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XM Error Codes
Error Code Displayed Possible Cause Solution
Audio Unit Error Codes Error Code Displayed Possible Cause Solution
23-28Audio System
Error Codes (cont’d)
LOADING
XM radio is acquiring audio or
program information. Wait until the radio receives the information.
(XM) OFF AIR XM channel not in service. Try another XM channel.
(XM) NO SIGNAL Loss of signal.Both terrestrial and satellite antennas have
lost signal. Park the vehicle outside with a
clear view of the southern horizon.
(XM) UPDATING XM radio is receiving
information update from the
network. This message disappears once the update
finishes.
(XM) CHECK ANTENNA XM antenna error. Repair open or short in the satellite antenna.
Substitute the XM antenna with a known-
good one, and recheck. If the error is gone,
replace the original XM antenna. If the error
is still present, replace the antenna lead.
(XM) ANTENNA ERROR
No signal from XM.Check a known-good vehicle with XM radio.
If the known-good vehicle has the same
symptoms, contact XM Satellite Radio at
800-852-9696.
CODE ERROR 1 Anti-theft code mismatch
(1 try). Enter the correct anti-theft code.
CODE ERROR E Anti-theft code mismatch
(10 try). Remove the No. 23 (10 A) fuse in the under-
hood fuse/relay box, then reinsert it. You will
have 10 more tries to enter the correct anti-
theft code.
NOTE: Do XM error codes checks with the vehicle parked outside with a clear view of the southern horizon.
st
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08/08/21 14:04:37 61SNR030_230_0031
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Audio unit power switch will not turn on (No
information display and no sound) (with
navigation)
YES
NO
YES
NO
YES
NO YES
NO
23-35
NAVIGATION UNIT CONNECTOR A (17P)
BBACKUP(WHT)
ACC RADIO (PUR)NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Turn the ignition switch to ON (II).
2. Push the power switch ON to see if the navigation unit turns ON.
Intermittent failure, the system is OK at this
time.
Go to step 3.
3. Turn the ignition switch to LOCK (0).
4. Check the No. 23 (10 A) fuse in the under-hood fuse/relay box and No. 35 (7.5 A) fuse in the under-
dash fuse/relay box.
Go to step 5.
Replace the fuse(s), and recheck.
5. Remove the navigation unit (see page 23-155). Check that the navigation unit is properly
connected.
NOTE: Eject all the discs before removing the navigation unit to prevent damaging the CD player’s load
mechanism.
Remove the PC card before removing the navigation unit.
Go to step 6.
Reconnect the connector, and recheck the
function.
6. Disconnect navigation unit connector A (17P)
7. Turn the ignition switch to ON (II). 8. Measure the voltage between body ground and
navigation unit connector A (17P) terminals No. 14
and No. 17 individually.
Go to step 9.
Repair open in the wire(s) between the No. 23
(10 A) fuse in the under-hood fuse/relay box and
the No. 35 (7.5 A) in the under-dash fuse/relay box
and the navigation unit.
9. Turn the ignition switch to LOCK (0).
10. Reconnect navigation unit connector A (17P).
(cont’d)
Wire side of female terminals
Does t he nav i gat i on uni t d i spl ay oper at e pr oper l y ,and d oes t he aud i o sound nor mal ?
Ar e t he f uses OK ?
I s i t connect ed pr oper l y ? I s t her e bat t er y v ol t age on bot h t er mi nal s?
08/08/21 14:04:39 61SNR030_230_0038
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YES
NO
YES
NO
YES
NO
YES
NO
Audio unit power switch will not turn on (No
information display and no sound) (without
navigation)
23-3623-36Audio System
Symptom Troubleshooting (cont’d)
RADIO GND (BLK)
NAVIGATION UNIT CONNECTOR A (17P)
11. Turn the ignition switch to ON (II).
12. Measure the voltage between navigation unit
connector A (17P) terminal No. 9 and body ground.
Replace the navigation unit (see page 23-155).
Repair open in the wire between navigation
unit connector A (17P) terminal No. 19 and body
ground (G 505). NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Turn the ignition switch to ON (II).
2. Push the power switch ON to see if audio unit turns ON.
Intermittent failure, the system is OK at this
time.
Go to step 3.
3. Turn the ignition switch to LOCK (0).
4. Check the No. 23 (10 A) fuse in the under-hood fuse/relay box and the No. 35 (7.5 A) fuse in the
under-dash fuse/relay box.
Go to step 5.
Replace the fuse(s), and recheck.
5. Remove the audio unit (see page 23-80). Check that the audio unit is properly connected.
NOTE: Eject all the discs before removing the audio
unit to prevent damaging the CD player’s load
mechanism.
