2010 MERCEDES-BENZ GLK350 4MATIC Owner's Manual

Self-test
BabySmart™ .................................... 46
OCS (Occupant Classification
System) ........................................... 45
Tele Aid .......................................... 201
Service
see Maintenance
Service, parts .................................... 328
Service and warranty information ..... 19
Service intervals see Maintenance System, Service
indicator message
Service life (tires) .............................. 232
Service menu ..................................... 118
Settings
Factory setting (KEYLESS-GO) .........69
Factory setting (SmartKey) ..............67
Memory function .............................. 86
Menu ............................................. 119
Selective setting (KEYLESS-GO) .......69
Selective setting (SmartKey) ............67
Side impact air bags ........................... 40
Side marker lamps
Cleaning lenses ............................. 254
Messages in the multifunction
display ........................................... 284
Replacing bulbs ............................. 304
Sidewall (tires) .................................. 241
SmartKey see Key, SmartKey
SmartKey with KEYLESS-GO
see Key, SmartKey
Snow chains ...................................... 242
Snow tires see Winter tires
Spare wheel ....................................... 331
Mounting ....................................... 312
Storage location ............................ 262
Speedometer ....................................... 28
Speed settings
Cruise control ................................ 169
Resume function ............................ 170
Sport Utility Vehicle
see SUV SRS (Supplemental Restraint System)
Indicator lamp ......................... 36, 293
Messages in the multifunction
display ........................................... 275
Standing water, driving through ...... 246
Starter switch positions
KEYLESS-GO .................................... 76
SmartKey ......................................... 76
Starting difficulties (engine) .............. 99
Starting the engine ............................. 98
Steering column see Multifunction steering wheel,
Adjustment
Steering wheel
see Multifunction steering wheel
Stolen Vehicle Recovery Services ... 205
Storage compartments ..................... 192
Storing tires ....................................... 233
Stranded vehicle ............................... 324
Sun visors .................................. 195, 196
SUV (Sport Utility Vehicle) ................. 21
T
Tachometer .................................. 28, 109
Overspeed range ........................... 109
Tailgate
Closing ............................................. 71
Messages in the multifunction
display ........................................... 277
Opening ........................................... 71
Power tailgate .................................. 72
Unlocking manually .......................300
Tail lamps ........................................... 305
Cleaning lenses ............................. 254
Messages in the multifunction
display ........................................... 286
Replacing bulbs ............................. 305
Tar stains ........................................... 252
Technical data
Air conditioning refrigerant ....335, 336
Brake fluid ............................. 334, 336
Capacities fuels, coolants,
lubricants etc. ................................ 334
Coolant .................................. 334, 337
Engine oil additives ........................336
Engine oils ............................. 334, 335
Fuel requirements .......................... 337
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Gasoline additives .......................... 337
Identification labels .......................328
Premium unleaded gasoline ...........336
Rims and tires ................................ 331
Spare wheel ................................... 333
Vehicle specification GLK 350 .......330
Vehicle specification
GLK 350 4MATIC ........................... 330
Washer and headlamp cleaning
system ................................... 335, 339
Technical data (dimensions)
see Vehicle specification
Technical data (electrical system)
see Vehicle specification
Technical data (engine)
see Vehicle specification
Technical data (weights)
see Vehicle specification
Tele Aid ............................................... 200
Emergency calls ............................. 201
Information button .........................203
Initiating an emergency call
manually ........................................ 202
Messages in the multifunction
display ........................................... 275
Remote door lock .......................... 205
Remote door unlock ......................204
Roadside Assistance button ..........203
Search & Send ............................... 204
SOS button .................................... 202
Stolen Vehicle Recovery Services ..205
System self-test ............................. 201
Telephone .................................... 29, 155
Answering/ending a call ................117
Call lists ......................................... 164
Emergency calls “911” ..................161
Hands-free microphone ...................32
Making calls ................................... 165
Menu ............................................. 117
Operation ....................................... 117
Phone book ........................... 117, 162
Redialing ........................................ 118
Temperature
Coolant .......................................... 109
Interior temperature ......................180
Outside .......................................... 110
Tether anchorage points
see Children in the vehicle Tie-down rings ................................... 188
Tightening torque
Wheels ........................................... 317
Time setting ....................................... 121
TIN (Tire Identification Number) ...... 241
Tire and Loading Information
placard ............................................... 227
Tire and loading terminology ........... 239
Tire Identification Number see TIN
Tire inflation pressure
Checking ........................................ 221
Important notes on ........................220
Label on the inside of fuel filler
flap ................................................ 220
Placard on driver’s door B-pillar .....227
Tire labeling ....................................... 235
Tire load rating .................................. 240
Tire ply composition and material
used .................................................... 241
Tire pressure loss warning system . 222
Tires ........................................... 218, 331
Advanced Tire Pressure
Monitoring System (Advanced
TPMS) ............................................ 224
Air pressure ................................... 219
Care and maintenance ...................232
Cleaning ......................................... 233
Direction of rotation, spinning .......231
Important notes on tire inflation
pressure ........................................ 220
