Global Positioning System (GPS) Limitations Muting LogicLCD Unit Limitations
23-91
The GPS cannot detect the vehicle’s position during the
following conditions: Metallic window tinting above the GPS antenna.
When only three satellite signals are received (Four satellite signals are required for accurate positioning).
When driving near high tension power lines.
When the satellite signals are blocked by the operation of some electronic aftermarket accessories
including, but not limited to non-OEM in-dash
entertainment units (radio, CD players/changers,
radar detectors and theft recovery systems) and cell
phones placed near the navigation system.
When the satellite control centers are experiencing problems.
The accuracy of the GPS is reduced during these
instances: Metallic window tinting above the GPS antenna.
When only three satellite signals are received (Four satellite signals are required for accurate positioning).
When driving near high tension power lines.
When the satellite signals are blocked by the operation of some electronic aftermarket accessories
including, but not limited to non-OEM in-dash
entertainment units (radio, CD players/changers,
radar detectors and theft recovery systems) and cell
phones placed near the navigation system.
When the satellite control centers are experiencing problems. Whenever the navigation system is giving guidance,
the front speakers are muted. When the voice control
system is being used, all of the speakers are muted.
In cold temperatures, the display may stay dark for the first 2 or 3 minutes until it warms up.
When the display is too hot because of direct summer sunlight, it will remain dark until the temperature
drops.
When the humidity is high and the interior temperature is low, the display may appear cloudy.
The display will clear up after some use.
Fingerprints on the touch panel may sometimes be noticeable because of the panel’s low-reflection
coating. Clean the screen with a soft damp cloth. You
may use a mild cleaner intended for eye glasses or
computer screens. To avoid scratching the panel, do
not rub too hard, or use abrasive cleaners, or shop
towels.
The touch panel consists of a touch sensitive resistive membrane covering the display. Unlike previous
systems, you must actually touch the display to
activate it. Never use hard or sharp implements to
operate the screen because you risk damaging the
sensing membrane. If a touch switch does not
function immediately, shift your finger slightly, and
touch it again.
(cont’d)
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Entering Security CodeGPS Initialization
23-93
The system is acquiring its GPS signal.
This could take up to 10 minutes. Engine must be running
Vehicle must be parked outside, away from buildings
Do not move the vehicle at this time
***Wait***
Any time the navigation system loses power, you need
to enter the 4-digit anti-theft code on the navigation
system display. The 4-digit code is located on a small
card that was given to the customer. Enter the 4-digit
code, then select Done.
If the navigation system anti-theft code is missing, use
the interactive Network (iN) to look it up. You will need
the serial number for the navigation unit to do this.
You can view the serial number by entering the
diagnostic mode. Select Unit Check from the main
menu, then the Navi ECU diagnostic screen. This gives
you the serial number without removing the navigation
unit.
The iN may display more than one code for a given
serial number. This is because serial numbers are not
unique. You may have to try more than one 4-digit code.
If no code is shown, or if the code(s) given do not work
in the navigation unit, contact the Automobile Warranty
department. If the code 0000 works, replace the
navigation unit.
When replacing the navigation unit, make sure you give
the customer the new anti-theft security code. NOTE: You must park the vehicle outside with a clear
view of the southern sky.
Depending on the length of time the battery was
disconnected, your system may require GPS
initialization. If it does, the following screen appears:
If this procedure is not necessary, the system proceeds
directly to the Disclaimer screen. During initialization,
the system searches for all available GPS satellites, and
obtains their orbital information. During this procedure
the vehicle should be out in the open with a clear view
of the sky.
(cont’d)
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Î
Map MatchingObtaining a Navigation DVD
23-94Navigation System
General Troubleshooting Information (cont’d)
Navigation system is unable acquire a
Move vehicle to another location
Turn the ignition switch off
Disconnect the battery for 30
minutes to clear the GPS receiver’s
memory
Reconnect the battery and follow
the screen prompts proper GPS signal.
If the navigation system finds the satellites properly,
this box clears, and changes to the Disclaimer screen. If
within 10 minutes the system fails to locate a sufficient
number of satellites to locate your position, the
following screen appears.
After 30 minutes with this screen displayed, turn off the
engine, then restart the vehicle. If the Disclaimer screen
appears, the GPS initialization is complete.
