ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Ford MotorCompany offers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 50 mi (80 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 50 mi (80 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 50 mi (80 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistanceon your own, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within50 mi (80 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Ford MotorCompany of Canada, Limited offers acomplimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
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Protected ComponentRatingItem
Trailer tow tire pressuremonitoring system.Rear electronic modulecontroller area network.
Snowplow.10 A42
Interior power distributionbox run/start.15 A43
Heated steering wheel.15 A45
Not used (spare).20 A46
Not used (spare).5 A47
Amplifier.30 A48
Not used (spare).25 A49
Blower motor.40 A51
Not used.—52
Four-wheel drive - transfercase control module.10 A53
Not used (spare).10 A54
Not used (spare).10 A55
Electronic power assiststeering.40 A56
Trailer tow lighting module.20 A57
Customer interface module.50 A58
Inverter.60 A59
Interior power distributionbox B+.60 A60
Vehicle battery 2.30 A61
Smart trailer hitch.5 A62
Smart data link connector.10 A63Enhanced central gateway.
Glow plug relay coil (diesel).5 A64
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LOCATING THE TIRE LABEL
You will find a Tire Labelcontaining tire inflation pressureby tire size and other importantinformation located on the B-Pillaror the edge of the driver's door.See Locating the SafetyCompliance CertificationLabels (page 352).
DEPARTMENT OF
TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
Tire Quality Grades apply to newpneumatic passenger car tires.The Quality grades can be foundwhere applicable on the tiresidewall between tread shoulderand maximum section width. Forexample: Treadwear 200Traction AA Temperature A.
These Tire Quality Grades aredetermined by standards that theUnited States Department ofTransportation has set.
Tire Quality Grades apply to newpneumatic passenger car tires.They do not apply to deep tread,winter-type snow tires,space-saver or temporary usespare tires, light truck or LT typetires, tires with nominal rimdiameters of 10 to 12 inches orlimited production tires as definedin Title 49 Code of FederalRegulations Part 575.104 (c)(2).
U.S. Department ofTransportation Tire qualitygrades: The U.S. Department ofTransportation requires us to giveyou the following informationabout tire grades exactly as thegovernment has written it.
Treadwear
The treadwear grade is acomparative rating based on thewear rate of the tire when testedunder controlled conditions on aspecified government test course.For example, a tire graded 150would wear 1½ times as well onthe government course as a tiregraded 100. The relativeperformance of tires dependsupon the actual conditions of theiruse, however, and may departsignificantly from the norm due tovariations in driving habits, servicepractices, and differences in roadcharacteristics and climate.
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*Tread area of the tire: Area ofthe perimeter of the tire thatcontacts the road when mountedon the vehicle.
*Rim: The metal support (wheel)for a tire or a tire and tubeassembly upon which the tirebeads are seated.
TIRE REPLACEMENT
REQUIREMENTS
AGE
WARNING: Tires degradeover time depending on manyfactors such as weather, storageconditions, and conditions of use(load, speed, inflation pressure)the tires experience throughouttheir lives.In general, tires should bereplaced after six yearsregardless of tread wear.However, heat caused by hotclimates or frequent high loadingconditions can accelerate theaging process and may requiretires to be replaced morefrequently.You should replace your sparetire when you replace the roadtires or after six years due toaging even if it has not beenused.
U.S. DOT Tire IdentificationNumber
Both United States and CanadaFederal regulations require tiremanufacturers to placestandardized information on thesidewall of all tires. Thisinformation identifies anddescribes the fundamentalcharacteristics of the tire and alsoprovides a U.S. DOT TireIdentification Number for safetystandard certification and in caseof a recall.
This begins with the letters DOTand indicates that the tire meetsall federal standards. The nexttwo numbers or letters are theplant code designating where itwas manufactured, the next twoare the tire size code and the lastfour numbers represent the weekand year the tire was built. Forexample, the numbers 317 meanthe 31st week of 1997. After 2000,the numbers go to four digits. Forexample, 2501 means the 25thweek of 2001. The numbers inbetween are identification codesused for traceability. Thisinformation is used to contactcustomers if a tire defect requiresa recall.