Inflation pressure ........................... 221
Information placard .......................227
Inspection ...................................... 232
Labeling ......................................... 235
Load index ............................. 235, 240
Load rating .................................... 240
Messages in the multifunction
display ................................... 268, 288
Ply composition and material
used ............................................... 241
Problems under-/overinflation ......221
Retreads ........................................ 218
Rims and tires (technical data) ......331
Rotation ......................................... 234
Service life ..................................... 232
Sizes .............................................. 331
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Speed rating .......................... 236, 241
Storing ........................................... 233
Temperature .......................... 220, 234
Terminology ................................... 239
Tire Identification Number .............241
Tire pressure loss warning system . 222
TPMS low tire pressure/
malfunction telltale ........................296
Traction ................................. 233, 241
Tread ............................................. 241
Tread depth ........................... 232, 241
Treadwear ...................................... 233
Treadwear indicators .............232, 241
Vehicle maximum load on ..............241
Wear pattern .................................. 234
Winter tires ............................ 241, 331
Tire speed rating ....................... 236, 241
Tongue Weight Rating see TWR
Top tether
see Children in the vehicle
Total load limit ................................... 241
Towing
Towing eye bolt .............................. 322
Trailer .................................... 106, 246
Vehicle ........................................... 321
Towing eye bolt ................................. 322
Traction ...................................... 233, 241
Trailer towing ............................ 106, 246
Coupling a trailer ........................... 247
Decoupling ..................................... 249
Electrical connections .................... 246
Towing ........................................... 248
Trailer hitch ................................... 246
Weights and ratings .......................247
Transfer case ..................................... 108
Transmission see Automatic transmission
Transmission fluid level .................... 216
Transmission gear selector lever see Gear selector lever
Transmission positions .................... 104
Traveling abroad ............................... 249
Tread (tires) ....................................... 241
Tread depth (tires) .................... 232, 241
Treadwear .......................................... 233
Treadwear indicators (tires) .... 232, 241Trip menu ........................................... 113
Turning off the engine ...................... 102
Turn signals ......................................... 90
Cleaning lenses ............................. 254
Indicator lamps ................................ 28
Messages in the multifunction
display ........................................... 287
Replacing bulbs ............................. 304
TWR (Tongue Weight Rating) ........... 241
U
Uniform Tire Quality Grading
Standards .................................. 233, 241
Units
Selecting speedometer display
mode ............................................. 120
Unleaded gasoline, premium ........... 336
Unlocking the vehicle
KEYLESS-GO .................................... 67
Manually ........................................ 299
SmartKey ......................................... 66
Upholstery, cleaning ......................... 257
Useful features .................................. 195
V
Vehicle
Battery ........................................... 317
Care ............................................... 251
Control system .............................. 110
Identification Number (VIN) ...........328
Locking/unlocking ........................... 66
Lowering (wheel change) ...............317
Modifications and alterations,
Operating safety .............................. 22
Towing ........................................... 321
Unlocking/locking manually ..........299
Vehicle dimensions
see Vehicle specification
Vehicle Identification Number
(VIN) ................................................... 328
Vehicle jack see Jack
Vehicle lighting .................................... 87
Vehicle loading
Cargo tie-down rings ...................... 188
Instructions .................................... 187
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Load limit ....................................... 228
Roof rack ....................................... 188
Split rear seat bench .....................189
Terminology ................................... 239
Vehicle maximum load on the tire ... 241
Vehicle specification
GLK 350 ........................................ 330
GLK 350 4MATIC ........................... 330
Vehicle status message memory .... 118
Vehicle tool kit .................................. 260
Vehicle washing see Vehicle care
Vehicle weights
see Vehicle specification
W
Warning sounds
Driver’s or passenger’s seat belt .....50
Parking brake ................................ 272
Parktronic system ..........................174
Seat belt telltale ............................ 292
Warranty coverage ............................ 328
Washer and headlamp cleaning
system ................................................ 339
Washer fluid
Mixing ratio .................................... 339
Refilling .......................................... 217
Washing the vehicle .......................... 251
Wear pattern (tires) .......................... 234
Weights (vehicle) see Vehicle specification
Wheel
Changing ....................................... 312
Removing ....................................... 314
Spare ............................................. 312
Tightening torque ........................... 317
Wheels, sizes ..................................... 331
Wheels, Tires and .............................. 218
Window curtain air bags ..................... 41
Windows see Power windows
Windows, cleaning ............................ 255
Windshield
Cleaning wiper blades .................... 255
Defogging ...................................... 182
Washer fluid ................................... 339
Wipers ............................................. 93
Windshield wipers
Replacing wiper blades ..................310
Winter driving
Instructions .................................... 243
Snow chains .................................. 242
Tires ............................................... 241
Winter tires ................................ 241, 331
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Product Information
Please observe the following in your own best
interest:
We recommend using Genuine Mercedes-
Benz Parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles.
