1998 CADILLAC ELDORADO Owners Manual

Downloaded from www.Manualslib.com manuals search engine Rear Tread ........................ 60.9 inches
(154.7 cm)
Wheel Nut Torque ................... 100 lb-ft
(140 N-m)
Air Conditioning Refrigerants
Not all air conditioning refrigerants are the same.
If the air conditioning system in your vehicle needs
refrigerant, be sure the proper refrigerant is used.
If
you’re not sure, ask your dealer.
Normal Maintenance
Replacement Parts
Air Filter Element ............. AC Type A 1096C
Fuel Filter Element
............ AC Type GF-580
Engine Oil Filter ................ AC Type PF-58
PCV Valve .................. AC Type CV-774C
Spark Plugs
................... AC Type 41 -900
Thermostat .................... AC Type 13 1-66
Windshield Wiper Blade (Pin Type)
................ .22 inches (56.5 ern)
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Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how
to report any safety defects.
7-2
7-4
7-5
7-7
7-8
7-9
7-1 1
Customer Satisfaction Procedure
Customer Assistance
for Text Telephone
(TTY) Users
Roadside Service
Roadside Service for the Hearing or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options
GM Participation in an Alternative Dispute
Resolution Program
7-12
7- 12
7-13
7-13
7-13 Warranty Information
Reporting Safety Defects to
the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects
to
General Motors
Ordering Service and Owner Publications
in Canada
7-1

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Cadillac dealers have the facilities, trained technicians
and up-to-date information
to promptly address any
concerns
you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact
the owner of the dealership or the
general manager.
. .---
t
t
I
7-2

Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management. it appears your concern cannot
be resolved
by the dealership without further help,
contact the Cadillac Customer Assistance Center.
24 hours a day, by calling 1-800-458-8006. In Canada,
contact
GM of Canada Customer Communication
Centre in Oshawa
by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
For help outside of the United States and Canada,
call the following numbers
as appropriate:
In Mexico: (525) 625-3256
a In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-41 35
(English) or 1-800-75 1-4 136 (Spanish)
In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-01 22
0 In all other Caribbean countries: (809) 763- 13 15
0 In other overseas locations, call GM Overseas
Distribution Corporation in Canada at:
(905 ) 644-4 1 1 2.
7-3

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish
to write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac,
MI 48343-6004 In
Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses
of GM Overseas offices.
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center.
Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC. (TTY users
in
Canada can dial 1-800-263-3830.)
7-4

Downloaded from www.Manualslib.com manuals search engine Roadside Service
TOLL-FREE HOTLINE
l=SOO-882-1112
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service.
It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and. when appropriate, a Cadillac trained dealer
technician who can provide on-site service. Each technician
travels with
a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required
to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882-1 112,24 hours a day,
365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge
if
the Cadillac is no longer under warranty. Roadside
Service
is available only in the United States
and Canada.
Cadillac Owner Privileges TM
Roadside Service provides several Cadillac
Owner Privileges
TM at “no charge,” throughout
your
1998 Cadillac Warranty Period -- 48 months/
50,000 miles (80 000 km).
7-5

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the
48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.