2023 MERCEDES-BENZ EQB Owners Manual

MerMer
cedesme app ced
esme app MerMer
cedesme calls ced
esme calls Mak
ingaca llvia t Mak
ingaca llvia the ov he
over er
head contr head
controlpanel ol
panel 1
mebutt onforser vice orinformation calls
2 SOS buttoncover
3 SOS button (eme rgency callsystem)
Making aMer Making
aMer cedes mecall cedes
mecall #
Press mebutt on1.
Making anemer g Making
anemer gency call ency
call #
Toopen theco verof SOS button2 ,pr ess it
br ie0y . #
Press and hold SOS button3 forat least one
second.
If aMer cedes mecall isactiv e,an emer gency call
ca nstill betrigg ered. This haspr ior ity ove rall
ot her activ ecalls.
Inf Inf
or or
matio nabout t matio
nabout the Mer he
Mer cedes mecall cedes
mecall
A call totheMer cedes-Benz customer centerhas
been initiatedvia theme butt onintheove rhead
contr olpanel orthemultimedia system
(/ page263).
Using thevo ice dialog system youacces sth e
desir edser vice:
R Acciden tand Breakdo wnManag ement
R Mer cedes-B enzcustomer centerforge ner al
inf orma tion abouttheve hicle
Yo ucan /ndinf ormation onthefo llo wing topics:
R Activation ofMer cede sme connec t R
Oper ating theve hicle
R Neares taut hor izedMer cedes- BenzCen ter
R Other products andservices from Mer cedes-
Ben z
Dat ais transf erreddur ing theconnection tothe
Mer cedes-Be nzcust ome rcent er(/ page265) .
Cal ling t Cal
ling the Mer he
Mer cedes-Be nzcust ced
es-Be nzcust ome rcent ome
rcent erusi ng er
usi ng
t t
he mul time diasyst he
mul time diasystem em
R R
eq eq
uir uir
eme nts: eme
nts:
R Access toamobil ephon ene tworkis availabl e.
R The cont ract par tner'smobile networkco ver-
ag eis availabl ein there spect ive re gion.
R The vehicle mustbe switc hedonsothat vehi-
cle datacan betransf erredaut omaticall y.
Multim ediasystem:
4 © 5
Phon e5
g #
CallMerc edes meconnect.
AT ercon /rma tion ,th emultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display. MBUX
multimediasystem
263 263

Then,
youcan select aser vice andbeconnect ed
to aspecial istat theMer cedes-Benz customer
cent er.
Calling t Calling
the Mer he
Mer cedes-Benz Cust cedes-Benz
Customer Cent omer
Center er
aTer aTer
aut aut
omatic accident orbr omatic
accident orbreakdo eakdo
wndet wn
detection ection
R R
eq eq
uir uir
ements: ements:
R The vehicle hasdetected anacciden tor break -
do wn situat ion.
R The vehicle isstation ary.
R The hazar dwa rning lights areswitc hedon.
% This function isno tav ailabl ein all coun tries.
The vehicle candetect acciden tor breakdo wnsit-
uatio nsunde rcer tain cir cumst ances.
In theev ent anaccident orbreakdo wnisde tec-
te d, theemer gency guide show ssaf etyno tesin
th emultimedia system displa y.
ATe rqu itting theemer gency guide displa yon the
multimed iasystem, apr om ptappear sasking
whe ther youwo uld liketo get suppor tfr om the
Mer cedes-Be nzCust omerCent er. #
Selec tCall .
R The vehicle datais sent automati cally
(/ page266) .
R The Mercedes- BenzCus tomer Cent er
ta ke syo ur call and orga nizes thebr eak -
do wn and accident assistance.
Yo uma ybe charge dfo rth ese services.
% Depending onthese verity of theaccident, an
aut omatic emergency callca nbe initia ted.
This hasprior ity ove rall other activ ecalls.
% Inaddit ion,if th eMer cedes meconnect
ser vice "Telediagnost ics"isactiv e,asimilar
pr om ptcan appear aTeradela yin theev ent
of abr eakdo wn.Ifyo uar ealr eady incont act
wit hth eMer cedes-Benz Customer Centeror
ha ve already receiv edsuppor t,this prom pt
can beignored ordeclin ed.
% Ifyo uansw erthepr om ptforsuppor tfr om the
Mer cedes-Be nzCust omerCent erwit hLate r,
th emessag ewill behidden andappear again
lat er.
