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05
5-25
Used Vehicle/Digital Key
Maintenance
Purchasing used vehicle
If any of the digital key devices (smart
phone key, card key) are registered in
the vehicle, the message ‘Digital key(s)
active’ will appear on the instrument
cluster once when the vehicle is turned
on after unlocking the vehicle door.
When purchasing a used car, be sure to
check the message and delete the smart
phone key and card key registered by
the previous user. Please let us know
the purchase of a used vehicle through
Genesis Customer Care. Check whether
the card key that came with the used
vehicle operates properly. If the card key
does not work properly, delete the card
key and register the smart phone key,
and then re-register the card key.
Digital Key Maintenance
If you need to have your Digital Key
System repaired or replaced, the
registered smart key/card key can be
deleted. In this case, you should delete
the digital key on the smart phone and
re-register the key.
Limitations of the System
[ Genesis Digital Key App on the smart
phone and card key may not work if
any of the following occurs:
- The Digital Key App in the smart phone is deleted (reinstall the app)
- Account log information of Genesis
Digital Key App is expired (required
to re-log in)
- When you try to log in from another smart phone instead of the
registered smart phone with same
user account - Smart phone rooting
or app hacking is detected
- Smart phone battery or the vehicle battery is discharged
- Smart phone’s screen is off or locked
- NFC or Bluetooth is turned off in the smart phone settings
- Smart phone’s mobile network setting is off or airplane mode is
activated
- A credit card is overlapped in the back of your smart phone, or metal
or thick smart phone case is used
- Using the card key with other cards, or using it in a wallet or card holder
- There is electronic interference by other vehicles, objects, etc.
[ The vehicle may not be controlled
by the smart phone if any of the
following occurs:
- Basic and necessary functions of the smart phone are operating
(general call, urgent call, audio or
NFC payment)
- Using wireless earphone
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Convenience Features5-26
Operating Door Locks from
Outside the Vehicle
Mechanical key
OIKSB051283L
In order to operate door lock by using
mechanical key, turn the key after
removing the cover.
To remove the cover :
1. Pull out the door handle.
2. Press the lock located at the bottom of the cover with a key or flat-head
screwdriver (1).
3. Push out the cover (2) while pressing the lock.
After removing the cover, turn the key
counterclockwise to lock (A) or turn the
key clockwise to unlock (B).
If you lock/unlock the driver’s door with
a mechanical key, the door of driver will
lock/unlock automatically, not others.
Namely, the driver’s door and the rest of
the doors are not interlocked in terms of
mechanical key.
Once the doors are unlocked, they may
be opened by pulling the door handle.
When closing the door, push the door by
hand. Make sure that doors are closed
securely.
NOTICE
Do not apply excessive force on the
door and door handle. It may damage
the door and door handle.
Information
When the keyhole freezes and does
not open, lightly tap or indirectly warm
(for example, hand temperature) the
keyhole.
Smart key
OIKSB051281L
ock
Touch the touch sensor on the front
outside door handle (
the engraved part)
while carrying the Smart Key with you or
press the Door Lock button on the Smart
Key, all doors will lock.
DOOR LOCK
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05
5-27
OIKSB051282L
nlock
Put your hand in the front outside door
handle while carrying the Smart K
ey with
you or press the Door Unlock button on
the Smart Key, all doors will unlock.
Once the doors are unlocked, they may
be opened by pulling the door handle.
When closing the door, push the door by
hand. Make sure that doors are closed
securely.
For more details, refer to “Smart Key” in
the previous pages.
Information
[ During a car wash or rain, in order
to minimi e unintentional operation
of the touch sensor, the touch sensor
may become insensitive. This is not a
malfunction.
[ In cold and wet climates, door lock
and door mechanisms may not work
properly due to free ing conditions.
[ , I W K H G R R U L V O R F N H G X Q O R F N H G P X O W L S O H
times in rapid succession with either
the vehicle key or door lock switch, the
system may stop operating temporarily
in order to protect the circuit and
prevent damage to system components.
Operating Door Locks from
Inside the Vehicle
With the door handle
OIK050003
[ To unlock a door, push the door lock
E X W W R Q W R W K H U 8 Q O R F NV S R V L W L R Q
The red mark (2) on the door lock
button will be visible.
[ To lock a door, push the door lock
E X W W R Q W R W K H U / R F NV S R V L W L R Q , I W K H
door is locked properly, the red mark
(2) on the door lock button will not be
visible.
[ To open a door, pull the door handle
(3) outward.
[ If the inner door handle of the driver’s
(or front passenger’s) door is pulled
when the door lock button is in the
lock position, the button is unlocked
and the door opens.
[ Doors cannot be locked if the smart
key is in the vehicle and any door is
open.
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