Bla ck pla te (7 ,1 )
G M C Can yon Owner M an ual - 2011
C usto m er In fo rm atio n 13-7
O th er H elp fu lL in ks
G M C  www.g m c.c o m
G M C Merc h and is e 
w ww.g m cc o ll e ctio n.c o m
H elp Cente r  www.g m c.c o m /
h elp ce nte r.
F A Q (F re qu en tly Aske d
Q uestio ns)
.
C onta ct U s
M y GM Can ad a  www.g m .c aM yGM Can ad a is a
p assw ord -p ro te cte d se ctio n of
w ww.g m .c a where yo u ca n sa ve
i n fo rm atio n on GM ve hic le s, get
p ers o naliz e d offe rs , and use han dy
t o ols and fo rm swit h gre ate r ease . H
ere are afe w of th e va lu ab le to o ls
a nd se rv ic e s yo u will h a ve
a cc e ss to :
.
M yShow ro om :F in d and sa ve
i n fo rm atio n on ve hic le s an d
c u rre nt offe rs in yo ur are a.
.
M yDea le rs : S ave deta il s su ch
a s add re ss and ph one nu m ber
f o r each of yo ur pre fe rre d GM
d eale rs .
.
M yDriv e w ay: A cce ss quic k
l i n ks to pa rts and se rv ic e
e stim ate s, ch e ck tr a de-in
v a lu es, or sc h edu le a se rv ic e
a ppo in tm ent by add in g th e
v e hic le s yo u ow n to yo u r
d riv e w ay pro file .
.
M yPre fe re nce s: M anag e yo ur
p ro fil e and use to ols and fo rm s
w it h gre a te r ease .
T o sig n up, vis it th e MyGM .c a
s e ctio n wit h in www.g m .c a .
G M Mobilit y
R eim burs em en t P ro gra m
( U .S .an d Can ad a)T his pro gra m is ava ila ble to
q ualif ie d applic a nts fo r co st
r e im burs e m ent of elig ib le
a fte rm ark e t adaptiv e equip m ent
r e q uir e d fo r yo ur ve hic le , su ch as
h and co ntr o ls or a wheelc h air /
s co ote r lif t fo r th e ve hic le .
F or m ore in fo rm atio n on th e lim it e d
o ffe r, vis it w ww.g m mobili t y .c o m or
c a ll th e GM Mobilit y Assis ta nce
C ente r at 1-8 00-3 23-9 935. Te xt
T e le phone (T T Y )use rs , ca ll
1 -8 00-8 33-9 935.

Bla ck pla te (8 ,1 )
G M C Can yon Owner M an ual - 2011
1 3-8 Custo m er In fo rm atio nG en era lM oto rs of C anada als o
h as a Mob il it y Pro gra m .C all
1 -8 0 0-G M -D RIV E (4 63-7 48 3)
f o r de ta il s . T TY use rs ca ll
1 -8 0 0-2 6 3-3 8 30 .R oad sid e Ass is ta n ce
P ro g ra m (U .S .an d
C an ad a)F or U .S . p urc h ase d ve hic le s, ca ll
1 8 004 628 782; (T e xt Te le p ho ne
( T TY ): 18 888 89 2 43 8).
F or C anadia np urc h a se d ve hic le s,
c a ll 1 -8 00 -2 68 -6 80 0 .
S erv ic e is ava ila ble 24 hours a day,
3 65 days a ye ar.C alli n g fo r A ssis ta n ceW hen ca lli n g Roadsid e Ass is ta nce ,
h ave th e fo llo w in g in fo rm atio n
r e ad y:.
Y our nam e, hom e ad dre ss, and
h om e te le ph one nu m ber
.
Te le ph one num be r of yo ur
l o ca tio n
.
L oca tio n of th e ve h ic le
.
M odel, ye ar, co lo r, an d lic e nse
p la te num ber of th e ve hic le
.
O dom ete r re ad in g, V ehic le
I d entif ic a tio n Num ber (V IN ), and
d eliv e ry da te of th e ve hic le
.
