1993 CHEVROLET ASTRO PASSENGER Owners Manual

Downloaded from www.Manualslib.com manuals search engine Recommended Fluids & Lubricants
(Cont’d.)
I USAGE I FLUID/LUBRICANT I
Key Lock Cylinders
Chassis Lubrication GM Multi-Purpose lubricant (GM Part No. 12345120) or a
Windshield Washer Solvent and GM OptikIeenD washer solvent (GM \
Part
No. 1051515) or
Chassis lubricant meeting requirements
of GM-6031, (GM
Anti-freeze equivalent. Weatherstrip Silicone grease (GM Part
No. 1052863) or equivalent.
Gas Line Gas Line De-lcer (GM Part
No. 1051516)
Weather Strips Spray-A-Squeek (GM Part No. 1052277)
synthetic light weight engine
oil
(SAE 5W-30).
Part
No. 1052497).
TO280
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Downloaded from www.Manualslib.com manuals search engine Scheduled Maintenance Services
Maintenance Record
After each of the preceding Scheduled Maintenance Services is performed,
record the date, odometer reading, services performed (list item numbers) \
and
who performed the services in the appropriate column.
In addition, retain
copies of your receipts. It is suggested that receipts be kept with your
Owner’s Manual.
I TO260
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Downloaded from www.Manualslib.com manuals search engine Service Station Checks
It is important for you or a senrice station attendant to perform these
under-hood checks at each fuel
fill.
Check the engine oil level and add if necessary.
Check the engine coolant level and add if necessary.
Check the windshield washer fluid level and add if necessary.
See these items in the Index for information on how to check them.
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Downloaded from www.Manualslib.com manuals search engine Scheduled Maintenance Services
Hood Release,
Lever Engine Oil
See Page 6-9 SW Parnn 6-8 I
1
PO466

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Section
I I.
Here you will find out how to contact Chevrolet if you need assistance. This
section
also tells you how to obtain service publications and how to report\

any safety defects.
Customer Satisfaction Procedure
........................................................................\
. 8-2
Customer Assistance for HearinglSpeech Impaired ........................................... 8-3
GM Participation in Better Business Bureau MediatiodArbitration Program .... 8-3
Reporting Safety Defects ........................................................................\
.............. 8-4
Roadside Assistance ........................................................................\
..................... 8-5
Service Publications ........................................................................\
...................... 8-6
8-1

Downloaded from www.Manualslib.com manuals search engine Cusfomer Assistance hformafion
Customer Satisfaction Pmcedum
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sale,s transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service \
Departments. Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -Discuss your concern with a member of dealership
management. Complaints can often be quickly resolved at that le\
vel.
If the
matter has already been reviewed with the Sales, Service, or P\
arts Manager,
contact the owner
of the dealership or the General Manager.
STEP TWO -If after contacting a member of Dealership Management, it
appears your concern cannot be resolved by the dealership witho\
ut further help, contact Chevrolet’s Customer Assistance Center by calling
1-800-222-1 020. In Canada, contact the GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777.
In Puerto Rico or U. S. Virgin Islands, call
1-809-763-1 315. In all other overseas locations, contact GM In\
ternational
Export Sales in Canada by calling 1-416-644-4112
.
For prompt assistance, please have the following information ava\
ilable to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate attached to the left top of the instrument
panel and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call the toll-free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write Chevrolet,
write to: Chevrolet Motor Division, Chevrolet Customer Assistance\
Center, P.O.
Box 7047, Troy,
MI 48007-7047.
A listing
of all Chevrolet offices and offices outside the U.S. which can assist
you can also be found in the warranty booklet. These services \
are not
available in Canada.
8-2

Downloaded from www.Manualslib.com manuals search engine When contacting Chevrolet, please remember that your concern wil\
l likely be resolved in the dealership, using the dealership's facilities, equipment and
personnel. That is why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TOO)
To assist owners who have hearing difficulties, Chevrolet has insta\
lled special
TDD (Telecommunications Devices for the Deaf) equipment at its\
Customer
Assistance Center. Any hearing
or speech impaired customer who has access
to a TDD or conventional teletypewriter
(TTY) can communicate with Chevrolet
by dialing:
In the United States
..................................................................... 1 -800-TDD-CHEV
In Canada
........................................................................\
.................. 1-800-263-3830
GM Participation in Better Business
Bureau Mediation/Arbitration
Program"
*This program may not be available in all states, depending on state law.
Canadian owners refer to your warranty booklet.
General Motors reserves the right to change eligibility limitati\
ons and/or to
discontinue its participation in this program.
Our experience has shown that the Customer Satisfaction Procedur\
e
described earlier in this section has been very successful in achieving
customer satisfaction. However,
if you have not been substantially satisfied,
Chevrolet wants you to be aware of GM's voluntary participation in a
no-charge mediationlarbitration program called BBB AUTO LINE. This program
is administered by the Council
of Better Business Bureaus through local
Better Business Bureaus. The program can resolve individual disp\
utes
involving vehicle repairs and the interpretation of your New Vehicle Limited
Warranty.
We prefer that you not resort to BBB AUTO LINE until after a final decision
is made under the Customer Satisfaction Procedure. However, you may\
file a
claim at any time by contacting your local Better Business Bur\
eau (BBB) at
the following toll-free number:
1-800-955-51 00. For further information about
filing a claim, you may also write to: BBB AUTO HOTLINE, Council of Better
Business Bureaus,
4200 Wilson Boulevard, Suite 800, Arlington, Virginia
22203.
8-3

Downloaded from www.Manualslib.com manuals search engine Customer Assistance lnformation
In order to file a claim, you will have to provide your name and address, the
vehicle identification number (VIN) of your vehicle, and a statement of the
nature of your complaint.
BBB staff may try to help resolve your dispute
through mediation.
If mediation is not successful, or if you do not wish to
participate in mediation, eligible customers may present their case to an
impartial third-party arbitrator at an informal hearing. The arbitrator will render
a decision in your case, which you may accept or reject.
If you accept a
valid arbitrator decision,
GM will be bound by that decision. The entire dispute
settlement process should ordinarily take about
40 days from the time you file
your complaint to the time a decision is rendered (or
47 days if you did not
first contact your dealer
or Chevrolet).
We encourage you to use this program before or instead of resorting to the
courts. We believe
it offers advantages over courts in most jurisdictions
because it is fast, free of charge, and informal (lawyers are not usually
present, although you may retain one at your expense
if you choose).
Arbitrators make decisions based on the principals of fairness and equity, and
are not required to duplicate the functions of courts by strictly applying state
or federal law.
If you wish to go to court, however, we do not require that
you first file
a claim with BBB AUTO LINE* unless state law provides
othetwise. Whatever your preference may be, remember that
if you are
unhappy with the results of
BBB AUTO LINE, you can still go to court
because an arbitrator’s decision is binding on GM but not on you, unless you
accept
it.
Eligibility is limited by vehicle age/mileage, and other factors. For further
information concerning the program, call the
BBB at 1-800-955-5100. You may
also
call the Chevrolet Customer Assistance Center.
*Some states may require that you file a claim with
BBB AUTO LINE before
resorting to state-operated procedures (including court).
Reporting Safety Defects to the United
States Government
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the \
National Highway Traffic Safety Administration (NHTSA), in addition to notifying General
Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it
finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in individual
problems between you, your dealer, or General Motors.
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