1994 CADILLAC SEVILLE Owners Manual

Downloaded from www.Manualslib.com manuals search engine What Will Roadside Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors
can assist you over the phone.
There is
no cost for Roadside Service if the repair is under warranty or
the provided service
is one of the covered Emergency Road Services.
If a dealership Service Technician travels to your location, and the
renair is not covered under warranty, there
is a nominal service fee to
cover the technician's travel to and
from your location. Labor is
charged
at one and half times the Cadillac dealership retail labor rate,
with a
30 minute minimum. There is also a charge for any parts used
and a mileage fee
if the technician travels beyond 30 miles.
How Do You Pay For Roadside Service ? ? 1
Payment is due at the time services are performed if it is determined
they are non-warranty related. Payment may
be made by cash, personal
check or any major credit card honored by the participating Cadillac
dealership, tow service or locksmith.
In some instances where warranty determination cannot be made, the
charges must still be paid. Retain the
bill and submit it to an authorized
Cadillac dealership Service Department for review. If the repair is
determined to be covered by warranty the dealer
will expedite
reimbursement directly to you.
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Downloaded from www.Manualslib.com manuals search engine where Is Roadside Setvice Available ? ? ?
Wherever you drive in the United States or Canada, an advisor is
available to assist you over the phone. If needed, a dealer technician
will travel to your location within a 30 miles/%) kilometers radius, of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your
car towed to the nearest Cadillac dealership.
How Do You Reach Roadside Service 3 ? ?
Dial the toll-free Roadside Service number: 1-8001882-1112. An
experienced Roadside Service Advisor will assist you and request the
following information:
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A description of the problem
Name, home address, home telephone number
Location
of your Cadillac, and number you are
calling from
The model yea4 vehicle identification number,
and date
of delivery

Downloaded from www.Manualslib.com manuals search engine who Will Repair Your Cadillac At Roadside ? ? ? r
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back
on the road.
To resolve more complex problems, the advisor will page an
experienced Cadillac dealership Service Technician. The technician
will
call you and evaluate the possible cause. If a roadside repair is possible,
the technician
will come to your location and provide a permanent or
temporary repair.
mat I Your Cadillac Is In An Unsafe Location Or
On A t imited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you,
the advisor or the technician) or
if the vehicle is on a limited access
freeway
or regulated highway, the advisor will arrange to tow your
Cadillac to a safe location, where service
can be performed. Additional
assistance
will be provided if necessary.
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WIaat If Your Cadillac Cannot Be Repaired
At Roadside
? 3 ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately 45 minutes) or requires the resources of a Cadillac
dealership service facility,
the advisor will arrange a tow service for you.
Towing may
also be necessary after the technician has attempted a
repair, but determines that your
car mot be repaired at roadside.
Tow services
are provided by independent companies, so therefore,
Cadillac
is not responsible for the tow company. During the 48 months
or 50,OOO miles/80,000 kilometers warranty period, towing services are
covered for any disablement.
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Downloaded from www.Manualslib.com manuals search engine mat I You Have Di rcuIty Hearing Or Speaking
And
N' eed Roadside A?- entice ? ? ?
Roadside Service is prepared to assist owners who have hearing
difficulties or
are speech impaired. Cadillac has installed special
Telecommunication Devices for the Deaf
(TDD) in the Roadside
Service Center.
Any customer
who has access to a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-800-TDD-CMCC or
1-800-833-2622 - daily, 24 hours.
What If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant in a number
of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Cadillac says "we care".
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Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready
and able to assist Cadillac customers at roahide.
Eserwce
TOLL-FREE HOTLINE
1-800-882-1112
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Downloaded from www.Manualslib.com manuals search engine Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation. It's one more example
of Cadillac's commitment to
provide
the services you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be
when your Cadillac is
in the dealership for warranty service. Every
Cadillac dealer can help meet your transportation needs with courtesy
vehicles, rental cars, taxis or shuttle service."
*Please ask about the specifx Gold Key Courtesy Transportation benefits
oflel-ed by your Cadillac Dealer.
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