2007 GMC ACADIA Owner's Manual

Engine Drive Belt Routing
3.6L V6 Engine
513

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements on
page 500. Any additional information fromOwner Checks and Services on page 507can be added on the
following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
514

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
515

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
516

Customer Assistance and Information....... 518
Customer Satisfaction Procedure............... 518
Online Owner Center................................. 521
Customer Assistance for Text Telephone
(TTY) Users........................................... 522
Customer Assistance Offices..................... 522
GM Mobility Reimbursement Program........ 523
Roadside Assistance Program................... 524
Courtesy Transportation............................. 527
Collision Damage Repair........................... 530
Reporting Safety Defects............................ 533
Reporting Safety Defects to the
United States Government..................... 533Reporting Safety Defects to the
Canadian Government............................ 534
Reporting Safety Defects to
General Motors...................................... 534
Service Publications Ordering
Information............................................. 535
Vehicle Data Recording and Privacy......... 536
Event Data Recorders............................... 537
OnStar...................................................... 538
Navigation System..................................... 538
Radio Frequency Identication (RFID)........ 538
Section 7 Customer Assistance Information
517

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the GMC
Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact General
Motors of Canada Customer Communication
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
518

When contacting GMC, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps One and Two, you should le with the
Better Business Bureau (BBB) Auto Line Program
to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to lling out a court
action, use of the program is free of charge andyour case will generally be heard within 40 days.
If you do not agree with the decision given in
your case, you may reject it and proceed with any
other venue for relief available to you.
You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
519

STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada Limited
wants you to be aware of its participation in a
no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by an
impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed in
approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you can call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
520