
RF-4
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SYMPTOM DIAGNOSIS
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000001704188
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to IP-8, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
• Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
• Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
• Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
• Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
• Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
• Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
• Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
• Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842

SQUEAK AND RATTLE TROUBLE DIAGNOSES
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If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Engine Ear or mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
• removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.
• tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks.
Refer to RF-6, "
Generic Squeak and Rattle Troubleshooting".
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loosening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane
tape are available through your authorized Nissan Parts Department.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
Each item can be ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 × 135 mm (3.94 × 5.31 in)/76884-71L01: 60 × 85 mm (2.36 × 3.35 in)/76884-71L02: 15 ×
25 mm (0.59 × 0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 × 50 mm (1.97 × 1.97 in)/73982-50Y00: 10 mm (0.39 in) thick, 50
× 50 mm (1.97 × 1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 × 50 mm (1.18 × 1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15 × 25 mm (0.59 × 0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll

RF-6
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
The following materials, not available through NISSAN Parts Department, can also be used to repair squeaks
and rattles.
UHMW(TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingINFOID:0000000001704189
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment

RF-8
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Diagnostic Worksheet
INFOID:0000000001704190
LAIA0072E

TROUBLE DIAGNOSIS
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< FUNCTION DIAGNOSIS >
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Terminal and Reference Value for Sunroof Motor AssemblyINFOID:0000000001704196
Work FlowINFOID:0000000001704197
1. Check the symptom and customer's requests.
2. Understand the outline of system. Refer to RF-10, "
System Description" .
3. According to the trouble diagnosis chart, repair or replace the cause of the malfunction.
Refer to RF-16, "
Trouble Diagnosis Chart by Symptom" .
4. Does sunroof system operate normally? If Yes, GO TO 5. If No, GO TO 3.
5. Inspection End.
CONSULT-III Function (BCM)INFOID:0000000001704198
CONSULT-III can display each diagnostic item using the diagnostic test modes shown following.
Te r m i n a lWire col-
orItem ConditionVoltag e
(Approx.)
1 R Sunroof switch (UP/CLOSE) signalIgnition switch ON and sunroof
switch in UP/CLOSE position0
Ignition switch ON and sunroof
switch in OFF positionBattery voltage
5 G Sunroof switch (DOWN/OPEN) signalIgnition switch ON and sunroof
switch in DOWN/OPEN position0
Ignition switch ON and sunroof
switch in OFF positionBattery voltage
7PBAT power supply — Battery voltage
8 O Vehicle speed signalSpeedometer operated [when ve-
hicle speed is approx. 40 km/h
(25 MPH)]
9 W RAP signalIgnition switch ON Battery voltage
Within 45 seconds after ignition
switch is turned OFFBattery voltage
When front door LH or RH is
opened while retained power is
operating0
10 B Ground — 0
ELF1080D
BCM diagnostic
test itemDiagnostic mode Description
Inspection by partWORK SUPPORTSupports inspections and adjustments. Commands are transmitted to the BCM for
setting the status suitable for required operation, input/output signals are received
from the BCM and received data is displayed.
DATA MONITOR Displays BCM input/output data in real time.
ACTIVE TEST Operation of electrical loads can be checked by sending drive signal to them.
SELF-DIAG RESULTS Displays BCM self-diagnosis results.
CAN DIAG SUPPORT MNTR The result of transmit/receive diagnosis of CAN communication can be read.
ECU PART NUMBER BCM part number can be read.
CONFIGURATION Performs BCM configuration read/write functions.