Go to step 6.
Reconnect the connector, and recheck the
function.
Wire side of female terminals
I s t her e l ess t han 0.1 V on bot h t er mi nal s? Does t he aud i o uni t oper at e pr oper l y , and d oes t he
aud i o sound nor mal ?
Ar e t he f uses OK ?I s i t connect ed pr oper l y ?
08/08/21 14:04:40 61SNR030_230_0039
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Audio unit power switch will not turn off
(without navigation) No sound is heard from the speaker(s)
(display is normal) (with navigation)
YES
NO
YES
NO YES
NO
YES
NO
YES
NO
23-3923-39
AUDIO UNIT CONNECTOR A (17P)
ACC RADIO (PUR)
NOTE: Check for aftermarket accessories plugged into the vehicle’s accessory power sockets.
Check the connectors for poor connections or loose terminals.
1. Turn the ignition switch to ON (II).
2. Push the power switch OFF or turn the ignition switch to LOCK(0) to see if the audio unit turns OFF.
Operation is normal.
Go to step 3.
3. Turn the ignition switch to LOCK (0).
4. Remove the audio unit (see page 23-80).
5. Disconnect audio unit connector A (17P). NOTE: Eject all the discs before removing the audio
unit to prevent damaging the CD player’s load
mechanism.
6. Measure the voltage between audio unit connector A (17P) terminal No. 14 and body ground.
Check for short to power on PUR wire.
Replace the audio unit (see page 23-80). NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
Set the fader and balance positions to the center.
Before performing symptom troubleshooting, do the power switch will not turn ON troubleshooting
(see page 23-35).
1. Turn the ignition switch to ON (II).
2. Check for sound in each mode (AM, FM, XM, and CD).
Intermittent failure. The system is OK at this
time. Check for loose connections at the navigation
unit and speaker(s).
Go to step 3.
3. Check that the volume button is not set to the min level.
Raise the volume level, and recheck the
function.
Go to step 4.
4. On the steering wheel, check the navigation talk command.
Cancel the navigation talk command by
pressing the navigation BACK button, then recheck
the function.
Go to step 5.
(cont’d)
Wire side of female terminals
Is the aud io unit OF F ?
Is there voltage? I s t he sound OK i n each mod e?
Is it at the MIN level?I s t he nav i gat i on t al k command f unct i on set ?
08/08/21 14:04:40 61SNR030_230_0042
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No sound is heard from the speaker(s)
(display is normal) (without navigation)
YES
NO
YES
NO YES
NO
YES
NO
23-48Audio System
Symptom Troubleshooting (cont’d)
NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
Set the fader and balance positions to the center.
Before performing symptom troubleshooting, do the power switch will not turn on troubleshooting
(see page 23-36).
For vehicles with factory installed audio, do the self- diagnostic function, speaker check (see page 23-25) to
help isolate the speaker.
1. Turn the ignition switch to ON (II).
2. Check that the volume button is not set to the MIN level.
Raise the volume level, and recheck the
function.
Go to step 3.
3. Do the speaker check mode in the self-diagnostic function (see page 23-25).
Speaker(s) failed the test:
If at least one speaker is OK, go to step 4.
If all speakers fail to sound, go to step 7.
Speakers all work, but sound quality is poor:
If the sound is poor only with AM or FM, go to poor AM or FM radio reception or interference
(see page 23-32).
If the sound is poor only with disc. – Try several known- good disc in the audio unit.
– If the sound quality is normal, the original disc is faulty.
– If the sound quality is still poor, replace the audio unit.
If the sound is poor in all modes, go to sound quality diagnosis (see page 23-74).
4. Turn the ignition switch to LOCK (0). 5. Remove the speaker(s) with no sound (see page
23-83), and disconnect its connector.
6. Check the speaker 2P connector for a loose or poor connection.
Go to step 7.
Operation is normal.
7. Make sure the ignition switch is in LOCK (0).
8. Remove the speaker(s) with no sound (see page 23-84), and disconnect its connector.
9. Measure the resistance between terminals No. 1 and No. 2 of the speaker connector.
Go to step 10.
Faulty speaker(s).
10. Remove the audio unit (see page 23-80). Disconnect audio unit connector A (17P).
NOTE: Eject all the discs before removing the audio
unit to prevent damaging the CD player’s load
mechanism.
Is i t at M IN l ev el ?
Do any or al l of t he speak er s f ai l t o sound ? Reconnect t he speak er 2P connect or , and r echeck
the symptom; does it still f ail?
Is t her e about 4 ?
