2023 MERCEDES-BENZ EQE Owners Manual

\bMake sure you always keep the Mercedes me
apps updated.
You can call up the menu using Apps in the multi-
media system.
In the Apps menu, the following options can be
available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a Mercedes
me user account and the vehicle
= Calling up the Mercedes me services
= Calling up apps such as, In-Car OPce or the
web browser depending on availability
Web browser overview1Previous website2Next website3Update4URL5Adds/removes bookmarks6Options7Settings\bUnder b you have the following options:
= Tabs
= Bookmarks & Browsing History
= Reading Mode
= Share Link
= Share Content
= Request Mobile Website\bWebsites cannot be shown while the vehicle is
in motion.
Overview of Smartphone Integration
With Smartphone Integration, you can use certain
functions on your mobile phone via the multime- dia system display.
Only one mobile phone at a time can be connec-
ted via Smartphone Integration to the multimedia system. Also for use with two phone mode withSmartphone Integration, only one additional
mobile phone can be connected using Bluetooth n
with the multimedia system.
The full range of functions for Smartphone Inte-
gration is only possible with an Internet connec-
MBUX multimedia system335

tion. The appropriate application must be down-
loaded on the mobile phone to use Smartphone
Integration. The mobile phone must be switched
on and connected to the multimedia system via
the USB port using a suitable cable.
Apps for Smartphone Integration:
= Apple CarPlay n
(wireless connection via Blue-
tooth n
also possible)
= Android Auto (wireless connection via Blue-
tooth n
also possible)\bFor safety reasons, the Nrst activation of
Apple CarPlay n
or Android Auto on the multi-
media system must be carried out when the vehicle is stationary with the parking brake.
You can start Smartphone Integration using theMy Devices menu.
You can end Smartphone Integration via the My
Devices or by disconnecting the connecting cable
between the mobile phone and multimedia sys-
tem.
\bMercedes-Benz recommends disconnecting
the connection via the device manager or theconnecting cable only when the vehicle is sta-
tionary.
Overview of transferred vehicle data
When using Smartphone Integration, certain vehi-
cle data is transferred to the mobile phone. This enables you to get the best out of selected mobile phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
= Sosware release of the multimedia system
= System ID (anonymized)
The transfer of this data is used to optimize com-
munication between the vehicle and the mobile phone.
To do this, and to assign several vehicles to the
mobile phone, a vehicle identiNer is randomly gen-
erated.
This has no connection to the vehicle identiNca-
tion number (VIN) and is deleted when the multi-
media system is reset (  page 307).
The following driving status data is transmitted: = Transmission position engaged
=Distinction between parked, standstill, rolling
and driving
= Day/night mode of the driver\bs display
= Drive type
The transfer of this data is used to alter how con- tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted: = Coordinates
= Speed
= Compass direction
= Acceleration direction
The mobile phone uses this data to improve the
accuracy of navigation, for example, when driving
through a tunnel.
Mercedes-Benz emergency call system
Information on the Mercedes-Benz emergency
call system
Your vehicle is equipped with the Mercedes-Benz emergency call system (!

help save lives in the event of an accident. eCall
in no way replaces assistance provided from dial-
ing 911.
Mercedes-Benz eCall only functions in areas
where mobile phone coverage is available from
the wireless service providers. *nsuPcient net-
work coverage from the wireless service providers may result in an emergency call not being trans-
mitted.
eCall is a standard feature in your Mercedes-Benz vehicle. In order to function as intended, the sys-tem relies on the transmission of data detailed in
the Transmitted Data section that follows.
To disable eCall, a customer must visit an author- ized Mercedes-Benz Service department to deac-
tivate the vehicle!