NOTE:
The average acquiring time is less than 10 minutes, but it can take as long as 45 minutes.
If the system is still unable to acquire a signal, follow the instructions on the screen. If this screen appears
again, go to troubleshooting for the GPS icon is white
or not shown (see page 23-122).
To bypass the GPS acquire screens, press and hold the Menu, and Zoom out keys at the same time.
Touch the Return button on the screen to exit the
diagnostic mode. This allows you to continue
troubleshooting while in the shop.
This part of the initialization matches the GPS
coordinates with a road on the map screen. To do this
part of the procedure, make sure that the navigation
system displays a map, and drive the vehicle on a
mapped road shown on the map screen. Do not enter a
destination at this time. When the name of the current
road you are driving on, appears at the bottom of the
screen, the entire procedure is complete. Your system
is now ready to use. If the navigation DVD is lost or damaged, or you need a
yearly
updated DVD, you have 2 ways to purchase one.
You can either call 888-291-4675, or order on-line at
www.hondanavi.com.
Both methods require a credit card. The DVD cannot be
ordered through the parts system. The following DVDs
will not work in this navigation system:
Earlier model navigation DVDs (black, orange, or older vesions with a white label)
Map software programs manufactured by other companies
DVD movies, or DVDs containing audio recordings
Copies of an original Navigation DVD
Update DVDs are available for purchase usually in the
fall of each year. They may contain the following: Enhanced maps and points of interest (POI) coverage
Fixes for minor software bugs
Additional features
NOTE: Map matching must be done any time the DVD is removed or replaced.
Always order navigation DVDs on an as-needed basis. During a typical model year, each color DVD may
undergo a half a dozen software only version
upgrades to fix minor issues on some or all models
the DVD supports. This is normal. Usually only the
letter at the end of the version number changes,
while the database (maps and POIs) remain
unchanged.
Never promise your customers future free updates.
There are no free programs for updating the
navigation DVD. Update DVDs are generally available
for purchase each fall. The on-time DVD order site
provides information when an update for a particular
color DVD is available, damaged discs are not
warrantable.
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DVD Handling and CleaningEarliest DVD Version Application for Each
Model
23-95
To avoid damaging or leaving fingerprints on the DVD,
always handle it by the edges and place it in a jewel
case whenever it is outside the navigation unit. Deep
scratches or fingerprints on the back of the DVD can
cause intermittent rebooting or other system errors.
Smudges and fingerprints can be carefully removed
using a mild cleaner and tissues designed to clean
eyeglasses. To clean a DVD, use a clean soft cloth. Very
gently wipe across the DVD from the center to the
outside edge, never in a circular motion.
Do not place stabilizer rings or labels on the DVD. Each navigation system DVD contains a map/POI (point
of interest) database and the navigation system
software for each model that it supports. Inserting an
older DVD can cause problems since it lacks the
software to provide the specific features needed for that
model. Unfortunately, the navigation software does not
detect or warn you that the version is outdated, and it
may even appear to operate.
NOTE: Replacing a DVD just because the version
number is higher is not always warranted. A higher
software version does not necessarily mean it contains
newer software for your model. The DVD contains
software for all models that use the same color DVD,
and a revised number may or may not have software
fixes or upgrades for the model in question.
Typical warning symptoms that an outdated DVD is
being used include:
The Acura model navigation screen displayd a Honda logo while booting up.
A newly introduced model future or accessory may not display properly, and Extension displays instead.
NOTE: Extension may be displayed when using
Music Link, but should never be displayed when XM
is selected.
The current street (the street being driven on) does not appear properly at the bottom of the map screen
display when the vehicle is driven on a main road.
NOTE: If necessary, compare the operation to the
navigation system of the same model and year
vehicle that has a current DVD.
(cont’d)
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How to Identify Navigation DVD Versions,
and How to Inspect A DVD for Damage
23-96Navigation System
General Troubleshooting Information (cont’d)
To determine the navigation version on a particular
model, start the engine, then locate the navigation unit.
Open the DVD door, and push the eject button to eject
the DVD. Hold the DVD by the edges, and check for
these items:
The DVD label color.
Read the DVD version on the label, and note it on the repair order. The version number is near the bottom
of the label text (for example, ver: 4.23A). You will
need this version number:
– To verify that the DVD version is appropriate for the vehicle. Check any official Honda service website
for more service information.
