2023 MERCEDES-BENZ EQB Owners Manual

Util
ityvehicles have asigni/cantl yhighe rro llo ver
ra te than other types ofvehicles.
If th is type ofvehicle isno tdr iven safely, an acci-
den tcan occur ,th eve hicle canrollove rand
occupants cansu.er serious oreven fata linju-
ri es.
In aro llo vercr ash, anunbelt edper son issign i/-
can tly mor elik elyto die than aper son wearing a
seat belt.
Yo uand allvehicle occupan tsshould alwayswe ar
yo ur seat belts. NNo o
t t
es f es
for per or
per sons wit sons
withelectr h
electr onicmedical aids onic
medical aids
Mer cedes-Benz AGcanno t,despit ecar efully
de veloping vehicle systems, completely rule out
th eint eraction ofvehicle systems withelect ronic
med icalaid ssuc has cardiac pacema kers.
In addit ion,th er ear ecom ponents installed inthe
ve hicle that, rega rdless oftheoper ating status of
th eve hicle, cangener atema gne tic/elds onapar
wit hper manent magne ts.Thes e/e lds canbe
fo und, forex am ple, inthear ea around themulti- media
andsound system oralso inthear ea ofthe
seats, dependingon theve hicle equipme nt.
Fo rth is reason, thefo llo wing canoccur inisolat ed
cases ,depending ontheaids used:
R Medical aidsmalfunctionin g
R Adversehealt he.ect s
Obser vetheno tesand warnings ofthemanuf ac-
tur erofthemedical aids;ifin doubt, contactthe
de vice manuf acturerand/or your doct or.If th er e
is continuin guncer tainty concer ningthepossibil-
ity ofmedical aidsmalfunctionin g,Mer cedes-
Benz AGrecommen dsusing onlyfew electr ical
ve hicle systems and/ ormain taining adist ance
fr om thecom ponents.
When chargin gth ehigh-v oltagebatt ery, ke ep a
dist ance ofatleast anarm's lengt hbe tween the
medical aidand thefo llo wing components:
R The powe rsuppl yeq uipment
This includes chargin gst atio nsinthefo rm ofa
wa llbo xor apublic chargin gpoin t,forex am-
ple.
R Vehicle compone ntscar rying livevo ltag e This
includes thech argin gcable andthe
ch argin gcont rolbo x,forex am ple.
Onl yha ve repair sand maint enance workinthe
ar ea ofthefo llo wing components carried out ata
qu ali/ed special istwo rkshop:
R Vehicle compone ntscar rying livevo ltag e
R Transmi ssionantenn a
R Mul time diasystem and soun dsy stem
If yo uha ve anyqu eries orsugg estion s,consult a
qua li/ed specialist workshop. PrPr
oblem swit oblem
swit hy h
your v our
vehicle ehicle
If yo ushould exper ience apr oblem withyo ur vehi-
cle, particu larlyone that youbelie vema ya.ect its
saf eoper ation, weurge youto cont actanaut hor -
ize dMer cedes-B enzCent erimmedi atelyto have
th epr oblem diagnosed andrecti/ed. Ifth epr ob-
lem isno tre sol vedto your satisf action, please
discuss thepr oblem again withan aut hor ized
Mer cedes-Benz Centeror,if necessar y,cont act
us atone ofthefo llo wing addresses:
In t In
the US he
USA: A: Gener
alno tes
31 31

Mer
cedes-Be nzUS A,LLC
Cust omer Assist anceCenter
One Mercedes -Benz Drive
Sandy Springs, GA30328
In Canada: In
Canada:
Mer cedes-Benz Canada,Inc.
Cust omer Relations Department
98 Vander hoofAv enue
To ronto, Ont ario M4G 4C9 RR
epo r epo
rting safe ting
safety def ty
def ects ects
US US
Aonl y: A
onl y:
The follo wing text ispubl ished asrequ ired ofman-
uf actur ersunder Title 49, Code ofU.S. Feder al
Re gula tions ,Pa rt575 pursuant tothe"N ational
Tr a1c andMotorVe hicle SafetyAc tof 1966" .