08/08/21 14:04:43 61SNR030_230_0051
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Audio unit
connector Auxiliary jack
assembly
connector Wire color
YES
NO YES
NO
Audio system sound is weak or distorted
(display is normal)
23-5323-53
AUXILIARY JACK ASSEMBLY 5P CONNECTOR
AUDIO UNIT CONNECTOR B (20P)
17. Check for continuity between audio unit connector
B (20P) and auxiliary jack assembly 5P c onnector
accordingtothetable.
B3 3 BRN
B5 2 BLU
B13 4 YEL
B14 5 GRN
B15 1 WHT
Substitute a known-good aux iliary jack
assembly (see page 23-85), and recheck. If the
symptom/indication goes away, replace the
original auxiliary jack assembly. If the symptom/
indication is still present, replace the audio unit
(see page 23-80).
Open in the wire(s) between the audio unit
and the auxiliary jack assembly. Replace the
affected shielded harness. NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Check for sound in each mode (AM, FM, XM, and CD).
Intermittent failure. The system is OK at this
time. Check for loose connections at the navigation
unit, audio unit, amplifier, and each speaker.
Speakers all work, sound quality is poor.
If the sound quality is poor only with the XM radio, or the XM radio does not function, go to
poor or no sound with XM radio (see page 23-72).
If the sound quality is poor only with AM or FM radio, go to poor AM or FM radio reception or
interference (see page 23-29).
If sound is poor in all modes, go to sound quality diagnosis (see page 23-74).
Wire side of female terminalsWire side of female terminals
Is there continuity? I s t her e sound f r om t he speak er s, and i s t he sound
qual i t y nor mal i n each mod e?
08/08/21 14:04:44 61SNR030_230_0056
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Volume is too high or too low when driving
at freeway speeds Radio tuner does not change stations
YES
NO
YES
NO YES
NO
YES
NO
23-5723-57
NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Test-drive the vehicle at highway speeds, and monitor volume level.
Go to step 2.
Intermittent failure, the system is OK at this
time.
2. Change the SVC mode setting in sound set-up to Mid (see page 23-6).
With navigation: Replace the navigation unit (see page 23-155).
Without navigation: Replace the audio unit (see page 23-80).
Improper SVC setting for customers sound
taste. 1. Check the audio information on the display panel.
Go to step 2.
Go to power switch will not turn on (see page
23-35).
2. Operate the tuning knob to see if the radio station changes.
Intermittent failure: the tuning knob is OK at
this time.
With navigation: Replace the navigation unit (see page 23-155).
Without navigation: Replace the audio unit (see page 23-80).
I s t he v ol ume l ev el t oo hi gh, or t oo l ow ?
I s t he v ol ume l ev el st i l l t oo hi gh, or t oo l ow ? Does the audio inf ormation display properly?
Does t he r ad i o st at i on change?
08/08/21 14:04:45 61SNR030_230_0060
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Display does not dim or brighten with
dimmer (without navigation)
YES
NO
YES
NO
YES
NO YES
NO
23-60Audio System
Symptom Troubleshooting (cont’d)
AUDIO UNIT CONNECTOR A (17P)
ILL (GRY)
ILL (RED)
NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Turn the ignition switch to ON (II).
2. Turn the combination light switch ON and OFF to see if the symptom can be duplicated.
Go to step 3.
Operation is normal.
3. Turn the combination light switch to OFF.
4. Rotate the illumination control dial.
Operation is normal.
Go to step 5.
5. Disconnect, and check audio unit connector A (17P) for a loose or a poor connection.
NOTE: Eject all the discs before removing the audio
unit to prevent damaging the CD player’s load
mechanism.
Go to step 6.
Operation is normal.
6. Turn the ignition switch to LOCK (0).
7. Remove the audio unit (see page 23-80). 8. Turn the ignition switch to ON (II).
9. Measure the voltage between audio unit connector
A (17P) terminals No. 1 and No. 10. Rotate the dash
brightness controller buttons to see if the voltage
changes.
Substitute a known-good audio unit
(see page 23-80), and recheck. If the symptom/
indication goes away, replace the original audio
unit. If symptom is still present, substitute a known-
good center panel display and recheck. If the
symptom/indication goes away, replace the
original center panel display (see page 23-80).
Repair open in the wire between the under-
dash fuse/relay box and the gauge control
module.
Wire side of female terminals
Is it duplicated?
Does the illumination dim and brighten normally asy ou r ot at e t he d i al ?
Reconnect aud i o uni t connect or A ( 17 P), andr echeck t he sy mpt om; d oes i t st i l l appear ? Does t he v ol t age change?
08/08/21 14:05:31 61SNR030_230_0063
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