1993 CHEVROLET CAVALIER Owners Manual

Downloaded from www.Manualslib.com manuals search engine Section E: Maintenance Record
After the scheduled services are performed, record the date, I or Schedule I1 maintenance charts which correspond to the
odometer reading and who performed the service in the maintenance performed. Also,
you should retain all
columns indicated. When completing the Maintenance maintenance receipts.
Your owner information portfolio
is a
Performed column, insert the numbers from the Schedule convenient place to store them.
DATE
ODOMETER READING
I
SERVICED BY I MAINTENANCE PERFORMED
279

Downloaded from www.Manualslib.com manuals search engine Maintenance Schedule
Section E: Maintenance Record (Cont.)
DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
280

Downloaded from www.Manualslib.com manuals search engine Part 8
Here you will find out how to
contact Chevrolet
if you need
assistance
. This part also tells you
how to obtain service publications
and how
to report any safety defects .
Customer Assistance Information
Customer Satisfaction Procedure ..................................... 282
BBB MediatiodArbitration Program .................................. 284
Reporting Safety Defects ........................................... 286
Chevrolet Roadside Assistance Program ............................... 287
Service Publications .............................................. 288
Customer Assistance for the Hearing or Speech Impaired .................. 283

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Customer Satisfacion Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet. Normally, any concern with the sales
transaction or the operation
of your
vehicle will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should
be taken:
282
STEP ONE: Discuss your concern with
a member of dealership management.
Complaints can often be quickly
resolved at that level.
If the matter has
already been reviewed with the Sales, Service, or
Parts Manager, contact the
owner
of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of Dealership Management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
1-800-222-1020. In Canada, contact GM
of Canada Customer Assistance Center
in
Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-13U. In all other overseas
locations, contact GM International
Export Sales
in Canada by calling
1-416-644-4112.
For prompt assistance, please have the
following information available
to give
the Customer Assistance Representative:
Your name, address, telephone
number
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
mileage

Downloaded from www.Manualslib.com manuals search engine We encourage you to call the toll-free
number listed previously in order to
give your inquiry prompt attention. However, if
you wish to write
Chevrolet, write to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, MI 48007-7047
Canada
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
A listing
of all Chevrolet offices and
offices outside the
U.S. which can assist
you can
also be found in the warranty
booklet. When contacting Chevrolet, please
remember that your concern
will likely
be resolved
in the dealership, using the
dealership’s facilities, equipment and personnel. That is
why we suggest you
follow Step One first if you have a
concern.
Customer Assistance For the
Hearing
or Speech lmpaired
0
To assist owners who have hearing
difficulties, Chevrolet has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at
its
Customer Assistance Center. Any
hearing or speech impaired customer
who has access to a TDD or a
conventional teletypewriter (TTY) can
communicate with Chevrolet
by dialing:
1-800-TDD-CHEV. (TDD users in
Canada can dial 1-800-263-3830.)
I I..

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
GM Parficipation In Better
Business Bureau
MediationArbitmtion Program*
Our experience has shown that the
Customer Satisfaction Procedure
described earlier in this part has been
very successful in achieving customer
satisfaction. However, if
you have not
been substantially satisfied, Chevrolet wants you to be aware
of GM’s
voluntary participation in a no-charge
mediatiodarbitration program called
BBB AUTO LINE. This program is
administered by the Council of Better
Business Bureaus through local Better
Business Bureaus. The program can
resolve individual disputes involving
vehicle repairs and the interpretation of
your New Vehicle Limited Warranty. We
prefer that you not resort to BBB
AUTO LINE until after a final decision
is made under the Customer Satisfaction
Procedure. However, you may file a
claim at any time by contacting your
local Better Business Bureau (BBB) at
the following toll-free number:
1-800-955-5100. For further information
about filing a claim, you may also write
to:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington,
VA 22203 In
order to file a claim,
you will have to
provide your name and address, the
vehicle identification number (VIN)
of
your vehicle, and a statement of the
nature of your complaint. BBB staff may
try to help resolve your dispute through
mediation.
If mediation is not
successful, or if you do not wish to
participate in mediation, eligible
customers may present their case to an
impartial third-party arbitrator at an
informal hearing. The arbitrator will
render a decision in your case, which
you may accept or reject. If you accept a
valid arbitrator decision,
GM will be
bound by that decision. The entire
dispute settlement process should
ordinarily take about 40 days from the
time you file your complaint to the time
a

Downloaded from www.Manualslib.com manuals search engine decision is rendered '(or 47 days if you
did
not first contact your dealer or
Chevrolet)
.
We encourage you to use this program
before or instead of resorting to the
courts. We believe
it offers advantages
over courts in
most jurisdictions because
it is fast, free of charge, and informal
(lawyers are not usually present,
although you may retain one at your
expense if you choose). Arbitrators
make decisions based on the principles
of fairness and equity, and are not
required to duplicate the functions of
:ourts by strictly applying state or
federal law. If you wish to go to court,
however, we do
not require that you first
File a claim with
BBB AUTO LINE**
unless state law provides otherwise. Whatever your preference
may be,
remember that if you are unhappy
with
the results of BBB AUTO LINE, you
can still go to
court because an
arbitrator's decision is binding
on GM
but not on you, unless you accept it.
Eligibility is limited by vehicle
age/mileage and other factors. For
further information concerning the
program, call the
BBB at
1-800-955-5100. You may also call the
Chevrolet Customer Assistance Center.
* ?his program may not be available in
all states, depending on state law.
Canadian owners refer to your warranty
booklet. General Motors reserves the right
to change eligibility limitations and/or to
discontinue its participation
in this
program.
** Some states may require that you$le a
claim with
BBB AUKI LAVE before
resorting to state-operated procedures
(including court).
285

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
dealer, or General Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
286
Repofling Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that your vehicle has a safety defect, you should immediately notify Transport
Canada, in addition to notifying General
Motors of Canada Limited. You may
write to: Transport Canada
Box 8880
Ottawa, Ontario KlG 352
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, we certainly hope you’ll notify us.
Please call us at
1-800-222-1020, or
write:
Chevrolet Motor Division
Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7