2023 MERCEDES-BENZ EQE Owners Manual

1B-pillar with:QR code for accessing the rescue card!

Calling up the Digital Operator\bs Manual
Multimedia system: 4 © 5
Settings 5
Info
5 Operator's Manual
5 Open Digital Operator's Manual
The Digital Operator\bs Manual describes the func-
tions and operation of the vehicle and the multi- media system.Select one of the following menu items in the
Digital Operator\bs Manual:
= Quick start : Nnd the Nrst steps towards
adjusting your seat (driver\bs side).
= Tips : Nnd information that prepares you for
certain everyday situations with your vehicle.
= Animations : watch animations about the vehi-
cle functions.
= Messages : Nnd additional information about
the messages on the driver\bs display.
= Language : select the language for the Digital
Operator\bs Manual.
You can search for keywords using the Search
Neld in order to quickly Nnd answers to questions
about the operation of the vehicle.1Menu2Search3Back4Contents sectionSome sections in the Digital Operator\bs Manual,
such as warning notes, can be expanded and col- lapsed.
Additional options for calling up the Digital Opera-
tor\bs Manual:
Driver\bs display: call up brief information about
display messages on the driver\bs display
MBUX Voice Assistant: call up via the voice con-
trol system
Global search: call up search results for contents
of the Digital Operator\bs Manual on the home
screen
For safety reasons, the Digital Operator\bs Manual
is deactivated while the vehicle is in motion.24Digital Operator\bs Manual

Protection of the environment+ENVIRONMENTAL NOTE Environmental
damage due to operating conditions and
personal driving style
Operate your vehicle in an environmentally
responsible manner to help protect the envi- ronment. Please observe the following recom-
mendations on operating conditions and per-
sonal driving style.
Operating conditions:
Make sure that the tire pressures are
correct.Do not carry any unnecessary weight
(e.g. roof luggage racks once you no lon-
ger need them).Monitor energy consumption.Adhere to the service intervals. A regularly serviced vehicle will contrib-
ute to environmental protection.Always have maintenance work carried
out at a qualiNed specialist workshop.Personal driving style:Drive carefully and maintain a suitable
distance from the vehicle in front.Avoid frequent, sudden acceleration and braking.Drive in a way that conserves energy.
Pay attention to the ECO display for an
economical driving style.+ENVIRONMENTAL NOTE Environmental
pollution caused by irresponsible disposal of the high-voltage battery
A high-voltage battery contains materials
which are harmful to the environment.
Dispose of defective high-voltage batter-
ies at a qualiNed specialist workshop.
Environmental issues and recommendations:
It is recommended that you re-use or recycle
materials instead of just disposing of them.
The relevant environmental guidelines and regula-
tions serve to protect the environment and must be strictly observed.
Mercedes-Benz GenuineParts+ENVIRONMENTAL NOTE Environmental
damage due to not using recycled recon-
ditioned components
Mercedes!

=door pillars
= sill
= seats
= cockpit
= driver\bs display
= center console
= lateral roof frameDo not install accessory parts such as
audio systems in these areas.Do not carry out repairs or welding.Have accessories retroNtted at a quali-
Ned specialist workshop.
You could jeopardize the operating safety of your
vehicle if you use parts, tires and wheels as well
as accessories relevant to safety which have not
been approved by Mercedes-Benz. Safety-relevant
systems (e.g. the brake system) may malfunction.
Only use Mercedes-Benz GenuineParts or parts of
equal quality. Only use tires, wheels and acces-
sory parts that have been speciNcally approved
for your vehicle model.
Mercedes-Benz GenuineParts are subject to strict
quality inspections. Each part has been specially
developed, manufactured or selected for
Mercedes-Benz vehicles and adapted to them. Therefore, only Mercedes-Benz GenuineParts
should be used.
More than 300,000 diMerent Mercedes-Benz Gen-
uineParts are available for Mercedes-Benz mod- els.
All authorized Mercedes-Benz Service Centers maintain a supply of Mercedes-Benz GenuinePartsfor necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide for quick and reliable parts service.
Always specify the vehicle identiNcation number
(VIN) (  page 401) when ordering Mercedes-
Benz GenuineParts.Operator\bs manual
This Operator\bs Manual and the Digital Operator\bs
Manual in the vehicle describe the following mod-
els and the standard and special equipment for
your vehicle:
= The models and the standard and special
equipment available at the time of this Opera- tor\bs Manual going to press.
= The models and the standard and special
equipment only available in certain countries.
= The models and the standard and special
equipment, which will only be available at a
later date.
Note that your vehicle may not be installed with
all features described. This is also the case for systems relevant to safety. Therefore, the equip-
ment on your vehicle may diMer from that in the
descriptions and illustrations.
The original purchase agreement for your vehicle
contains a list of the equipment in your vehicle at the time of delivery.26General notes