=The starter battery is suPciently charged.
The Mercedes-Benz emergency call system trig- gers an emergency call automatically in the fol-
lowing cases:
= Aser activation of the restraint systems such
as air bags or Emergency Tensioning Devices aser an accident
= Aser an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made:
= A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to one
of the emergency call centers.
The SOS button in the overhead control panel
Oashes until the emergency call is Nnished.
It is not possible to immediately end an automatic
emergency call.If no connection can be made to the emergency
services either, a corresponding message appears in the media display.Dial the local emergency number on yourmobile phone.
If an emergency call has been initiated:
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
= If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emergency
call
To use the SOS button in the overhead con- trol panel: press the SOS button at least one
second long (  page 329).
or
To use voice control: use the voice commands
of the MBUX Voice Assistant.
The emergency call has been made:
= A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to one
of the emergency call centers.
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services, a corresponding message appears in the
central display.
Dial the local emergency number on your mobile phone.338MBUX multimedia system

Ending an unintentionally triggered manual
Mercedes-Benz emergency callSelect v on the multifunction steering
wheel. Depress button for several seconds.
Data transfer of the Mercedes-Benz emergency
call system
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
= Vehicle\bs GPS position data
= GPS position data on the route (a few hundred
meters before the incident)
= Direction of travel
= Vehicle identiNcation number
= Vehicle drive type
= Number of people determined to be in the
vehicle
= Whether Mercedes me connect is available or
not
= Whether the emergency call was initiated
manually or automatically
= Time of the accident
=Language setting on the multimedia system
Data transmitted is vehicle information. For any questions about the collection, use and sharing of
the eCall system data, please contact MBUSA\bs
Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC\bs Customer Assistance Center at 1-800-387-0100.
Customer requests for covered information should
be submitted via the same channels.
For accident clariNcation purposes, the following
measures can be taken up to an hour aser the
emergency call has been initiated:
= The current vehicle position can be deter-
mined.
= A voice connection to the vehicle occupants
can be established.
Sound settings
Overview of functions in the sound menu
The setting options and functions available
depend on the sound system installed. You can
Nnd out which sound system is installed in your
vehicle in the Digital Operator\bs Manual.
Standard sound system
The following functions are available: = Equalizer
- Treble, mid-range and bass
= Balance and fader
= Volume
- Automatic adjustmentMBUX multimedia system339

ASSYST PLUS service interval display
Function of the ASSYST PLUS service interval dis-
play
The ASSYST PLUS service interval display on the driver\bs display informs you of the next regular
service due date.
Depending on the operating conditions of the vehicle, the remaining time or distance until the
next service due date will be displayed.
You can hide this service display using the G
back button on the steering wheel.
You can obtain information concerning the servic- ing of your vehicle from a qualiNed specialist
workshop, e.g. an authorized Mercedes-Benz Cen-
ter (  page 34).
Displaying the service due date
Driver\bs display:
4 Service
The next service due date is displayed.
To exit the display: press the back button
G on the steering wheel.Bear in mind the following related topic:
= Operating the driver\bs display (  page 281).
Information on regular maintenance work
*NOTE Premature wear through failure to
observe service due dates
Maintenance work which is not carried out at
the right time or incompletely can lead to
increased wear and damage to the vehicle.
Adhere to the prescribed service inter- vals.Always have the prescribed maintenance
work carried out at a qualiNed specialist
workshop.*NOTE Irreparable damage to the high-volt-
age battery due to maintenance work not
being carried out
The high-voltage battery is subject to wear.
Maintenance work which is not carried out in
time can lead to irreparable damage to the high-voltage battery.
Always observe the warning messages
about the high-voltage battery and
immediately consult a qualiNed specialist
workshop.Have the necessary maintenance work
on the high-voltage battery carried out at
a qualiNed specialist workshop.
Notes on special service requirements
The prescribed service interval is based on nor-
mal operation of the vehicle. Have the mainte-
nance work carried out more osen than prescri-
bed if operating conditions are diPcult or the
vehicle is subject to increased stress. This is the
case for frequent operation in mountainous ter- rain or on poor road surfaces, for example.
In these or similar operating conditions, have the interior air Nlter changed more frequently. Check
the tires more frequently if the vehicle is operated under increased stress. Further information can
be obtained at a qualiNed specialist workshop.
The ASSYST PLUS service interval display is only an aid. It is the responsibility of the driver of the
340Maintenance and care