If yo ubelie vethat your vehicle hasadef ect whic h
could cause acr ash orcould cause injuryor
deat h,youshould immediat elyinf orm theNa tional
Highw ayTra1c SafetyAd minis tration (NHTSA)in
addi tionto notifyi ngMer cedes-Be nzUS A,LLC. If
NHT SAreceiv essimilar complain ts,itma yopen
an inve sti gation, andifit /n ds that asaf etydef ect
ex ists inagr oup ofvehicles, itma yor der are call
and remedy campaign. Howev er,NHT SAcanno t
become invo lved inindividual problems between
yo u, your dealer ,or Mer cedes-Benz USA,LLC.
To cont actNHT SA,yo uma ycall theVe hicle
Saf etyHo tline toll-fr eeat1-888-327-4236
(TT Y:1-800-424-9153); gotothehttps://
www .safercar .go v/;or write to :Ad minis trat or ,
NHT SA,400 SeventhSt reet,SW .,Wa shing ton, DC
2059 0,:USA.
Yo ucan also obtain other informatio nabout motor
ve hicle safetyfrom: https:/ /www .safercar .gov
Canada only: Canada
only:
The follo wing text ispubl ished asrequ ired ofman-
uf actur ersunder subsection 18.4(4)oftheMo tor
Ve hicle SafetyRe gula tions .
If yo ubelie vethat your vehicle hasadef ect whic h
could cause acr ash orcould cause injuryor
deat h,youshould immediat elyinf orm Transpo rt
Canada inaddition tonotifyi ngMer cedes-Be nz
Cana daInc. If
Transpo rtCanada receiv edsimilar complain ts,it
ma yopen aninve sti gation, andifit /n ds that a
saf etydef ect exists inagr oup ofvehicles, itma y
or der are call and remedy campaign. Howev er,
Tr anspo rtCanada cannotbecome invo lved inindi-
vidual problems between you, your dealer or
Mer cedes-Benz CanadaInc.
To cont actTranspo rtCanada, youma ycall the
Def ect Inve sti gations andRecalls Division toll-fr ee
in Canada at1-800-333-0510 or819-994-3328in
th eGatineau-Ott awaarea orinternat ionally; you
ma yalso gotothefo llo wing websit esformor e
inf ormation:
R English: https://www .tc.gc.ca/recalls
R Frenc h:https://www .tc.gc.ca/rappels LimitLimit
edW ed
War r ar
ranty anty
* NO NO
TE TE
Damag eto theve hicle arisin gfrom
vio lati on ofthese oper ating instructions. Damag
eto theve hicle canarise from violati on
of these oper ating instruction s. 3232
Gene
ralno tes

This
damageis no tco veredeit her bythe
Mer cedes-Be nzimplie dwa rrant yor by the
Ne w‑ orUsed- Vehicle Warrant y. #
Followtheinst ruction sin these oper at-
ing inst ruction son proper operation of
yo ur vehicle aswellas on possible vehi-
cle damag e. QR
code f QR
code for r or
rescue card escue
card
QR codes areatt ached inthesoc ket0a pand on
th eopposit eside ontheB-pillar .In theev ent of
an accident, rescue service scan usetheQR code
to quickl y/n dth eappr opriatere scue cardfo r
yo ur vehicle. Thecurrent rescue cardcont ains the
most impor tant informa tion aboutyour vehicle in
a com pact form ,e.g .th ero uting oftheelectr ic
lines.
Fu rther informatio ncan beobt aine dat http s://
www .mercedes- benz.de/ qr-code DatDat
ast a
stor or
ag e ag
e DatDat
apr a
pr ocessin gin t ocessin
gin the v he
vehicle ehicle
Elect
r Elect
roni ccont r oni
ccont rol uni ts ol
uni ts
Elect ronic cont rolunits areinst alled inyour vehi-
cle. Control uni tsprocess datawhic h,forex am-
ple, they receiv efrom vehicle senso rs,ge ner ate
th emsel vesor exch ang ebe tween themsel ves.
Som econt rolunits arere qu ired forth esaf eoper -
ation ofyour vehicle, some assistyo uwhen driv-
ing, suchas driver assist ancesystems, while oth-
er senab lecon venienc eor infotainm entfunct ions.
The follo wing prov ides youwit hge ner alinf orma -
tion rega rding datapr ocess ingintheve hicle.