Should you have any questions concerning equip-
ment and operation, please consult an authorized
Mercedes-Benz Center.
The Operator\bs Manual, Operating Instructions,
further supplementary documents and Service
Booklet are important documents and should be
kept in the vehicle.
Touch-sensitive controls
In addition to conventional switches and buttons,
your vehicle is equipped with touch-sensitive con- trols.
These are located in the following areas of your
vehicle:
= Roof and door control panel
= Climate control
= Steering wheel
= MBUX multimedia system
The controls have touch-sensitive user interface surfaces. The surfaces are controlled by pressing
or swiping to adjust settings or to trigger func-
tions, forexample.
In the area of the touchscreen, you also receive haptic feedback in the form of a pulse or a vibra-
tion, or the surface structure changes on the
touch-sensitive user interface surface, forexam-
ple.
You receive haptic feedback in the following situa-
tions, forexample:
= When pressing a button on the user interface
surface
= When scrolling in a list or table
= When reaching a new area on the user inter-
face surface, e.g. a pop-up window
When handling touch-sensitive user interface sur-
faces, observe the following points to avoid prob-
lems operating:
= Do not aPx stickers orsimilar objects on the
surfaces
= Keep the surfaces protected from moisture
and wet conditions
= Keep the surfaces free of dust and dirt
(  page 349).Some touch-sensitive control elements have a
symbol and integrated indicator lamps. Whenoperating, make sure to press on the symbol of
the control element.
Mercedes me app
Notes about the on-demand feature
You can also activate various functions (on-
demand feature) subsequently via Mercedes me
aser purchasing your vehicle.
Information is available at any authorized
Mercedes-Benz Service Center.
Activating on-demand feature using Mercedes me
Requirements
= The vehicle has a wireless connection.
= The vehicle is linked to the Mercedes me user
account.
General notes27

Ordering and activating on-demand featureAdd the desired on-demand feature for the
vehicle to the shopping basket in the
Mercedes me Store.Complete the order. The on-demand feature is activated when
operating the vehicle.
Speeding up activation
Switch the vehicle oM and lock it.Unlock the vehicle aser about two minutes
and switch on the vehicle.
The on-demand feature has been activated.
For some features, a notiNcation also appears
in the vehicle\bs multimedia system.
If the activation was not successful, repeat the
process.
Service and vehicle operation
Vehicle operation outside the USA or Canada
When you are abroad with your vehicle, observe the following points:
= service points or replacement parts may not
be available immediately.
Some Mercedes-Benz models are available in Europe through our European Delivery Program.
For more information, please consult an author-
ized Mercedes-Benz Service Center, or write to
one of the following addresses:
in the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
in Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Maintenance
Your customer advisor conNrms the service in the
service report.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Program
oMers technical help in the case of a breakdown.
Your calls to the toll-free Roadside Assistance
Hotline are answered by our agents 24 hours a
day, 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372) (USA)
1-800-387-0100 (Canada)
You can Nnd further information in the Mercedes-
Benz Roadside Assistance Program brochure (USA) or the "Roadside Assistance" section in theService and Warranty booklet (Canada). You willNnd both in the vehicle document wallet.
Change of address or change of ownership
In the event of a change of address, please send
us the NotiNcation of address change" in the
Service and Guarantee booklet or simply call the
28General notes

Mercedes-Benz Customer Assistance Center(USA) on the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus-
tomer Service (Canada) on 1-800-387-0100. We
can then reach you in a timely fashion, if neces- sary.
If you sell your Mercedes, please leave all litera-
ture in the vehicle so that it is available to the next
owner. If you have purchased a used vehicle, please send us the "Notice of Purchase of Used
Car" in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus-
tomer Service (Canada) at 1-800-387-0100.
Possible danger due to substances hazardous to
health
In compliance with Proposition 65 ("Prop65"), the following detachable label has been added to
each vehicle sold in California:
Operating safety
&WARNING Risk of accident due to mal-
functions or system failures
If you do not have the prescribed service/
maintenance work or any required repairs car-
ried out, this could result in malfunctions or
system failures.
Always have the prescribed service and
maintenance work as well any required
repairs carried out at a qualiNed special-
ist workshop.&WARNING Risk of accident or injury due
to incorrect modiNcations on electronic
component parts
ModiNcation of electronic components, their
sosware or wiring could impair their function
and/or the function of other networked com- ponent parts or safety-relevant systems.
This can endanger the operating safety of the
vehicle.
Never tamper with the wiring and elec-
tronic component parts or their sos-
ware.You should have all work on electrical
and electronic components carried out
at a qualiNed specialist workshop.Observe the "On-board electronics" section in
"Technical data".General notes29

*NOTE Impairment of the operating eP-
ciency of the vehicle or individual compo-
nents due to tampering with the on-board
electronics
The vehicle is equipped by the manufacturer
with various safety mechanisms that interact
with each other.
If the system detects tampering with the on- board electronics due to an unauthorized
modiNcation of control units and/or their sos-
ware/data, this may have the following
eMects:
= Individual vehicle functions are (tempora-
rily) no longer operational.
= The overall vehicle is (temporarily) no lon-
ger operational.
Have the vehicle checked immediately at
a qualiNed specialist workshop and, if
necessary, reset to factory settings.*NOTE Damage to the vehicle caused by
driving too fast and by blows to the under-
body and chassis parts
The vehicle can be damaged in the following cases in particular:
= The underside of the vehicle makes con-
tact with the ground, e.g. on a high curb or
an unpaved road.
= The vehicle drives too quickly over an
obstacle, e.g. a curb, a speed bump or a
pothole.
= A heavy object hits the underbody or chas-
sis components.
In these or similar situations, the vehicle body,
the underbody, chassis components, wheels
or tires and parts of the high-voltage battery
could be damaged even if this is not visible.
Components that have been damaged in this
way can fail unexpectedly or, in the event of
an accident, may not absorb the loads that arise as intended.
Have the vehicle checked and repaired
immediately at a qualiNed specialist
workshop.
or
If driving safety is impaired during the
rest of the journey, stop immediately paying attention to the traPc situation
and notify a qualiNed specialist work-
shop.
Electric vehicles have an electric motor. The elec-
tric motor\bs energy supply is provided by the high- voltage on-board electrical system.
&DANGER Risk of death and Nre due to
modiNed and/or damaged components of
the high-voltage on-board electrical sys- tem
The vehicle\bs high-voltage on-board electrical
system is under high voltage. If you modify component parts in the vehicle\bs high-voltage
on-board electrical system or touch damaged
component parts, you may be electrocuted. In
30General notes