Tire ReplacementRequirements
Your vehicle is equipped with tiresdesigned to provide a safe rideand handling capability.
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1. Make sure the tires are cool,meaning they are not hot fromdriving even a mile.
Note:If you are checking tirepressure when the tire is hot, (forexample, driven more than 1 mile[1.6 kilometers]), never bleed orreduce air pressure. The tires arehot from driving and it is normal forpressures to increase aboverecommended cold pressures. Ahot tire at or below recommendedcold inflation pressure could besignificantly under-inflated.
2. Remove the cap from the valveon one tire, then firmly press thetire gauge onto the valve andmeasure the pressure.
3. Add enough air to reach therecommended air pressure.
Note:If you overfill the tire, releaseair by pressing on the metal stemin the center of the valve. Thenrecheck the pressure with your tiregauge.
4. Replace the valve cap.
5. Repeat this procedure for eachtire, including the spare.
Note:Some spare tires operate ata higher inflation pressure than theother tires. For T type mini-sparetires, (see the Dissimilar sparewheel and tire assemblyinformation for a description. Storeand maintain at 60 psi(4.15 bar)60 psi (4.15 bar). Forfull-size and dissimilar spare tires,see the Dissimilar spare wheel andtire assembly information for adescription. Store and maintain atthe higher of the front and rearinflation pressure as shown on theSafety Compliance CertificationLabel or Tire Label.
Note:Do not reduce tire pressureto change the ride characteristicsof the vehicle. If you do notmaintain the inflation pressure atthe levels specified by Ford, yourvehicle may experience a conditionknown as shimmy. Shimmy is asevere vibration and oscillation inthe steering wheel after the vehicletravels over a bump or dip in theroad that does not dampen out byitself. Shimmy may result fromsignificant under-inflation of thetires, improper tires (load range,size, or type), or vehiclemodifications such as lift-kits. Inthe event that your vehicleexperiences shimmy, you shouldslowly reduce speed by either liftingoff the accelerator pedal or lightlyapplying the brakes. The shimmywill cease as the vehicle speeddecreases.
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WARNING: Do not spin thewheels at over 34 mph(55 km/h). The tires may fail andinjure a passenger or bystander.
HIGH SPEED DRIVING CAN BEDANGEROUS
Correct inflation pressure isespecially important. However, athigh speeds, even with the correctinflation pressure, a road hazardfor example is more difficult toavoid and if contact is made, hasa greater chance of causing tiredamage than at a lower speed.Moreover, driving at high speedreduces the reaction timeavailable to avoid accidents andbring your vehicle to a safe stop.
If you see any damage to a tire orwheel, replace it with the spare atonce and visit a participating TireRetailer.
Exceeding the maximum speedsshown on the following page foreach type of tire will cause the tireto build up excessive heat whichcan cause tire damage that couldresult in sudden tire destructionand rapid air loss. Failure tocontrol a vehicle when one ormore tires experience a sudden airloss can lead to an accident.
In any case, you should notexceed reasonable speeds asindicated by the legal limitsand driving conditions.
DO NOT OVERLOAD: DRIVINGON ANY OVERLOADED TIRE ISDANGEROUS
The maximum load rating of yourtires is molded on the tire sidewall.Do not exceed this rating. Followthe loading instructions of themanufacturer of your vehicle andthis will ensure that your tires arenot overloaded. Tires which areloaded beyond their maximumallowable loads for the particularapplication will build up excessiveheat that may result in sudden tiredestruction. Do not exceed thegross axle weight rating for anyaxle on your vehicle.
TIRE ALTERATIONS
Do not make or allow to be made
any alterations on your tires.Alterations may prevent properperformance, leading to tiredamage which can result in anaccident. Tires which becomeunserviceable due to alterationssuch as truing, whitewall inlays,addition of balancing or sealantliquids, or the use of tire dressingcontaining petroleum distillatesare excluded from warrantycoverage.