– Any time you call Tech Line regarding a navigation system issue.
– To answer client inquires concerning update or coverage issue.
NOTE: Clients may obtain DVDs from sources
outside the normal ordering process. If you
determine this is the case, recommend that your
client purchase the appropriate DVD from the
Honda Disc Fulf illment Center (see ORDERING A
DVD).
– Check the underside of the DVD for signs of mishandling. Deep scratches, or random scratches,
light swirl marks, or fingerprints can cause random
lock-ups, reboots, erratic voice response, erratic
positioning errors, and DVD read or format errors.
NOTE: A damaged DVD is not covered under
warranty unless the disc is damaged by the
navigation unit. Damage by the navigation unit
typically appears as circular scratches caused by
something rubbing against the DVD as it spins. The
damage may appear as arcs or complete circles on
the DVD reading surface.
– Verify that the underside of the DVD is silver, and not a copy with a blue color. Copies will not work
properly and can cause other symptoms that mimic
hardware problems. Incorrectly colored DVDs being put into navigation
vehicles. This causes the system to either display
error messages, or causes system malfunctions that
mimic a hardware problem. This results in the client
leaving with a malfunctioning navigation system.
The DVD version provided to the client is out-of date or incompatible with a particular model. This
inconveniences your client by delaying the repair, or
by causing additional (and unnecessary) returns to
your dealership.
The client experiences bugs or other issues that have already been resolved in later versions currently
available at the fulfillment desk.
If the DVD is defective, or has any of the issues
mentioned above, return the vehicle to your client and
recommend that they order the proper DVD from the
Honda Disc Fulf illment Center (see ORDERING A DVD).
NOTE: Navigation DVDs do not come with replacement
navigation units. If you are replacing a navigation unit
because it is defective (following appropriate service
manual troubleshooting), and the DVD does not eject,
order a DVD. See Obtaining a navigation DVD.
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(#'#
)
Symptom Diagnostic procedure Also check for
23-98
Navigation System
Symptom Troubleshooting Index
Navigation system stays on the
GPS initialization screen
Symptom Troubleshooting
(see page 23-92) Navigation unit
GPS antenna/cable is disconnected or
damaged
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
Vehicle position icon constantly
leaves road, moves erratically, or
is displayed very far from actual
vehicle position Symptom Troubleshooting
(see page 23-126)
Navigation unit
GPS antenna/cable
PCM (speed and fuel pulses)
Harness/fuses/switches
System always comes up in in-
line diagnostic mode Symptom Troubleshooting
(see page 23-127)
Navigation system will not accept
security code Symptom Troubleshooting
(see page 23-134)Wrong color DVD
Navigation frequently asks for
anti-theft code and/or needs GPS
initialization Symptom Troubleshooting
(see page 23-131)
Loss of voltage or poor ground (G504,
G505)
Navigation unit
Low battery voltage
Harness/fuses/switches
GPS icon is white or not shown Symptom Troubleshooting (see page 23-122) Navigation unit
Aftermarket accessories connected to
the system
The wrong color DVD is installed
The DVD is damaged or dirty
GPS antenna/cable
Harness/fuses/switches
Vehicle icon wanders across the
map when driving (does not
follow a displayed road) or map or
vehicle ICON spins Symptom Troubleshooting
(see page 23-126)
Navigation unit
GPS antenna/cable
ECM/PCM (speed signal)
No picture is displayed Symptom Tr oubleshooting
(see page 23-119) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
Picture has lines/rolls/other issues
or is an odd color Symptom Troubleshooting
(see page 23-120) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Aftermarket accessories connected to
the system
Harness/fuses/switches
Display day/night mode does not
work or does not work properly If you use the display mode
button, the auto day/night
function is disabled until you
turn the ignition switch to ON
(II)
Symptom Troubleshooting
(see page 23-128)Display brightness set to High in day
or night mode
Gauge control module
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
System locks up or freezes
constantly Symptom Troubleshooting
(see page 23-128) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Harness/fuses/switches
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SymptomDiagnostic procedure Also check for
23-99
Voice guidance cannot be heard,
is broken up, or there is static
Symptom Troubleshooting
(see page 23-122) Volume or voice feedback setting (see
