2023 MERCEDES-BENZ S CLASS Owners Manual

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Page 385 of 622

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Page 386 of 622

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Page 387 of 622

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Page 388 of 622

MERCEDES-BENZ S CLASS 2023 Owners Manual �R�e�q�u�i�r�e�m�e�n�t�s� �f�o�r� �c�o�l�l�i�s�i�o�n� �d�e�t�e�c�t�i�o�n� �i�n� �t�h�e� �c�o�n�-�t�e�x�t� �o�f� �a�c�c�i�d�e�n�t� �m�a�n�a�g�e�m�e�n�t�:
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Requirements for collision detection in the con-text of accident management:
= The vehicle is equipped with an anti-the"s
alarm system (ATA) (code 551).
= The vehicle is equipped with the interior pro-
tection (code 882).
= The vehicle is equipped with the Anti-The"s
Protection Package (code P54).
= The collision detection service with the"s noti"N-
cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away alarm
is armed on a locked vehicle, you will receive a
noti"Ncation in the multimedia system when you
switch the vehicle on.
The message informs you about the potentially
a"Mected area of the vehicle and the strength of
the collision.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a few seconds.\bThe availability of collision detection dependson the vehicle.
A"ser quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Center.
Select Call.
= A"ser your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
( page 388).
= The Mercedes-Benz Customer Center
takes your call and organizes the break-
down and accident assistance.
You may be charged for these services.\bDepending on the severity of the accident, an
automatic emergency call can be initiated. This has priority over all other active calls
( page 392).\bIn addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a"ser a delay in the eventof a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.\bIf you answer the prompt for support from the Mercedes-Benz Customer Center with Call
Later , the message will be hidden and appear
again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con"Nrmed or declined. A"ser being
declined, this will not be shown again.
q Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom-
mendations regarding the maintenance of your vehicle.
Regardless of whether you have consented to the maintenance management service, the multime-dia system reminds you a"ser a certain amount of
386MBUX multimedia system

Page 389 of 622

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time that a service is due. A prompt appears ask-ing if you would like to make an appointment.To arrange a service appointment: select Call.
A"ser your agreement, the vehicle data is
transferred and the Mercedes-Benz Customer
Center takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to con"Nrm the appoint-
ment and if necessary consult about the
details.\bIf you select Call Later a"ser the service mes-
sage appears, the message is hidden and
reappears at a later time.
q Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me, data is transferred to enable targeted advice and
an e"Pcient service.
The following requirements must be ful"Nlled for
the transfer of the data:
= The vehicle is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider.
= The quality of the mobile connection is su"P-
cient.
Multi-stage transfer depends on the following fac- tors:
= Reason for the initiation of the call
= The available mobile phone transmission tech-
nology.
= The activated Mercedes me connect services.
= The service selected in the voice control sys-
tem.\bThe scope of the data transmitted depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activa-
ted, the following data is transferred:
= Vehicle identi"Ncation number
= Time of the call
= Reason for the initiation of the call
=Con"Nrmation of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made a"ser automatic accident or break-
down detection using the multimedia system, the following data is also transmitted:
= Current mileage and maintenance data
= Current vehicle location
If Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz customer center:
= Current vehicle locationMBUX multimedia system387

Page 390 of 622

MERCEDES-BENZ S CLASS 2023 Owners Manual �D�a�t�a� �p�r�o�c�e�s�s�i�n�g
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Data processing
The data transmitted within the scope of the call is deleted from the processing system a"ser the
call is "Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speci"Nc data is processed and stored
in the Mercedes-Benz customer center and, if required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz customer center. Take note of the data protection
information on the Mercedes me Internet page
https://www.mercedes.me or in the recorded
message immediately a"ser calling the Mercedes-
Benz customer center.\bThe recorded message is not available in every country.
Mercedes me connect
q Information on Mercedes me connect
Mercedes me connect consists of multiple serv-
ices.
You can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call center are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle\bs overhead control panel
( page 384).
You can also call the Mercedes-Benz Customer
Center using the multimedia system ( page 385).
Please note that Mercedes me connect is a Mercedes-Benz service. In emergencies, "Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use theMercedes-Benz emergency call system
( page 392).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can "Nnd these in your
Mercedes me user account.
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com
q Information on Mercedes me connect Accident
and Breakdown Management\bAccident and Breakdown Management is not
available in every country. Contact an author-
ized Mercedes-Benz Center to "Nnd out
whether this function is available in your coun- try.
The Accident and Breakdown Management can
include the following functions:
= Supplement to the Mercedes-Benz emergency
call system ( page 392)
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
388MBUX multimedia system

Page 391 of 622

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�i�n�g� �t�h�e� �c�a�l�l� �i�s� �h�o�w�e�v�e�r� �n�o�t� �p�o�s�s�i�b�l�e� �i�n� �a�l�l� �c�o�u�n�-
�t�r�i�e�s�.
�= �B�r�e

dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
= Breakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest authorized Mercedes-Benz Cen- ter
You may be charged for these services.
= Addition to the emergency guide a"ser auto-
matic accident or breakdown detection
( page 385)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer Cen-
ter and the authorized service partner or
breakdown assistance.
= Addition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speci"Nc
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.If your vehicle detects a breakdown or threat of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes- Benz Customer Center for further help. Thisprompt in the multimedia system only appears
when the vehicle is stationary.\bThese services are subject to technical
restrictions such as the mobile phone cover- age, mobile network quality and the ability ofthe processing systems to interpret the trans-ferred data. In some circumstances, this can
result in delays or the failure of the informa- tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mercedes-Benz service. In emergencies, be
sure to contact the usual national emergency
number "Nrst or use the Mercedes-Benz emer-
gency call system ( page 391).
More information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com
q Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con- nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can "Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can "Nnd these in your Mercedes me user account.
Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mercedes me Portal, then services and o"Mers
from Mercedes-Benz will be available to you.
For more information consult an authorized
Mercedes-Benz Center or visit the Mercedes me Portal: https://me.secure.mercedes-benz.com
MBUX multimedia system389

Page 392 of 622

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