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USB and Bluetooth® Audio
Possible Cause and Resolution Symptom
I cannot connect my device. – Device malfunction.
• Disconnect your device. Switch your device off and on to reset it and try again.
– Cable connection issue.
• Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
• Use the cable recommended by the device manufacturer.
559
SYNC™ 3

Possible Cause and Resolution Symptom
– Incorrect device settings.
• Make sure that your device does not have an auto-install program or active security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
• Unlock your device before connecting it.
The system does not recognize my device. – Device limitation.
• Do not leave your device in your vehicle during very hot or very cold weather condi-
tions.
– Cable connection issue.
• Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
• Use the cable recommended by the device manufacturer.
The system does not understand the name of
a track or artist.– Device limitation. Bluetooth® does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
560
SYNC™ 3

Possible Cause and Resolution Symptom
I cannot stream audio from my Bluetooth®
device.– Incompatible device.
• Check the compatibility of your device on our website.
– Device not connected.
• Pair your device. See Phone (page 536).
– Media player not running.
• Start the media player on your device.
The system does not recognize the music on
my device.– Missing or incorrect audio file metadata, for example artist, song title, album or genre.
• Repair the files on your device.
– Corrupt files.
• Repair the files on your device.
– Copyright-protected files.
• Use a device that contains files that are not copyright protected.
– Unsupported file format.
• Repair or convert the files to a supported format.
– Device indexing required.
• Re-index your device. See Settings (page 555).
– Device lock screen enabled.
• Unlock your device before connecting it.
561
SYNC™ 3

Phone
Possible Cause and Resolution Symptom
During a call, I can hear excessive background
noise.– Incorrect cell phone settings.
• Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
During a call, I can hear the other person but
they cannot hear me.– Cell phone malfunction.
• Switch your cell phone on and off, and vehicle Bluetooth® on and off and try again.
– Cell phone microphone muted.
• Unmute your cell phone microphone.
– Privacy mode is enabled.
• Switch off privacy mode.
During a call, I cannot hear the other person
and they cannot hear me.– System restart required.
• Switch the ignition off and open the door. Close the door and lock the vehicle. Wait
until the touchscreen is off and any illuminated USB ports are not illuminated. Unlock
the vehicle, switch the ignition on and try again.
563
SYNC™ 3

Apps
Possible Cause and Resolution Symptom
The system cannot find any apps. – Incompatible device.
• You need an Android device with OS 4.3 or higher or an iOS device with iOS 8.0 or
higher. Pair and connect your Android device to find compatible apps. Connect your
iOS device to a USB port or pair and connect using Bluetooth®.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps.– Compatible apps are not installed on your device.
• Download and install the latest version of the app.
– Compatible apps are not running on your device.
• Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
• Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps.– Apps failed to fully close.
• Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 8.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
567
SYNC™ 3

Possible Cause and Resolution Symptom
I have an Android device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them.– An issue on some older versions of the Android operating system could result in apps
not being found.
• Switch Bluetooth® off and on again to force the system to reconnect to your device.
I have an iOS device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them.– Cable connection issue.
• Disconnect the cable from your device, wait for a moment and then connect it again
to force the system to reconnect to your device.
I have an Android device running a media app
which the system has found but I cannot hear
the sound, or the sound is very quiet.– Device volume is low.
• Turn the volume up on your device.
I have an Android device running a number
of compatible apps but the system cannot find
all of them.– Device limitation. If you have more apps running on your device than the number of
available Bluetooth® links, the system cannot find all of them.
• Close some of the apps to allow the system to find those that you want to use.
568
SYNC™ 3

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects or
mount equipment on or near the airbag
cover, on the side of the front or rear
seatbacks, or in areas that may come into
contact with a deploying airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a
crash.
WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes.
WARNING: Keep antenna and power
cables at least 4 in (10 cm) from any
electronic modules and airbags.
Note:We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth® connectivity or satellite
navigation.Note:Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the following
illustrations and table. We do not provide
any other special provisions or conditions
for installations or use.
630
Appendices

EXPORT RESTRICTIONS: You acknowledge
that the SOFTWARE is subject to U.S. and
European Union export jurisdiction. You
agree to comply with all applicable
international and national laws that apply to
the SOFTWARE, including the U.S. Export
Administration Regulations, as well as
end-user, end-use and destination
restrictions issued by U.S. and other
governments.
TRADEMARKS: This EULA does not grant
you any rights in connection with any
trademarks or service marks of FORD
MOTOR COMPANY, its affiliates, and third
party software and service providers.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by Ford
Motor Company is under license. Other
trademarks and trade names are those of
their respective owners.
PRODUCT SUPPORT: Please refer to FORD
MOTOR COMPANY instructions provided in
the documentation for the DEVICES product
support, such as the vehicle owner guide.Should you have any questions concerning
this EULA, or if you desire to contact FORD
MOTOR COMPANY for any other reason,
please refer to the address provided in the
documentation for the DEVICES.
No Liability for Certain Damages: EXCEPT
AS PROHIBITED BY LAW, FORD MOTOR
COMPANY, ANY THIRD PARTY SOFTWARE
OR SERVICES SUPPLIERS, AND THEIR
AFFILIATES SHALL HAVE NO LIABILITY FOR
ANY INDIRECT, SPECIAL, CONSEQUENTIAL
OR INCIDENTAL DAMAGES ARISING FROM
OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. THERE ARE NO WARRANTIES
OTHER THAN THOSE THAT MAY BE
EXPRESSLY PROVIDED FOR YOUR NEW
VEHICLE.SYNC® Automotive Important Safety
Information Read and follow instructions:
• Before using your SYNC® system, read
and follow all instructions and safety
information provided in this end user
manual ("Owner Guide".) Not following
precautions found in the Owner Guide
can lead to an accident or other serious
injuries.
General Operation
•Voice Command Control: Certain
functions within the SYNC® system may
be accomplished using voice commands.
Using voice commands while driving
helps you to operate the system without
removing your hands from the wheel or
eyes from the road.
•Prolonged Views of Screen: Do not
access any function requiring a
prolonged view of the screen while you
are driving. Pull over in a safe and legal
manner before attempting to access a
function of the system requiring
prolonged attention.
639
Appendices