3747-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E
Using a flatbed truck
If your vehicle is transported by a
flatbed truck, it should be tied down
at the locations shown in the illustra-
tion.
After transportation, restore the lid
attached to the rear side.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
NOTICE
⬛Using a flatbed truck
Do not overly tighten the tie downs or the vehicle may be damaged.
Emergency towing
If a tow truck is not available in an emergency, your vehicle may be tempo-
rarily towed using cables or chains secured to the emergency towing eye-
lets. This should only be attempted on hard surfaced roads for at most 80
km (50 miles) at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes.
The vehicle’s wheels, drive train, ax les, steering and brakes must be in
good condition.
KBRO720104
KBRO720105
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3767-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E
⬛While towing
If the engine is not running, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
⬛Wheel nut wrench
The wheel nut wrench is stored at the bottom of the front left seat. ( ➞P. 397)
⬛After towing
Remove the towing eyelet and secu rely attach the cover in place.
WARNING
Observe the following precautions. Failure to do so may result in death or seri-
ous injury.
⬛While towing
⚫When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eyelets,
cables or chains may become damaged, broken debris may hit people, and
cause serious damage.
⚫Do not turn the engine switch “OFF”.
There is a possibility that the steerin g wheel is locked and cannot be oper-
ated.
⬛Installing towing eyelets to the vehicle
Make sure that towing eyelets are instal led securely. If not securely installed,
towing eyelets may come loose during towing.
NOTICE
⬛To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
⬛When the engine switch malfunctions (vehicles with key-free system)
Since the steering wheel cannot be unloc ked, towing by rope is not possible.
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3807-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E ✽
: If equipped
SRS warning light
⦁Malfunction in the SRS airbag system
⦁Malfunction in the seat belt pr etensioner & force limiter system
➞ Have the vehicle inspected at your Toyota dealer immedi-
ately.
ABS warning light
Malfunction in the ABS system
➞ Have the vehicle inspected at your Toyota dealer immedi-
ately.
(Red)
Electric power steering system warning light (warning buzzer)
Malfunction in EPS (Electric Power Steering) system
➞ Have the vehicle inspected at your Toyota dealer immedi-
ately.
*2
(Yellow)
Electric power steering system warning light (warning buzzer)
Low battery voltage/Electric power steering overheating
➞ Steering wheel operation becomes heavy. Restrain from
operating the steering wheel fo r a short while. When about
10 minutes has passed, it will return to its usual weight.
Front corner sensor/Reverse sensor indicator✽ (warning buzzer)
Master warning light
✽
Malfunction of the front corner sensors or reverse sensor
➞ Have the vehicle inspected at your Toyota dealer.
Slip indicator
⦁Malfunction in the brake assist
⦁Malfunction in the VSC system
⦁Malfunction in the TRC system (Flashes when VSC/TRC is
activated ➞P. 233)
⦁Malfunction in the hill-sta rt assist control system
➞ Have the vehicle inspected at your Toyota dealer.
(Flashing)
BSM OFF indicator✽
Area surrounding radar sensor on rear bumper ( ➞P. 214) is cov-
ered with rain, snow, ice, dirt, etc.
➞ Remove the rain, snow, ice, dirt, etc. If flashing persists even
after some time has elapsed since removal, have the vehicle
inspected at your Toyota dealer.
Warning lightsWarning light name/Warning content/Action to take
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3867-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E ✽
: If equipped
WARNING
⬛When the electric power steering system warning light comes on
When the light comes on yellow, the assist to the power steering is restricted.
When the light comes on red, the assist to the power steering is lost and han-
dling operations of the steering wheel become extremely heavy. When steer-
ing wheel operations are heavier than us ual, grip the steering wheel firmly and
operate it using more force than usual.
⬛If the tire pressure warning light comes on (vehicles with a tire pressure
warning system)
Be sure to observe the following precaut ions. Failure to do so could cause a
loss of vehicle control and result in death or serious injury.
⚫Stop your vehicle in a safe place as soon as possible. Adjust the tire inflation
pressure immediately.
⚫If the tire pressure warning light come s on even after tire inflation pressure
adjustment, it is probable that you have a flat tire. Check the tires. If a tire is
flat, change it with the spare tire and ha ve the flat tire repaired by the near-
est Toyota dealer.
⚫Avoid abrupt maneuvering and braking. If the vehicle tires deteriorate, you
could lose control of the steering wheel or the brakes.
⬛If a blowout or sudden air leakage sh ould occur (vehicles with a tire
pressure warning system)
The tire pressure warning system may not activate immediately.
NOTICE
⬛To ensure the tire pressure warning system✽ operates properly
Do not install tires with different specif ications or makers, as the tire pressure
warning system may not operate properly.
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3887-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E ✽
: If equipped
“Engine Control Sys-
tem Malfunction Visit
Your Dealer”
Malfunction in the electronic engine control
system
Electronic control throttle error
➞ Have the vehicle inspected at your Toy-
ota dealer immediately.
“Transmission System
Malfunction Visit Your
Dealer”Malfunction in the e lectronic automatic
transmission control system
✽
➞ Have the vehicle inspected at your Toy-
ota dealer immediately.
