2010 MERCEDES-BENZ GLK350 4MATIC Owner's Manual

Vehicle and trailer weights and ratings
The Gross Trailer Weight (GTW) is the weight
of the trailer plus the weight of all cargo,
equipment, luggage, etc. loaded on the
trailer. The maximum permissible GTW to be
towed: 3 500 lb (1 588 kg).
Trailer Tongue Weight Rating (TWR) is the
maximum permissible weight on the trailer
tongue: 280 lb (127 kg) limit for Mercedes-
Benz approved hitch receiver.
Loading a trailer
R When loading a trailer, you should observe
that neither the permissible GTW, nor the
Gross Vehicle Weight Rating (GVWR) are
exceeded. The GVWR is indicated on the
certification label located on the driver’s
door B-pillar ( Y page 227).
Maximum permissible values are listed on
the safety compliance certification labels
for the vehicle and for the trailer to be
towed.
The lowest value listed must be selected
when determining how the vehicle and
trailer are loaded.
R The tongue weight at the hitch ball must be
added to the rear axle weight to prevent
exceeding the rear Gross Axle Weight
Rating (GAWR). The GAWR is indicated on
the certification label located on the
driver’s door B-pillar ( Y page 227).
i Mercedes-Benz recommends loading the
trailer in such a manner that it has a tongue
weight between 8 % and 10 % of the GTW.
i The weight of other accessories,
passengers and cargo will reduce the
maximum trailer weight and tongue weight
your vehicle can tow.
Checking weights of vehicle and trailer
R To assure that the towing vehicle and trailer
are in compliance with the maximum
permissible weight limits, have the loaded
rig (towing vehicle including driver,
passengers and cargo, trailer fully loaded)
weighed on a commercial scale.
R Check the vehicle’s front and rear gross
axle weight, the Gross Trailer Weight (GTW)
and tongue weight.
The values as measured must not exceed
the weight limits listed under “Vehicle and
trailer weights and ratings” ( Y page 247).
Coupling a trailer
Observe maximum permitted trailer
dimensions (width and length).
Most states and all Canadian provinces
require
R safety chains between the towing vehicle
and the trailer
The chains should be criss-crossed under
the trailer tongue. They must be attached
to the hitch receiver, and not to the
vehicle’s bumper or axle.
Make sure to leave enough slack in the
chains to permit turning corners.
R a separate brake system at various trailer
weights
R a break-away switch on trailers with a
separate brake system.
Check with your local state laws for specific
requirements.
The switch activates the trailer brakes in
the possible event that the trailer might
separate from the tow vehicle.
! Do not connect a trailer brake system (if
trailer is so equipped) directly to the
vehicle’s hydraulic brake system, as your
vehicle is equipped with antilock brakes. If
you do, neither the vehicle’s brakes nor the
trailer’s brakes will function properly.
i The provided vehicle electrical wiring
harness for trailer towing has a brake signal
wire for hook-up to a brake controller.
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XMake sure the automatic transmission is in
park position P (Y page 103).XEngage the parking brake for the vehicle
( Y page 102).XClose all doors and the tailgate.XAttach the trailer.XPlug in all electrical connectors.
Towing a trailer
There are many different laws, including
speed limit restrictions, having to do with
trailer towing. Make sure your rig will be legal,
not only for where you reside, but also for
where you will be driving. A good source for
this information can be the police or local
authorities.
Note the following, when driving with a trailer:
R In order to gain skill and an understanding
of the vehicle’s behavior, you should
practice turning, stopping and backing up
in an area which is free of traffic.
R Before you start driving check the
- trailer hitch
- break-away switch
- safety chains
- electrical connections
- lighting
- tires
R Adjust the mirrors ( Y page 84) to permit
unobstructed view beyond rear of trailer.
R If the trailer has electric brakes, start your
vehicle and trailer moving slowly, and then
apply only the trailer brake controller by
hand to make sure the brakes are working
properly.
R Always secure items in the trailer to
prevent load shifts while driving.
R When towing a trailer, check occasionally
to make sure the load is secure, and that
trailer lighting and brakes (if so equipped)
are functioning properly.
R Take into consideration that when towing a
trailer, the handling characteristics are
different and less stable from those when
operating the vehicle without a trailer.
It is important to avoid sudden maneuvers.
R The vehicle and trailer combination is
heavier, and therefore limited in
acceleration and climbing ability, and has a
larger braking distance.
It is more prone to reacting to cross wind
gusts, and requires more sensitive steering
input.