RF-16
< FUNCTION DIAGNOSIS >
TROUBLE DIAGNOSIS
Work Support
INFOID:0000000001704199
Active TestINFOID:0000000001704200
Data MonitorINFOID:0000000001704201
Trouble Diagnosis Chart by SymptomINFOID:0000000001704202
BCM Power Supply and Ground Circuit InspectionINFOID:0000000001704203
Refer to BCS-15, "BCM Power Supply and Ground Circuit Inspection" .
Sunroof Switch System InspectionINFOID:0000000001704204
1.SUNROOF SWITCH INPUT SIGNAL CHECK
Work item Description
RETAINED PWR SETRAP signal’s power supply period can be changed by mode setting. Selects RAP sig-
nal’s power supply period between the following three steps.
• MODE 1 (45 sec.) / MODE 2 (OFF) / MODE 3 (2 min.)
Test item Description
RETAINED PWRThis test is able to supply RAP signal (power) from BCM to power window system,
power sunroof system. Those systems can be operated when turning on "RETAINED
PWR" on CONSULT-III screen even if the ignition switch is turned OFF.
NOTE:
During this test, CONSULT-III can be operated with ignition switch in "OFF" po-
sition. "RETAINED PWR" should be turned "ON" or "OFF" on CONSULT-III
screen when ignition switch ON. Then turn ignition switch OFF for checking re-
tained power operation. CONSULT-III might be stuck if "RETAINED PWR" is
turned "ON" or "OFF" on CONSULT-III screen when ignition switch is OFF.
Monitored item Description
IGN ON SW Indicates [ON/OFF] condition of ignition switch.
DOOR SW-DR Indicates [ON/OFF] condition of front door switch LH.
DOOR SW-AS Indicates [ON/OFF] condition of front door switch RH.
Symptom Diagnostic procedure and repair order Refer to page
Sunroof does not operate.1. BCM power supply and ground circuit checkBCS-15
2. Sunroof motor assembly power supply and ground
circuit checkRF-18
3. Sunroof switch system checkRF-16
4. Replace sunroof motor assemblyRF-21
Motor does not stop at the sunroof fully-open or fully-closed
position.1. Initialization procedure checkRF-10
2. Replace sunroof motor assemblyRF-21
Retained power operation does not operate properly.1. Check the retained power operation mode settingRF-102. BCM power supply and ground circuit checkBCS-15
3. Door switch checkRF-19
4. Replace sunroof motor assemblyRF-21
Sunroof does not do the interruption detection. 1. Replace sunroof motor assemblyRF-21

SC-16
< SERVICE INFORMATION >
STARTING SYSTEM
DIAGNOSTIC PROCEDURE 1
Check Starter Motor Circuit
*1 For battery testing, use Battery Ser-
vice Center (J-48087). For details
and operating instructions, refer to
Technical Service Bulletin and/or Bat-
tery Service Center User Guide.*2 "MINIMUM SPECIFICATION OF
CRANKING VOLTAGE REFERENC-
ING COOLANT TEMPERATURE"*3 "Check Starter Motor Circuit"
*4 "Check Magnetic Switch Circuit"
WKIA4532E

STARTING SYSTEM
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1.CHECK POWER SUPPLY TO STARTER MOTOR
1. Remove the fuel pump fuse.
2. Crank or start the engine (where possible) until the fuel pressure is released.
3. Turn the ignition switch OFF.
4. Check that the starter motor connector F27 connection is clean and tight.
5. Check voltage between starter motor connector F27 terminal B
and ground using a digital circuit tester.
OK or NG
OK >> GO TO 2.
NG >> Check harness between the battery and the starter
motor for open circuit.
2.CHECK VOLTAGE DROP ON STARTER MOTOR CIRCUIT
1. Check voltage between starter motor connector F27 terminal B
and battery positive terminal using a digital circuit tester.
OK or NG
OK >> GO TO 3.
NG >> Check harness between the battery and the starter
motor for poor continuity.
3.CHECK VOLTAGE DROP ON STARTER MOTOR GROUND CIRCUIT
1. Check voltage between starter motor case and battery negative
terminal using a digital circuit tester.
OK or NG
OK >> Starter motor ground circuit is OK. Further inspection is
necessary. Refer to "WORK FLOW" .
NG >> Check harness between the starter motor case and
ground for poor continuity.
DIAGNOSTIC PROCEDURE 2
Check Magnetic Switch Circuit
1.CHECK POWER SUPPLY TO MAGNETIC SWITCH
1. Remove the fuel pump fuse.
2. Crank or start the engine (where possible) until the fuel pressure is released.
3. Turn the ignition switch OFF.
4. Disconnect starter motor connector F28.Battery voltage should exist
WKIA0137E
Ignition switch in
START: Less than 0.2V
WKIA0138E
Ignition switch in
START: Less than 0.2V
WKIA0139E