“SRS Airbag Malfunc-
tion Visit Your Dealer”
Malfunction in the SRS airbag system
Malfunction in the seat belt pretensioner &
force limiter system
➞ Have the vehicle inspected at your Toy-
ota dealer immediately.
“ABS System Malfunc-
tion Visit Your Dealer”Malfunction in the ABS system
➞Have the vehicle inspected at your Toy-
ota dealer immediately.
“Power Steering Mal-
function Visit Your
Dealer”
(Red)
Malfunction in EPS (Electric Power Steering)
system
The warning buzzer will sound.
➞ Have the vehicle inspected at your Toy-
ota dealer immediately.
“Steering Performance
Is Reduced Steering
Power Low”
(Yellow)
Low battery voltage/Electric power steering
overheating
The warning buzzer will sound.
➞ Steering wheel operation becomes
heavy. Restrain from operating the
steering wheel for a short while. When
about 10 minutes has passed, it will
return to its usual weight.
“Smart Entry & Start
System Malfunction
Visit Your Dealer”Malfunction in th e key-free system
➞ Have the vehicle inspected at your Toy-
ota dealer immediately.
Warning messages
Indicators/
Warning lights
Warning content/Action to take
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3917-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E ✽
: If equipped
When trouble arises
7
“Fasten Seat Belt”
Rear seat belt is not fastened
The warning buzzer will sound.
It will be displayed when the vehicle speed
exceeds approx. 20 km/h (12 mph) and the
seat belt is unfastened.
➞ Wear a seat belt
“Release Parking
Brake”
The parking brake is not released
If the vehicle speed exceeds approx. 5 km/h
(3 mph) with the parking brake being
applied, the warning buzzer will sound.
➞ Release the parking brake
“Sonar Sensor in Oper-
ation Pay Attention”―
Front corner sensors or reverse sensors is
activated
✽
The activated sonar is displayed.
The warning buzzer may sound.
➞ Check the situation around you and drive
accordingly such as stepping on the
brake pedal
“VSC in Operation”
(Flashing)
VSC is activated
➞Drive with extreme caution
“Turn Lights OFF”
The driver’s door was opened while the
front position lights are turned on
The warning buzzer will sound.
➞ Turn off the front position lights
“Steering Angle Left”
―
The steering wheel is mo ved to left or right
while the vehicle is stopped
➞ Check the tire direction and move the
vehicle safety
“Steering Angle Right”
“Roads may be Icy”―
The outside temperature has become
approx. 3°C (37 ℉) or below
➞ Since the road could be frozen, check the
road condition and drive with extreme
caution
Warning messages
Indicators/
Warning lights
Warning content/Action to take
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3957-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E
When trouble arises
7
*1If the engine does not start even when the electronic key is placed inside the
vehicle, it is possible that the key is running out of battery. ( ➞P. 344)
*2If the low battery state continues, the message also appears even when the
engine switch is turned to “ACC” or “ON”.
⬛Warning messages
➞ P. 3 9 2
⬛Warning message display
➞P. 3 9 2
⬛Warning buzzers
Depending on the situation, you ma y have difficulty hearing the buzzer
because of the noise outside or audio sound.
――
“Press Engine SW While
Turning Steering Right
and Left”
Unable to unlock the steering
wheel by pressing the engine
switch
➞ Step on the brake pedal and
press the engine switch while
turning the steering wheel right
and left
――“Shift to P and Turn Power
OFF”
You tried to turn “OFF” the engine
switch while the shift lever is placed
in a position other than P
✽
➞Set the shift lever to P
―1 time“Turn Power OFF”
When the engine switch was “ACC”
or “ON”, someone tried to lock the
doors using the lock/unlock switch
on the front or back door
➞ Turn the engine switch to “OFF”
and lock the doors
Internal
warning buzzerExternal
warning buzzer
Warning messagesWarning content/Action to take
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4057-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E
When trouble arises
7
If the engine does not start
If the engine does not start even though correct starting procedures
are being followed ( ➞P. 184), consider each of the following points:
The engine does not start even though the starter motor operates
normally
One of the following may be the cause of the problem:
⚫There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
⚫The engine may be flooded.
Try to restart the engine again fo llowing correct starting procedures
( ➞ P. 1 8 4 ) .
⚫There may be a malfunction in th e engine immobilizer system. (➞P. 72)
The starter motor runs slowly, the interior light and headlights are
dim, or the horn does not so und or sounds at a low volume
One of the following may be the cause of the problem:
⚫The battery may be discharged. ( ➞P. 408)
⚫The battery terminal connections may be loose.
If the starter does not operat e (vehicles with key-free system)
⚫There may be an issue in the electrical system, such as a disconnected
electrical component or blown fuse. Depending on the cause, you may
be able to start the engine using temporary measures. ( ➞P. 406)
⚫There may be a malfunction in the steering wheel lock system.
The starter motor does not run, the interior light and headlights do
not turn on, or the horn does not sound
One of the following may be the cause of the problem:
⚫There may be a disconnected battery terminal.
⚫The battery may be discharged. ( ➞P. 408)
Contact your Toyota dealer if the procedures are not clear, or if the engine does not
start even after the measures have been taken.
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