R If possible, do not brake abruptly, but
rather engage the brake slightly at first to
permit the trailer to activate its brake. Then
increase the braking force.
! If the trailer should begin to sway, reduce
the vehicle’s speed immediately.
Do not attempt to straighten out the tow
vehicle and trailer by increasing the speed.
R If the transmission shifts between gears on
inclines repeatedly, shift to a lower gear
range manually ( Y page 106). Select 4, 3 ,
2 or 1.
A lower gear and reduction of speed
reduces the chance of engine overloading
and/or overheating.
R When going down an incline, shift into a
lower gear and use the engine’s braking
effect.
Avoid riding the brakes, thus overheating
the vehicle and trailer brakes (if so
equipped).
R If the engine coolant rises to an extremely
high temperature when the air conditioning
is on, turn off the air conditioning system.
Engine coolant heat can be additionally
vented by opening the windows, switching
the climate control fan speed to high and
setting the temperature control to the
maximum.
R During a passing maneuver extreme care
must be exercised since your vehicle with
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distance ahead than when driving without
a trailer.
Because your vehicle and trailer is longer
than your vehicle alone, you will also need
to go much farther ahead of the passed
vehicle before you can return to your lane.
Decoupling a trailer XMake sure the automatic transmission is in
park position P (Y page 103).XEngage the parking brake for the vehicle
( Y page 102).XClose all doors and the tailgate.XEngage the parking brake for the trailer.XDisconnect all electrical plug connectors.XDecouple the trailer.XMake sure that the trailer coupling is free
of load.
Driving abroad
If you plan to drive the vehicle outside the U.S.
or Canada, you should request dealer
network information for your destination from
any authorized Mercedes-Benz Center.
Control and operation of radio
transmitters
Safety notes
GWarning!
Please do not forget that your primary
responsibility is to drive the vehicle. A driver’s
attention to the road must always be his/her
primary focus when driving. For your safety
and the safety of others, we recommend that
you pull over to a safe location and stop
before placing or taking a telephone call.
If you choose to use the telephone 11
while
driving, please use the hands-free device and
only use the telephone when road, weather
and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
mobile telephone while driving a vehicle.
Only operate the audio system or
COMAND 11
(Cockpit Management and Data
System) if road, weather and traffic
conditions permit. Otherwise, you may not be
able to observe traffic conditions and could
endanger yourself and others.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
Emission control
Certain systems of the engine serve to keep
the toxic components of the exhaust gases
within permissible limits required by law.
These systems will function properly only
when maintained strictly according to factory
specifications. Any adjustments on the
engine should, therefore, be carried out only
by qualified Mercedes-Benz Center
authorized technicians.
Engine adjustments should not be altered in
any way. Moreover, the specified service
procedures must be carried out regularly
according to Mercedes-Benz servicing
requirements. For details refer to the
Maintenance Booklet.
GWarning!
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon
monoxide (CO), and inhaling it can cause
unconsciousness and possible death.
Do not run the engine in confined areas (such
as a garage) which are not properly ventilated.
If you think that exhaust gas fumes are
entering the vehicle while driving, have the
cause determined and corrected
immediately. If you must drive under these
conditions, drive only with at least one
window fully open at all times.
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Maintenance
Notes
The Maintenance System in your vehicle
tracks the distance driven and the time
elapsed since the last maintenance service.
It calculates other maintenance service work
required, and calls for the next maintenance
service accordingly.
We strongly recommend that you have your
vehicle serviced at an authorized Mercedes-
Benz Center. Have it serviced in accordance
with the Maintenance Booklet at the times
called for by the maintenance service
indicator.
iFailure to have the vehicle maintained in
accordance with the Maintenance Booklet
and maintenance service indicator at the
designated times/mileage will result in
vehicle damage not covered by the
Mercedes-Benz Limited Warranty.
Maintenance service indicator
message
Information on maintenance work and
maintenance intervals are specified in the
Maintenance Booklet. Contact an authorized
Mercedes-Benz Center, or visit
www.mbusa.com (USA only) for additional
information.
The maintenance service indicator message
will notify you when the next maintenance
service is required.
Starting approximately 1 month before the
next maintenance service is required, one of
the following messages will appear in the
multifunction display. The messages will
appear while you are driving or when you
switch on the ignition (example service A):
Next Service A in XXXX miles (km)
Next Service A in XX days
Service A Due
An additional number or a further letter in
combination with the maintenance type can
be indicated. This indicates that further
auxiliary maintenance work is required.
Contact an authorized Mercedes-Benz Center
for more information.