D escrip tio n of th e pro ble m
C overa g eS erv ic e s are pro vid e d up to
5 ye ars /1 60 000 km (1 00,0 0 0 m il e s),
w hic h eve r co m es fir s t.
I n th e U.S ., anyo n e driv in g th e
v e hic le is co ve re d. In Cana da, a
p ers o n driv in g th e ve hic le wit h ou t
p erm is sio n fr o m th e ow ne r is not
c o ve re d.
R oadsid e Assis ta nce is not a part of
t h e New Vehic le Lim it e d W arra nty .
G M C and Gen era lM oto rs of
C anada Lim it e d re se rv e th e rig ht to
m ake any ch a nge s or dis c o n tin ue
t h e Roadsid e Assis ta nce pro gra m at
a ny tim e wit h ou t notif ic a tio n . G
M C and Genera lM oto rs of
C an ad a Lim it e d re se rv e th e rig ht
t o li m it se rv ic e s or paym ent to an
o w ner or driv e r if th ey decid e th e
c la im sare made to o ofte n, or th e
s a m e ty p e of cla im is m ade many
t im es.
S erv ic es Pro vid ed.
E m erg en cy Fuel D eliv ery :
D eliv e ry of enough fu elfo r th e
v e hic le to get to th e neare st
s e rv ic e sta tio n.
.
L ockO ut S erv ic e: Serv ic e to
u nlo ck th e ve hic le if yo u are
l o cke d out. A re m ote unlo ck
m ay be ava ila ble if yo u have
O nS ta r
®. F or se cu rit y re aso ns,
t h e driv e r m ust pre se nt
i d e ntif ic a tio n befo re th is
s e rv ic e is giv e n.

Bla ck pla te (9 ,1 )
G M C Can yon Owner M an ual - 2011
C usto m er In fo rm atio n 13-9
.
E m erg en cy To w Fro m aPublic
R oad or H ig hw ay: To w to th e
n eare st G M C de a le r fo r w arr a nty
s e rv ic e , or if th e ve hic le was in
a cra sh and ca nn ot be driv e n.
A ssis ta n ce is als o giv e n when
t h e ve h ic le is stu ck in th e sa nd,
m ud, or sn ow .
.
Fla t Tir e Chan ge: Serv ic e to
c h ange a fla t tir e wit h th e sp are
t ir e . T he sp are tir e , if equip ped,
m ust be in go od co ndit io n and
p ro pe rly in fla te d. It is th e ow ne r's
r e sp onsib ilit y fo r th e re pair or
r e pla ce m en t of th e tir e if it is not
c o ve re d by th e warra nty .
.
B atte ry Ju m p Sta rt: Serv ic e to
j u m p sta rt a dead batte ry .
.
T rip Routin g Serv ic e : Deta ile d
m aps of N orth Am eric a when
r e qu este d eit h er w it h th e
m ost dir e ct ro u te or th e most
s ce nic ro ute . A ddit io naltr a ve l
i n fo rm atio n is als o ava il a ble .
A llo w th re e weeks fo r deliv e ry .
.
T rip In te rru ptio n Ben efit s an d
A ssis ta n ce : If yo ur tr ip is
i n te rru pte d du e to awarr a nty
f a il u re , in cid e nta le xp ense s
m ay be re im burs e d durin g
t h e 5ye ars /( 1 60 000 km )
1 00,0 0 0 m ile s Pow ertr a in
w arra nty pe rio d . It e m s
c o nsid e re d are hote l, m eals ,
a nd re nta lca r.
S erv ic es Not In clu d ed in
R oad sid e Assis ta n ce.
Im pound to w in g ca use d by
v io la tio n of any la w s.
.
L ega lfin es.
.
M ountin g , dis m ountin g ,
o r ch ang in g of sn ow tir e s,
c h ain s, or oth e r tr a ctio n de vic e s.
.
T o w in g or se rv ic e s fo r ve hic le s
d riv e n on anon -p ublic ro a d or
h ig hw ay.
