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Downloaded from www.Manualslib.com manuals search engine For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only in the United States and Canada.
GM Participation in BBB AUTO
LINE -- Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if' a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful. There
may be instances where
an impartial third party
can
assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is
an out-of-court program
administered by
the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free
of charge
to customers who currently own or lease a GM vehicle.
If you are
not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
8-7
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Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort
to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between
you and Chevrolet. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may
accept
or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you
file a claim until a decision is made.
Some state laws may require you to
use this program
before filing
a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at 1-800-955-5
100 or the Chevrolet Customer
Assistance Center at 1-800-222-
1020.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123
in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-8
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
K1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222- 1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, Michigan 48007-7047
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
, . . . . - . 1-800-55 1-4 123
Canada
. . . . . . . . . . 1-800-668-5539
8-9
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Downloaded from www.Manualslib.com manuals search engine Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems.
They
may be useful for owners who wish to get a greater
understanding of their vehicle. They are also useful for
owners with
the appropriate skill level or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors dealerships.
GM monitors
product performance in the field. When service methods
are found which promote better service
on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any number
of vehicles.
Some will describe inexpensive
service; others will describe expensive service. Some
will advise
of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary
to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins.
Subscriptions are available. You can order an index at
the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
8-10
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Downloaded from www.Manualslib.com manuals search engine Section 9 Index
Accessory Power Outlet ......................... 2-59
Adding Sound Equipment
........................ 3-17
Add-on Equipment
............................. 4-46
AirBag
....................................... 1-18
Adding Equipment
.......................... .' . 1-23
How Does it Restrain
.......................... 1-21
How
it Works ................................ 1-20
Location
.................................... 1-20
Readiness Light
......................... I . 19. 2-66
Servicing
................................... 1-23
What Makes
it Inflate .......................... 1-21
What You See After
it Inflates ................... 1-22
When Should
it Inflate ......................... 1-21
Aircleaner
.................................... 6-13
Air Conditioning
................................ 3-2
Refrigerants
................................. 6-64
Alignment and Balance. Tire
...................... 6-46
All-Wheel Drive
.......................... 2.21. 6.20
Aluminum Wheels. Cleaning
...................... 6-54
Antenna. Fixed
................................. 3-18
Anti-Lock Brake System Warning Light
......... 2.68. 4.6
Appearancecare
............................... 6-48
Materials
.................................... 6-56
Arbitration Program
.............................. 8-7
Armrest. Storage
........................ 2.53. 2.54 Ashtrays
...................................... 2-58
Audio Systems
.................................. 3-5
Automatic Overdrive
............................
Check ...................................... 7-48
Fluid
....................................... 6-14
Operation
................................... 2-16
Park Mechanism Check
........................ 7-50
Shifting ..................................... 2-16
Starting Your Engine
.......................... 2-13
Front
....................................... 6-21
Rear
....................................... 6-19
Backglass Wipers, Blade Replacement
............. 6-40
Battery
....................................... 6-32
ChargeLight
................................ 2-66
Jump Starting ................................. 5-2
Replacement, Keyless Entry
..................... 2-6
Warnings
.................................... 5-2
BBB Auto Line
................................. 8-7
Better Business Bureau Mediation
................... 8-7
BrakeFluid
.................................... 6-28
Brake, Parking
................................. 2-26
Brake System Warning Light
............. ... 2-67
Axle
9-1
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Downloaded from www.Manualslib.com manuals search engine Brakes ................................. Adjustment .. 6-30
Anti-Lock
................................... 4-6
Master Cylinder
................................ 6-28
Pedal Travel '6-3 1
Replacing System Parts
.......................... 6-31
Wear
....................................... 6-30
..................................
