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Menu Item
Bluetooth Stereo
If you have SYNC 3 compatible apps on your connected smart phone, they display here as individual source selections. Apps
1 This feature may not be available in all markets and requires an active subscription.
AM/FM Radio
Tuning a Station
You can use the tune or seek controls on the
radio bezel to select a station.
To tune a station using the touchscreen,
select:
Menu Item
Direct Tune
A pop up appears, allowing you to type in
the frequency of a station. You can only enter
a valid station for the source you are
currently listening to.
You can press the backspace button to
delete the previously entered number.Once you have entered the station's call
numbers, you can select:
Action and Descrip-
tion Menu Item
Press to begin
playing the station
you have entered. Enter
Press to exit without
changing the station. Cancel
Presets
To set a new preset, tune to the station and
then press and hold one of the memory
preset buttons. The audio mutes briefly while
the system saves the station and then
returns.You may be able to add additional preset
pages using the settings option on the
feature bar.
SiriusXM® Satellite Radio (If Activated)
Note: This feature may not be available in
all markets and requires an active
subscription.
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You can use the forward, reverse, pause or
play buttons to control the audio playback.Bluetooth® Stereo or USB
Bluetooth® Stereo and USB allow you to
access media that you store on your
Bluetooth® device or USB device such as
music, audio books or podcasts.
The following buttons are available for Bluetooth® and USB:
Function Button
Pressing the repeat button toggles the repeat setting through three modes: repeat off (button not
highlighted), repeat all (button highlighted) and repeat track (button highlighted with a small number
one). Repeat
Play the tracks in random order. Shuffle
You can use the forward, reverse, pause or
play buttons to control the audio playback.
To get more information about the currently
playing track, press the cover art or Info
button.For some devices, SYNC 3 is able to provide
30-second skip buttons when you listen to
audio books or podcasts. These buttons
allow you to skip forward or backward within
a track.While playing audio from a USB device you
can look for certain music by selecting the
following:
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SYNC™ 3

USB Ports
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The USB ports are in the center console or
behind a small access door in the instrument
panel.
This feature allows you to plug in USB media
devices, memory sticks, flash drives or thumb
drives, and charge devices if they support
this feature.
Select this option to play audio from your
USB device.
Apps
The system supports the use of certain audio
apps such as iHeartRadio through a USB or
Bluetooth®-enabled device.
Each app gives you different on-screen
options depending on the app's content.
See Apps (page 552).
Supported Media Players, Formats and
Metadata Information
The system is capable of hosting nearly any
digital media player, including iPod, iPhone,
and most USB drives.
Supported audio formats include MP3, WMA,
WAV, AAC, and FLAC.
Supported audio file extensions include MP3,
WMA, WAV, M4A, M4B, AAC, and FLAC.
Supported USB file systems include: FAT,
exFAT, and NTFS.
SYNC 3 is also able to organize the media
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the media
files, provide information about the file.If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.
SYNC 3 is capable of indexing up to 50,000
songs per USB device, for up to 10 devices.
CLIMATE
Touch the climate button on the touchscreen
to access the climate control features.
Note:You can switch temperature units
between Fahrenheit and Celsius. See
Settings (page 555).
Accessing the Climate Control Menu
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Touch the button to access
additional controls for the front
climate system.
Directing the Airflow
Touch the button to direct airflow
to the windshield air vents and
de-mister.
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SYNC™ 3