Ad ditional information rega rding exactl ywhic h
dat ain your vehicle arecolle cted, savedand
tr ansmitt edtothird par ties, andforwhat purpose,
can befound intheinf ormation directl yre lat ed to
th efunction alch aract eristics inqu estion intheir
re specti veOper ator's Manual. Thisinformation is
also availabl eonl ine and, depen dingon theve hi-
cle equipme nt,dig itall y. P P
er er
sonal data sonal
data
Ev eryve hicle isidenti/ed byauni queve hicle
identi/cation number.Depen dingon thecountr y,
th is vehicle identi/cation numbercan beused by,
fo rex am ple, government alaut hor ities todeter-
mine theidentity oftheow ner .Ther ear eot her
possibi lities touse datacollect edfrom theve hicle
to identify theow ner ordriver ,suc has thelicense
plat enumber .
Ther efor e, dat age ner ated orproce ssed bycont rol
units maybe attr ibut able toaper son or,und er
cer tain conditions, becomeattribut able toaper -
son. Depe nding on whic hve hicle dataar eav aila-
ble, itma ybe possibl eto mak einf erences about,
fo rex am ple, your driving behavior,yo ur location,
yo ur routeor your use patterns.
Leg Leg
alr al
req eq
uir uir
ements r ements
reg eg
ar ar
ding t ding
the disclos ur he
disclos ureof e
of
dat a dat
a
If leg allyre qu ired todo so, manuf acturersar e, in
indivi dualcases, legallyoblig edtoprov ide govern-
ment alenti ties, upon requ est and totheex tent
re qu ired, datastor ed bythemanuf acturer.Fo r
ex am ple, this ma ybe thecase during theinve sti -
ga tion ofacr imina lo.e nse. Gener
alno tes
33 33

Go
vernment alenti ties areth emsel ves, in ind ivid-
ual cases andwithin theapplicable legalframe-
wo rk,aut hor izedto read out datafrom theve hi-
cle. Inthecase ofan accident, information that
can help withan inve sti gation can, ther efor e, be
ta ke nfrom theairbag controlunit, forex am ple.
Oper Oper
ationaldat atio
naldatain t a
in the v he
vehicle ehicle
This isdat are ga rding theoper ation oftheve hicle,
whic hha ve been processed bycont rolunits.
This includes thefo llo wing data,forex am ple:
R Vehicle status informatio nsuc has thespeed,
longitudin alacceler ation,lateral acceler ation,
number ofwheel revo lutions orthefa stene d
se at belts di sp lay
R Ambient cond itio ns ,su ch astemp eratur e,rain
sensor ordist ance sensor
Gener ally,theuse ofthese datais temp orary;
th ey will notbe stor ed beyond theper iod ofoper -
ation andwillonlybe processed within theve hicle
itse lf. Con trol uni tsoTen containdatamemor ies
fo rve hicle keys,fo rex am ple. Theiruse permits
th ete mp oraryor per manent document ationof
te ch nica linf orma tion abouttheve hicle' soper at- ing
stat e, com pone ntloads, maintenanc ere qu ire-
ments andtech nica leve nts orma lfunct ions.
Dep ending ontheve hicle equipmen t,thefo llo w-
ing dataar estor ed:
R Oper ating status ofsystem com ponents, such
as /ll leve ls, tirepr essur eor batt eryst atus
R Malfunctions orfaults inimpor tant system
com pone nts,suchas ligh tsor brak es
R System reactio nsinspecial drivi ng situ atio ns,
suc has airbag deployment ortheint erve ntion
of stabi lity cont rolsy stems
R Information onevents leading tovehicle dam-
ag e
R Con dition ofcharge ofthehigh-v oltagebat-
te ry,es timat edrang e
In cer tain cases ,it ma ybe requ ired tostor eda ta
th at wo uld have other wise been usedonlyte mp o-
ra rily .This maybe thecase ifth eve hicle has
de tected amalfu nction, forex am ple.
If yo uuse services, suchas repair services and
maint enance work,st or ed oper ation aldat aas
we llas theve hicle identi/cation numbercan be
re ad out and used. Theycan beread out by ser
vice networkem ployees, suchas workshops
and manu factur ersor third par ties, suchas break -
do wn services. Thesame istrue inthecase of
wa rrant yclaims andqualit yassur ance measur es.
