1994 CADILLAC FLEETWOOD Owners Manual

Courtesy Vehicle
Gold Key Courtesy Transportation provides you with a late model
Cadillac or other
GM vehicle if your car requires two or more hours of
warranty repairs and must be kept overnight.
Your dealer will provide you with a courtesy vehicle if one is available.
However, in some instances
it may be necessary to arrange for alternative
transportation. If this is the case, your dealer will reimburse you for
rental fees up to
$30 a day for a maximum of five days.
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Shuttle Service or Taxi
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience to
you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
Another option is a taxi. If the warranty repairs require two or more
hours and require your Cadillac
to be kept overnight, the Gold Key
Courtesy Transportation plan allows you to be compensated
up to $30
for a taxi. Be sure to get receipts for your Service Advisor so you can
be reimbursed.
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Plan Ahead When Possible
Whenever possible, schedule an appointment for your vehicle's warranty
work. Your Cadillac Dealer can then prepare to meet your alternative
transportation needs and minimize inconveniences typically associated
with warranty repairs.
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0 wner Responsibilities
There are only two things which you will be responsible for during the
use
of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide prima\
ry
coverage for the courtesy vehicle, similar to rental car agreements. Please, \
check with your insurance company to
be certain what's covered.
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Gold Key Courtesy Transportation--- Just one more way your Cadillac
Dealer is committed
to you.
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Cadillac
1 Gold Key Courtesy Transportation
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Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair
required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac
(if available)
Courtesy Cadillac
or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Charge/Responsibility
No charge.
No charge; must provide
insurance coverage and
replenish
fuel used.
No charge; must provide
insurance coverage and
replenish
fuel used.
If no dealer loaner is
available, you have the
option of renting a
vehicle from an outside
agency and being
reimbursed up to $3O/day
(5 days maximum).
Reimbursed
for actual
expenses up to
$30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specijic Gold Key Courtesy Transportation benejts
oflered by
your Cadillac Dealer.
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1 OWNER ASSISTANCE
This section will explain how to contact Cadillac if you need assistance. It also tells
you how
to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure Customer Assistance
for HearinglSpeech. Impaired
State Warranty Enforcement Laws
Special Policy Adjustment
Programs Beyond The Warranty Period
Central Office Addresses
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications (PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
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