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Warranty
Owner's information
Dear
Th is booklet contains the limited warranties appli
cable to yo ur new Volkswagen model. Please read
these limited warranties carefully to determine your
warranty rights and obligatio ns.
Your New Vehicle Limited Warranty includes virtually bumper to bumper coverage for 3 years or miles, whichever occurs first and Powertrai n Limite d W arranty coverage for 5 years or miles, whichever occurs first. Your vehicle has a Limited Warranty Against Corros ion Perforation for a period of 12 years irrespective of mileage.
you are a reside nt of the
New Mexico , Rhode
Customer CARE
3499 West Hamlin R oad
Ro chester
addition to and separa te from the above com
pre he nsive warranty package, Volkswage n of America, an ope rating unit of Volkswagen
U
SA Warranty and Maintenance Group
of America
, (" Volkswagen ") also offers
you complimentary participation in the Volkswagen
Carefree Maintenance Program described in this
booklet.
you have a concern or you are not satisfied with
the serv ice that you receive from your dealer , we
suggest that yo u discuss it with the Service Man
ager at you r deale rs h ip .
or wri te to the Volks
wagen Customer CARE Center.
a program administe red through the
Council of Better Business Bureaus . T h e BBB AU
16.
you change your address or buy a used Volkswagen model, comple te one of the postcards in the middle of th is booklet. You need not use this card if you purchased your
Vo lkswagen through an author ized Volkswagen
dealer .
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New
limitations on how long an implied warranty lasts, so this limitation may not apply to you.
You are req
uired to u se the BBB procedure before pursuing any legal remedy under 15 with respect to the New Vehicle Limited Warranty. You may also be quired to use the BBB procedure before pursuing legal remedies under your state lemon law. Please refer to the Consumer Protection section of this booklet for more information.
Coverage
This limited warranty covers an y repair to correct a
manufacturer's defect in material or workmanship except wheel alignment, tire balance, and the
miles, whichever occurs first.
Original Equipment Battery
Original equipment batteries are covered
miles, whic hever occurs firs t
( i.e. headlight adjustment).
Towing I Jump start
Towing service to the nearest authorized gen deale r and/o r a jump start are covered for 3
years or
rant able .
Refe r to the 24-Hour Roadside Assis tance Owner's
Guide for speci
fic details on the services provided.
Where to go for warranty service
This limited warranty w ill be hono red by any
including it s territories.
your Volkswagen model is brought to an
including its territories , this limited warranty will not
apply. Defects in material or workmanship
try (except Canada).
Warranty re pairs while traveling in
Warra nty repairs while traveling in Canada should
be performed by an authorized Volkswagen dealer .
New Vehicle Limited Warran ty, Canadian
dea le rs can submit a claim . Proof of U nited residence is requi red. not submit your claim, you may be asked to pay for
t he repair.
please present the invoice to your United
hicle changes within the Warranty period.
Free-of-charge repair
Repairs under this li mited warranty are free of charge. Your authorized Volkswagen dealer will pair the defective part or replace it with a new or remanufacture d genuine Volkswagen part.
bulbs damaged by outside are not covered .
Warranty 3
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Emergency repairs
Volkswagen service receipts , repa ir
orders , and parts removed from your Volkswagen
model.
performed and it was impossib le
or unreasonab le under the circumstances to tow or
dr ive you r
Volkswage n model to the nearest thorized Volkswagen dealer.
What is not covered
Tires
Tires are not covered by this limit ed warra nty, but
a re se para tely warranted by th e tir e ma nufacturer.
T o ass ist you in ob ta ining re lated Warra nt y m atio n, a l ist of tire manufactur ers a nd add resses
i s provided at the e nd of this book let. Verify with
t h e
tire m anu facturer what is cove red unde r thei r
war ran ty .
Maintenance services l and mechanic al adjustments
This limited warranty does not cover the cost of
parts and labor involved in any scheduled
oil ,
the ir replacement is a necessary part of warran ty serv ice on a covered component.
Mechanical adjustments not associated with a
ter th e firs t year or
ing.