In gener al,there adout isper form ed via theleg ally
pr escr ibed portfo rth ediagnost icsconnection in
th eve hicle. Theoper ation aldat ath at arere ad out
docume nttech nica lst at es oftheve hicle orof
ind ividual compone ntsand assis tin thediagnosis
of malfunctions, compliance withwa rrant yobli ga-
tions andqualit yim prove ment. Tothat end ,th ese
dat a,in par ticular information aboutcomponent
loads, tech nica lev ents, malfunctions andother
fa ults maybe transmitt edalong withth eve hicle
identi/cation numbertothemanuf acturer.Fu r-
th er mor e,themanuf acturerissubject toprodu ct
liability .Fo rth is reason themanuf actureralso
uses operational datafrom theve hicle, forex am-
ple, forre calls. These datacan also beused to
ex amin eth ecust omer's warrant yand guar antee
claims.
Fa ult memor iesintheve hicle canberese tby a
ser vice outletor atyour requ estas par tof repair
or maint enance work. 3434
Gener
alno tes

Con
v Con
venience andinfot enience
andinfotainm entfunct ions ainm
entfunct ions
Yo ucan stor econ venienc ese ttings andindivi dual
se ttings intheve hicle andchang eor rese tth em
at anytime.
Depending ontheve hicle equipme nt,th is
includes thefo llo wing settings, forex am ple:
R Seatand steer ing wheel positions
R Suspen sionandclimat econt rolsetting s
R Indi vidual setting s,suc has interior lightin g
Depen dingon theselect edequipment, youcan
im por tdat aint ove hicle infotainm entfunct ions
yo urself.
Depending ontheve hicle equipme nt,th is
includes thefo llo wing data,forex am ple:
R Mul time diadata,suc has music, /lmsorpho-
to sfo rpla ybac kin an integratedmultimedia
sy stem
R Address book datafo ruse inconnection with
an integratedhands-fr eesystem oran integra-
te dna vig ation system
R Entered navig ation destinations
R Dataabout theuse ofInterne tser vices These
datafo rcon venienc eand infotainm ent
fu nct ionsma ybe savedlocall yin theve hicle or
th ey ma ybe locat edon ade vice whichyo uha ve
conn ectedtotheve hicle, suchas asmar tphon e,
USB 0ash drive or MP 3pla yer.Ifyo uha ve ent ered
th ese datayo urself, youcan deletethem atany
time.
This datais transmitt edfrom theve hicle tothird
par ties onlyat your requ est. This applies, inpar -
ticular ,when youuse online services inaccor d-
ance withth ese tting sth at youha ve select ed.
Smar Smar
tphon eint tphon
eint egr eg
ration (e.g.An dr ation
(e.g.An droid A oid
Aut ut
oor o
or
Appl eCarP lay Appl
eCarP lay® ®
) )
If yo ur vehicle isaccor dinglyeq uipp ed,youcan
connect your smar tphone orano ther mobile end
de vice totheve hicle. Youcan then contr olthem
by means ofthecontr olelements integratedin
th eve hicle. Imagesand audio from thesmar t-
phone canbeoutput viathemultimedia system.
Cer tain inf ormation issimult aneousl ytransf erred
to your smar tphone. Depending onthetype and
int egration, this includes positiondata,day/night
mode andother gener alvehicle statuse s.Fo r
mor einf ormation pleaseconsult theOper ator's
Manual oftheve hicle/ infotainm entsystem. This
integration allowstheuse ofselect edsmar t-
phone apps,suchas navig ation ormusic player
apps. Thereis no further interactio nbe tween the
smar tphon eand theve hicle; inpar ticu lar,ve hicle
dat ais no tdir ectl yaccessibl e.The type ofaddi-
tion aldat apr ocessin gis de term ined bythepro-
vider oftheapp being used.Whichse tting syo u
can make,ifan y,depends onthespeci/c appand
th eoper ating system ofyour smar tphone. Online
ser Online
services vices
WW
ir ir
eless ne eless
netw tw
or or
kconnection k
connection
If yo ur vehicle hasawir eless networkconn ection,
it enab lesdatato be exch ang edbetween your
ve hicle andaddit ionalsystems. Thewireless net-
wo rkconn ectionis made possible bytheve hicle' s
ow ntrans mitt erand receiv eror by amobil eend
de vice that youha ve brought intoth eve hicle, for
ex am ple, asmar tphon e.Onl ine funct ionscan be
used viathewir eless networkconnection. This
includes onlineservices and<004200510051004D004A004400420055004A0050004F00540010004200510051
0054>
pr ov ided toyouby themanuf actureror by other
pr ov ider s. Gener
alno tes
35 35

ManufManuf
actur ac
tur er's ser er's
service s vice
s
Re garding themanuf acturer'sonline services, the
individual functionsaredescr ibedbythemanu-
fa ctur erinasuit able place, forex am ple, inthe
Oper ator's Manual oron themanuf acturer'sweb-
sit e, wher eth ere leva nt dat apr otection informa-
tion isalso given. Personal datama ybe used for
th epr ov ision ofonline services. Dataar e
ex ch ang edvia asecur econn ection, suchas the
manuf acturer'sdesign ated ITsystems. Anyper -
sonal datawhic har ecollect ed,processed and
used, other than forth epr ov ision ofser vices, is
done soexclusiv elyon thebasis ofleg alper mis-
sion. Thisisthecase, forex am ple, fora leg ally
pr escr ibed emer gency callsy stem, acont ractual
ag reement orwhen consent hasbeen given.