vehicle to have maintenance work carried out
more osen than prescribed due to actual operat-
ing conditions and/or stresses.
Battery disconnection periods
The ASSYST PLUS service interval display can cal- culate the service due date only when the batteryis connected.
Display and note down the service due date
on the driver display before disconnecting the
battery (  page 340).
Maintenance Management
Notes about Maintenance Management
If the Maintenance Management service is activa-
ted, relevant data is automatically transferred to
the Mercedes-Benz customer center.
The customer center transmits the data to the
service partner that you have entered on the Mercedes me website at: http://
www.mercedes.me. You will then receive individ-
ual recommendations regarding the maintenance of your vehicle.\bThe calculation of the optimal transmission
time of the maintenance request to the service partner is subject to technical limita-
tions that may cause the maintenance recom-
mendation to be perceived as too early or too
late or not to be made at all. In this case, you
can conveniently arrange a maintenance
appointment with the customer center via the
maintenance reminder in the multimedia sys-
tem.\bMaintenance Management and the mainte-
nance reminder in the multimedia system are not available in every country. Contact an
authorized Mercedes-Benz Center to Nnd out
whether this function is available in your coun-
try.
Data transferred when using Maintenance Man-
agement
When the service is activated, relevant data is
automatically transferred to determine the
required scope of maintenance as well as mal-
function detection and malfunction rectiNcation.
Details on data transfer can be found in the data protection information for the Mercedes me con-
nect services. These can be found at: http://
www.mercedes.me under "My Mercedes me
account", "Terms of use".\bMaintenance Management and the mainte-
nance reminder in the multimedia system are not available in every country.
Telediagnosis
Notes about Telediagnosis
\bThis service is not available in all countries.
The vehicle can detect if certain wear parts need
to be replaced or if malfunctions have occurred in
vehicle systems. If the Telediagnosis service is activated, relevant data is automatically transmit-
ted to the manufacturer. If fault conditions are
detected by the vehicle system self-diagnosis, the system transmits recommendations for action to
the Mercedes-Benz customer center depending on the fault detected. The customer center trans-
mits the data to the service partner that you have
Maintenance and care341

entered on the Mercedes me website at: http://
www.mercedes.me.
For selected faults, the notiNcation that a mal-
function has been detected may appear in the multimedia system with a request to contact the
Mercedes-Benz customer center. From this mes- sage, a call can be made directly to the customer
center for assistance.\bThe transmission of a notiNcation to the multi-
media system depends on the country, vehi- cle model and equipment and requires a fast
data connection, over which the service pro-
vider has no inOuence.\bReliable fault detection is subject to technical
limitations. Therefore, only a limited selection
of faults can be detected and recommenda- tions for action transmitted to the customer
center and the service partners. Mercedes- Benz AG is continuously working on theexpansion of this service. The fault detection
depends on the country, vehicle model and equipment.Data transferred when using Telediagnostics
When the service is activated, relevant data is
automatically transferred to determine the next
required scope of maintenance as well as mal-
function detection and malfunction rectiNcation.
Details on data transfer can be found in the data protection information for the Mercedes me con-
nect services. These can be found at: http://
www.mercedes.me under "My Mercedes me
account", "Terms of use".
\bThe scope of the data transmitted depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Engine compartment
Notes on the hood
Only the specialist personnel at a qualiNed spe-
cialist workshop should open the hood. Access by the customer is not permitted.
To open the hood, consult a qualiNed specialist
workshop.
&DANGER Risk of fatal injuries when carry-
ing out maintenance work during the
charging process
During the charging process, the high-voltage
on-board electrical system is under high volt-
age.
Do not perform any maintenance work
during the charging process.&WARNING Risk of accident due to driving
with the hood unlocked
The hood may open and block your view.
Never release the hood when driving.Before every trip, ensure that the hood is
locked.&WARNING Risk of accident and injury
when opening and closing the hood
The hood may suddenly drop into the end position.
There is a risk of injury for anyone in the
hood\bs range of movement.
342Maintenance and care