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Troubleshooting
263KEYLESS GO*
Problem Possible cause/consequence Suggested solutions
You cannot lock or unlock the
vehicle using the KEYLESS GO
key. The KEYLESS GO key batteries
are discharged or nearly dis-
charged. X
Lock or unlock the vehicle using the remote control function of the
key.
Point the tip of the key at the driver's door handle from close
range and try to open the vehicle again.
If this does not work:
X Lock or unlock the vehicle using the emergency key element
(Y page 266).
X Check the KEYLESS GO key batteries (Y page 270) and replace
them if necessary (Y page 270). There is a fault with KEYLESS GO. X
Lock or unlock the vehicle using the remote control function of the
key.
To do this, point the tip of the key at the driver's door handle
from close range and try to open the vehicle again.
X Have the KEYLESS GO key checked at a qualified specialist work-
shop. There is interference from a pow-
erful source of radio waves. X
Lock or unlock the vehicle using the emergency key element
(Y page 266). The battery check lamp in the
KEYLESS GO key does not light
up when tested. The KEYLESS GO key batteries
are discharged. X
Change the batteries ( Y page 270). Practical advice
* optional
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Troubleshooting
264 Problem Possible cause/consequence Suggested solutions
The vehicle cannot be started
using the KEYLESS GO key and
the
KEYLESS GO button. The KEY-
LESS GO key is in the vehicle. A door is open. The key therefore
cannot be detected so easily. X
Close the door and try to start the vehicle again. You did not depress the brake
when starting the engine. X
Depress the brake and press the KEYLESS GO button. There is interference from a pow-
erful source of radio waves. X
Start your vehicle using the KEYLESS GO key in the ignition lock. You have lost the KEYLESS GO
key. X
Have the KEYLESS GO key cancelled at a Mercedes-Benz Service
Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Auxiliary heating/ventilation*
Problem Possible cause/consequence Suggested solutions
The auxiliary heating is not work-
ing. The fuel level is down to the
reserve level. X
Refuel at the nearest filling station. The battery is not sufficiently
charged. X
Charge the battery. The auxiliary heating is faulty. X
Have the auxiliary heating checked at a qualified specialist work-
shop. Practical advice
* optional
219_AKB; 2; 4, en-GB
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Locking/unlocking in an emergency
266 Locking/unlocking in an emergency
Emergency key
If the vehicle can no longer be unlocked or
locked with the key or the KEYLESS GO
key*, use the emergency key element.
If you use the emergency key element to
unlock and open the driver's door or the boot
lid, the anti-theft alarm system* will be trig-
gered ( Y page 61).
There are several ways to turn off the alarm:
X Press the k or j button on the key.
or
X Insert the key into the ignition lock.
or
X Press the KEYLESS GO but-
ton* ( Y page 74).
or
X Lock or unlock the vehicle using KEYLESS
GO*. Releasing and removing the emergency
key element 1
Release catch
2 Emergency key element
X Push release catch 1 in the direction of
the arrow and at the same time remove
emergency key element 2 from the key. Unlocking the vehicle
If the vehicle can no longer be unlocked cen-
trally with the key or the KEYLESS GO key*:
X Remove the emergency key element from
the key (Y page 266). $
To unlock
X Insert the emergency key element fully into
the lock of the driver's door.
X Turn the emergency key element anti-
clockwise to position $.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it. Practical advice
* optional
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Locking/unlocking in an emergency
267Locking the vehicle
If the vehicle can no longer be locked cen-
trally with the key or the KEYLESS GO key*:
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the boot lid.
X Press the central locking button
(Y page 70).
X Check whether the locking knobs on the
doors are still visible. Press the locking
knobs down by hand if necessary.
X Remove the emergency key element from
the key (Y page 266).$ To lock X
Insert the emergency key element fully into
the lock of the driver's door.
X Turn the emergency key element clockwise
as far as it will go to position $.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Check whether the doors and the boot lid
are locked.
Opening the boot
To unlock the boot
! The boot lid swings upwards when
opened. Therefore, make sure that there is
enough space above the boot lid.
If the boot can no longer be unlocked with the
key or the KEYLESS GO key*:
X Remove the emergency key element from
the key (Y page 266).
Boot lock
$ To unlock the boot
X Insert the emergency key element fully into
the boot lock.
X Turn the emergency key element anti-
clockwise as far as it will go to position
$ and pull the boot lid handle.
The boot is unlocked.
X Turn the emergency key element back and
remove it.
Practical advice
* optional
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Fuses
296 Before changing a fuse
X Park the vehicle.
X Switch off all electrical consumers.
X Remove the key from the ignition lock. Main fuse box
The main fuse box is located on the driver's
side of the dashboard.1 Main fuse box cover
2 Flat, blunt object
! Do not use a pointed object, such as a
screwdriver, to open the fuse box in the
dashboard. You could otherwise damage
the dashboard. X
To open: open the driver’s door.
X Insert a flat, blunt object into the recess as
a lever 2.
X Remove cover 1 from the dashboard
using a flat, blunt object 2.
X Pull cover 1 in the direction of the arrow
by hand and remove it.
X To close: clip in cover 1 at the front.
X Fold cover 1 inwards until it engages.
X Close the driver's door.
Fuse box in the boot
The fuse box is located in the boot behind the
trim on the left-hand side when viewed in the
direction of travel.
1 Catches
2 Cover
X To open: open the boot.
X Turn both catches 1 anti-clockwise.
X Remove cover 2.
X To close: insert and engage cover 2.
X Close the boot lid.
Practical advice
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