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68
RAIZE_OM_General_BZ358E✽
: If equipped
1-3. Emergency assistance
eCall✽*
eCall is a telematics service that uses Global Navigation Satellite Sys-
tem (GNSS) data and embedded cellu lar technology to enable the fol-
lowing emergency calls to be made: Automatic emergency calls
(Automatic Collision Notification ) and manual emergency calls (by
pressing the “SOS” button). This service is required by United Arab
Emirates Regulations.
*Operates within the eCall coverage.
System components
a “SOS” button*
Make sure to open the cover before
pressing the “SOS” button.
bIndicator lights
c Speaker
d Microphone
*This button is inte nded for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
1
24
3
KBRO130101E
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691-3. Emergency assistance
RAIZE_OM_General_BZ358E
For safety and security
1
Emergency Notification Services
⬛Automatic Emergency Calls
If any airbag deploys, the system is designed to automatically call the eCall
control center.* The answering operat or receives the vehicle’s location,
the time of the incident and the vehicle VIN, and attempts to speak with
the vehicle occupants to assess the situation. If the occupants are unable
to communicate, the operator automati cally treats the call as an emer-
gency and contacts the nearest emerge ncy services provider (999 system
etc.) to describe the situation and request that assistance be sent to the
location.
*In some cases, the call cannot be made. ( ➞P. 7 0 )
⬛Manual Emergency Calls
In the event of an emergency, press the “SOS” button to call the eCall con-
trol center.* The answering operator will determine your vehicle’s loca-
tion, assess the situation, and dispatch the necessa ry assistance required.
If you accidentally press the “SOS” button, tell the operator that you are not experi-
encing an emergency.
*In some cases, the call cannot be made. ( ➞P. 7 0 )
Indicator lights
When the engine switch is turned to “ON”, the red indicator light will illumi-
nate for 10 seconds and then the gree n indicator light will illuminate, indi-
cating that the system is enabled. The indicator lights indicate the following:
⚫If the green indicator light illuminat es and stays on, the system is ena-
bled.
⚫If the green indicator light flashe s twice per second, an automatic or
manual Emergency Call is being made.
⚫If no indicator lights illuminate, the system is not enabled.
⚫If the red indicator light illuminates at any time other than immediately
after the engine switch is turned to “ON”, the system may be malfunc-
tioning or the backup battery may be depleted.
⚫If the red indicator light blinks for approximately 30 seconds during an
Emergency Call, the call has been disconnected or the cellular network
signal is weak.
The service life of the backup battery does not exceed 3 years.
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701-3. Emergency assistance
RAIZE_OM_General_BZ358E
⬛Free/Open Source Software Information
This product contains Free/Open Source Software (FOSS).
The license information and/or the source code of such FOSS can be found at
the following URL.
http://opensource.lge.com/
WARNING
⬛When the Emergency Call may not be made
⚫It may not be possible to make Emergency Calls in any of the following situa-
tions. In such cases, report to emergency services provider (999 system etc.)
by other means such as nearby public phones.
⦁ Even when the vehicle is in the cellul ar phone service area, it may be diffi-
cult to connect to the eCall control center if the reception is poor or the
line is busy. In such cases, even th ough the system attempts to connect to
the eCall control center, you may not be able to connect to the eCall con-
trol center to make Emergency Ca lls and contact emergency services.
⦁ When the vehicle is out of the cellular phone service area, the Emergency
Calls cannot be made.
⦁ When any related equipment (such as the “SOS” button panel, indicator
lights, microphone, speaker, DCM, an tenna, or any wires connecting the
equipment) is malfunctioning, dama ged or broken, the Emergency Call
cannot be made.
⦁ During an Emergency Call, the system makes repeated attempts to con-
nect to the eCall control center. However, if it cannot connect to the eCall
control center due to poor radio wave reception, the system may not be
able to connect to the ce llular network and the call may finish without con-
necting. The red indicator light will blink for approximately 30 seconds to
indicate this disconnection.
⚫If the battery’s voltage decreases or there is a disconnection, the system may
not be able to connect to the eCall control center.
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