Damage or malfunctions due to misuse, negligence, alteration, accident or fire
Th is
lim it ed war ra nt y does not cover : A
sta tement
of th e circu mstances that prevented
you from getting to an authorized Volkswagen
dea ler. toge ther with th e paid receipts , repai r
tem), accessories
age to associated parts or systems; or
non -Genuine Volkswagen parts (referred to as
Aftermarke t parts) , crash parts repaired due to
damage in a collision (re ferred to as
parts ), parts obtained from another
used vehicle (referred to as
tioned parts; or
damage or malfunctions which were caused by
the of th e veh icle, in particular any m ajor or structu ral alterations including but not limited to
th e conve rsio n of th e vehicle to a co nve rtible or the
m odi fica tion of t he roo f to accom modate a glass
r
oof str u cture o r oth er str uctu ra l a lte rations ;
o r
ta m in ate d or im prope r fu el , in tentional or
damage or malfunctions caused by coll ision or
modificatio ns of the veh icle , including but not
in t he mainte nance sectio n o f thi s boo klet.
2) spe cific m ainten ance services are cove red by the Vol kswag en C are free M aint enance Prog ra m . P lease consult the Mainten a nce Program
Warranty and Maintenance
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Powertrain Limited Warrant y
What is covered
Warranty pe rio d
The coverage under this warranty lasts for 5 years
or whichever occurs first, from the
date the vehicle was first placed in service .
Thi s
limited warranty does not apply to v ehi· cl es used for com merci al purposes includi ng
b ut not limite d t o tax i, couri er o r d elivery service, or limous ine.
warra nty, including a ny implied
war ranty of merch an tabi lity or warranty of fit·
ness f o r a particular purp ose, is limited in dura
t ion to the period of this written warranty. Som e
s ta tes do not
internal parts, inder head and
related seals an d gaskets.
Tr an s
mission: Case and in ternal parts, torqu e
converter, related seals and gaskets .
Dri ve
train : Diffe re nt ia l and interna l part s, drive
shafts and consta nt velocity (CV) joints.
Where to go for warranty s ervice
This
warranty be honored by any au
thorized Volkswagen dealer in the Unit ed
not apply.
Defects in materia l o r workmanship
subm it a claim on you r behalf and obtain reim
bursement for you.
When the warranty p eriod begins
Th e warranty period begins on the date the vehicle
is delivered to either the original purchaser or the
or ig i
nal lessee; or if the veh icle is first placed in service as a "demonstrator " or car, on
the date such vehicle is first placed in service.
Th e Powertra in Limited Warranty is automatica lly
t ran sfe rred withou t cost if the
ownership of the ve
hic le changes wi thin the Warranty period.
Free-of-charge repair
Repai rs under this warranty are made free of
charge. Your authorized Volkswagen dealer re
pair the defective part or replace it w ith a new or
re manufactured genuine Volkswagen part.
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What is not covered
Maintenance services
This
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Limited Warranty Against Corrosion Perforation
What is covered
Warranty period
The coverage under this limited warranty lasts for 12 years without mileage limitation.
Any warranty, including any warranty of merchantability or warranty of
tion to the period of this written warranty. Some
states do not a n implied wa rranty lasts, so this limitation may not
sumes, or authorizes any person to assume,
any other obligation or on its behalf.
Coverage
This limited warranty covers any repair or ment of body sheet
including its territ ories .
your Vo lkswagen
including its territories, th is limited warran ty
Lim ited Warranty Against Corrosion ration , Canadian dealers can submit a warran ty
claim . Proof of Unit ed residence is required .
your return to the United please presen t
the invoice to your United Volkswagen er, who subm it a tain reimbursement for you.
When the warranty period begins
The limited warranty period begins on the date the
vehic le is del ivered to either the origina l purchaser
or the origina l l essee ; o r if the vehicle is first placed
in service as a or "company " car . o n
the date such vehicle is fir st placed in service .
This Limited Warranty Against Corrosion Perfora
tion is automatically transferred without cost
if the
owne rship of the vehicle changes within the ranty period .
Free-of-charge repair
Repairs under this limited warranty are made free of charge . An authorized Volkswagen dealer
Your Volkswagen model is cor rosion protected a t the factory . do not need to
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