Switching the Ventilated Seats On and
Off
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Touch the button to cycle through
the various ventilated seat settings.
Accessing Rear Climate Controls
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Touch the button to access
additional controls for the rear
climate system.
Rear Climate Control Lock Indicator
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Touch the button.
When on, you can only operate the
rear passenger settings through
the front controls.
Switching Rear Auto Mode On and Off
Touch the button to switch on rear
automatic operation, then set the
temperature.
Switching the Rear Climate Controlled
Seats On and Off
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Touch the button to cycle through
the various climate controlled seat
settings.
Switching the Rear Heated Seats On
and Off
Touch the button to cycle through
the various heat settings.
Switching the Rear Ventilated Seats
On and Off
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Touch the button to cycle through
the various ventilated seat settings.
PHONE
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Check the compatibility of your device on
the regional website.
Pairing Your Cell Phone for the First
Time
Go to the settings menu on your device and
switch Bluetooth® on.
Select the phone option on the
feature bar.
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1. Select Add Phone.
Note:A prompt alerts you to search for your
vehicle on your cell phone.
2. Select your vehicle on your cell phone.
Note:A number appears on your cell phone
and on the touchscreen.
3. Confirm that the number on your cell
phone matches the number on the
touchscreen.
Note:The touchscreen indicates that you
have successfully paired your cell phone.
4. Download the phonebook from your cell
phone when you are prompted.
Note:If you pair more than one cell phone,
use the phone settings to specify the primary
phone. You can change this setting at any
time.
Using Your Cell Phone (If Equipped)
Recent Call List
Display and select an entry from a list of
previous calls.Contacts
Display a smart search form to look up your
contacts. Use the List button to alphabetically
sort your contacts.
Change Phone
Display the list of paired or connected
devices that you can select.
Phone Settings
Change ring tones, alerts or pair another
phone.
Do Not Disturb
Reject incoming calls and switch ring tones
and alerts off.
Phone Keypad
Directly dial a number.
Mute
Mute the microphone when in a call.Phone Voice Assistant
Say a command to use the Google or Siri
voice assistant available on your connected
phone to access supported features.
Text Messaging
Setting Text Message Notification
iOS
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth®.
3. Select the information icon to the right of
your vehicle.
4. Switch text message notification on.
Android
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth®.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on.
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SYNC™ 3

When you start an app through the system
for the first time, you could be asked to grant
certain permissions. You can review and
change the permissions that you have
granted at any time when your vehicle is not
moving. We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges. We also recommend that
you check the app provider's terms and
conditions and privacy policy before using
their app. Make sure that you have an active
account for apps that you want to use
through the system. Some apps will work
with no setup. Others require you to
configure some personal settings before you
can use them.
Note:For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device
Select the apps option on the
feature bar.
1. If your device is connected via USB,
switch Apple CarPlay off. See Phone
(page 536).2. Connect your device to a USB port or
pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select
Disable.
4. Start the apps on your device that you
want to use through SYNC.
Note:If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on
the touchscreen.
Note:Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device
Select the apps option on the
feature bar.
1. If your device is connected via USB,
switch Android Auto off. See Phone
(page 536).
2. Pair your device. See Phone (page 536).3. Start the apps on your device that you
want to use through SYNC.
Note:If you close the apps on your device,
you will not be able to use them through the
system.
4. Select Find Mobile Apps.
Note:The system searches and connects to
compatible apps that are running on your
device.
5. Select the app that you want to use on
the touchscreen.
Note:Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.Using Mobile Navigation on an Android
Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See Phone
(page 536).
3. Switch on Enable Mobile Apps via USB
in the Mobile Apps Settings tile.
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SYNC™ 3

Action and Description Menu Item
Touch this button to view nearby movie theaters and their show times, if available. Movie Listings
Touch this button to view the nearby weather, current weather, or the five-day forecast for the
chosen area. Weather
Select to see the weather map, which can show storms,
radar information, charts and winds. Map
Select to choose from a listing of weather locations. Area
Touch this button to view scores and schedules from a variety of sports. You can also save up to
10 favorite teams for easier access. The score automatically refreshes when a game is in progress. Sports Info
Touch this button to view ski conditions for a specific area. Ski Conditions
SETTINGS
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Press the button to enter the
settings menu.
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Once you select a tile, press the
button next to a menu item to view
an explanation of the feature or
setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
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SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution Symptom
The system does not understand what I am
saying.– You might not be using supported voice commands.
• See Using Voice Recognition (page 509).
• For a complete list of voice commands, refer to our website.
– You might be speaking too soon.
• Wait for the voice prompt before you speak.
The system does not understand the name of
a track or artist.– Device limitation. Bluetooth® does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You might not be using supported voice commands.
• See Using Voice Recognition (page 509).
• For a complete list of voice commands, refer to our website.
– You might not be saying the name exactly as it appears on your device.
• Say the name of the track or artist exactly as it appears on your device. Spell out any
abbreviations in the name.
– The name contains special characters, for example *, - or +.
• Rename the files on your device or use the touchscreen to select and play the track.
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