Clearing the maintenance service
indicator message
The maintenance service indicator message
is cleared automatically
Rafter approximately 10 seconds when you
switch on the ignition
Rafter approximately 10 seconds when
reaching the service threshold while driving
Rafter approximately 30 seconds, once the
suggested maintenance service term has
passed
XClearing the maintenance service
indicator message manually: Press
button % or button a on the
multifunction steering wheel.
The standard display appears in the
multifunction display.
Maintenance service term exceeded
If you have exceeded the suggested
maintenance service term, you will see the
following message in the multifunction
display:
Service A Exceeded by XXXXX miles
(km)
Service A Exceeded by XXX days
In addition, a signal sounds when the
message appears.
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Any authorized Mercedes-Benz Center will
reset the maintenance service indicator
following a completed maintenance service.
Calling up the maintenance service
indicator display
i The menu overview can be found on
( Y page 113).
You can call up the maintenance service
indicator display at any time to check when
the next maintenance service is required.
XSwitch on the ignition.
The standard display of the control system
appears ( Y page 113).XPress button = or ; on the
multifunction steering wheel to select the
Service menu.XPress button : or 9 to select
ASSYST PLUS .XPress button a on the multifunction
steering wheel to confirm.
The maintenance service indicator display
with the maintenance service deadline
appears in the multifunction display.
i If the battery was disconnected, the days
of disconnection will not be included in the
count shown by the maintenance service
indicator. To arrive at the true maintenance
service deadline, you will need to subtract
these days from the days shown in the
maintenance service indicator message or
maintenance service indicator display.
Resetting the maintenance service
indicator
In the event that the maintenance service on
your vehicle is not carried out at an authorized
Mercedes-Benz Center, you can have the
maintenance service indicator reset.
The automotive maintenance facility carrying
out the maintenance service will find the
information for resetting the maintenance
service indicator in the maintenance-relevant
literature for your vehicle.
Such literature is available at any authorized
Mercedes-Benz Center or directly from
Mercedes-Benz.
! If the maintenance service indicator was
reset inadvertently, have an authorized
Mercedes-Benz Center correct it.
Only reset the maintenance service
indicator if the proper maintenance service
has been performed. Not following the
proper maintenance service as described
in the Maintenance Booklet will result in
engine damage and/or other vehicle
damage not covered by the Mercedes-Benz
Limited Warranty.
Vehicle care
Cleaning and care of the vehicle
Notes
Regular and proper care will help to maintain
the value of your vehicle.
GWarning!
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle’s doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! When cleaning the vehicle, do not use
scouring agents. Never apply strong force
and only use a soft, wet cloth or sponge.
Otherwise you may scratch or damage the
surface to be cleaned.
While in operation, even while parked, your
vehicle is subjected to varying external
influences which, if gone unchecked, can
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attack the paintwork as well as the vehicle
underbody and cause lasting damage.
Such damage is caused not only by extreme
and varying climatic conditions, but also by:
R Air pollution
R Road salt
R Tar
R Gravel and stone chipping
To avoid paint damage, you should
immediately remove:
R Grease and oil
R Fuel
R Coolant
R Brake fluid
R Bird droppings
R Insects
R Tree resins etc.
Frequent washing reduces and/or eliminates
the aggressiveness and potency of the above
adverse influences.
More frequent washings are necessary to
deal with unfavorable conditions:
R near the ocean
R in industrial areas (smoke, exhaust
emissions)
R during winter operation
You should check your vehicle from time to
time for stone chipping or other damage. Any
damage should be repaired as soon as
possible to prevent corrosion.
In doing so, do not neglect the underbody of
the vehicle. A prerequisite for a thorough
check is a washing of the underbody followed
by a thorough inspection. Damaged areas
need to be re-undercoated.
Your vehicle has been treated at the factory
with a wax-base rustproofing in the body
cavities which will last for the lifetime of the
vehicle. Post-production treatment is neither
necessary nor recommended by Mercedes-
Benz because of the possibility ofincompatibility between materials used in the
production process and others applied later.
We have selected vehicle-care products and
compiled recommendations which are
specially matched to our vehicles and which
always reflect the latest technology. You can
obtain Mercedes-Benz approved vehicle-care
products at an authorized Mercedes-Benz
Center.
Scratches, corrosive deposits, corrosion or
damage due to negligent or incorrect care
cannot always be removed or repaired with
the vehicle-care products recommended
here. In such cases it is best to seek aid at an
authorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references to
Mercedes-Benz approved vehicle-care
products.
Power washer
! Follow the instructions provided by the
power washer manufacturer on
maintaining a distance between the vehicle
and the nozzle of the power washer.