The prom pttrigg ered bytheMer cedes me
connect service "Telediagnost ics",caneither be
con/ rmed ordeclined. ATerbeing
declined, this will notbe sho wnagain.
Ar r Ar
ranging aser anging
aser vice appointment viaaMer vice
appointment viaaMer cedes cedes
me call me
call
If yo uha ve activ ated themaint enance manage-
ment service, releva nt vehicle datais transf erred
aut omati callyto theMer cedes-Benz customer
cent er.Yo uwill then receiv eindi vidu alrecommen -
dation sre ga rding themaint enance ofyour vehi-
cle.
Re gardless ofwhe ther youha ve consen tedto the
maint enance management service, themultime-
dia system reminds youaTer acer tain amount of
time that aser vice isdue. Apr om ptappear sask -
ing ifyo uwo uld liketo mak ean appointme nt. #
T T
o ar r o
ar rang ang
easer e
aser vice appointme nt vice
appointme nt: :
select Call.
ATer your agreement, theve hicle datais
tr ansf erredand theMer cedes-Benz customer
cent ertake syo ur prefer redappointment date.
The information isthen sent toyour desir ed
ser vice outle t.
This willcont actyouto con/r mtheappoint-
ment andifnecessar yconsult aboutthe
de tails. 264264
MBUX
multimedia system

%
Ifyo uselect LateraTertheser vice messag e
appear s,themessag eis hidden andreap-
pear sat alat er time .
T T
r r
ansf ansf
err er
red dat ed
dat adur a
dur ing aMer ing
aMer cedes mecall cedes
mecall
When youmak easer vice callviaMer cedes me,
dat ais transmitt ed.This enables targ eted advice
and asmoo thser vice .
The follo wing requ irements mustbeful/lled for
th etransf erofthedat a:
R The vehicle isswitc hedon.
R The requ ired data transf ertech nolo gyissup -
por tedby themobile phonenetworkpr ov ider .
R The qualit yof themobile connection issu1-
cient .
Multi-s tage transf erdepe ndsonthefo llo wing fac-
to rs:
R Reason forth einitiation ofthecall
R The availabl emobil ephon etransmi ssiontech -
nolo gy.
R The activated Mer cedesme conne ctser vice s.
R The service select edinthevo ice contr olsys-
te m. Dat Dat
atr a
transf ansf
erifMer er
ifMer cedes meconnect ser cedes
meconnect services vices
ar ar
eno e
no tactiv t
activ at at
ed ed
If no Mer cedes meconnect services areactiv a-
te d, thefo llo wing datais transf erred:
R Vehicle identi/cation number
R Time ofthecall
R Reason forth einitiation ofthecall
R Countr yindicat oroftheve hicle
R Setlang uagefo rth emultimedia system
R Telephone numberofthecommunication plat-
fo rm inst alled intheve hicle
If acall ismade fora ser vice appointment viathe
ser vice reminder ,th efo llo wing datais also trans-
mitt ed:
R Current mile ageand maintenanc edat a
If aca llis ma de aTer aut oma ticaccid ent orbreak -
do wn detection using themultimedia system, the
fo llo wing datais also transmitt ed:
R Current mile ageand maintenanc edat a
R Current vehicle location If
Ac ciden tand Breakdo wnManag ementis called
via thevo ice contr olsystem, thefo llo wing data
can also becalled upfrom theve hicle bythe
Mer cedes-Be nzcust ome rcent er:
R Current vehicle location
Dat Dat
atr a
transf ansf
erifMer er
ifMer cedes meconn ectser cedes
meconn ectservice s vice
s
ar ar
eactiv e
activ at at
ed ed
An ove rview of thedat atransmitt edcan befound
in there specti veterm sof use forMer cedes me
connect services. These canbeobt ained inthe
Mer cedesme portal:https://
me.secur e.mercedes-benz.com
Dat Dat
apr a
pr ocess ing ocess
ing
The datatransmitt edwithin thescope ofthecall
is dele tedfrom thepr ocessing system aTer the
call is/nished, inso faras this dat ais no tbeing
used forot her activ ated Mer cedes meconn ect
ser vice s.