Trailer ....................................... 4-51
Brake-Transmission Shift Interlock Check
........... 7-49
Braking
........................................ 4-5
Braking in Emergencies ........................... 4-8
Break-In, New Vehicle
.......................... 2- 11
Bulb Replacement ......................... 6-32, 6-62
Brightness Control
............................. : . 2-45
BTSICheck
.................................... 7-49
Canadian Roadside Assistance
.................... 8-6
Capacities and Specifications
................. 6.63. 6.64
Carbon Monoxide
................ 2.7.2.31.4.42. 4.51
. Care ....................................... 3-18
Center Front Passenger Position ................... 1-24
Certificationrnire Label
.......................... 4-44
Tire
........................................ 6-48
Charging System Light
.......................... 2-66
Check Gages Light
.............................. 2-74
.Checking Your Restraint Systems
.................. 1-45
Cargocover
................................... 2-55
Cargo Tie Downs 2-55
Cassette Tape Player
......................... 3-7, 3-9
................................
'Chains
Safety
...................................... 4-50
Changing a Flat Tire 5-21
.............................
Chemical Paint Spotting .. .. ....................... 6-55
................................ Child Restraints 1-35
Securing in a Rear Outside Seat Position
.......... - . : 1-36
Securing
in the Right Front Seat Position .......... -1-39
Top Strap 1-35
WheretoPut
................................ 1-35
Circuit Breakers and Fuses
....................... 6-59
Cleaner. Air
.. ..................................6-1 3.
Cleaning Aluminum Wheels 6-54
Fabric
...................................... 6-49
Glass
....................................... 6-52
...................................
Where Not to Put .............................. 1-38
Cigarette Lighter
............................... 2-58
............................
Inside of Your Vehicle .......................... 6-49
Instrument Panel
.............................. 6-51
Leather 6-51
Outside of Your Vehicle 6-53
Stains
....................................... 6-50
Tires 6-54
Vinyl
........................................ 6-51
Weatherstrips 6-52
Wheels
..................................... 6-54
3-1
C1ock;Setting
................................... 3-5
Comfort Controls
...... : ......................... 3-1
......................................
.........................
........................................
................................
Windshield, Backglass and Wiper Blades .......... 6-52
Clutch, Hydraulic
............................... 6-18
Compact Disc Care
............................. 3-18
Compact Disc Player
............................ 3-12
Convex Outside Mirror
............................ 2-48
Climate
Control System
...........................
.............................. Control of a Vehicle 4-5
ConvenienceNet
............................... 2-54
9-2
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Downloaded from www.Manualslib.com manuals search engine Coolant .............................. 5- 1 1. 6-22
Courtesy Transportation
........................... 8-6
Cruise Control ................................. 2-40
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................. 8- 1
Coolant Heater. Engine .......................... 2- I5
Damage. Finish ............................... 6-55
Damage. Sheet Metal
............................ 6-55
Daytime Running Lamps
......................... 2-44
Daytime Running Lamps Indicator Light
............ 2-73
Dead Battery
................................... 5-2
Defensive Driving
............................... 4- I
Defogging ..................................... 3-4
Defrosting
................................ 3-4
DelcoLOCII
................................. 3-14
Dimensions. Vehicle
............................ 6-64
Dome Lamps
............ .................. 2-46
Door Defects. Reporting Safety
......................... 8-8
@ **
Locks ....................................... 2-3
Storage
..................................... 2-53
Drive. Automatic Transmission
.................... 2- I8
Drive Axle Service .............................. 7-52
Driver Position
................................. I - 12
Driving ........................................ 4-1
City
........................................ 4-34
Defensive
.................................... 4-1
Drunken
..................................... 4-2
Freeway
.................................... 4-35
Guidelines
.................................. 4- I4
Hill and Mountain Roads ....................... 4-38
InaBlizzard
................................. 4-41
In Foreign Countries ........................... 6-4
Night
...................................... 4-29
Off-Road