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FOLLOW THESE MOUNTINGRECOMMENDATIONS
Tire changing can be dangerousand must be done byprofessionally trained personsusing proper tools andprocedures as specified by theUS Tire ManufacturersAssociation (USTMA). Singleor dual assemblies must becompletely deflated beforedemounting.
Your tires should be mounted onwheels of correct size and typeand which are in good, cleancondition. Wheels that are bent,chipped, rusted (steel wheels) orcorroded (alloy wheels) maycause tire damage. The inside ofthe tire must be free from foreignmaterial. Have your retailer checkthe wheels before mounting newtires. Mismatched tires and rimscan explode during mounting.Also, mismatched tires and rimscan result in dangerous tire failureon the road. If a tire is mounted byerror on the wrong-sized rim, donot remount it on the proper rim -scrap it. It may have beendamaged internally (which is notexternally visible) by having beendangerously stretched and couldfail on the highway.
Old valves may leak. When newtubeless tires are mounted,have new valves of the correcttype installed. Tubeless tiresmust only be mounted onwheels designed for tubelesstires i.e., wheels which havesafety humps or ledges.
It is recommended that you haveyour tires and wheels balanced.Tires and wheels, which are notbalanced, may cause steeringdifficulties, a bumpy ride, andirregular tire wear.
Be sure that all your valveshave suitable valve caps. Thevalve cap is the primary sealagainst air loss.
TEMPORARY SPARE TIRES
When using any temporary sparetire, be sure to follow the vehiclemanufacturer’s instructions.
REMEMBER... TO AVOIDDAMAGE TO YOUR TIRES ANDPOSSIBLE ACCIDENT:
•CHECK TIRE PRESSURE ATLEAST ONCE EACH MONTHWHEN TIRES ARE COLD ANDBEFORE LONG TRIPS.
•DO NOTUNDERINFLATE/OVERINFLATE.
•DO NOT OVERLOAD.
•DRIVE AT MODERATESPEEDS, OBSERVE LEGALLIMITS.
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•AVOID DRIVING OVERPOTHOLES, OBSTACLES,CURBS OR EDGES OFPAVEMENT.
•AVOID EXCESSIVE WHEELSPINNING.
•IF YOU SEE ANY DAMAGE TOA TIRE, REPLACE WITH THESPARE AND VISIT ANYAUTHORIZED RETAILER ATONCE.
•IF YOU HAVE ANYQUESTIONS, CONTACT YOURAUTHORIZED RETAILER.
Highway Hazards
No matter how carefully you drive,there is always the possibility thatyou could eventually have a flattire on the highway. Drive slowly
to the closest safe area out oftraffic. This could further damagethe flat tire, but your safety ismore important.
If you feel a sudden vibration orride disturbance while driving, oryou suspect your tire or vehiclehas been damaged, immediatelyreduce your speed. Drive withcaution until you can safely pulloff the road. Stop and inspect thetires for damage. If a tire isunder-inflated or damaged,deflate it, remove the wheel andreplace it with your spare tire andwheel. If you cannot detect acause, have the vehicle towed tothe nearest repair facility or tire
dealer to have the vehicleinspected.
Tire and Wheel Alignment
A bad jolt from hitting a curb orpothole can cause the front endof your vehicle to becomemisaligned or cause damage toyour tires. If your vehicle seems topull to one side when you aredriving, the wheels could be out ofalignment. Have an authorizeddealer check the wheel alignmentperiodically.
Wheel misalignment in the frontor the rear can cause uneven andrapid treadwear of your tires andshould be corrected by anauthorized dealer.
INSPECTING THE WHEEL
VALVE STEMS
Check the valve stems for holes,cracks, or cuts that may permit airleakage and replace the valvestem if damaged.
Note:A new valve stem (includingnew nut, new washer & new screw)must be installed whenever a newtire or wheel is installed.
TIRE ROTATION
WARNING: If the tire labelshows different tire pressures forthe front and rear tires and thevehicle has a tire pressuremonitoring system, then youneed to update the settings forthe system sensors. Always
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