2023 MERCEDES-BENZ EQE Owners Manual

and hit vehicle occupants. In addition, cup
holders, open stowage spaces and mobile
phone receptacles cannot always retain all
objects within.
There is a risk of injury, particularly in the
event of sudden braking or a sudden change
in direction.Always stow objects so that they cannot
be thrown around in such situations.Always make sure that objects do not
protrude from stowage spaces, parcel
nets or stowage nets.Close the lockable stowage spaces before starting a journey.Always stow and secure heavy, hard,
pointed, sharp-edged, fragile or bulky
objects in the trunk/cargo compart-
ment.Observe the additional information on stowing
mobile communications devices correctly:
= Loading the vehicle (  page 119)
Bluetooth n
connection:
The menu view and the available functions in the
telephone menu are in part dependent on the
Bluetooth n
proNle of the connected mobile
phone. If the mobile phone supports all the fol-
lowing Bluetooth n
proNles, the full range of fea-
tures is available:
= PBAP (Phone Book Access ProNle)
- The contacts on the mobile phone are
shown automatically on the multimedia system.
= MAP (Message Access ProNle)
- The mobile phone message functions can
be used on the multimedia system.
= HFP (hands-free proNle)
- Wireless telephony is available on the mul-
timedia system.
= SAP (SIM Access ProNle)
- The car telephone has access to the SIM
card data and dials into the mobile phone
network via the exterior antenna.
Irrespective of this, Bluetooth n
audio functionality
can by used with any mobile radio unit.For information on the range of functions of the
mobile radio unit to be connected, see the manu-
facturer\bs operating instructions.
Network connection:
The following cases can lead to the call being dis-
connected while the vehicle is in motion:
= You switch into a transmission/reception sta-
tion, in which no communication channel is free.
= The SIM card used is not compatible with the
network available
= A mobile phone with "Twincard" is logged into
the network with the second SIM card at the
same time
The multimedia system supports calls in HD Voice n
for improved speech quality. A require-
ment for this is that the mobile phone and the mobile phone network provider of the person you
are calling support HD Voice n
.
Depending on the quality of the connection, the voice quality may Ouctuate.MBUX multimedia system327

Further information can be obtained from anauthorized Mercedes-Benz Center or at: https://
www.mercedes-benz.com/connect.
q Telephone menu overview1Bluetooth n
device name of the currently con-
nected mobile phone/of the mobile phone2Bluetooth n
device name of the currently con-
nected mobile phone/of the mobile phone
(two phone mode)3Signal strength of the mobile phone network4Battery status of the connected mobile phone5Options6Messages7Calls up my devices8Numerical pad9Starts contact search

q Telephony operating modes overview
Depending on your equipment, the following tel- ephony operating modes are available:
= A mobile phone is connected to the multime-
dia system via Bluetooth n
.
= Two mobile phones are connected with the
multimedia system via Bluetooth n
(two phone
mode).
- You can use all the functions of the multi-
media system with both mobile phones.

q Connecting a mobile phone
Requirements: = Bluetooth n
is activated on the mobile phone
(see the manufacturer\bs operating instruc- tions).
328MBUX multimedia system

=Bluetooth n
is activated on the multimedia sys-
tem.
Multimedia system: 4 © 5
Phone 5
= 5
Devices
5 My Devices
Searching for a mobile phoneSelect Connect New Device .
Connecting a mobile phone
Select a mobile phone.
A code is displayed in the multimedia system
and on the mobile phone.If both codes match, conNrm the code on the
mobile phone.

q Functions in the telephony menu
In the telephony menu you have the following
functions, for example:
= Making calls, e.g.:
- 3 Accepting a call
- L End Call
- Answering a call with a message
-J Conference
- Accepting or rejecting a waiting call
= Managing contacts, e.g.:
- Downloading mobile phone contacts
- Managing the format of a contact\bs name
- Deleting favorites
= Receiving and sending messages, e.g.:
- Using the read-aloud function
- Dictating a new messageMercedes me app
Mercedes me calls

qMaking a call via the overhead control panel
1me button for service or information calls2SOS button cover3SOS button (emergency call system)
Making a Mercedes me call
MBUX multimedia system329

Press me button 1.
Making an emergency call
To open the cover of SOS button 2 , press it
brieOy.Press and hold SOS button 3 for at least one
second.
If a Mercedes me call is active, an emergency call
can still be triggered. This has priority over all
other active calls.

q Information about the Mercedes me call using
the me button
A call to the Mercedes-Benz Customer Center has
been initiated via the me button in the overhead control panel or the multimedia system(  page 329).
You can access the desired service with the voice
dialog system:
= Accident and Breakdown Management
= Mercedes-Benz Customer Center for general
information about the vehicle
You can Nnd information on the following topics:
= Activation of Mercedes me connect
= Operating the vehicle
= Nearest authorized Mercedes-Benz Center
= Other products and services from Mercedes-
Benz
Data is transferred while connected to the
Mercedes-Benz Customer Center (  page 332).

