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68
RAIZE_OM_General_BZ358E✽
: If equipped
1-3. Emergency assistance
eCall✽*
eCall is a telematics service that uses Global Navigation Satellite Sys-
tem (GNSS) data and embedded cellu lar technology to enable the fol-
lowing emergency calls to be made: Automatic emergency calls
(Automatic Collision Notification ) and manual emergency calls (by
pressing the “SOS” button). This service is required by United Arab
Emirates Regulations.
*Operates within the eCall coverage.
System components
a “SOS” button*
Make sure to open the cover before
pressing the “SOS” button.
bIndicator lights
c Speaker
d Microphone
*This button is inte nded for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
1
24
3
KBRO130101E
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691-3. Emergency assistance
RAIZE_OM_General_BZ358E
For safety and security
1
Emergency Notification Services
⬛Automatic Emergency Calls
If any airbag deploys, the system is designed to automatically call the eCall
control center.* The answering operat or receives the vehicle’s location,
the time of the incident and the vehicle VIN, and attempts to speak with
the vehicle occupants to assess the situation. If the occupants are unable
to communicate, the operator automati cally treats the call as an emer-
gency and contacts the nearest emerge ncy services provider (999 system
etc.) to describe the situation and request that assistance be sent to the
location.
*In some cases, the call cannot be made. ( ➞P. 7 0 )
⬛Manual Emergency Calls
In the event of an emergency, press the “SOS” button to call the eCall con-
trol center.* The answering operator will determine your vehicle’s loca-
tion, assess the situation, and dispatch the necessa ry assistance required.
If you accidentally press the “SOS” button, tell the operator that you are not experi-
encing an emergency.
*In some cases, the call cannot be made. ( ➞P. 7 0 )
Indicator lights
When the engine switch is turned to “ON”, the red indicator light will illumi-
nate for 10 seconds and then the gree n indicator light will illuminate, indi-
cating that the system is enabled. The indicator lights indicate the following:
⚫If the green indicator light illuminat es and stays on, the system is ena-
bled.
⚫If the green indicator light flashe s twice per second, an automatic or
manual Emergency Call is being made.
⚫If no indicator lights illuminate, the system is not enabled.
⚫If the red indicator light illuminates at any time other than immediately
after the engine switch is turned to “ON”, the system may be malfunc-
tioning or the backup battery may be depleted.
⚫If the red indicator light blinks for approximately 30 seconds during an
Emergency Call, the call has been disconnected or the cellular network
signal is weak.
The service life of the backup battery does not exceed 3 years.
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711-3. Emergency assistance
RAIZE_OM_General_BZ358E
WARNING
For safety and security
1
⬛When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact your Toyota dealer.
⬛For your safety
⚫Please drive safely.
The function of this system is to assist you in making the Emergency Call in
case of accidents such as traffic accidents or sudden medical emergencies,
and it does not protect the driver or passengers in any way. Please drive
safely and fasten your seatbelts at all times for your safety.
⚫In case of an emergency, make lives the top priority.
⚫If you smell anything burning or other unusual smells, leave the vehicle and
evacuate to a safe area immediately.
⚫Since the system detects shocks, th e automatic reporting may not always
occur synchronized with the operation of the airbag system. (If the vehicle is
struck from behind, etc.)
⚫For safety, do not make the Emergency Call while driving.
Making calls during driving may cause mishandling of the steering wheel,
which may lead to unexpected accidents.
Stop the vehicle and confirm the safety of your surroundings before making
the Emergency Call.
⚫When changing fuses, please use the sp ecified fuses. Using other fuses may
cause ignition or smoke in the circuit and lead to a fire.
⚫Using the system while there is smoke or an unusual smell may cause a fire.
Stop using the system immediately and consult your Toyota dealer.
NOTICE
⬛To prevent damage
Do not pour any liquids onto the “SOS” bu tton panel, etc. and do not impact it.
⬛If the “SOS” button panel, speaker or microphone malfunctions during an
Emergency Call or manual maintenance check
It may not be possible to make Emergency Calls, confirm the system status, or
communicate with the eCall control center operator. If any of the above equip-
ment is damaged, please consult your Toyota dealer.
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