Never use a round nozzle to power-wash
tires. The intense jet of water can result in
damage to the tire.
Always replace a damaged tire.
Always keep the jet of water moving across
the surface. Do not aim directly at electrical
parts, electrical connectors, seals, or other
rubber parts.
Tar stains
Quickly remove tar stains before they dry and
become more difficult to remove. A tar
remover is recommended.
Paintwork, painted body components
! Affixing stickers, magnets, adhesive tape
or similar materials to painted body
components may damage the paintwork.
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Mercedes-Benz approved Paint Care should
be applied when water drops on the paint
surface do not “bead up”. This should
normally be done every 3 to 5 months,
depending on the climate and washing
detergent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface shows
signs of embedded dirt (i.e. loss of gloss).
Do not apply any of these products or wax if
your vehicle is parked in the sun or if the hood
is still hot.XUse the appropriate MB-Touch-Up Stick for
quick and provisional repairs of minor paint
damage (i.e. chips from stones, vehicle
doors, etc.).
Engine cleaning
Prior to cleaning the engine compartment,
make sure to protect electrical components
and connectors from contact with water and
cleaning agents.
Corrosion protection, such as MB
Anticorrosion Wax should be applied to the
engine compartment after every engine
cleaning. Before applying, all control linkage
bushings and joints should be lubricated. The
poly-V-belt and all pulleys should be
protected from any wax.
Vehicle washing
In the winter, thoroughly remove all traces of
road salt as soon as possible.
When washing the vehicle underbody, do not
forget to clean the inner sides of the wheels.
Hand-wash
XDo not use hot water or wash your vehicle
in direct sunlight.XOnly use a soft, wet cloth or sponge to
clean the vehicle.XOnly use a mild vehicle wash detergent,
such as Mercedes-Benz approved Car
Shampoo.XThoroughly spray the vehicle with a
diffused jet of water.XDo not spray directly towards the
ventilation intake.XUse plenty of water and rinse the sponge
and chamois frequently.XRinse with clean water and dry with a
chamois thoroughly.
Do not allow cleaning agents to dry on the
finish.
Automatic car wash
You can have your vehicle washed in an
automatic car wash from the start. Brushless
car washes are preferable.
XTo protect the filter system, activate the air
recirculation mode using button g on
the climate control panel.
! Do not clean your vehicle in an automatic
touchless car wash which uses caustic
spray. Caustic spray will damage the paint
or ornamental moldings.
If the vehicle is very dirty, prewash it before
running it through the automatic car wash.
! Make sure the combination switch is set
to wiper setting $. Otherwise, the rain
sensor could activate and cause the wipers
to move unintentionally. This may lead to
vehicle damage.
Due to the width of the vehicle, fold in
exterior rear view mirrors prior to running
the vehicle through an automatic car wash
to prevent damage to the mirrors.
XWhen taking the vehicle through an
automatic conveyor-type car wash:
Make sure the automatic transmission
remains in neutral position N.
When leaving the automatic car wash, make
sure the mirrors are folded out.
After running the vehicle through an
automatic car wash, wipe any wax off of the
windshield and the wiper blade inserts. This
will prevent smears and reduce wiping noise
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which can be caused by residual wax on the
windshield.
Ornamental moldings
XFor regular cleaning and care of ornamental
moldings, use a damp cloth.
! Do not use chrome cleaner on ornamental
moldings. Although ornamental moldings
may have chrome appearance, they could
be made of anodized aluminum that will be
damaged when cleaned with chrome
cleaner. Instead, use a damp cloth to clean
those ornamental moldings.
For very dirty ornamental moldings of
which you are sure are chrome-plated, use
a chrome cleaner. If in doubt whether an
ornamental molding is chrome-plated,
contact an authorized Mercedes-Benz
Center.
Headlamps, brake lamps, tail lamps,
side markers, turn signal lenses
XUse a mild vehicle wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
! Only use window cleaning solutions that
are suitable for plastic lamp lenses.
Window cleaning solutions which are not
suitable may damage the plastic lamp
lenses of the headlamps. Therefore, do not
use abrasives, solvents or cleaners that
contain solvents.
Cleaning the driving system sensors
To clean the bumper area near driving system
sensors : observe the following:
RUse a mild vehicle wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
RUse a soft, non-scratching cloth.
! If you use a power washer to clean the
sensor covers, observe the following:
RFollow the instructions provided by the
power washer manufacturer.
RMaintain a distance between the sensor
covers and the nozzle of the power
washer.
Cleaning the rear view camera lens
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