Yo ucan have ser vice sand funct ions,some of
whic har esubj ecttoafe e, activ ated ordeactiv a-
te d. This excludes legallypr escr ibed function sand
ser vices, suchas an emer gency callsy stem.
Thir Thir
dpar d
par tyser ty
ser vice s vice
s
If yo uuse online services from other prov ider s
(t hir dpar ties), these services areth ere sponsi bil-
ity ofthepr ov ider inqu estion andsubject tothat
pr ov ider's datapr otection conditions andterm sof use.
Asage ner alrule, themanuf acturerhas no
in0 uence onthecont entexch ang ed.
Fo rth is reason, whenservice sar epr ov ided by
th ird par ties, please asktheser vice prov ider in
qu estion forinf ormation aboutthetype, extent
and purpos eof thecollection anduseofper sonal
dat a. DatDat
apr ot a
pr otection r ection
rights ights
Depending
onyour countr yor theeq uipment and
ra ng eof functi onsofyour vehicle aswellas the
ser vice syo uuse and theser vices ono.er ,yo u
ar eent itled todi.er entdatapr otection rights .
Fu rther informatio non dat apr otection andyour
dat apr otection rights caneit her befound onthe
manuf acturer'swebsit eor youwill receiv eth is
inf ormation aspar tof theva rious services and
ser vice o.er s.Ther eyo uwill also /ndth econt act
inf ormation forth emanuf acturerand itsdat apr o-
te ction o1cer s.
At awo rkshop, forex am ple, withth esuppor tof a
specialist andpossibl yfo ra fe e, youcan have
dat are ad out whic his stor ed onlylocall yin the
ve hicle. MB
UX mult imedi asy st MB
UX mult imedi asy stem/ Mer em/
Mercedes meconn ect cedes
meconn ect If
th eve hicle iseq uipp edwithth eMBUX multime-
dia system orMer cedes meconnect, additional
dat aabout theve hicle' soper ation ,th euse ofthe
ve hicle incer tain situations, andthelocation of
th eve hicle maybe com piledby theMBUX multi-
media system orMer cedes meconnect.
Fo radditional information, pleasereferto the
"MB UXmulti media system" section and/orthe
Mer cedesme conne ctTerm sand Conditions. EvEv
ent dat ent
datar a
recor ecor
ders der
s USUS
Aonl y A
onl y: :
This vehicle iseq uipp edwithan eve ntdat a
re cor der (EDR). Themain purpose ofan EDR isto
re cor d,incer tain crash ornear crash-lik esitua-
tions, suchas an airbag deployment orhitting a
ro ad obs tacle, datath at will assis tin und erstand-
ing howave hicle' ssy stems perform ed. The EDR
is designed torecor ddat are lat ed tovehicle
dynami csand safetysy stem sfo ra shor tper iod of
time, typicall y30 seconds orless. 3636
Gener
alno tes

The
EDR inthis vehicle isdesig nedtorecor dsuc h
dat aas:
R Howvarious systems inyour vehicle were
oper ating
R Whe ther or notth edr iver and front passeng er
seat belts werebuc kled/f astened
R Howfar(if at all) thedr iver wa sdepr essin gth e
acceler ator and/ orbrak epedal and
R Howfast theve hicle wastrav eling
This datacan help prov ide abe tter under standing
of thecir cumst ances inwhic haccidents andinju-
ri es occur .NO TE: EDR datais recor ded byyour
ve hicle onlyif anon -trivial cras hsitu atio nocc urs;
no dat ais recor ded bytheEDR under normal driv-
ing conditions andnoper sonal data(e.g. name,
ge nder ,ag eand accid ent locatio n)isrecor ded.