................................... 4-14
OnCurves
................................... 4-8
Rainy Conditions
............................. 4-31
Snowy and. Icy Conditions
...................... 4-40
Throughwater
............................... 4-33
Wet Roads
.................................. 4-31
Winter
...................................... 4-39
With a Trailer
................................ 4-51
Driving On Grades While Towing a Trailer
........... 4-53
Drunken Driving
................................ 4-2
Easy Entry Seat
................................ 1-6
Electrical Equipment. Adding
................ 3- 17. 6-58
Electrical System
............................... 6-58
Endgate
....................................... 2-7
Emergency Release
............................ 2-9
ManualRelease
............................... 2-8
Remote Release ............................... 2-9
Coolant Heater
............................... 2-15
Coolant Level Check
.......................... 7-47
Coolant Temperature Gage
..................... 2-69
FanNoise
................................... 5-20
Identification
................................ 6-57
OilLevelCheck
.............................. 7-47
Overheating ................................. 5-11
Specifications ................................ 6-63
Engine
........................................ 6-8
Exllaust
..................................... 2-32
Running While Parked
......................... 2-32
Starting
..................................... 2-13
9-3
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Downloaded from www.Manualslib.com manuals search engine Engine Oil ..................................... 6-9
Adding 6-9
Additives
.. ................................. 6-1 1 .
. Checking ..................................... -6-9
Kind to Use 6-10
Pressure Gage 2-72
Whentochange
.............................. 6-12
Exhaust. Engine
................................ 2-31
.......................................
.................................
................................
Used ....................................... 6-12
'Express-Down Window
.......................... 2-34
Exterior Metal Parts. Protecting
.................... 6-54
Fabric Cleaning
............................... 6-49
Fifth Gear. Manual Transmission
................... 2- 19
Filling Your Tank
................................. 6-5
Filter
Air
........................................ 6-13
Remote Oil
................................... 6- 12
Finishcare
........ ............................ 6-53
Finish Damage ................................. 6-55
Flashers. Hazard Warning
......................... 5-1
Flat Tire. Changing
............................. 5-21
Fluids and Lubricants
....................... 6-64. 7-53
Fog Lamp Switch
............................... 2-45
Foreign Countries. Fuel
........................... 6-4
. Fourth Gear. Manual Transmission ................. 2- 19
Front Map'Lamps
............................... 2-46
First Gear
Automatic Transmission
........................ 2- 18
Manual Transmission
........................... 2- 19
Four-wheel Drive
.......................... 2-21. 6-20
French Language Manual
11
FrontAxle ..................................... 6-21
.. ............................
Front Reading Lamps ............... .. .. 2.45.2.49. 6.37
Front Storage Area
.......................... 2-53. 2-54
Front Towing 5-9
Fuel
........................................... 6-3
Front Sidemarker
Lamp Bulb Replacement
........... 6-36
Front Turn Signal Lamp Bulb Replacement
.. ., ....... 6-35
Filling Your Tank
.............................. 6-5
Foreign Countries
.............................. 6-4
Fuses and Circuit Breakers
....................... 6-59
...................................
Gage ....................................... 2-74
Gages Engine Coolant Temperature
.................... 2-69
Engine Oil Pressure
............................ 2-72
Fuel
....................................... 2-74
Garage Door Opener
............................. . 2-49
GasCap
........................................ .. 6-5
Gear Positions
.................................. 2-16
GloveBox
.................................... 2-48
GAWR
........................................ 4-44
Gross Axle Weight Rating
........................ 4-44
Gross Vehicle Weight Rating
...................... 4-44
Guide en Frangais
1 11 .. ............................... .
GWR' ........................................ 4-44
Halogen Bulbs
...... ., ........................ 6-32
Hazard Warning Flashers'
.' ......................... 5-1
High/Low Beam Changer ...................... 2-37
Head Restraints
.................................. 1-5
Headlamps .................................... 2-43
Bulb Replacement
............................. 6-33
OnReminder
................................ 2-44
Wiring
..................................... 6-58
9-4