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4498-2. Steps to take in an emergency
Owners Manual_USA_M62064_en
8
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your Toy-
ota dealer or commercial
towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
WARNING
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain and related
parts may be damaged, an acci-
dent may occur due to a change
in direction of the vehicle or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not perform any of the fol-
lowing as doing so may cause
the parking lock mechanism to
engage, locking the rear wheels
and possibly leading to an acci-
dent resulting in death or seri-
ous injury:
• Unfasten the driv er’s seat belt
and open the driver’s door.
Page 450 of 572
4508-2. Steps to take in an emergency
Owners Manual_USA_M62064_en
In the following situations, it is
not possible to be towed by
another vehicle using cables or
chains, as the rear wheels may
be locked due to the parking
lock. Contact your Toyota dealer
or commercial towing service.
There is a malfunction in the
shift control system. ( P.464)
There is a malfunction in the
immobilizer system. ( P.70)
There is a malfunction in the
smart key system. ( P.482)
The 12-volt battery is dis-
charged. ( P.485)
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The fuel cell system warning
message is shown on the
multi-information display and
the vehicle does not move.
The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
WARNING
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4518-2. Steps to take in an emergency
Owners Manual_USA_M62064_en
8
When trouble arises
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
■Towing with a sling-type truck
Do not tow with a sling-type truck to
prevent body damage.
When using a flatbed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flatbed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch off. If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for short
distances at under 18 mph (30
km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
be in good condition.
To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
using the following procedure.
1
Take out the screwdriver and
towing eyelet.
Type A
Screwdriver
To w i n g e y e l e t
Using a flatbed truck
Emergency towing
Emergency towing proce-
dure
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4528-2. Steps to take in an emergency
Owners Manual_USA_M62064_en
Ty p e B
Phillips-head screwdriver
Towing eyelet
2 Remove the eyelet cover
using a flathead screwdriver.
If the driver is a Phillips-head,
replace it with flathead.
To protect the bod ywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
3 Insert the towing eyelet into
the hole and tighten partially
by hand. 4
Tighten down the towing eye-
let securely using a screw-
driver or hard metal bar.
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the fuel cell system.
If the fuel cell system does not
start, turn the po wer switch to ON.
7Shift the shift position to N
and release the parking
brake.
Turn automatic mode off. ( P.192)
■While towing
If the fuel cell sys tem is off, the
power assist for the brakes and
steering will not function, making
steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench can be pur-
chased at your Toyota dealer.
■Before transporting or towing in
frozen areas
Operate the water release function.
Otherwise, the fue l cell system may
freeze and the veh icle may not be
able to be started. ( P.196)
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4538-2. Steps to take in an emergency
Owners Manual_USA_M62064_en
8
When trouble arises
Fluid leaks under the vehicle.
(Water dripping from the air
conditioning after use is nor-
mal.)
Flat-looking tires or uneven
tire wear
The high coolant temperature
gauge needle continually
points higher than normal.
Hydrogen gas leakage noises
can be heard. ( P.87)
Excessive tire squeal when
cornering
Strange noises related to the
suspension system
Other noises related to the
fuel cell system
Stumbling or running roughly
Appreciable loss of power
Vehicle pulls heavily to one
side when braking
Vehicle pulls heavily to one
side when driving on a level
road
Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
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4548-2. Steps to take in an emergency
Owners Manual_USA_M62064_en
■Hydrogen leak warning light (warning buzzer)
■Brake system warning light (warning buzzer)
■Brake system warning light (warning buzzer)
If a war ning light tur ns on or a war ning buzzer
sounds
Calmly perform the following actions if any of the warning
lights comes on or flashes. If a light comes on or flashes, but
then goes off, this does not necessarily indicate a malfunc-
tion in the system. However, if this continues to occur, have
the vehicle inspected by your Toyota dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
When a hydrogen gas leak is d etected, a buzzer sounds, a
light comes on, and a warning message is displayed on the
multi-information display.
P. 9 0
Warning lightDetails/Actions
(U.S.A.)
or
(Red)
(Canada)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer. C ontinuing to drive the vehi-
cle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in:
The regenerative braking system;
The electronically contr olled brake system; or
The parking brake system
Have the vehicle inspecte d by your Toyota dealer
immediately.
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4558-2. Steps to take in an emergency
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8
When trouble arises
■High coolant temperature warning light
■Fuel cell system overheat warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Charging system warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■SRS warning light
■Pop Up Hood warning light
Warning lightDetails/Actions
(Red)
Indicates that the coolant temperature is too high
Immediately stop the v ehicle in a safe place.
Handling method ( P.490)
Warning lightDetails/Actions
Indicates the fuel cell system has overheated
Stop the vehicle in a safe place.
Handling method ( P.490)
Warning lightDetails/Actions
Indicates a malfunction in t he vehicle’s charging system
Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer.
Warning lightDetails/Actions
Indicates a malfunction in:
The SRS airbag system;
The front passenger occupant classification system; or
The seat belt pretensioner system
Have the vehicle inspecte d by your Toyota dealer
immediately.
Warning lightDetails/Actions
Indicates that the Pop Up Hood system has operated
The Pop Up Hood system can not be reused once it
has operated. Have it replaced by your Toyota dealer.
Indicates a malfunction in the Pop Up Hood system
Have the vehicle inspecte d by your Toyota dealer
immediately.
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4568-2. Steps to take in an emergency
Owners Manual_USA_M62064_en
■ABS warning light
■Electric power steering system warning light (warning
buzzer)
■PCS warning light
Warning lightDetails/Actions
(U.S.A.)
or
(Canada)
Indicates a malfunction in:
The ABS; or
The brake assist system
Have the vehicle inspecte d by your Toyota dealer
immediately.
Warning lightDetails/Actions
(Red)
or
(Yellow)
Indicates a malfunct ion in the EPS (Electric Power Steer-
ing) system
Have the vehicle inspecte d by your Toyota dealer
immediately.
Warning lightDetails/Actions
(Flashes or illu- minates)
When a buzzer sounds simultaneously:
Indicates a malfunct ion has occurred in the PCS (Pre-Colli-
sion System).
Have the vehicle inspecte d by your Toyota dealer
immediately.
When a buzzer does not sound:
The PCS (Pre-Collision Syst em) has become temporarily
unavailable, corrective ac tion may be necessary.
Follow the instructions dis played on the multi-infor-
mation display. ( P.217, 464)
If the PCS (Pre-Collision Syst em) or VSC (Vehicle Stability
Control) system is disabled, the PCS warning light will illu-
minate.
P.323