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OnStar®service is provided to you subject to
the OnStar®Terms and Conditions. You
may cancel your OnStar®service at any time by
contacting OnStar®as provided below. A complete
OnStar®Owners Guide and the OnStar®Terms
and Conditions are included in the vehicle’s
OnStar
®Subscriber glove box literature. For
more information, visit onstar.com or onstar.ca,
contact OnStar
®at 1-888-4-ONSTAR
(1-888-466-7827) or TTY 1-877-248-2080, or
press the OnStar
®button to speak with an
OnStar®advisor 24 hours a day, 7 days a week.
Not all OnStar
®features are available on all
vehicles. To check if your vehicle is equipped to
provide the services described below, or for a
full description of OnStar
®services and system
limitations, see the OnStar®Owner’s Guide in
your glove box or visit onstar.com.
OnStar®Services
For new vehicles with OnStar®, the Safe & Sound
Plan, or the Directions & Connections®Plan is
included for one year from the date of purchase.
You can extend this plan beyond the rst year,
or upgrade to the Directions & Connections
®Plan.For more information, press the OnStar
®button to
speak with an advisor. Some OnStar®services
(such as Remote Door Unlock or Stolen Vehicle
Location Assistance) may not be available
until you register with OnStar
®.
Available Services with
Safe & Sound®Plan
Automatic Noti cation of Airbag Deployment
Advanced Automatic Crash
Noti cation (AACN) (If equipped)
Link to Emergency Services
Roadside Assistance
Stolen Vehicle Location Assistance
AccidentAssist
Remote Door Unlock/Vehicle Alert
OnStar®Vehicle Diagnostics
GM Goodwrench®On Demand Diagnostics
OnStar®Hands-Free Calling with
30 complimentary minutes
OnStar®Virtual Advisor (U.S. Only)
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Available Services included with
Directions & Connections®Plan
All Safe and Sound Plan Services
Driving Directions - Advisor delivered or
OnStar®Turn-by-Turn Navigation (If equipped)
RideAssist
Information and Convenience Services
OnStar®Hands-Free Calling
OnStar®Hands-Free Calling allows eligible
OnStar®subscribers to make and receive calls
using voice commands. Hands-Free Calling is
fully integrated into the vehicle, and can be
used with OnStar
®Pre-Paid Minute Packages.
Hands-Free Calling may also be linked to a
Verizon Wireless service plan in the U.S. or a
Bell Mobility service plan in Canada, depending
on eligibility. To nd out more, refer to the
OnStar
®Owners Guide in the vehicle’s glove box,
visit www.onstar.com or www.onstar.ca, or
speak with an OnStar
®advisor by pressing the
OnStar®button or calling 1-888-4-ONSTAR
(1-888-466-7827).
OnStar®Virtual Advisor
OnStar®Virtual Advisor is a feature of OnStar®
Hands-Free Calling that uses your minutes to
access location-based weather, local traffic reports,
and stock quotes. By pressing the phone button
and giving a few simple voice commands, you can
browse through the various topics. See the OnStar
®
Owners Guide for more information (Only available
in the continental U.S.).
OnStar®Steering Wheel Controls
Your vehicle may have a Talk/Mute button that
can be used to interact with OnStar®Hands-Free
Calling. SeeAudio Steering Wheel Controls
(Three Spoke) on page 282orAudio Steering
Wheel Controls (Four Spoke) on page 283
for more information.
On some vehicles, you may have to hold the
button for a few seconds and give the command
“ONSTAR” in order to activate the OnStar
®
Hands-Free Calling feature.
On some vehicles, the mute button can be used
to dial numbers into voicemail systems, or to
dial phone extensions. See the OnStar
®Owner’s
Guide for more information.
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How OnStar®Service Works
In order to provide you with OnStar®services,
your vehicle’s OnStar®system has the capability
of recording and transmitting vehicle information.
This information is automatically sent to an
OnStar
®Call Center at the time of an OnStar®
button press, Emergency button press or if
your airbags or AACN system deploys. The vehicle
information usually includes your GPS location
and, in the event of a crash, additional information
regarding the accident that your vehicle has
been involved in (e.g. the direction from which
your vehicle was hit). When you use the Virtual
Advisor feature of OnStar
®Hands-Free Calling,
your vehicle also sends OnStar®your GPS
location so that we can provide you with
location-based services.
OnStar
®service cannot work unless your vehicle
is in a place where OnStar®has an agreement
with a wireless service provider for service in
that area. OnStar
®service also cannot work unless
you are in a place where the wireless service
provider OnStar
®has hired for that area has
coverage, network capacity and reception when
the service is needed, and technology that iscompatible with the OnStar
®service. Not all
services are available everywhere, particularly
in remote or enclosed areas, or at all times.
OnStar
®service that involves location information
about your vehicle cannot work unless GPS
satellite signals are unobstructed and available in
that place as well.
Your vehicle must have a working electrical
system (including adequate battery power) for the
OnStar
®equipment to operate. There are other
problems OnStar®cannot control that may prevent
OnStar®from providing OnStar®service to you
at any particular time or place. Some examples are
damage to important parts of your vehicle in an
accident, hills, tall buildings, tunnels, weather
or wireless phone network congestion.
Your Responsibility
You may need to increase the volume of your
radio to hear the OnStar®advisor. If the light next
to the OnStar®buttons is red, this means that
your system is not functioning properly and should
be checked by your dealer/retailer. If the light
appears clear (no light is appearing), your OnStar
®
subscription has expired. You can always press
the OnStar®button to con rm that your OnStar®
equipment is active.
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