Page 256 of 681
ACTION MODE RED BLUE AMBER
Try a different connector if
you have one available. If
error persists, contact us. NON - RECOVERABLE
FAULT;
There is an internal fault in
the mobile power cord that
cannot be recovered. ON OFF OFF
Try using another
connector if you have one
available. If not, contact us
about obtaining a replace-
ment. If your warranty has
expired, you can order a
replacement from your ford
dealer. NON - RECOVERABLE
FAULT;
There is an internal fault in
the connector that cannot
be recovered. 1 FLASH OFF OFF
Potential shock hazard -
immediately turn off circuit
breaker for the outlet
within home. Discontinue
use. Contact us about
obtaining a replacement. GROUND LEAKAGE
FAULT;
Electrical current is leaking
through a potentially
unsafe path. PULSING OFF OFF
253
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 258 of 681

Charge Port
The charge port is between the front
left-hand side door and the front left-hand
wheel well. To open, press the center right
edge of the charge port door, and then
release.
E295258
Note: Do not force the charge port door
open or closed. Forcing the door open or
closed damages the charge port.
The charge status indicator around the
charge port indicates the charge status of
the high voltage battery in your vehicle.Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
We use the color white as a courtesy light to
help with plugging in and to acknowledge
actions such as plugging in, unplugging or
pressing the charge times button.
Blue is used when you plug the vehicle in
and are either charging or waiting to charge.
Orange indicates charge faults.
Charge Times Button
Use the charge times button to either turn
off or turn on your charge times settings for
this location. Select charge settings on the
home page of your touchscreen or under the
vehicle settings menu to access charge
preferences.
E301E301E301E301E301E301E30301300E301E3013011111111111111111111111111111
Charging
E306676To charge the high-voltage battery:
1. Put the vehicle in park (P).
2. Press the center right edge of the charge
port door and then release to open the
door.
3. Plug the charging coupler into the charge
port receptacle on your vehicle. Make
sure the button clicks confirming that you
have completely engaged the coupler.
255
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 260 of 681

Note:When charging stops, the charge
status indicator shows all the completed
zones solidly lit up in a blue color for 30
seconds before turning off. For example, if
charging stops at 70 percent, then the
bottom three zones light up solidly to
indicate a battery charge level of at least 60
percent but less than 80 percent. Charging
stops when complete or when paused due
to preferred charge settings or charge
station actions.
Note:If the charge status indicator does not
light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can switch it Off. See charge port light
under vehicle settings on your touchscreen.
E306677
Note:You can identify charging faults by the
color orange on the charge status indicator.
Faults can occur within the vehicle charging
system or outside the vehicle, such as with
the charge cord, charge station or electrical
supply.Note:If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator lights up solidly in an orange color
for 30 seconds and then turns off. If this
happens, unplug the charging coupler and
then plug it back into the charge port
receptacle. If the problem persists, have your
vehicle checked as soon as possible.
Note:If the system detects a fault outside
the vehicle, such as with the charge station
or charge cord, the entire charge status
indicator flashes continuously for 30 seconds
and then turns off. If this happens, check the
charge cord and the charge station or
electrical supply.
Waiting to Charge
E306678
Note:Select charge settings on the home
page of the touchscreen or under the vehicle
settings menu to access charge preferences.Charging may not begin upon plugging in if
you have set up preferred charge times for
this vehicle location. Your vehicle could delay
charging to take advantage of off-peak
electricity rates. Your vehicle optimizes the
charge schedule to be complete by your next
departure time.
When waiting to charge, plugged in and not
currently charging, the charge status
indicator shows the present state of charge
of the high voltage battery by lighting up all
completed zones for 30 seconds before
turning off. For example, if the battery is at
70 percent charge then the bottom three
zones solidly light up to indicate a battery
charge level of at least 60 percent but less
than 80 percent. When the current state of
charge is less than 20 percent, none of the
zones light up.
Note:When your vehicle is waiting to
charge, the charge status indicator turns off
30 seconds after displaying the present state
of charge. When your vehicle begins
charging, the charge status indicator turns
on and displays the status of the charge, as
described above.
257
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 396 of 681
Protected Component Fuse Rating Fuse or Relay Number
Switch interface module A.
Smart datalink connector.
Instrument cluster.
Not used (spare). 15A 14
SYNC. 15A 15
Electronic finish panel.
Not used. — 16
Headlamp control module. 7.5A 17
Not used (spare). 7.5A 18
Headlamp switch. 5A 19
Push button ignition switch.
Telematics control unit module. 5A 20
eCall.
Bluetooth low energy module.
Not used (spare). 5A 21
Not used (spare). 5A 22
Not used (spare). 30A 23
Moonroof. 30A 24
393
Fuses
Page 425 of 681