The incident-speci/c datais processed andstor ed
in theMer cedes-Benz customer centerand, if
re qu ired toprocess theincident, forw arded tothe
ser vice partner aut hor izedby theMer cedes-Benz
cust omer center.Please take note of thedat apr o-
te ction information ontheMer cedes meInterne t MBUX
multimedia system
265 265

pag
ehttps:// www.mercedes.me orinthere cor -
ded messag eimmedi atelyaTer callingth e
Mer cedes-Be nzcust ome rcent er.
% The recor ded messag eis no tav ailabl ein
ev erycountr y. MerMer
cedesme conne ct ced
esme conne ct InfInf
or or
ma tion onMer ma
tion onMer cedesme conne ct ced
esme conne ct
Mer cedesme conne ctcons istsofmul tipleser v-
ices.
Yo ucan usethefo llo wing services viathemulti-
media system and theove rhead contr olpanel, for
ex am ple:
R Acciden tand Breakdo wnManag ement(me
butt onorsituat ion-depen dentdispla yin the
multimed iasystem)
R Mer cedes-Be nzemer gency callsy stem (aut o-
ma tic eme rgency calland SOS button)
The Mercedes meconnect Acciden tand Break -
do wn Manag ementand theMer cedes-Benz emer-
ge ncy callcent erareav ailabl eto youar ound the
cloc k. The
mebutt onand theSOS buttoncan befound
on theve hicle' sove rhead contr olpanel
(/ page263).
Yo ucan also calltheMer cedes-Benz customer
cent erusing themultimedia system
(/ page263).
Please note that Mer cedes meconn ectisa
Mer cedes- Benzser vice .In emer gencie s,/rst call
th enational emergency service susi ng thestand-
ar dnational emergency service telephone num-
ber s.In emer gencie s,youcan also usethe
Mer cedes-Be nzeme rgency callsystem
(/ page270).
Obser vetheconditions ofuse forMer cedes me
connect andother service s.These canbe
obt aine din theMer cedes mePortal: http s://
me.se cure.me rcedes-benz.com
Fu rther informatio nabout Mercedes meconn ect
ser vice scan beobt aine din theMer cedes mePor-
ta l:https://me.secur e.mercedes-benz.com Inf Inf
or or
mation onMer mation
onMer cedes meconnect A cedes
meconnect Accident ccident
and Br and
Breakdo eakdo
wnManag wn
Manag ement ement
The Acciden tand Breakdo wnManag ementcan
incl ude thefo llo wing functions:
R Supplement totheMer cedes-Benz emergency
ca llsy stem (/ page270)
If nece ssary, thecont actperson atthe
Mer cedes-Be nzeme rgency callcent erfor-
wa rdsth ecall toMer cedesme conne ctAcci-
dent andBreakdo wnMan agemen t.Fo rw ard-
ing thecall isho wev ernotpossible inall coun-
tr ies.
R Breakdo wnassist ancebyate ch nici anon
loc atio nand/o rth eto wing awayof theve hicle
to thenear estauthor ized Mercedes-Benz Cen-
te r
Yo uma ybe charge dfo rth ese services.
R Addition totheemer gency guide aTer aut o-
ma tic accid ent orbreak down detection
(/ page264)
In theev ent ofabr eakdo wnoraccident, fur-
th er vehicle datais sent whichenab lesoptimal
suppor tby theMer cedes-Benz customer cen- 266266
MBUX
multimedia system

te
rand theaut hor ized service partner or
br eakdo wnassist ance.
R Addition totheMer cedes meconnect service
Te lediagnostics
Wi th theTe lediagnostics function,speci/c
we arand failur ere por tsarere cor ded bythe
ser vice prov ider ,in so faras these can be
clear lyint erpr eted and areav ailabl eth ro ugh
th emonit oring ofcom ponents that aresubj ect
to diagnos tics.
If yo ur vehicle detects abr eakdo wnorthre at
of abr eakdo wn,youma ybe prom pted via the
multimed iasystem tocont acttheMer cedes-
Benz customer centerforfur ther help. This
pr om ptinthemultimedia system onlyappear s
when theve hicle isstation ary.
% Thes eser vice sar esub ject totech nica l
re str iction ssu ch asthemobile phonecover-
ag e, mobil ene tworkqu alit yand theability of
th epr ocessing systems tointerpr et thetrans-
fe rred dat a.In some circumst ances, this can re
sult indela ysorthefa ilur eof theinf orma-
tion toappear inthemultimedia system.