Ho wev er,ot her parties,suc has law enf orcemen t,
could combin eEDR datawit hth etype ofper son-
all yidentif yingdataro utinel yacq uired dur ing a
cr ash inve sti gation.
To read dat are cor ded byan EDR, special equip-
men tis requ ired, and acces sto theve hicle orthe
EDR isneeded .In addition totheve hicle manu -
fa ctur er,ot her partiesth at have thespecial equip- ment,
suchas law enf orcement, canread the
inf ormation byaccessin gth eve hicle ortheEDR.
EDR datama ybe used incivil andcriminal mat-
te rs as ato ol inaccident recons tructio n,acciden t
claims andvehicle safety. Sinc eth eCr ash Data
Re trie va l(CDR) tool that isused toextract data
fr om theEDR iscommer ciallyav ailabl e,
Mer cedes- BenzUS A,LLC("MBUS A")expressl y
disclaims anyand allliability arising from the
ex tracti onofthis inf ormation byunaut horized
Mer cedes-Benz personnel.
MBUS Awill notshar eEDR datawit hot her swit h-
out theconsent oftheve hicle owner or,if th e
ve hicle isleased ,wit hout theconsent oftheles-
see. Excep tions tothis repr esent ation include
re sponse sto subpoe nasbylaw enf orcement ;by
fe der al,stat eor local government ;in connect ion
wit hor arising outoflitig ation invo lving MBUS Aor
its subsidia ries and a1liat es;or,as requ ired by
la w.
Wa rning: TheEDR isacom ponent oftheRe str aint
Sy stem Module.Ta mp ering with,altering, modify -
ing orremo vingth eEDR component mayre sult in
a malf unct ionoftheRe str aint System Modulean d
ot her systems. St
atelaws orregula tions rega rding EDRs that
con0ict withfe der alregula tion arepr e-em pted.
This means that intheev ent ofsuc hcon0 ict,the
fe der alregula tion governs. As ofDecemb er2016 ,
17 stat es have enact edlaws relating toEDRs. CopCop
yr yr
ight ight
FF
r r
ee and open sour ee
and open source ce
soTw soTw
are ar
e Inf
ormation onlicense forfr ee and open-sour ce
soTw areused inyour vehicle canbefound onthe
dat acar rier inyour vehicle docume ntwa lletand
wit hupdat eson thefo llo wing websit e:
https:// www.mercedes-benz. com/opensour ce RR
egis t egis
ter er
ed tr ed
trademar ks ademar
ks R
Blue toot h®
is are gist ered trade mar kof Blue-
to ot hSIG, Inc.
R DTS™ isare gist ered trade mar kof DT S, Inc.
R Dolby®
and MLP™ arere gist ered trade mar ks
of DOLB YLabor ator ies.
R ESP ®
and PRE- SAFE®
arere gist ered trade -
mar ksofDaimler AG. Gener
alno tes
37 37

R
Home Link®
is are gist ered trade mar kof Gen-
te xCor poratio n.
R iPod ®
and iTunes ®
arere gist ered trade mar ks
of Apple Inc.
R Burmest er®
is are gist ered trade mar kof
Bur mest erAudiosy steme GmbH.
R Micr osoT ®
and Windo wsMedia ®
arere gis-
te re dtrademar ksofMicr osoT Corporation.
R SIRIUS ®
is are gist ered trade mar kof Sir ius
XM Radio Inc.
R HD Radio™ isare gist ered trade mar kof iBiq-
uity Digit alCor poratio n.
R Graceno te®
is are gist ered trade mar kof
Gr aceno te,Inc.
R ZAGA TSur vey®
and relat ed brands arere gis-
te re dtrademar ksofZag atSur vey,LL C. 3838
Gene
ralno tes