Specification Name
Motorcraft® Spot and Stain Remover, ZC-14 (U.S.)
ESR-M14P5-A Motorcraft® Ultra-Clear Spray Glass Cleaner, ZC-23 (U.S.)
Motorcraft® Wheel and Tire Cleaner, ZC-37-A (U.S. & Canada)
CLEANING THE EXTERIOR
Wash your vehicle regularly with cool or
lukewarm water and a neutral pH shampoo,
we recommend Motorcraft Detail Wash.
• Never use strong household detergents
or soap, for example dish washing or
laundry liquid. These products can
discolor and spot painted surfaces.
• Never wash your vehicle when it is hot
to the touch, or during strong or direct
sunlight.
• Dry your vehicle with a chamois or soft
terry cloth towel to eliminate water
spotting.• Immediately remove fuel spillages, bird
droppings, insect deposits and road tar.
These may cause damage to your
vehicle’s paintwork or trim over time. We
recommend Motorcraft Bug and Tar
Remover.
• Remove any exterior accessories, for
example antennas, before entering a car
wash.
• When filling with AdBlue®, remove any
residue on painted surfaces immediately.
Note:Suntan lotions and insect repellents
can damage painted surfaces. If these
substances come in contact with your
vehicle, wash the affected area as soon as
possible.
Cleaning the Exterior Precautions
Immediately remove fuel spillages, AdBlue
residuals, bird droppings, insect deposits
and road tar. These may cause damage to
your vehicle’s paintwork or trim over time.
Remove any exterior accessories, for
example antennas, before entering a car
wash.
Cleaning the Exterior Lamps
Note:Do not scrape the exterior lamps
lenses or use abrasives, alcoholic solvents
or chemical solvents to clean them.
Note:Do not wipe the exterior lamps when
they are dry.
422
Vehicle Care
Page 511 of 681

Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
Automatic crash notification system
off.
Cell phone network signal
strength.
Vehicle data sharing active.
Vehicle location sharing active.
Vehicle data and location sharing
active.
Feature Bar
E100027
Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment (page
521).
E283811
Select to adjust climate settings
See Climate (page 533).
Select to make calls and access
the phonebook on your cell phone.
See Phone (page 536).
Select to use the navigation
system. See Navigation (page 538).
Select to search for and use
compatible apps on your iOS or
Android device. See Apps (page
552).
E280315
Select to adjust system settings.
See Settings (page 555).
Cleaning the Touchscreen
See Cleaning the Interior (page 425).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the
regional website.
2. Download the update.
Note:The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note:The USB drive needs to be empty and
meet the minimum requirements detailed on
the website.
4. Follow the instructions provided to
download the update to the USB drive.
508
SYNC™ 3
Page 514 of 681
Entertainment
Audio Source
Description Voice Command
Use the radio. Radio
Use the CD player. CD Player
Use a Bluetooth® device. Bluetooth Stereo
Use a USB or media player. USB
Radio
Description Voice Command
Listen to AM radio. AM
Tune to a specific AM frequency.
1AM ___
Listen to SiriusXM radio.
2Sirius Channel ___
511
SYNC™ 3
Page 517 of 681
To adjust the temperature, say:
Description Voice command
Adjust the temperature between 60–85°F (15.5–29.5°C). Set Temperature ___
Phone
Description Voice Command
Pair a cell phone or Bluetooth®-enabled device. Pair Phone
Redial the last number that you dialed. Redial
Dial a number.
1Dial ___
Call a specific contact from your phonebook.
2Call ___
Call a specific contact from your phonebook at a specific location.
3Call ___ ___
Listen to a text message. Listen to Message
514
SYNC™ 3