Mor einf ormation aboutMercedes meconnect
ser vices canbeobt ained intheMer cedes mePor-
ta l:https://me.secur e.mercedes-benz.com
Dat Dat
atr a
transf ansf
err er
red dur ed
dur ing Mer ing
Mer cedes meconnect cedes
meconnect
call ser call
services vices
The datatransf erreddur ing aMer cedes mecon-
nect calldepends on:
R The reason forinitiation ofthecall
R The service that isselect edinthevo ice con-
tr ol system
R The activ ated Mer cedes meconnect services
Yo ucan /ndout whic hdat ais transf erredwhen
using theser vices inthecur rentl yva lid Mer cedes
me connect term sof use and thedat apr otection
inf ormation forMer cedes meconnect. Youcan
/n dth ese inyour Mer cedes meuser account. OvOv
er er
vie vie
wof t w
of the Mer he
Mer cedes me&Apps menu cedes
me&Apps menu When
youlog inwit hauser account tothe
Mer cedesme Portal, then ser vices ando.er s
fr om Mer cedes-Benz willbeavailabl eto you.
Fo rmor einf ormation consult anaut hor ized
Mer cedes-Benz Centeror visit theMer cedes me
por tal:https://me.secur e.mercedes-benz.com
% Mak esur eyo ualw ayske ep theMer cedes me
apps updat ed.
Yo ucan callupthemenu usingMercedes me&
Apps inthemultimedia system.
In theMercedes me&Apps menu, thefo llo wing
op tions canbeavailabl e:
R Con nect ingtheve hicle withth eMercedes me
user account
R Dele tingaconnection between aMercedes
me user account andtheve hicle
R Calli ngup theMer cedes meservices
R Calling upapps suchas, In-Car O1ceorthe
we bbr ow ser depen dingon availabi lity MB
UX mult imedi asy stem
267 267

WW
eb brow eb
brow ser ov ser
over er
vie w vie
w The
webbr ow ser isstar tedusing theMercedes
me &Apps menu. 1
URL entry
2 Bookmar ks
3 Webpag e,bac k
4 Webpag e,forw ards
5 Torefres h/st op
6 Options %
Websit escanno tbe sho wnwhile theve hicle is
in mo tion . OvOv
er er
vie vie
wof smar w
of smar tphon eint tphon
eint egr eg
ration ation
Wi
th Sma rtphone Integration, youcan usecertain
functions onyour mobile phoneviathemultime-
dia system displa y.
Onl yone mobile phoneatatime canbeconnec-
te dvia Smar tphone Integration tothemultimedia 268268
MBUX
multimedia system

sy
stem. Also foruse withtw ophone modewith
smar tphone integration, onlyone additiona l
mobi lepho necan beconnec tedusing Bluetoot h®
wit hth emultimedia system.
The fullrang eof functi onsforSmar tphone Inte-
gr atio nis onl ypossibl ewit han Interne tconn ec-
tio n.The appr opriateappli catio nmus tbe down-
loaded onthemobile phonetouse Smar tphone
Int egration. Themobi lepho nemust beswi tched
on and connec tedto aUSB portwit hth eç
symbol onthemultimedia system using asuit able
cable.
Apps forSmar tphone Integration
R Apple CarPla y®
R Andr oidAuto
% Forsaf etyre asons, the/r st activ ation of
Smar tphone Integration onthemultimedia
sy stem must becar ried out when theve hicle
is station aryand thepar king brak eis applied.
Yo ucan star tApple CarPla y®
or Andr oidAuto
fr om thede vice manag er. %
Mercedes-Benz recommen dsdiscon necting
th econnecting cableonlywhen theve hicle is
st ation ary.
Ov Ov
er er
vie vie
wof tr w
of transf ansf
err er
red v ed
vehicle data ehicle
data
When usingSmartphone Integration, certain vehi-
cle datais transf erredto themobile phone. This
enables youto get thebest outofselect edmobile
phone services. Vehicle datais no tdir ectl yacces-
sible .
The follo wing system information istransmitt ed:
R SoTw arere lease ofthemultimedia system
R System ID(anon ymized)
The transf erofthis dat ais used tooptimize com-
munication between theve hicle andthemobile
phone.
To do this, and toassign severalve hicles tothe
mobile phone, ave hicle identi/er israndom lyge n-
er ated.
