2010 CHRYSLER PT CRUISER Owners Manual

Miles108,000 114,000 120,000 126,000 132,000 138,000
(Kilometers) (180 000) (190 000) (200 000) (210 000) (220 000) (230 000)
[Months] [108] [114] [120] [126] [132] [138]
Change engine oil and engine oil filter. X X XXXX
Rotate tires. X X XXXX
Adjust parking brake on vehicles equipped
with four-wheel disc brakes. X
Replace the air cleaner filter.* X
Replace the generator belt. X
Replace power steering/air conditioning belt. X
Flush and replace the engine coolant at
120 months, if not done at 102,000 miles
(200 000 kg). X
Replace the spark plugs and ignition cables. X
Replace the make-up air filter.* X
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Miles144,000 150,000
(Kilometers) (240 000) (250 000)
[Months] [144] [150]
Change engine oil and engine oil filter. X X
Rotate tires. XX
Adjust parking brake on vehicles equipped with four-wheel disc brakes. X
Replace the spark plugs. X
Adjust the generator belt tension. X
Replace the air cleaner filter.* X
* This maintenance is recommended by the manufacturer
to the owner but is not required to maintain the emis-
sions warranty.
‡ This maintenance is not required if previously replaced.
Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all
receipts.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle .............................. 341
▫ Prepare For The Appointment ........... 341
▫ Prepare A List ...................... 341
▫ Be Reasonable With Requests ............ 341
 If You Need Assistance ................. 341
▫ Chrysler Group LLC Customer Center ..... 342
▫ Chrysler Canada Inc. Customer Center ..... 342
▫ In Mexico Contact .................... 342 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 343
▫ Service Contract ..................... 343
 Warranty Information .................. 344
 MOPAR Parts....................... 344
 Reporting Safety Defects ................ 344
▫ In The 50 United States And Washington,
D.C. .............................. 344
▫ In Canada ......................... 345
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Publication Order Forms ................ 345
 Department Of Transportation Uniform Tire
Quality Grades ........................ 346
▫ Treadwear ......................... 347 ▫
Traction Grades ..................... 347
▫ Temperature Grades .................. 347
340 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
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IF YOU NEED CONSUMER ASSISTANCE 341

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247–9753
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
342 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922 (Canadian residents, call 1-800-485-
2001).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
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IF YOU NEED CONSUMER ASSISTANCE 343