Owner’s manual)
Navigation unit
Harness/fuses/switches
Voice control does not work/
respond Symptom Troubleshooting
(see page 23-123) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Microphone harness/switches
Navigation cannot control HVAC
by voice command Symptom Troubleshooting
(see page 23-130) Wrong color DVD is installed
Harness/fuses/switches
Wrong navigation unit (model code)
Navigation cannot control XM
radio Symptom Troubleshooting
(see page 23-130)Low or weak battery
Navigation cannot control audio
system Symptom Troubleshooting
(see page 23-129)Wrong color DVD
Navigation display buttons do not
work or respond properly Symptom Troubleshooting
(see page 23-121) Navigation unit
Open/short between the XM receiver
or the GA-Net bus
The wrong color DVD is installed
The DVD is damaged or dirty
Today’s Destinations button is
dim and not selectable in the
Enter destination by screen
(grayed-out) The client has not entered a group
of locations for Today’s
Destinations. This is normal. The
button is only selectable if the
client is using this functionSee Owner’s Manual
Some set-up and information
functions of the navigation
system are grayed-out and do not
work Client did not select OK from
Disclaimer screen. Refer to
System Function Diagram
(see page 23-111)
Previous Destinations button is
dim and not selectable in the
Enter destination by screen
(grayed-out) The vehicle may be new, or the
client deleted the destination.
Enter a destination, and allow the
system to route to it. After the trip,
the Previous Destinations button
will be selectable
Address cannot be found or
system gives poor routing Verify proper operation and
system limitations using the
owner’s manual
See Answering customer
question Navigation coverage
in general troubleshooting
Refer to Database limitation in
the navigation system manual
to report database errorsDatabase limitations (address not in
database)
Wrong color DVD installed
OPEN/CLOSE function of the
display does not work Symptom Troubleshooting
(see page 23-132) Navigation unit
Harness
Navigation display will not close Symptom Troubleshooting (see page 23-133) Navigation unit
Harness
Navigation display does not open
or opens part way Symptom Troubleshooting
(see page 23-133) Navigation unit
Harness
PC card will not play/card icon on
audio screen cannot be selected Symptom Troubleshooting
(see page 23-67)Navigation unit
(cont’d)
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SymptomDiagnostic procedure Also check for
23-100Navigation System
Symptom Troubleshooting Index (cont’d)
Navigation display stays on with
ignition switch in LOCK (0)
Symptom Troubleshooting
(see page 23-129) Harness/fuses/switches
Aftermarket accessory connected to
the system
DVD read error messages Symptom Troubleshooting (see page 23-127) Navigation unit
Wrong color DVD installed
Damaged DVD
Navigation system will not go
beyond the disclaimer screen and
displays the OK button See navigation display buttons do
not work or respond properly
Wrong color DVD installed
Scratched or damaged DVD
Navigation unit
The navigation anti-theft code
card is lost or missing See anti-theft feature (see page
23-90)
The vehicle icon lags behind
when the vehicle turns See self-inertial navigation
limitations (see page 23-90) Aftermarket accessories connected to
the system
GPS antenna/cable
Navigation screen is darker than
normal or takes time to brighten
when it is cold See LCD display unit limitations
(see page 23-91)
The navigation clock is off by 1 to
3 hours after replacing the
navigation unit See service precautions (see page
23-92)
Perform map matching (see page
23-94)
GPS antenna/cable
Check and adjust the clock settings
A new navigation DVD is needed See obtaining a navigation DVD (see page 23-94)
Time is not correct Reset Time Adjustment in set-up The wrong colored DVD or version is installed
The DVD is scratched or dirty See ‘‘DVD Handling and Cleaning’’ (see page 23-95)Navigation unit
The wrong DVD was installed and
now the system does not function
properly See Precaution customer Sneak
Previews (see page 23-97)
Install the correct version DVD
Check any official Honda service
website for more service information
about the navigation system
A specific city cannot be found See How to answer client questions about navigation
coverage (see page 23-97) The DVD is scratched or dirty
Refer to Database limitation in the
navigation system manual to report
database errors
The Honda Globe Screen (not the
Acura Globe Screen) appears
every time the vehicle is started Symptom Troubleshooting
(see page 23-135)
Also see the symptom The wrong DVD
was installed and now the system does
not function properly
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