This hasno conne ctionto theve hicle identi/ca-
tion number(VIN) andisdele tedwhen themulti-
media system isrese t(/ page249). The
follo wing driving status datais transmitt ed:
R Transmi ssionpositionengaged
R Distinctio nbe tween parked, standst ill,rolling
and driving
R Day/night modeoftheinst rument cluster
R Drive type
The transf erofthis dat ais used toalter howcon-
te nt isdis pla yedto cor respond tothedr iving sit-
uation.
The follo wing position datais transmitt ed:
R Coor dinat es
R Speed
R Com pass direction
R Acceler ation directio n
This datais used bythemobile phonetoimprove
th eaccur acyofthena vig ation (e.g.forcontinua-
tion inatunnel). MBUX
multimedia system
269 269

MerMer
cedes-Be nzeme rg cedes-B
enzemer gency callsyst ency
callsystem em
InfInf
or or
mation ont mation
onthe Mer he
Mer cedes-B enzemer g cedes-B
enzemer gency ency
call syst call
system em
Yo
ur vehicle iseq uipp edwithth eMer cedes-Benz
emer gency callsy stem ("eCa ll"). This featur ecan
help save lives intheev ent ofan accident. eCall
in no wayre places assistanceprov ided from dial-
ing 911.
Mer cedes-Benz eCallonlyfunctions inareas
wher emobile phonecoverage isavailabl efrom
th ewir eless service prov ider s.Ins u1cient net-
wo rkcoverage from thewir eless service prov ider s
ma yre sult inan emer gency callno tbeing trans -
mitt ed.
eCa llis ast anda rdfeatur ein your Mer cedes-Benz
ve hicle. Inorder tofunc tionas intend ed,th esy s-
te m relies onthetransmission ofdat ade tailed in
th e"Mer cedes-Benz emergency callsy stem data
tr ans mission"sec tion that follo ws (/ pag e272).
To disable eCall,acust omer mustvisitanaut hor -
ized Mercedes-Benz Service depar tment todeac-
tiv ateth eve hicle' scommun icationmodul e. Deact
iv Deact
ivation oft ation
ofthis modul epr ev his
modul epr ev ents t ents
the activ he
activ a- a-
tion ofan tion
ofanyand allMer y
and allMer cedes meconnect serv- cedes
meconn ectserv-
ices. ices.
ATer ATer
t t
he deactiv he
deactiv ationofeCall, aut ation
ofeCall, automatic omatic
emer g emer
gency calland manual emerg ency
calland manual emergency callwill ency
callwill
no no
tbe av t
be availabl e. ailabl
e.
The vehicle mustbe switc hedonbeforean aut o-
matic emergency callca nbe made.
% eCallis ac tivated atthefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes- Benzdeale r.Plea senote that inthe
ev ent owner ship of theve hicle istransf erred
to ano ther ow ner inits dea ctivated stat e,
eCa llwil lre main deactiv ated unless thene w
ow ner visitsan aut hor ized Mercedes-Be nz
dea lership to reactiv ateth esy stem. OvOv
er er
vie vie
wof t w
of the Mer he
Mer cedes-Benz emerg cedes-Benz
emergency call ency
call
sy st sy
stem em
eCall
canhelp toreduce thetime between an
accident andthear riva lof emer gency service sat
th esit eof theaccident. Ithelps locatean acci-
dent sitein places that aredi1cu ltto access.
Ho wev er,ev en ifave hicle iseq uipp edwitheCall ,
th is does notmean thesy stem isON .As suc h, eCall
doesnotre place dialing 911intheev ent of
an accident.
An emer gency callca nbe made aut oma tically or
ma nual ly.
Onl ymak eemer gency calls ifyo uor other sar ein
nee dof rescue. Donotmak ean emer gency callin
th eev ent ofabr eakdo wnorasimilar situation.
Messag Messag
eson t es
on the displa y he
displa y
SOS NOTREAD Y:theve hicle isno ton oreCall not
av ailabl e.
Dur inganactiv eemer gency call, app ears
in thedispla y.
Yo ucan /ndmor einf ormation onthere giona l
av ailabi lityof eCall at:https:/ /www .mercedes-
ben z-mobil e.com/e xtra/ecal l/
% Ifth er eis amalfunction intheMer cedes-Benz
emer gency callsy stem (e.g.ama lfunct ion
wit hth espeak er,micr ophone, airbag,SOS
butt on), acor respond ingmessag eappear son
th edispla yin theinst rument cluster. 270270
MBUX
multimedia system