S erv ic es Specif ic to
C an ad ia n P urc h ased Veh ic le s.
F uel D eliv ery : Reim burs e m ent
i s appro xim ate ly $5 Canadia n.
D ie se lfu eld eliv e ry m ay be
r e str ic te d. P ro pane and oth er
f u els are not pro vid ed th ro ugh
t h is se rv ic e .
.
L ock-O ut S erv ic e: Vehic le
r e gis tr a tio n is re quir e d.
.
T rip Routin g Serv ic e: Lim it of
s ix re quests per ye ar.
.
T rip In te rru p tio n Ben efit s an d
A ssis ta n ce: Must be ove r
2 50 kilo m etr e s fr o m where
y o ur tr ip was sta rte d to
q ualif y . G enera lM oto rs of
C anada Lim it e d re quir e s
p re -a uth oriz a tio n, orig in al
d eta ile d re ce ip ts , and aco py
o f th e re pair ord ers . O nce
a uth oriz a tio n has been re ce iv e d ,
t h e Roadsid e Assis ta nce advis o r
w ill h elp to make arra ngem ents
a nd exp la in how to re ce iv e
p aym ent.

Bla ck pla te (1 0,1 )
G M C Can yon Owner M an ual - 2011
1 3-1 0 Custo m er In fo rm atio n.
A lt e rn ativ e Serv ic e : If
a ssis ta nce ca nn ot be pro vid ed
r ig ht aw ay, th e Roadsid e
A ssis ta n ce advis o r m ay
g iv e perm is sio n to get lo ca l
e m erg ency ro ad se rv ic e . Y ou wil l
r e ce iv e pa ym ent, up to $100,
a fte r se nd in g th e orig in al
r e ce ip t to Road sid e Ass is ta nce .
M ech anic a lfa ilu re s m ay be
c o ve re d, ho w eve r any co st fo r
p arts and la b or fo r re pair s not
c o ve re d by th e warr a nty are th e
o w ner re sp o nsib ili t y .
R oad sid e Assis ta n ce
P ro gra m (M exic o )R oadsid e Assis ta nce is ava ila b le
2 4 hours a day, 365 days of
t h e ye ar.
F or deta ile d in fo rm atio n abo ut
R oadsid e Assis ta nce , ple ase
s e e th e bro ch ure pro vid ed wit h
y o ur new ve hic le or vis it our
w ebsit e at: w ww.g m c.c o m .m x.
N avig ate th e sit e an d clic k on
 A sis te ncia en elC am in o . E -m ail
c o rre sp ond ence sh ou ld be se nt to :
a sis te ncia .g m c@ gm .c o m .
T o co nta ct R oadsid e Ass is ta nce by
p hone, use th e fo ll o w in g num be rs :
M exic o
0 1-8 00-4 66 -0 8 01
U nit e d Sta te s
1 -8 66-4 66-8 90 2
C an ad a
1 -8 00-2 68-6 80 0
S ch ed ulin g Serv ic e
A ppoin tm en ts
( U .S .an d Can ad a)W hen th e ve hic le re quir e s warr a nty
s e rv ic e , co nta ct th e deale r and
r e que st an appoin tm ent. B y
s ch edulin g a se rv ic e appoin tm ent
a n d advis in g th e se rv ic e co nsu lt a nt
o f yo ur tr a nsp orta tio n needs, th e
d e ale r ca n help min im iz e yo ur
i n co nve nie nce .
I f th e ve hic le ca nnot be sch edule d
i n to th e se rv ic e departm ent
i m m edia te ly , ke ep driv in g it until
i t ca n be sc h edule d fo r se rv ic e ,
u n le ss , of co urs e , th e pro ble m is
s a fe ty re la te d. If it is , ple ase ca ll th e
d e ale rs h ip , le t th em kn ow th is , and
a sk fo r in str u ctio ns.
I f th e deale r re quests yo u to brin g
t h e ve hic le fo r se rv ic e , yo u are
u rg ed to do so as early in th e work
d a y as possib le to allo w fo r th e
s a m e day re pair .