We are unable to make an assessment for
other products and therefore cannot be held
responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
Use of such parts and accessories could
adversely affect the safety, performance or
reliability of your vehicle. Please do not use
them.
Genuine Mercedes-Benz Parts and pre-
approved conversion parts and accessories
are available at any authorized Mercedes-
Benz Center. In addition, you will receive
comprehensive information on permissible
technical modifications and expert
installations.
Operator’s Manual
Notes
This Operator’s Manual contains a great deal
of useful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator’s Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
We continuously strive to improve our
product and ask for your understanding that
we reserve the right to make changes in
design and equipment. Therefore,
information, illustrations, and descriptions in
this Operator’s Manual might differ from your
vehicle.
Vehicle equipment
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about
operating particular equipment, any
authorized Mercedes-Benz Center will be glad
to demonstrate the proper procedures.
Optional equipment is also described in this
manual, including operating instructions
wherever necessary. Since they are special-
order items, the descriptions and illustrations
herein may vary slightly from the actual
equipment of your vehicle.
If there are any equipment details that are not
shown or described in this Operator’s
Manual, any authorized Mercedes-Benz
Center will be glad to inform you of correct
care and operating procedures. The
Operator’s Manual and Maintenance Booklet
are important documents and should be kept
with the vehicle.
Service and warranty information
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your Mercedes-Benz,
including:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
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Rhode Island, and Vermont Emission
Control System Warranty
R State Warranty Enforcement Laws (Lemon
Laws)
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Written notification should not be sent to a
dealer, it should be addressed to
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
1-800-FOR-MERCedes (1-800-367-6372)
(in the USA) 1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
Roadside Assistance will be provided in
accordance with standard program
guidelines which include providing service to
the vehicle up to a reasonable distance from
a paved roadway. We will make every effort
to assist in a breakdown situation, however,
the accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Center technician or the tow service provider
on a case-by-case basis and may be a factor
in our ability to respond.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
For additional information refer to the
Mercedes-Benz Roadside Assistance
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Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) in your vehicle literature portfolio.
Change of address or ownership
If you change your address, be sure to send
in the “Change of Address Notice” found in
the Service and Warranty Information
Booklet, or simply call the Mercedes-Benz
Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes (1-800-367-6372), or
Customer Service (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Truck” found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372), or Customer Service (in
Canada) at 1-800-387-0100.
Operating your vehicle outside the
USA or Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available;
the use of leaded fuels will damage the
catalysts.
R Gasoline may have a considerably lower
octane rating, and improper fuel can cause
engine damage.
Certain Mercedes-Benz models are available
for delivery in Europe under our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to:
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Sport Utility Vehicle
GWarning!
This Sport Utility Vehicle is designed for both
on-road and off-road use. It can go places and
perform tasks for which conventional 2-wheel
drive passenger cars are not intended. This
vehicle will handle and maneuver differently
from conventional passenger cars in driving
conditions which may occur on streets,
highways and off-road use.
This vehicle has a higher ground clearance
and a higher center of gravity than many
passenger cars. As with other vehicles of this
type, if you make sharp turns at excessive
speeds or abrupt maneuvers, the vehicle may
roll over or may go out of control and crash.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the
Operator’s Manual. Take time to become
familiar with the driving characteristics of this
vehicle. Be sure you are familiar with all
vehicle controls. Learn how your vehicle
handles on different road surfaces. Do not
attempt sharp turns at excessive speeds or
abrupt maneuvers or other unsafe driving
actions that can cause loss of vehicle control.
When driving off-road or working the vehicle
hard, do not overload it. And, always wear
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your seat belts at all times. In a rollover crash,
an unbelted person is significantly more likely
to die than a person wearing a seat belt.
Operating safety
GWarning!
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle’s electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore never
turn off the engine while driving.
GWarning!
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant
vibration or ride disturbance, or you suspect
that damage to your vehicle as occurred:
R turn on your hazard warning flashers
R slow down carefully
R drive with caution to an area which is a safe
distance from the road
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
Proper use of the vehicle
Proper use of the vehicle requires that you are
familiar with the following information and
rules:
R the safety precautions in this manual
R the “Technical data” section in this manual
R traffic rules and regulations
R motor vehicle laws and safety standards
GWarning!
Various warning labels are attached to your
vehicle. These warning labels are intended to
make you and others aware of various risks.
Do not remove any of these warning labels
unless explicitly instructed to do so by
information on the label itself. Removing
warning labels may cause you and others to
be unaware of certain risks which may result
in an accident and/or personal injury.
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and corrected if required. If the matter is not
handled to your satisfaction, please discuss
the problem with the Mercedes-Benz Center
management or, if necessary, contact us at
one of the following addresses:
In the USA:
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Customer Relations Department
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