q Calling the Mercedes-Benz customer center
using the multimedia system
Requirements:
= Access to a GSM network is available.
= The contract partner\bs GSM network coverage
is available in the respective region.
= The vehicle must be switched on so that vehi-
cle data can be transferred automatically.Multimedia system:
4 © 5
Phone 5

Requirements for collision detection in the con-text of accident management:
= The vehicle is equipped with an anti-thes
alarm system (ATA) (code 551).
= The vehicle is equipped with the interior pro-
tection (code 882).
= The vehicle is equipped with the Anti-Thes
Protection Package (code P54).
= The collision detection service with thes notiN-
cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away alarm
is armed on a locked vehicle, you will receive a
notiNcation in the multimedia system when you
switch the vehicle on.
Find out at an authorized Mercedes-Benz Center if this functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a few seconds.\bThe availability of collision detection dependson the vehicle.Aser quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz customer center.Select Call.
= Aser your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(  page 333).
= The Mercedes-Benz customer center takes
your call and organizes the breakdown and accident assistance.
You may be charged for these services.\bDepending on the severity of the accident, an
automatic emergency call can be initiated. This has priority over all other active calls
(  page 337).\bIn addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear aser a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz customer center orhave already received support, this prompt
can be ignored or declined.\bIf you answer the prompt for support from the Mercedes-Benz customer center with Call
Later , the message will be hidden and appear
again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be conNrmed or declined. Aser being
declined, this will not be shown again.

q Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz customer
center. You will then receive individual recommen-
dations regarding the maintenance of your vehi- cle.
Regardless of whether you have consented to the maintenance management service, the multime-dia system reminds you aser a certain amount of
time that a service is due. A prompt appears ask- ing if you would like to make an appointment.
MBUX multimedia system331

To arrange a service appointment: select Call.
Aser your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
center takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to conNrm the appoint-
ment and if necessary consult about the
details.\bIf you select Call Later aser the service mes-
sage appears, the message is hidden and
reappears at a later time.

q Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me, data is transferred to enable targeted advice and
an ePcient service.
The following requirements must be fulNlled for
the transfer of the data:
= The vehicle is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider.
= The quality of the mobile connection is suP-
cient.
Multi-stage transfer depends on the following fac- tors:
= Reason for the initiation of the call
= The available mobile phone transmission tech-
nology.
= The activated Mercedes me connect services.
= The service selected in the voice control sys-
tem.\bThe scope of the data transmitted depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activa-
ted, the following data is transferred:
= Vehicle identiNcation number
= Time of the call
= Reason for the initiation of the call
= ConNrmation of the data protection prompt
= Country indicator of the vehicle
=Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made aser automatic accident or break-
down detection using the multimedia system, the following data is also transmitted:
= Current mileage and maintenance data
= Current vehicle location
If Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz customer center:
= Current vehicle location
Data processing
The data transmitted within the scope of the call is deleted from the processing system aser the
call is Nnished, in so far as this data is not being332MBUX multimedia system

used for other activated Mercedes me connect
services.
The incident-speciNc data is processed and stored
in the Mercedes-Benz customer center and, if required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz customer center. Take note of the data protection
information on the Mercedes me Internet page
https://www.mercedes.me or in the recorded
message immediately aser calling the Mercedes-
Benz customer center.\bThe recorded message is not available in every country.
Mercedes me connect

q Information on Mercedes me connect
Mercedes me connect consists of multiple serv-
ices.
You can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call center are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle\bs overhead control panel
(  page 329).
You can also call the Mercedes-Benz customer
center using the multimedia system (  page 330).
Please note that Mercedes me connect is a Mercedes-Benz service. In emergencies, Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use theMercedes-Benz emergency call system
(  page 337).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can Nnd these in your
Mercedes me user account.
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com

q Information on Mercedes me connect Accident
and Breakdown Management\bAccident and Breakdown Management is not
available in every country. Contact an author-
ized Mercedes-Benz Center to Nnd out
whether this function is available in your coun- try.
The Accident and Breakdown Management can
include the following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 337)
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
MBUX multimedia system333

dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
= Breakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest authorized Mercedes-Benz Cen- ter
You may be charged for these services.
= Addition to the emergency guide aser auto-
matic accident or breakdown detection
(  page 330)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz customer cen-
ter and the authorized service partner or
breakdown assistance.
= Addition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speciNc
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.If your vehicle detects a breakdown or threat of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes- Benz customer center for further help. Thisprompt in the multimedia system only appears
when the vehicle is stationary.\bThese services are subject to technical
restrictions such as the mobile phone cover- age, mobile network quality and the ability ofthe processing systems to interpret the trans-ferred data. In some circumstances, this can
result in delays or the failure of the informa- tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mercedes-Benz service. In emergencies, be
sure to contact the usual national emergency
number Nrst or use the Mercedes-Benz emer-
gency call system (  page 336).
More information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com

q Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con- nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can Nnd these in your Mercedes me user account.
Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mercedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult an authorized
Mercedes-Benz Center or visit the Mercedes me portal: https://me.secure.mercedes-benz.com
334MBUX multimedia system